Trusted Agent profile · Hounslow

Benham and Reeves Kew reviews in Hounslow

4.8

★★★★★ Excellent

133 reviews across 1 platform

Unit 15, 8 Kew Bridge Road, Kew, TW8 0FJ, Hounslow, TW8 0FJ

Benham and Reeves's office in Hounslow, at Unit 15, is rated 4.8 out of 5 across 133 reviews on 1 platform, including 133 Google reviews rated 4.8.

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4.8 / 5

133

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hounslow office, from every platform, shown as written. First names only.

5/5

Google

Great service to get the lease of the apartment over the line!

Nico · 23 September 2024

Agent replied · 23 October 2024

Hi Nico, it's great to hear you've had such a good service experience with Benham and Reeves, we appreciate you sharing a five star rating here too. Thank you. - Ruth, B&R

5/5

Google

It's really a excellent experience to deal with lilly.

Ali · 16 October 2024

Agent replied · 23 October 2024

Hi Ali, thanks for sharing a five star rating here and for your kind feedback about the service you've had from Lily in our Kew lettings team - this is great to see. Thanks for your custom. - Ruth, B&R

5/5

Google

They have been managing my property for almost five years and everything has been positive, I highly recommend them.

Nelson · 26 February 2024

Agent replied · 23 October 2024

Hi Nelson, we really appreciate you taking the time to share a five star rating here for our Kew Lettings and property management team. It's a pleasure to manage your property and we hope to always exceed your expectations. - Emily, B&R

5/5

Google

Excellent service was provided by Lily. Her professional approach and the prompt support and guidance really helped me for a smooth move. Thank you very much Lily , Benham and Reeves, your service is really appreciated.

Anjana · 24 October 2022

Agent replied · 23 October 2024

Hi Anjana, great to hear you such a smooth move with us here, Lily is really pleased to see this. Thanks very much for sharing a five star rating with the community here. - David M, B&R

5/5

Google

Very Good To deal with

Bahman · 23 September 2024

Agent replied · 23 October 2024

Hi Bahman, we're glad to hear you've found our Kew estate agents very good to deal with. This positive feedback and five star rating means alot to the team. Thanks for your custom. - Ruth, B&R

5/5

Google

B&R works very efficiently.I am very satisfied with the services they offered, especially thankful to Kaiju.

Lynn · 26 February 2024

Agent replied · 23 October 2024

Hi Lynn, thank you for sharing a five star rating here, we really appreciate it. Kaiju is very pleased to know you are happy with the service. - Emily, B&R

5/5

Google

Excellent service from Letting agent Lily, went out of way to ensure every event was smooth through the renting process.

Venugopal · 24 October 2023

Agent replied · 23 October 2024

Hi Venugopal, thank you very much for telling us about your great lettings experience with Lily, here at our Kew Bridge branch. We are delighted to hear this. Thank you too for sharing a five star rating, it's appreciated. - Emily, B&R

5/5

Google

Very happy and content ☺️ Many thanks

Toufik · 2 March 2024

Agent replied · 27 December 2024

Hi Toufik, great to hear you are happy and contented. Thank you for sharing a five star rating here, we appreciate it. - Emily, B&R

5/5

Google

Very happy and content ☺️ Many thanks

Toufik · 26 February 2024

Agent replied · 23 October 2024

Hi Toufik, great to hear you are happy and contented. Thank you for sharing a five star rating here, we appreciate it. - Emily, B&R

5/5

Google

I have received an outstanding service from Benham and Reeves. They have always been quick to respond to my queries and has been immensely cooperative until now.PositiveResponsiveness, Quality, Professionalism, Value

Arunima · 24 October 2021

Agent replied · 23 October 2024

Thanks Arunima for your five star rating and for telling us our that the service experience you had with our Kew Bridge lettings team was outstanding, we are really thrilled to hear this. best regards, Emily Taylor, B&R

5/5

Google

A very professional and accessible team and staff! The Assistant Manager, George, is of great help and kind to help with issues.

