Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you very much Benham and Reeves for outstanding service and very prompt actions. Everything went quickly and smooth. Special thanks to Nick who was very kind and professional as well as Sahib who made our documents ready in a very prompt way. Overall - we are very happy to deal with such a professionals!
Stanislav · 24 October 2021
Agent replied · 23 October 2024
Thank you Stanislav for your highly positive feedback about our Kew lettings service and for telling us you appreciated the professionalism of our accounts service which rarely gets a thank you! We appreciate you taking the time and for the five star rating. best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleAmazing agency. Everything is super fast and professional. Thank you very much for your cooperation.
Andrii · 23 September 2024
Agent replied · 23 October 2024
Hi Andrii, many thanks for your kind feedback and five star rating here for our Kew estate agents, we appreciate it and your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI had been trying to rent out my flat, a well-maintained property in a new development, since December last year through another agent, but unfortunately without success. I then contacted Lily at the Kew office, and from the outset, she …
Parastoo · 16 June 2025
Agent replied · 23 September 2025
Hi Parastoo, we are very glad to have your Kew rental property on our register and it is a pleasure to look after it for you. Thank you for your trust, we are glad you are happy with the service.
- Ruth, B&R
★★★★★ 5/5
GoogleI have been a tenant for two years in a property managed by B & R. So far, it's been a positive experience. Communication with them is fluid, and there haven't been problems with the property. Overall, I recommend renting from them.
Christopher · 25 June 2025
Agent replied · 16 April 2026
Hi Christopher, its great to hear you are having such a positive renting experience with Benham and Reeves. We're glad that the professional property management offered is meeting your service expectations. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleI recently moved into a new apartment offered by George Gheorghita at Benhams. The experience was excellent from the initial viewing all the way through the lease completion and move-in phase. George was available for support even after I moved in to ensure a smooth transition. Overall a great experience thanks to George and the Benhams team !
Peter · 25 October 2019
Agent replied · 23 October 2024
Thanks Peter for your lovely feedback about George and the service he provided, we appreciate you taking the time to post your review. Wish you all the best, kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleGrateful thanks to Lily and Tanya of Benham & Reeves for their efficient help. We appreciate the peace of mind we have knowing our valuable asset is in capable hands.
Jane · 24 October 2023
Agent replied · 23 October 2024
Hi Jane, thank you very much for your kind words which Lily and Tanya are thrilled to see. We are delighted to be of service and appreciate your ongoing trust in our abilities. Thank you for sharing a five star rating too, its appreciated.
- Emily, B&R
★★★★★ 5/5
GoogleWe have rented out a property at Kew through Benham & Reeves for the last 13 years and they have been managing it on our behalf throughout, with changes of tenancies. Both the Letting team (Nick and Lily) and Property Management team (Tanya and Abbas Efir) are very professional and efficient and we are happy with their excellent services. We have had problems with outstanding electricity bills by a previous tenant and that was handled well. Recently, Abbas has also been very helpful
in resolving an issue with an energy bill. I would definitely recommend B&R services!
SP · 21 March 2025
★★★★★ 5/5
GoogleI've been with Raj Miah and his team for close to a decade and have nothing but praise for their work and customer service.
Rick · 26 February 2024
Agent replied · 23 October 2024
Hi Rick, many thanks for sharing a five star rating here. We're really pleased to hear we are meeting your service expectations. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI've been living in this property since August 2024 and have had a really positive experience as a tenant with B & R. The team is consistently helpful, polite, and quick to respond whenever any issues come up. Communication is always clear …
Mequanint · 16 May 2025
Agent replied · 23 October 2024
Hi Mequanint, thanks for sharing a five star rating for our Kew Bridge Estate Agents, we appreciate it. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleB&R was always helpfull for me to rent and manage my flat at UK. Tanya’s experience and professional and personal effort was always great to solve the problems. Tanya’s timing and solutions was always great. Many thanks for B&R’s whole team.👏👏👏🧿 …
MEHMET · 16 May 2025
Agent replied · 16 April 2026
Hi Mehmet, we are very pleased to manage your rental property and are glad that you are finding the service professional and efficient. Tanya and the lettings team are very glad to be of service. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleGreat to work with Elizabeth and the team!
