Trusted Agent profile · Hounslow
★★★★★
2,457 reviews across 2 platforms
155 Chiswick High Road, Chiswick, London, W4 2DT, Hounslow, W4 2DT
Part of Chestertons, see every office.
Chestertons's office in Hounslow, at 155 Chiswick High Road, is rated 4.5 out of 5 across 2,457 reviews on two platforms, including 166 Google reviews rated 4.7.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotI have received excellent service from Amanda Goodman
I have received excellent service from Amanda Goodman :-) very grateful for her! She has helped so much with the whole process for tenancy swap and liaising with the landlord. Chesertons team are fantastic and am very grateful. Thank you so much once again Amanda.
Thank you for your review we are so pleased to hear!
5/5
TrustpilotGreat experience
Nishaad gave me a comprehensive tour of the flats I was interested in, and explained all of the steps in the signing process in detail. He was approachable and happy to help with all of our queries. He was communicative throughout the signing process and ensured everything went smoothly.
Thank you for leaving your review! We are so pleased to hear of your experience with Nishaad.
5/5
TrustpilotJuliette very helpful and available
Juliette very helpful and available. Always looking out for opportunities to help us with a home.
Hi Le, thank you for the great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotTop property manager
I have dealt with many property managers over the years and Vanessa at Chestertons is among the best. Always responds swiftly, acts effectively and sensibly. In sum, very happy how she’s looking after the place.
5/5
TrustpilotOutstanding customer service from Joyce…
Outstanding customer service from Joyce Pau. This is the only Chestertons employee you want managing your property. Exceptional.
Hi there, thank you for such a glowing review for Joyce, we love hearing this kind of feedback! Please let us know if you need anything else and we'll be happy to help.
1/5
TrustpilotWorst team of agents
I have rented 1 bed flat based on Melis Karatay letting Negotiator, the flat has no heating working(it has been week since it is reported, no response from the Chestertons) and as part of fully furnished flat they didn't provide hoover and other basic stuffs. Please don't believe the agent.
Thank you for getting in touch Suresh. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotChestertons Estate Agent Review
Rowland was a brilliant help with me and girlfriend when we were house hunting. Courteous, attentive and had great recommendations for property viewings based on some criteria we provided, including the place we ultimately moved into.
1/5
TrustpilotThey increased our rent by £600 a…
They increased our rent by £600 a month, forcing us out to move out. On top of that came back with a £££ list of "repairs" such as £100 for 10 nails in the walls.
Hi Elwira,Thank you for taking the time to leave this review. We're sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter.Many thanks,ChestertonsUpdated Rseponse:Hi Elwira, We appreciate you taking the time to share your concerns with us. We understand that average rents have significantly increased over the past year, with some cases seeing a rise of 25-30% - where possible we work with landlords and tenants to agree a term that suits both. Regarding end of tenancy dilapidations and potential deductions from your deposit, these matters are subject to the check-in and check-out reports, as well as mutual agreement between both parties. If you find yourself unable to reach an agreement with your landlord, there is a dispute resolution service available through the deposit provider. The details regarding this service were provided to you in the initial end of tenancy guidelines.We genuinely empathise with the challenges you have faced, and we sincerely wish you the best in your search for a new property. Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.Many thanks,Chetsertons
1/5
TrustpilotVery disappointed with chestertons…
Very disappointed with chestertons agency, agent named Lauren didn’t show up for the viewing, didn’t even call me to inform, completely unprofessional even her WhatsApp picture is half naked in her bra,looks like something else but not real estate agent Also all viewings she could do only after 12pm
Thank you for getting in touch Vau.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotGreat experience working with Basil and…
Great experience working with Basil and Cosmo from the lettings team in SW7. We have worked twice together in the last year and actually ended up not being in business on both occasions but their service was the best: thoughtful, responsive and to the point. Highly recommend them.
Thank you for leaving your review with us Antoine!
5/5
TrustpilotJoyce Pau
I currently let my flat through Chestertons and Joyce has recently taken over managing it. She's been an absolute dream, polite, efficient and super helpful, she is a real asset.
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotGreat letting, Poor management
Very good at letting the property, 5 stars for that. Howebver incredibly poor at managing maintenance of property - huge delays getting quotes or work done. Tenants very upset as well as us
Hi Camila, thank you for flagging this to us and we're sorry to hear your dissatisfaction with the service you've experienced. You should receive an email from Trustpilot asking you to provide further details. If you could please respond to this when you have a moment, this will help us follow up on your concerns with the relevant department.
5/5
Trustpilot5 Stars review for Chestertons - Andrew
Finding a flat could be very overwhelming. Andrew assisted me every step of the process especially the viewing and offer stages. He really understood my preference from the first call that i had with him. The best agency that I have ever dealt with; very professional and experience.
Thank you for your review! We are so pleased to hear of your positive experience with Chestertons.
5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotBest estate agent experience we've had…
Best estate agent experience we've had thus far. Stav and Olivia have been super responsive and helpful throughout (from the very beginning arranging flat viewings with us, helping us put in an offer, and answering and solving any queries we've had about the property). Would definitely recommend Chestertons to family/friends!
Thank you for sharing!
5/5
TrustpilotExcellent service
Excellent service I have been using CHESTERTONS for more than 20 + years
Hi Yillmaz, thank you for the great review. We appreciate you using Chestertons for 20+ years. We are always here to help.
1/5
Trustpilotdon't use these guys if you want to…
don't use these guys if you want to rent In putney, they are incredibly lax and incompetent, rented through them for approx 18 months, took ages to get faults fixed at various times in lease now can't get my deposit refunded
Hi Peter, thank you for replying to our request for further details, so that we could investigate this for you. After speaking with our Head of Property Management, they would like to apologise for any inconvenience caused and have confirmed that they are actively chasing your previous landlord for confirmation on the release of your deposit. Once this has been received, we will return your funds as soon as possible. Should you have any further queries, please do not hesitate to reach out to us by emailing social@chestertons.co.uk and we'll be happy to help.
4/5
TrustpilotGenerally good
Generally good - dealt with many people and departments all pretty helpful and responsive. I was particularly impressed by Sarah Norton who helped and explained what I needed to go forward with the let, EPC reports, inventory etc.. Very helpful and swiftly done.
Hi Gina, thank you for taking the time to leave this review, we are very happy to hear that you've received good service. Please don't hesitate to get in touch if you need anything else!
5/5
TrustpilotExcellent service and friendly staff
Excellent service and friendly staff. Special thanks to Bronte, who accommodated us on the viewings and provided us with constant updates throughout the process. I would highly recommended them!
4/5
Trustpilot26 Cumberland Mansions
We had a good experience with Chestertons so far. Moving into the property and signing the contract was pretty straightforward. My only concern is that I've complained about a few things that needed to be renewed in the house a few months back and no one took action.
Thank you for sharing your experience with Chestertons, we appreciate your feedback. If you still have any unresolved issues, please accept our request for your contact info so that this can be addressed as soon as possible.
5/5
TrustpilotJuliette Dartois provided an amazing…
Juliette Dartois provided an amazing experience whilst I was doing my apartment search. Highly recommend!
Hi Himi, we love feedback like this! Thank you for sharing your experience with Juliette and we wish you all the best for the future!
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, do not use Chestertons if you are a prospective tenant. Company did not turn up to check-in appointment (to deliver keys), don't answer emails and sends aggressive emails whenever they want something. Will never rent an apartment through this agency again.
Dear Truls, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
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