Trusted Agent profile · Hounslow
★★★★★
789 reviews across 3 platforms
4 Parkfield Parade, Feltham, Hounslow, TW13 4HJ
Barnard Marcus Lettings's office in Hounslow, at 4 Parkfield Parade, is rated 3.3 out of 5 across 789 reviews on three platforms, including 306 Google reviews rated 4.5.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from a well trained team who know the market well. I recently dealt with Evan from the Feltham branch who was Fantatsic from start to finish, he understood my needs and wants for my onward purchase and secured me a buyer for my property within a week of putting my house on the market! I couldn’t recommend him enough
Many thanks Celia for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am writing to express my gratitude for the excellent service I received from Tihon. Tihon was very professional and knowledgeable, and he took the time to show me all the details of the house I was interested in. He was very patient and answered all of my questions thoroughly. I would not hesitate to recommend your services to others.
Hi Chetan, Thank you for your wonderful 5* review! We're delighted to hear that Tihon provided you with excellent service and thorough assistance. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAs a first time buyer, we had no idea where to start and how the whole process worked. But thanks to Tihon for everything that he has done for this process to be as smooth as possible. At the beginning of this whole journey there was some hiccups but we would really like to thank Evan and Tihon for helping us to overcome the hurdle. As we know the house buying process can be very overwhelming, I would like thank Tihon especially for his outstanding customer service for guiding us not only through his knowledge but emotionally too.
5/5
GoogleWe have an excellent experience with the team at Barnard Marcus. The sales team called us for regular updates on the sale of our property and recommended us our next property. Marina was fantastic and knowledgeable on every step of the process. She helped on everything from getting the best rates on our mortgage to advice on conducting Independent Legal Advice.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLack of Responsibility from the Wallington Letting Agent
I’ve given 1 star only because zero isn’t an option. The service from this letting agent has been extremely poor. I’ve been reporting a drain blockage for over three weeks, and they still haven’t addressed it. During their recent visit, they even left the bath‑tub side cover open, adding to the list of unresolved issues. I’ve followed up multiple times, yet they’ve shown no urgency, no accountability, and barely any interest in responding to emails.
5/5
TrustpilotDamn
All I can say is wow! I recently found my property through Ella in the Covent Garden lettings department, and I couldn’t be happier with the experience. I was really worried about the whole process as I’d never rented a property before, but from our very first phone call, Ella immediately put my mind at ease. She listened carefully to exactly what I needed and went above and beyond to help me every step of the way. She is incredibly trustworthy, professional, and made the entire process feel easy and stress-free. Definitely not your typical estate agent! Thank you, Ella, I couldn’t recommend you highly enough.
5/5
GoogleDealing with Barnard Marcus Estate agent as first time buyer I honestly had no idea of what to expect however I was blown away from Day 1, I was guided every step of the way which helped me out a lot and in particular Marina Nguyen , I’m happy I got to meet someone like her, her high level of professionalism, guidance and patience is all I needed to make my dream a reality for my first purchase. I highly recommend!!!!!!
Thank you for your glowing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and misleading
The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.
2/5
TrustpilotTerrible
The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and wait for things to happen. Zero communication and absolutely no pro-activity. When we eventually found somewhere new and emailed formally pulling out, asking to pass a nice message on to the sellers wishing them luck, we received no response and had to chase for an acknowledgment. An agent at another company winced when we said we were buying through Barnard Marcus, which tells you all you need to know. Never using again.
1/5
TrustpilotAvoid selling with them AT ALL COST
Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest. Their contract length is 50% longer than other agencies. Their effort and performance was abismal. 5 viewings in 3 months, no additional viewings when we lowered cost to be very competitive on the market. Unwilling to do dual agency Unwilling to release us from a contract they are inactive on
5/5
GoogleI have had a great experience selling my property with Barnard Marcus. James Freeman has been in touch and kept me up to date every few days. He is a professional cheerful and respectful gentleman. I would recommend this company 100 per cent to any people selling there property. Thank you so much James for all the help you have provided me with.
stephen crossley thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAtrocious service took 13 days to be fixed
13 days of a continuous leakage into my rental property causing my tenants unnecessary distress. Numerous calls to this agent requesting they get the issue sorted out fell on deaf ears. Never have I dealt with such obnoxious behaviour from a team head. The fire brigade had to be called twice as the tenants were totally uncooperative and the agent useless. The leak has actually continued into the property on the ground floor!!
1/5
TrustpilotBarnard Marcus Tried to Bully Me Out of My Tenancy!
