Barnard Marcus Lettings Hounslow reviews

★★★★★ 1/5

Trustpilot

AVOID BARNARD MARCUS AT ALL COSTS - MISLEADING LEGAL ADVICE, APPALLING PROFESSIONALISM AND MONTHS OF WITHHOLDING OUR £3,750 DEPOSIT

AVOID BARNARD MARCUS AT ALL COSTS - MISLEADING LEGAL ADVICE, APPALLING PROFESSIONALISM AND MONTHS OF WITHHOLDING OUR £3,750 DEPOSIT My experience with Barnard Marcus’s Covent Garden branch and property management team has been the WORST I’ve had as a tenant. 1. MISLEADING LEGAL ADVICE - EVEN AFTER PARLIAMENT’S CLARIFICATION In June 2026, we gave notice under clause 22.1 of our agreement, which provides for one month’s written notice. Yet ELLA HATTON, ELLA ROGERS, FRANCESCA GROOME, AARON POTTER and ZAMEER RAHMAN maintained that the Renters’ Rights Act required TWO months’ notice and sought extra rent. Parliament had expressly clarified on 26 May that an existing shorter contractual notice period could apply. We sent the written answer and government/industry guidance. AARON POTTER still called our interpretation a “misapplication of the legislation”. We escalated to CLAIRE HARDY and DANIELA MARCUCCI; Daniela maintained the agency’s position. It felt like an attempt to squeeze extra rent from us despite the very clarification addressing our case. Read Parliament’s answer: (I cannot attach links here but the site is below, remove the space) https : // questions-statements . parliament . uk / written-questions / detail / 2026-05-13 / 1088 / 2. CONTRADICTORY CLAIMS AND ATTEMPTS TO PROFIT FROM BOTH SIDES The agency initially insisted we owed rent until 25 August, despite our position that our notice ended the tenancy on 25 July. ZAMEER RAHMAN appeared to acknowledge our notice position, then reversed course. We vacated and returned the keys on 25 July. On 29 July, Zameer emailed “Great news!” and asked us to sign a surrender agreement to leave a flat we had ALREADY vacated. When we refused, he pursued rent for 25, 30 July, while confirming the flat had been re-let. If our tenancy supposedly ran until 25 August, how could they re-let it from 30 July without our signed surrender? Why seek more rent from us while arranging a new tenancy? It appeared they wanted to have their cake and eat it too. 3. £3,750 DEPOSIT STILL WITHHELD - POSSIBLE RETALIATION? As of 12 October, almost three months after we left, our deposit remained unpaid. On 28 August, ZAMEER RAHMAN confirmed IN WRITING that the agency’s system showed NO RENTAL ARREARS - despite its earlier demand for rent through 30 July. He requested our bank details to release the deposit; we supplied them immediately. Nothing happened. GRACE MESSENGER said the landlord had not authorised release. Despite repeated follow-ups involving deposit coordinator PAIGE FOWLER, we received no meaningful explanation, repayment date or resolution. The handling and lack of accountability were appalling. We escalated to TDS. On its 12 October response deadline, no submission from the landlord or agency was VISIBLE ON OUR PORTAL. We now face adjudication and potentially waiting until December or later; TDS says its overall dispute process can take up to 16 weeks. Our deposit remained withheld after we challenged the agency’s legal interpretation and refused the extra rent. We cannot prove the landlord’s motive, but the timing raises serious concerns about possible retaliation. 4. NO OWNERSHIP OR ACCOUNTABILITY Other staff on the correspondence included NICOLE BILLINGHAM, FRANCESCA LEWIS, HOLLIE BEAUVOISIN, OLIVER HALEY and RUTH BEECHING (not all made the disputed decisions). Across branch, complaints and deposit teams, nobody took meaningful ownership. We had to research the law, escalate complaints and fight through TDS for our own money. DO NOT RENT THROUGH BARNARD MARCUS. This has been my WORST renting experience. If you deal with them, DOCUMENT EVERYTHING, independently check their legal advice and every document they ask you to sign, and prepare to fight for your deposit. I would NEVER trust them with another tenancy. If this is how tenants who know their rights are treated, I worry about those who don’t. AVOID BARNARD MARCUS AT ALL COSTS.

