Barnard Marcus Lettings Hounslow reviews

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 1/5

Google

we offered £430,000/- for Francis Avenue and they sold without informing us And we people are chasing Jack , Ivan and Katie continuously from Monday And other colleagues are telling he is not in office she is not in office This is very unprofessional and when I asked how come it’s sold STC They don’t have any answers As a professional company they should email us saying offer has been rejected and landlord is expecting more offer or someone has offered more But there is no communication And when I called today the gentleman was rude and he is not listening and he said will hung the phone I expected Barnard Marcus as a reputable company But they are dealing from inside I think

Yesudas · 16 November 2024

★★★★★ 1/5

Google

As a seller i was very disappointed. I expected much better communication, often i had to chase up with 2 or 3 email before getting a response, It appears that they rely more on electronic communication and web hits then actually trying to find you buyers, it appears that they are waiting for buyers to come to them. Properties will not sell that way. Initially was told that an open house would be done, one was not done. Overall i was left disappointed with their representation and had to market my property with other agents.

Carlos · 14 June 2019

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025

★★★★★ 5/5

Google

We are in the process of purchasing our next home and re-mortgaging the current one. We used Marina as our mortgage advisor 8 years back and she has helped with our mortgage renewals. This time though I approached Marina when we got in to a fix with another mortgage advisor, suggested by someone else. When others were unable to resolve the challenge, Marina's out of the box thinking was able to provide a positive outcome. She really considered all the possible solution and provided us with a solution that best suited our situation. Her deep knowledge of the market secured me a deal that was far exceeding my expectations. She has always been very clear in her communication about what is achievable. We would not hesitate to work with her again in the future. I cannot recommend her enough! you will be in safe hands.

Gulzeb · 15 October 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023

★★★★★ 5/5

Trustpilot

Positive and dynamic

Positive, proactive and friendly is how I would describe Kelly and her team at the Ealing branch. Kelly found me great buyers at a time when flats in London were hard to sell! She was also excellent at moving things along when they got stuck as they often do when buying and selling property. Imogen also deserves praise for her charming efficiency in welcoming me as a client and dealing with viewings etc. Excellent job all round!

Karen · 2 February 2024

★★★★★ 2/5

Trustpilot

Very poor service from whetstone…

Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up. Manager even asked me to lie to my solicitor in order to satisfy the buyer. Lazy service and unprofessional

Gerry · 27 August 2026

★★★★★ 5/5

Trustpilot

Thank you Leon and Eva at Barnard Marcus

Thank you Leon and Eva, who worked extensively and extremely hard to sell my flat in Crouch End. Barnard Marcus Muswell Hill, is a practical and realistic team, with a personal approach, resolving sales matters in person, over the phone and by following up emails with a chat. They are from my experience realistic and you might have to wait for the right applicant but they turn out to be the right fit and successful candidate/s for your property. In fact I had 4 offers more than enough to choose from. That comes with experience and knowledge of the area and fitting the right applicants to affordability and lifestyle. So this kind of experienced wisdom which Leon and Eva display as a team is very , very, extra special. It certainly benefited me and got me through successfully to a successful sale for my property which was marketed by Barnard Marcus Muswell Hill. Thank you and all the best for the future as I move on from Crouch End. I highly recommend Barnard Marcus Estates Agents, Muswell Hill.

JCOWAN · 18 November 2023

★★★★★ 5/5

Trustpilot

Barnard Marcus Feltham - Outstanding Service

We are currently in the process of completing both the sale and purchase of our properties with Barnard Marcus, Feltham, where all the staff that we have had dealings with, in particular James and Evan, have shown us nothing but professionalism throughout the process. They have kept us up to date on both the sale and purchase from the moment we walked through their door and we would certainly have no hesitation in recommending them and would definitely use them again in the future. There may be some negative reviews about the service they provide, however we can honestly say this has not been our experience and people reading these reviews should not be put off by them.

JOANNE · 16 November 2023

★★★★★ 5/5

Google

I had a very good experience with Barnarf Marcus Estate Agent Feltham. I was supported the whole way and with the paperwork by Evan Dyer. Although I had delays I was reassured that the process will be completed. Evan was very polite and respectful toward myself and husband.

Res · 26 April 2025

★★★★★ 1/5

Trustpilot

Barnard and Marcus Tooting

Barnard Marcus Tooting- The most unprofessional team of people. Refused to provide a contact number for our landlord when our house was in dangerous condition, mould, rats, broken toilet, broken shower etc… Stated they have nothing to do with the property anymore, however our rent is sent to them directly every month. Manager Marta was very rude and ended the phone on me when I tried to explain that the house is not suitable to live in. Avoid this estate agents.