Haykaz · 3 November 2024
Agent replied · 8 December 2024
Hi Haykaz, many thanks for sharing a five star rating here for Elizabeth in our Kew Bridge branch, we are glad you've had a great service experience with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleClaire De Vantier was absolutely fantastic throughout; I can't speak more highly of her. She always went above and beyond and was an absolute gem!!!
J · 28 December 2023
Agent replied · 27 December 2024
Hi Jay, many thanks for taking the time to share a five star rating here. Claire and the property management team are very pleased to hear you've had such a great service experience.
- Ruth, B&R
★★★★★ 5/5
GoogleClaire De Vantier was absolutely fantastic throughout; I can't speak more highly of her. She always went above and beyond and was an absolute gem!!!
Jay · 28 December 2023
Agent replied · 23 October 2024
Hi Jay, many thanks for taking the time to share a five star rating here. Claire and the property management team are very pleased to hear you've had such a great service experience.
- Ruth, B&R
★★★★★ 5/5
GoogleLily went above and beyond for me as she made sure the flat met my requirements and even helped me move my boxes to the apartment. You definitely need someone like her in your business. Thanks again Lily :)
Savoy · 24 October 2022
Agent replied · 23 October 2024
Thanks Savoy, really great to hear we exceeded your service expectations. Lily is very encouraged by your kind comments, thank you very much for sharing this here and for the five star rating, we really appreciate it.
- Emily, B&R
★★★★★ 5/5
GoogleBeen working with this Property agent for 4 years now, and everything seems to be very professional. Tanya and Lily (the lettings lady) is the best help for any requests that we need. Excellent agent.
Boredtooquick · 25 June 2025
Agent replied · 23 September 2025
Hi, we're very pleased to hear that you are having a great lettings experience with our Kew letting agents. Both Tanya and Lily are glad to know you fell well supported. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe are thankful for the services we have received from Benham and Reeves for the past 12 years, which were always promptly and efficiently delivered. We would like to specifically thank Mr Abbas Efir whom we felt very comfortable dealing with over the years. He provided excellent help and much needed continuity throughout especially in periods of staff turnover.
Heng · 25 July 2024
Agent replied · 23 October 2024
Hi Mr Chee, we are very pleased to hear you continue to be very satisfied with the lettings and property management service provided by our Kew Bridge team. Abbas is very pleased to see your five star rating shared here and your kind comments. Thanks for your custom, it is appreciated after these past 12 years!
- Ruth, B&R
★★★★★ 5/5
GoogleTanya and Lily are very competent in their work and are kind and easy to work with. I manage to secure my tenants with no trouble at all.
Big thumbs up for their good work.
Neo · 16 June 2025
Agent replied · 16 April 2026
Hi Neo, thank you for your kind service acknowledgement and five star rating shared here. We're very pleased to hear your property lettings and management service expectations are being exceeded by Lily and Tanya. All of our Kew lettings team are very pleased to see this. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
GoogleMe and my wife rented a property through Benham & Reeves . George Gheorghita who dealt with the property . He was very helpful and he gave us the best services. Thank you very much Benham & Reeves especially George . highly recommend.PositiveProfessionalism
Naser · 24 October 2021
Agent replied · 23 October 2024
Thank you Naser for your five star rating of our Kew letting agents, we are very happy to help you any time and will gladly find a property for anyone you recommend to us! Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleI'm delighted to share my positive experience with Benham & Reeves as a UK property owner living overseas! Their exceptional team, including Tanya, manages my property effortlessly. They expertly handle all tenants, whether straightforward …
Patrick · 16 May 2025
Agent replied · 16 April 2026
Hi Patrick, we're pleased to hear you are finding the lettings and property management service professional and seamless. All of the Kew lettings team are very pleased to see this along with your five star rating shared here. Thanks!