Natasha · 12 October 2026

★★★★★ 5/5

Google

Rebekah and her team did an amazing job at securing me a new tenant for my property. They were responsive and helpful with all my questions. I’d highly recommend!!

Kirsten · 16 March 2026

★★★★★ 5/5

Google

Marina Nguyen is truly outstanding in her role as a mortgage broker. From start to finish, she provided an exceptional level of service that far exceeded my expectations. Marina is not only incredibly knowledgeable but also very personable, making the entire mortgage process smooth and stress-free. From the beginning, Marina made me feel comfortable and secure, taking the time to understand my needs and offering personalised solutions. Marina was always available to answer my questions, deal with any anxiety and provided clear and timely communication throughout the entire process. Her dedication and commitment to her clients are evident in every interaction. Her professionalism is second to none, and her commitment to client confidentiality gave me confidence and peace of mind throughout the entire process. If you want a mortgage broker who values your privacy and delivers exceptional service, look no further than Marina Nguyen. Thank you again Marina, highly recommended!

Katy · 10 August 2024

★★★★★ 5/5

Trustpilot

Great service at Ealing Branch

Everyone in the Ealing branch was extremely helpful and friendly especially Noah, who showed us many different properties and worked hard to find the properties that were of most interest to us. Even though we didn't go ahead with one of their properties I would recommend him to anyone and want to thank him for his hard work and kindness. 5/5 Service

Nicholas · 2 March 2026

★★★★★ 5/5

Trustpilot

I recently sold my house through…

I recently sold my house through Barnard Marcus in South Croydon. The first offer fell through at the eleventh hour, however the team was very helpful in getting us through this first disappointment and in swiftly marketing the property again to find a new buyer within a relatively short time of it being back on the market. Charlotte Williams was our main contact and her professional and empathetic approach to the sale process is to be highly commended. Aside from securing the completion of the sale, she kept us regularly informed of progress and responded swiftly to queries. She worked patiently with us to help us get through the stressful moments that surface from time to time through the process, as well as liaised with all parties such as the solicitors, surveyors and other agents to ensure the sale and purchase chain is completed as smoothly as possible. We are very pleased with the service provided by Barnard Marcus and a special thank you to Charlotte.

Lise · 10 September 2025

★★★★★ 5/5

Google

Brook was very helpful and knowledgeable on our valuation. I feel very comfortable having him and his team managing my property going forward. Would recommend to anyone!

Franklin · 16 March 2026

★★★★★ 5/5

Google

I have just completed on a house sale and would like to thank the Barnard Marcus Feltham team for getting it over the line. Despite delays in other parts of the process, the team, and in particular, Richard and James were always prompt in responding to me. They were professional and personable in their dealings with me and that is much appreciated. I would wholeheartedly recommend using Barnard Marcus.

Kevin · 2 December 2024

★★★★★ 5/5

Google

I recently purchased my new home with the expert assistance of James Freeman and Katie Shean(Sale Progressor) from Barnard Marcus Agency(Feltham), and the experience was exceptional from start to finish. James Freeman and Katie Shean(Sale Progressor) exhibited an impressive level of professionalism and expertise throughout the entire home-buying process.They helped all my requirements. What stood out the most was James and Kattie exceptional communication skills. They were always prompt in responding to my queries and kept me well-informed at every stage. Whether it was through phone calls, emails whatever their responsiveness was unparalleled, ensuring that I was never left in the dark. They meticulously organized property viewings, negotiated effectively on my behalf, and managed all the paperwork with ease. Their dedication to my satisfaction was evident, as they patiently addressed all my concerns and provided continuous support, even after the sale was completed. Working with James Freeman and Katie Shean and Barnard Marcus Agency(Feltham) was an absolute pleasure. Their commitment to excellence, combined with their friendly and approachable nature, made the entire process enjoyable and rewarding. I highly recommend James Freeman to anyone in the market for a new home. Their expertise, dedication, and exceptional service set them apart as the best in the business. Thank you,James Freeman and Katie Shean, for helping me find my dream home and making the journey such a positive experience!