Katie · 31 October 2023

★★★★★ 5/5

Google

I have had very great experience for buying new house with help of this great team,thank you so much Evan,was very helpful throughout this process Thank you marina mam really happy with mortgage services ,highly recommended team

Dipali · 5 June 2024

★★★★★ 5/5

Google

From the very first phone call, James stood out as exceptional in his role. He was easy to talk to, listened carefully, and showed genuine interest and enthusiasm for our property search. …

Muhammad · 16 February 2026

★★★★★ 1/5

Trustpilot

I would not recommend anyone to use…

I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...

Aleksandar · 1 October 2025

★★★★★ 5/5

Trustpilot

Covent Garden

I had an incredible experience working with Jake at the Covent Garden branch of the estate agency. From the moment I walked in, he exhibited exceptional professionalism and knowledge of the local real estate market.Jake's dedication to finding the perfect property for me was evident throughout the entire process. He listened attentively to my requirements and preferences, ensuring that he only presented me with properties that truly matched my needs.What stood out most was Jake's commitment to transparency and honesty. He provided valuable insights into the properties we visited, including potential pros and cons that I hadn't considered. It's clear that he prioritizes his clients' best interests above all else.Throughout negotiations and paperwork, Jake was a reliable guide, always accessible and prompt with responses. He made a complex process feel straightforward and stress-free.Thanks to Jake's expertise and unwavering support, I found my dream home in London. I couldn't be happier with the outcome, and I wholeheartedly recommend Jake to anyone seeking a top-notch estate agent in the area. His professionalism, knowledge, and dedication truly set him apart.

Dylan · 22 September 2023

★★★★★ 5/5

Google

Marina Nguyen from the Feltham branch worked tirelessly to find me the best mortgage offer she could.Marina has been my trusted mortgage advisor since 2018.

Daf · 1 December 2024

★★★★★ 5/5

Trustpilot

Barnard Marcus of Covent Garden are excellent.

Barnard Marcus of Covent Garden are excellent estate agents. The Branch Manager is Francesca Lewis. I was contacted by them a few months ago and they have now sold my two bedroom flat in Pimlico.The money is now in my bank account gaining interest.My optimistic asking price was £550,000, and Jake Tharp, the Assistant Branch Manager, managed to achieve a respectable £530,000, with property prices in London falling all the time, and a potential general UK financial crisis on its way very soon.They are all good people, professional, proactive, friendly and patient in a stressful activity for us all. I recommend them to everyone.

Geoffrey · 19 September 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Marina as my broker, and I cannot recommend her highly enough. Her professionalism, expertise, and dedication are truly outstanding. From our first meeting, Marina took the time to understand my needs and preferences, providing insightful advice and guidance throughout the entire process. Marina’s attention to detail and commitment to finding the best solutions for me were evident in every interaction. She was always available to answer my questions, no matter how small, and her responsiveness and clear communication made the entire experience smooth and stress-free. What truly sets Marina apart is her genuine care for her clients. She went above and beyond to ensure that I felt confident and comfortable with every decision, providing invaluable support and reassurance along the way. Her deep knowledge of the market and her keen negotiation skills secured me a fantastic deal, far exceeding my expectations. I am incredibly grateful for Marina’s exceptional service and would not hesitate to work with her again in the future. If you are looking for a broker who is not only highly skilled but also compassionate and dedicated, look no further than Marina. She is simply the best!

Sam · 10 August 2024

★★★★★ 1/5

Trustpilot

ANDREJA KMETOVIC IS EXTREMELY RUDE AND…

ANDREJA KMETOVIC IS EXTREMELY RUDE AND VERY UNPROFESSIONAL AND VERY UNHELPFUL. HE IS A LIAR AND A CHEAT. HE IS ABSOLUTELY DISGUSTING. HE NEEDS TO LEARN HOW TO RESPECT PEOPLE. AND TREAT CLIENTS WITH RESPECT!!!The breakdown in communication happened from you, not us. You spoke to my partner about moving up the start of tenancy date to which you said you will let her know after presenting the offer to the landlord. You failed to do that. The dates were the issue here and you failed to notify either one of us that the landlord wanted to proceed with the originally given dates.I really don't appreciate how you have spoken to both of us. According to Victor, I never even spoke to you, which is false. You used the word negotiation on the phone to my partner. This means you should have come back to us and informed us of the dates being the ones given in the offer letter. At no point did Victor also say on Saturday that the holding deposit will be taken away immediately without any consent being given. You both do not seem to understand how to communicate with clients. You cutting the call on my fiancée is unacceptable. You raised your voice first. Victor saying that me and my partner are together means we are one is wrong. It is not my bank account and I am not authorised to make a payment on her behalf. It is illegal. If she did not pick up the phone, you had a responsibility to wait or at least email her, get her consent, then make the charge. Victor saying that this is now how you work as agents is shocking. You do not inform your clients before taking payment? How is that an acceptable business practice?You are saying you took the holding deposit after the landlord confirmed. At what point did you confirm this with either one of us? Victor said that he rang me and I gave him the go ahead. This never happened. It is you two who are messing up facts and diving deeper into miscommunication. Victor said you dropped my partner an email to confirm. This never happened. No email was sent. Before accusing us of falsifying facts, you both need to clarify your stories first and speak to prospective clients properly. You operate in a crowded business market. There is plenty of competition out there so why do you speak to genuinely interested people in this demeaning way?This tenancy is not going forward purely due to the miscommunication, lies, and making up of facts mostly due to you, Andreja. As my partner said, you took the money from her account without any consent or information, this money needs to be returned urgently. This has to happen as you both left us in the dark and did not communicate when you clearly needed to.Refund my money as soon as possible otherwise I will be taking legal action.