Yilun · 24 October 2022

Agent replied · 23 October 2024

Thanks so much for taking the leave us a five star review here, George and our Kew Bridge lettings team were very pleased to hear you've been so happy with the service. - Emily, B&R

5/5

Google

Ethos and professionalism at its best. Both Teresa and George are immediately available to help with any requests you may have with a smile. Everyone loves Teresa's sense of humour as well :)

Spyros · 25 October 2019

Agent replied · 23 October 2024

Thanks Spyros, the branch staff were really pleased to see your five star review for the lettings service they provided. Much appreciated, kind regards, Emily Taylor B&R

5/5

Google

Continual great work from Lily

Andrew · 24 October 2023

Agent replied · 23 October 2024

Thank you Andrew, Lily and all of the Kew lettings team were encouraged to see your kind words. Thanks also for the five star rating, it's really appreciated. - Emily, B&R

5/5

Google

Pleased with lettings service

Shakuntala · 24 October 2023

Agent replied · 23 October 2024

Hi Shakuntala, thanks very much for sharing a five star rating here, our Kew lettings team are very pleased to see this. - Emily, B&R

5/5

Google

Very prompt at replying to queries, professional manner and thorough. Were forthcoming with all details required, and proactive when dealing with us.PositiveResponsiveness, Professionalism

Sabina · 24 October 2021

Agent replied · 23 October 2024

Thank you Sabina, we're pleased to hear you found us so professional and thorough and the staff were proactive too, this is great to hear. - Emily, B&R

5/5

Google

Excellent service from Lily and Sahib in Kew House assisting me with my client's relocation. Super efficient, professional swift and friendly.PositiveResponsiveness, Quality, Professionalism

Emma · 24 October 2021

Agent replied · 23 October 2024

Thanks Emma, we're really pleased to hear you had such a great experience with our lettings and property management team here at Kew Bridge, appreciate this feedback. best regards, Emily Taylor, B&R

1/5

Google

Avoid at all costs. Ruined a new couple's dream for no good reason. But they always have an excuse. Go for a firm that cares.NegativeQuality, Professionalism, Value

Amr · 24 October 2020

Agent replied · 23 October 2024

Hi Amr, sorry to see your review here as I believe our branch manager already explained fully to you why the tenancy could not proceed. Our rigorous and in-depth referencing procedures are a legal requirement to protect tenants and landlords and we have no control over the outcomes. Kind regards, Emily Taylor, B&R Customer Services

5/5

Google

I've had good service from B&R so far, particularly from George G, who's consistently tried to find workable solution to challenges we faced in the letting process.

Kweku · 25 October 2019

Agent replied · 23 October 2024

Thanks for your kind feedback here and five star rating for our Kew Bridge branch, really glad George was able to assist you, he loves his job! Kind regards, Emily Taylor, B&R

5/5

Google

Had no problems with Benham & Reeves Great service Professional people with no problems I’ve had in the pastPositiveProfessionalism

John · 24 October 2021

Agent replied · 23 October 2024

Thank you for your continued support of our Kew Bridge lettings and management teams, we really appreciate it and value your business. Many thanks, Emily Taylor, B&R

1/5

Google

Unprofessional. Refused letting last minute. Very disappointing. Even when agreed to pay the whole tenancy in advance . Avoid this agent.NegativeQuality, Professionalism, Value

Amr · 24 October 2020

Agent replied · 23 October 2024

Hi Amr, sorry to here of your lingering dissapointment as it was explained to you at the time why the transaction could not go through. All our processess are in place to protect tenants and landlords equally. Kind regards, Emily Taylor, B&R

5/5

Google

From viewing letting referencing to moving in everyone is fast and clear ! PerfectPositiveResponsiveness, Quality, Professionalism

Andrew · 24 October 2021

Agent replied · 23 October 2024

Thanks very much for five star rating - our Kew Bridge lettings team are really pleased to know the moving process was a smooth one. best regards, Emily Taylor, B&R

5/5

Google

Very helpful, friendly staff & professional!

Saba · 24 October 2022

Agent replied · 23 October 2024

Thanks Saba, we're very pleased to see your five star rating shared here and we're glad to know you found our lettings team friendly and professional too, thank you. - Emily, B&R

5/5

Google

Rented a flat. Thank you so much for everything! Very efficient, professional, punctual and helpful. You are the best!

Anna · 25 October 2018

Agent replied · 23 October 2024

Dear Anna, Thank you for reviewing our Kew office. We’re glad to learn that you found the service to be efficient and professional. We wish you a successful tenancy. Kind regards, Emily Taylor, B&R Marketing

5/5

Google

Very pleased with the service I received from Benham & Reeves estate agent in Kew Bridge.

Shirin · 25 October 2018

Agent replied · 23 October 2024

Hi Shirin, we really appreciate your feedback and the team here at Kew Bridge are delighted you gave them a five star service rating. Thanks very much. Kind regards, Emily T.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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