Aung · 5 June 2024

★★★★★ 5/5

Google

We had the pleasure of working with Marina during our mortgage application process, and we couldn't be more satisfied with the service we received. She was incredibly efficient, managing to get our mortgage offer processed and approved in just three working days, as promised. Throughout the entire process, Marina was professional, approachable, and always ready to answer our questions. She kept us well-informed at every step and made sure we understood all the details. Her dedication and excellent customer service made a typically stressful process much smoother and more manageable. We highly recommend Marina Nguyen to anyone looking for assistance with their mortgage. Her expertise and friendly demeanor are truly commendable. Thank you, Marina, for your outstanding support

Fatima · 22 May 2024

★★★★★ 5/5

Google

I wanted to express my gratitude for the outstanding service provided by Mehul Shivji. From the initial consultation to the final approval, he demonstrated exceptional professionalism, expertise, and dedication. Mehul took the time to thoroughly understand my financial situation and goals, offering clear and insightful advice tailored to my needs. Thanks to Mehul Shivji, securing my mortgage was a smooth and stress-free experience. I highly recommend his services to anyone in need of a knowledgeable and reliable mortgage advisor.

Kuldeep · 29 May 2024

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot. Unfortunately, the conversation felt extremely dismissive and uninterested. Rather than trying to help, answer my questions, or direct me to someone who could, I was left feeling as though my enquiry was an inconvenience. When someone is considering making such a significant financial commitment, particularly through an auction, I would expect professional, helpful and welcoming customer service. First-time auction buyers should be guided towards the appropriate person, not made to feel uncomfortable for asking questions. A very disappointing first impression.

Binita · 20 August 2026

★★★★★ 5/5

Google

Had a very positive experience with Barnard Marcus Feltham. They took on my complicated sale without hesitation when most other competitors in the area would not. From my first meeting with Evan and Brook, I knew I had the right team to get our sale over the line. They did so with ease, dealing with blockers effortlessly and always maintaining great communication throughout. Thank you to Evan and the sales team; i'll be forever grateful! 🙂

Oonagh · 29 May 2024

★★★★★ 5/5

Google

Right from the very first initial phone call, through to viewing a property that was listed for sale, Alex and I were thoroughly impressed by the exemplary levels of customer service provided by your senior sales negotiator James Freeman. Throughout the whole process, James never once made us feel rushed. Buying a home can be a very stressful process, but James really took the time to really listen to what we were looking for in terms of a suitable property and the circumstances that have led us to even consider buying a property in the first place. James never once made us feel that we were just another number or statistic to add to his client books, as he had provided a very personalized level of service throughout. James was also easily contactable whenever I had a query regarding a property, as responses were always received on the same day. When it came to viewing the property, James was punctual (it was just so nice to have an agent ready and waiting for us to arrive at a property, rather than the other way around). James was also very knowledgeable, and he really took the time to give us a detailed tour of every square foot of the property. To conclude, James is a real asset to the Bernard Marcus team and he should be commended for his exemplary levels of customer service that helped to alleviate some of the stress involved in the process of buying a home.

Jonathan · 13 February 2024

★★★★★ 5/5

Google

Currently in the process of purchasing and Marina has been amazing as a Mortgage advisor and couldn't recommend her enough. She really took her time to get all the details and was honest and transparent with the whole process, and got me a mortgage offer super quickly. She is also very responsive, even out of hours. Thanks so much for your help Marina, all your clients are very lucky.

Kay · 23 August 2024

★★★★★ 2/5

Trustpilot

My review

I thank Rodrigo Varela in Barnard Marcus Kennington for his professional attitude, his help and assistance. I find the process of find in a flat to rent in London terribly difficult; Rodrigo helped a lot. Thank you

Maria · 24 June 2026

★★★★★ 5/5

Google

Marina is amazing! Helped me so much with getting a mortgage and eliminated all barriers to doing so. Im so happy!!