If you are thinking of renting through Barnard Marcus, read this review very carefully. Everything in this review is 100% factual. Nothing is exaggerated or made up. I still have all of the written communication, emails and messages to support everything I am saying. I work in education and have done for over 10 years. I am also self-employed, I run my own business, and I have employees. I am not someone who can be confused, downplayed or bullied into accepting nonsense. Before moving into the apartment, I was told that because I was self-employed I would need to pay six months’ rent upfront, and after those six months I would move onto monthly payments. When the first agreement came through, it was wrong. It effectively required me to pay six months upfront twice, which was not what had been discussed. I pointed this out and was told to sign it anyway because an addendum would be issued afterwards to correct it. When the first addendum eventually arrived, it came late and then tried to limit the tenancy to six months, which I refused to accept because that was not the agreement. I then had to escalate matters through the complaints department and go back and forth with the area manager just to get a second addendum issued. That second addendum was signed months after I had moved in, and I signed it without being told that the landlord was apparently planning to either sell the property, move back in, or otherwise get me out. Had I known that, I would never have signed it. After six months, I was then served with a Section 21 notice, and they tried to rely on the break clause in the original tenancy agreement to get me out, even though I had signed for a one-year tenancy and had every intention of staying. It became very clear to me that the plan was always to get me out after six months. What followed was months of stress, back and forth, gaslighting, deflection and excuse-making. I went back and forth with the area manager for months. He repeatedly tried to school me on what the law was, tried to insinuate that I did not know what I was talking about, and tried to throw every possible legal loophole at me to justify getting me out of the apartment. But in the end, I won. I fought for myself, relied on the written record, and forced them to rescind the Section 21 because they knew they could not bully me the way they had clearly expected to. What also helped was the fact that the second addendum did not have an end tenancy date, which completely undermined the position they were trying to take. Throughout all of this, Barnard Marcus never advocated on my behalf once. Not once. They were a completely useless third party. Whenever there were problems in the apartment, whenever there were repairs that needed doing, whenever there were issues that needed to be resolved, I had to advocate for myself the entire time. They did not protect me, they did not support me, and they did not act professionally. All they did was gaslight, deflect, make excuses, and avoid accountability. It has now been several months since I moved out of the property, but I am posting this review now to hold this company accountable for how they treated me. I eventually moved out a couple of weeks before the one-year term ended, but the amount of stress, time and energy that this company caused was unbelievable. I have been renting for over a decade and I have never dealt with anything like this in my life. My advice is very simple: DO NOT RENT THROUGH A THIRD-PARTY COMPANY. If you are in a position where you need to rent, go directly to a private landlord. Do not go through an agency, especially an agency like Barnard Marcus. This review is public for a reason. This company should be held accountable for the way it treats tenants. And if Barnard Marcus wants to dispute any part of what I have written, they are welcome to do so, because I still have all of the written evidence.
4/5
GoogleSelling our property turned out to be a long and difficult process. It was quite a challenge to find the right buyer, but the team at Barnard Marcus Feltham handled the situation professionally throughout They maintained a professional standard and helpful during what was a very difficult period Raquel&Will
Thank you for your kind words, Raquel and Will. We are proud to have provided you with a professional and helpful service during the challenging process of selling your property. We strive to make every transaction as smooth as possible for our valued clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotThe team at Barnard Marcus (Surbiton) were fabulous!
The team at Barnard Marcus (Surbiton) were fabulous to deal with. They fully appreciated the sensitivity of selling a house via probate, following two tragic deaths, and kept their finger on the pulse at all times. They were calming and reassuring when things seemed to be going wrong, and always on my side. One word though - DO NOT USE their recommended solicitors, Taylor Rose. Utterly hopeless!