- Emily, B&R
★★★★★ 5/5
GoogleProfessional service that was highly tailored to my circumstances - delivered in a warm and friendly manner without being pushy.
Would highly recommend the agency in general, and in particular George Gheorghita!
Justin · 24 October 2022
Agent replied · 23 October 2024
Hi Justin, thanks very much for sharing your five star rating here with the community, and for your kind feedback about your service experience with us here at our Kew Bridge branch.
- David M, B&R
★★★★★ 1/5
GoogleI’d give zero stars if this was an option! We had rented a property via the Kew team for the past 3 years and were reliable tenants who had very little contact with B&R during our time renting. When we notified them we would not be renewing for another year and moved out, we quickly realised how difficult it would be to get our deposit back! We chased several times through email to retrieve our deposit via Miles, our property manager. We responded to requests to provide proof of closing our utilities quickly in order to speed up the process, although this was not the case for Miles who would take days to respond or not respond at all. When we finally did receive notice of the deductions they wanted from the deposit, they were asking for cleaning costs for crumbs in the fridge (despite us having the flat professionally cleaned, leaving it in a better state then when we moved in! And for misc item left in the flat (which were either the Landlords or there when we moved in and were present on check in form!). By this point we were so stressed out trying to chase the deposit and have been moved out a month at this point, we thought it was pointless delaying further time trying to argue these deductions and took the loss. We were advised that our deposit would be returns to us within 10 working days of signing the agreement. When it wasn’t returned we again chased Miles several times without any response. After notifying them we had raised a complaint with The Tenancy Deposit Scheme for withholding our deposit, Katrina responded to our email to say they didn’t have the evidence we had closed our utilities (for some reason they cannot communicate between the team to transfer this information and require us to resend it ). Again trying to move this along quickly, we resent it - only to be told that they didn’t accept them as evidence despite Chris (another team member) confirming by email that the evidence we provided was sufficient. We again had to chase to move this forward and We finally received our deposit 2 months after moving out of the property. Wouldn’t recommend anyone use this company, unless you enjoy being ignored and doing endless chasing for people to do their jobs and answer emails. Really poor customer service
Ellie · 24 October 2022
Agent replied · 23 October 2024
Hi Ellie, thanks for letting us know you had 3 years of a trouble-free tenancy with us. We're sorry to hear about the delay regarding your deposit return and this has been passed to our vacations team. Glad you have it all finalised now.
- Emily, B&R
★★★★★ 5/5
GoogleHelpful and prompt staff, especially Lily and Darcey. All queries and issues were promptly addressed.
Raju · 28 December 2023
Agent replied · 23 October 2024
Thanks Raju, we appreciate you sharing a five star rating here for our Kew lettings team, we're very pleased to hear you've found the service prompt and helpful.
- Ruth, B&R
★★★★★ 5/5
GoogleTanya Karachorova of Benham & Reeves manages our property well and is very responsive. It’s nice and great to work with Tanya, and Benham & Reeves is a very professional company.
Catherine · 16 May 2025
Agent replied · 16 April 2026
Hi Catherine, thank you for your kind service feedback which Tanya from our Kew lettings and property management team is very pleased to see shared here. We appreciate your acknowledgement of the professional property services being … More
★★★★★ 5/5
GoogleWould strongly recommend the lettings team, they’ve done a great job letting and managing my property for me over the past 7 years. Wouldn’t consider going anywhere else!
Chloe · 9 June 2025
Agent replied · 16 April 2026
Hi Chloe, thank you for your kind service acknowledgement and five star rating shared here. We're very pleased to hear your property rental and management service is working well for you. Our Kew team are very pleased to see this. Thank you for your continued custom.
- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