Noel · 16 February 2026

★★★★★ 5/5

Google

Today was my first visit to Barnard Marcus, and I was welcomed with great enthusiasm by the staff. Their happiness and positive energy were truly uplifting, it took away my tiredness completely. They even offered me water, which was a kind and thoughtful gesture. Mr. Kyle was especially helpful; he kindly took my information and made me feel hopeful about finding a new home. I’m confident that with their support, I’ll be moving into a new place very soon!

Evangeleena · 18 June 2025

★★★★★ 1/5

Google

I don't feel any trust on Barnard Marcus Estate Agents according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with the offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent knew about AMG Ltd that they worked for those who couldn't pay mortgage repayments.} ■■■ Other story can be that they are thinking we can't pay mortgage repayments and we have no choice to sell the property for what Barnard Marcus has given the valuation.

MUHAMMAD · 7 November 2025

★★★★★ 5/5

Trustpilot

Barnard Marcus Battersea

I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.

Jann · 24 September 2025

★★★★★ 5/5

Google

We are currently in the process of completing both the sale and purchase of our properties with Barnard Marcus, Feltham, where all the staff that we have had dealings with, in particular James and Evan, have shown us nothing but professionalism throughout the process. We have been kept up to date on both the sale and purchase from the moment we stepped through their door and we would certainly have no hesitation in recommending them and would definitely use them again in the future. First Class service!

Joanne · 15 December 2023

★★★★★ 5/5

Google

I have recently brought our first home in the Uk with Bernard Marcus, Marina Nguyen was our Mortgage advisor and she help us through the mortgage process without a hitch, from start to the end everything went flawless, the whole process was done in just 2 months, I consider we were very much blessed to get Marina to help us out with the entire stress free process, for those thinking to buy a new home choosing Bernard Marcus, Marina as your advisor you will not regret. The fees are charged by them is reasonable, what else would we ask for. Once Thank you Marina.

Valeni · 15 November 2023

★★★★★ 1/5

Trustpilot

Misstated the law

Misstated the law, then tried to charge me for their mistake Barnard Marcus told me the Renters’ Rights Act 2025 imposed a blanket two month notice period on my tenancy, overriding the one month notice period already written into my contract, and that I therefore owed an extra month’s rent. This is simply wrong. The Act’s transitional provisions preserve a shorter notice period already agreed in an existing tenancy agreement; the two month figure is only the statutory minimum for tenancies created after the Act. This is confirmed by a parliamentary written answer (Matthew Pennycook MP) and by the NRLA’s own published guidance, both freely available to anyone who bothered to check before threatening a tenant with unwarranted charges. I raised this directly, in writing, with sources attached. Barnard Marcus did not correct themselves. They repeated the same incorrect position more than once, despite having been shown the actual legal basis for my notice period. At no point did they act as an advocate for me as their client’s tenant, or even as a neutral intermediary. I had to research the law myself, draft the correspondence myself, and hold my ground myself, while they added stress and manufactured a financial dispute that had no basis in law. If you are a tenant dealing with this agency, do not take what they tell you about your legal position at face value. Get it in writing, check it against the actual legislation, and be prepared to correct them yourself, because they will not do it for you. Their internal complaints team is just as useless. Estate agents to be beware of: Ella Hatton, Francesca Groome, Francesca Lewis, Zameer Rahman, Aaron Potter.

Miraya · 4 July 2026

★★★★★ 5/5

Google

Had a recent home valuation with Brook. He was extremely informative and helpful and helped us to understand the local market, how homes in the area have sold and where our home would be placed in that. This was really beneficial as it helped us to understand how he reached the valuation. Should we put the house on sale, we would definitely be working with Brook. We had had another valuation, and the professionalism and the knowledge shown by Brook did not compare in any way, as it was exemplary. Thank you so much.

Kiran · 13 October 2025

★★★★★ 5/5

Trustpilot

Great experience

I recently rented a property through Barnard Marcus Ealing branch and the experience was so smooth and efficient. The letting agent Fabian was so helpful and professional and made me feel at ease at all times. Would like to give a huge thanks to Fabian for assisting me in obtaining my new home.

Dawn · 21 January 2026