1/5
TrustpilotDisappointing Service and Lack of Accountability - Avoid at all cost
(2-April-2026 update) I am very disappointed with the way Barnard Marcus has handled my deposit return. Despite repeatedly following up, they continue to respond with vague messages like “I am still currently liaising with your former landlord in regards to what they may potentially be looking to claim for to deduct from your deposit.” This has been going on for far too long, and it feels completely unprofessional. The checkout inventory report clearly stated there were no damages and I have hired professional end of tenancy cleaning, so there is no reason for the landlord to spend days “looking for” deductions. The agency should be enforcing a clear deadline for the landlord, not helping them delay payment. I expected transparent and timely communication, but instead, I have experienced avoidable delays and poor accountability. Very disappointing service. ------------------------------------------------------------------------------ To future tenants, I wish you good luck and all the best coz you really needed it. People here just don't give a sh*t and don't care about delivering what they have promised. 1. I was only given the tenancy agreement 3 days before the tenancy start date, as I have mentioned multiple times that I need time to read the agreement and make payment and plan ahead for my moving, they only serve the landlord as the landlord is given a template and rights to modify any leasing terms 2 weeks ago, but I only got 3 days. And they insist that I need to start paying bills on the tenancy start day and not willing to postpone it even it is their fault to not send me the agreement earlier. Without any confirmation how am I suppose to make plans in moving? 2. They will not share the landlord's contact and saying I can contact them whenever I need help. However, whenever I needed them to ask landlord for confirmation, eg if it is ok to replace the traditional meter with smart meter, they will never help you and no reply. I tried to call and email, no response. Also I tried to ask them to confirm with landlord if water bill is also included, as the rent only stated hot water included. I tried to call Thames Water and got the reply is I cannot set up an account with them as the whole building was under 1 business account. I addressed this issue to Barnard Marcus Covent Garden and would would like to seek for a confirmation that I do not need to pay for water. What I got was, if you contacted Thames Water then I should take their advice. Come on! I need confirmation from you! not from Thames Water! There are many more little things that shows how irresponsible they are to Tenants, I hope this review can help anyone who is considering to rent from them. **When it comes to fixture maintenance, Hollie from the property maintenance team however did a great job, she replied my emails and follow up on the issues. I really appreciated her prompt response. PS. I will keep updating my frustrated experiences that I encounter with them.
5/5
GoogleExcellent service,professional at all times! Tricia and her team are exactly what you want and need in Estate Agents!
Thank you so much for your kind words! We take pride in providing exceptional service and professionalism at all times. We are thrilled to hear that we met your expectations as estate agents. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Trustpilotawful experiences aytime with them
Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..
5/5
TrustpilotThank you the Barnard Marcus Tottenham team!
I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.
5/5
TrustpilotThe marvellous Ea
Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.
5/5
GoogleI only have great things to say about Barnard Marcus Feltham. We dealt with Evan, who I would refer to as an absolute guru of an estate agent who made our experience an absolute joy. Unfortunately the deal did not go through but it was no fault of his. He was completely honest and transparent throughout, executing a level of professionalism that is second to none. Rest assured you are in good hands dealing with Evan, who has a great personality to boot, really cares and is a gentleman, constantly demonstrating his integrity throughout. Thanks for everything mate. We also dealt with Marina for all of our mortgage related affairs amongst other things. It really was a pleasure working with her. She was on hand and available at all hours and was able to bring us some amazing deals. Transparency is important when dealing with things as complex as mortgages and at not point it time did we feel overwhelmed thanks to her. Evan and Marina, we salute you.PositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Evan, Marina and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleMarina is most certainly the best mortgage advisor to walk this earth. Business is personal for her, she went above and beyond to not only get us a good mortgage deal but to get our mortgage approved when all signs pointed to our chances being very slim. She is also extremely quick to respond to emails, literally get a response within minutes and has a way to calm us down and continually reassure us throughout the process. I cannot recommend her enough. Thank you Marina!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave us a five-star review. It's great to hear Marina has provided a great service, we are happy to hear you were able to get a good mortgage deal. We wish you the best with your mortgage. If you require anything else from the team, don't hesitate to ask.
1/5
TrustpilotBeware of Vince from Morden!
Beware of Vince from Morden!! Vince was amazing for the first 2 months but then turned absolute criminal and has caused us nothing but problems and now holding us ransom by not passing on our rent money for the last 2 months!!! On top of this they found us the worst tenant ever and every month keep charging ridiculous fees - everything has been an absolute disaster, do not go near this bunch and manage your property yourself!! 95% of these good reviews are fake.
3/5
TrustpilotFlexible but mixed review
Our experience with Barnard Marcus was mixed. Going to the viewings and liaising with the estate agents was fantastic, particularly the Redhill branch, Peter and Gareth. They were super helpful and flexible in supporting us with our first time purchase. However, once we confirmed our offer and got further through the process, we were handed to a senior sales progressor from the New Malden branch who was rude and condescending, trying to pressurise us as first time buyers to expedite her sale. She called us extremely nervous and naive, informing us that we should ignore the results of our home buyers survey as we are holding up exchange, although we only had one simple request to check the boiler. Overall, we would have given 5 stars if we didn’t have these conversations with this individual. We had a good experience and now have the keys to our home.
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