Reyman · 5 September 2023

★★★★★ 5/5

Google

We wanted a valuation and Brook was very thorough indeed, he talked us through all the steps towards selling our house. He was very very informative, professional and patient with all our questions throughout... highly recommend

Diamond · 13 May 2024

★★★★★ 2/5

Trustpilot

SERVICE (REPAIRS) Bad customer Service.

We have recently shifted into New Maden property managed by Barnard Marcus. Letting agents were kind and nice.We have a list of repairs & requests within a week of shifting into this new house, which was communicated by email, phone & in person.We were told the handyman was busy & will come last week which of course he never did .Follow up with the in person meeting in Barnard Marcus office in New Malden & was told he will come today on 14th Aug in the morning. I pushed my online (teaching) Yoga Session to the next day, and again we were disappointed. It is very frustrating to chase them and be in waiting line, hoping to hear from them, which never happens.We do not like to rant, unfortunately we are left with no choice but resort to social media. I hope Barnard Marcus could pull up their socks & be more pro active & faster in resolving tenant requests. Alternatively let us interact directly with the owner if you cannot manage their property properly.Thank you Best regardsPam

ZARUNA · 14 August 2023

★★★★★ 1/5

Trustpilot

I had a very poor experience with…

I had a very poor experience with Morden (Vince and Paul) branch, its so many things. they did not hand me the house key on the contract date because the house failed on the house safety check( Should be dobe before they offer it to rent ), The Main door lock was broken, they promised to change it then I changed it myself 2 months later. I have sent many and many emails asking for the landlord's email address and phone number they do not even reply, I went to the agency, asking if they will send but nothing happens. well what say, if you like to be disappointed they can help with.

Mayk · 11 September 2025

★★★★★ 1/5

Trustpilot

If I could give Barnard Marcus "0" I…

If I could give Barnard Marcus "0" I would. This is the second time I had the misfortune of dealing with the "Sales Manageress" Ms. Gizzelle at their Chiswick Branch. A few months ago I saw Barnard Marcus's signboard on a smart block of houses on a well-kept Road Road in Chiswick. I arrived at the property as advised by Gizzelle and waited beneath their sales board for over 30 minutes assuming the house I was shown was where their sales board was. When I telephoned Gizzelle to see why she was not at the location, she told me the property was not in fact where the board was but on another side street. I made my way to the new location. The house she wanted me to see was a run-down property and completely the opposite of what I enquired about. Gizzelle became rude and argumentative and blamed me for being at the wrong location. I was dumbfounded by her unprofessional and rude behaviour. I politely told her that I was not happy with her attitude and the way she treated me and that I was no longer interested in the property and I left. Today, I telephoned Barnard Marcus at their Ealing Branch but I was put through to their Chiswick branch instead. I was in conversation with a lady but her abrupt and rude mannerisms soon became clear that it was the same Gizzelle that I had dealings with previously. When I asked if she was from the Ealing branch, she lied to me and said "Yes I am, what can I do for you?" I explained to her that I had already left my email address, my phone and the address etc of the property I wanted to sell with her colleague. She went away for a few seconds and came back and said my colleague took down your wrong details, can you let me have them again. I was confused why she did not have my details and asked her to speak to her colleague again. At his stage she became rude and abusive, saying, I don't have your details, so can you give them to me or not? It became clear to me with whom I was talking with and informed her that she was rude and that I will go elsewhere because of her disrespectful attitude and the lies she told me. Gizzelle was not in fact from the Ealing Branch but from the Chiswick Branch. She was dishonest with me and told me a pack of lies in order to keep the commission for herself and not her colleague from the Ealing Branch. How deceitful and selfish is that? I hate having to deal with dishonest and deceitful people who have been put in the position in representing a reputable company such as Barnard Marcus.

George · 8 August 2023