Barnard Marcus Lettings Hounslow reviews

★★★★★ 5/5

Trustpilot

Very good buying experience

The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!

Célia · 9 December 2022

★★★★★ 5/5

Google

Me and my wife, We have choosen to go through Barnard marcus with Marina, we are very happy that we have made it 100% right choice, Marina , She even book an appointment on her busy schedule, Met her on friday got approval on today. Thankyou so much for taking this matters very seriously. We are all need supporters like Marina. Me and my wife, We HIGHLY recommend to marina any buyers or others.

Ale · 5 June 2024

★★★★★ 5/5

Google

Sold with Evan and his team. The follow through and perseverance of this team during a stressful time was unparalleled. We went from first viewing to completion in an impressive six weeks. Evan, Katie and Jack Thankyou!

Emma · 16 October 2023

★★★★★ 1/5

Trustpilot

Evil company

Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.

Blyn · 14 November 2022

★★★★★ 1/5

Trustpilot

Really not happy with the service…

Really not happy with the service received from Trisha and her team in the Dorking branch. They made the experience of selling our home an unpleasant,stressful and ultimately unsuccessful. We were guilt tripped, bullied and told that we had wasted time and effort not agreeing to move with a weeks notice.The service promised at the first hard sell meeting never materialised and we were passed down to junior members of staff who didn’t have the experience needed to help us

Paula · 4 November 2022

★★★★★ 5/5

Google

Very happy and confident with the whole team, from valuation then through the whole process. A friendly, professional service that I’d recommend

Jo · 16 February 2026

★★★★★ 5/5

Trustpilot

Review of the Southfields branch

Review of the Southfields branch. 10/10 to Chris and his team. During a stressful transaction (stress caused entirely by the lawyers), Chris and his team always called me back, I felt confident that they were doing everything they could to get the purchase through by my deadline. It’s obvious that the Southfields office is a very cohesive team, who go over and above for both vendors and buyers. Having bought through them three times in two years, I know that I would not hesitate to buy or sell through them in the future.

Adam · 7 October 2022

★★★★★ 5/5

Google

Remortgage using Marina. Marina set up our original mortgage 2 years ago and we were delighted then; and nothing has diminished our view this time around - great product, superb advice, and (due to some health issues) turned it around in record quick time. Can't recommend highly enough - the fact that the mortgage adviser working in the estate agents we were buying from (2 years ago), backed down when we told them who we were using - he'd trained under Marina and confirmed we had the "best in the business" and was happy we were well represented! She never lets the wheels fall off. Thank you Marina. Speak to you in 5 years!!PositiveResponsiveness, Quality, Professionalism, Value

Jill · 25 August 2022

★★★★★ 5/5

Trustpilot

Feedback for Amirah Nawaz Barnard Marcus Hayes

I am writing this review as feedback for Amirah Nawaz mortgage consultant from Barnard Barcus Hayes. She is amazing and professional, offering me great advices, very patient, giving me support and explanation to make me comfortable with my decision. She checked on me weekly, helping me with my searches witch I appreciate a lot . I feel like knowing her for very long time. Very knowledgeable, she find the best deal for me. I couldn't find a better one. I recommended Amirah to everyone at my working place 😊. Thank you for your excellent service , deeply grateful 🙏. Catalina Nedelcu

Catalina · 17 August 2022

★★★★★ 5/5

Trustpilot

Top service

Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend

Kyra · 7 October 2024

★★★★★ 5/5

Google

I am selling my house through Barnard Marcus in Feltham and could not be more pleased with the service so far. Evan and karim are outstanding, very professional and nothing is too much trouble for them. Karim has been doing most of my viewings and is very good at his job. As a group I would not hesitate to recommend zbarnard Marcus to sell you property. They are such team together.

Valerie · 13 June 2023

★★★★★ 5/5

Trustpilot

Mitcham's Barnard Marcus - Excellent!!! 5 stars

I was with the agency in Mitcham and cannot speak highly enough. Vezir was my point of call and he went way beyond to make sure my sale was as smooth as possible and was not delayed in anyway. Vezir definitely supported me throughout this process and made me feel that I always had someone in my corner. It did not feel at all that it was about their fees but definitely more of a human touch when getting the sale completed successfully. Eli supported me too towards the end and both kept in contact with both the buyer's solicitor and my own. I would definitely, no questions asked, use them again.A brilliant team to work with and and who will make sure the sale gets done.

Julia · 15 July 2022

★★★★★ 1/5

Google

My husband and I started the process of buying our first home together. We found a property that would have been perfect for our family, arranged a viewing and shortly after made an offer. At this point, we were told no other offers had been made. After chasing for several days, we were eventually told the first offer we made wasn’t accepted so we increased it by a considerable amount. Following that offer, we were told they’d update one of us within 48 hours. It’s been a month and we are yet to receive an update from any one … Updated: a few weeks ago we decided to contact the estate agents for an update on the offer we made. We were advised by 3 members of staff on 3 different occasions that selling the property has been put on hold, as requested by the owners. We were promised that when it is up and running again we would receive a call. I have just driven past the property and there is a SOLD sign outside. Online it says the same. Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed. I would never recommend this estate agents for buying or selling a property, all of them are extremely unprofessional and dishonest.

OH · 27 November 2023

★★★★★ 1/5

Google

My husband and I started the process of buying our first home together. We found a property that would have been perfect for our family, arranged a viewing and shortly after made an offer. At this point, we were told no other offers had been made. After chasing for several days, we were eventually told the first offer we made wasn’t accepted so we increased it by a considerable amount. Following that offer, we were told they’d update one of us within 48 hours. It’s been a month and we are yet to receive an update from any one … Updated: a few weeks ago we decided to contact the estate agents for an update on the offer we made. We were advised by 3 members of staff on 3 different occasions that selling the property has been put on hold, as requested by the owners. We were promised that when it is up and running again we would receive a call. I have just driven past the property and there is a SOLD sign outside. Online it says the same. Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed. I would never recommend this estate agents for buying or selling a property, all of them are extremely unprofessional and dishonest.

ZEO · 15 November 2023

★★★★★ 5/5

Google

After trying to sell my property in Feltham area through a number of agents and having no joy, I was very happy with the swift and professional service that Barnard Marcus provided. After going on the market I had a great first open day attended by the the very knowledgable Nick, where we received multiple offers that were all handled and dealt with by the manager Evan very well. After accepting an offer we were also very impressed with the swift and secure sale process. Having every thing covered by Barnard Marcus meant we were able to focus solely on finding our next home which we have since done and are moving along nice with everything. Thank you Barnard Marcus!

Freddie · 15 November 2023

★★★★★ 4/5

Google

In my experience as a first time buyer, the whole process was tedious and complex. I was misinformed by the sales team about the property I was buying which made it complicated. But other than that, Barnard Marcus team is knowlegeable and professional. Kecia is very patient and I admire her professionalism. I recommend their services. A 5-star review is for Marina who is an excellent, efficient, no-fuss mortgage advisor. She help me throughout the process and explained everything carefully. She went above and beyond my expectations. I highly recommend Marina's outstanding services.

Jönnä · 13 June 2022

★★★★★ 1/5

Trustpilot

If there is someone you truly hate from…

If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.

Abhishek · 9 June 2022

★★★★★ 1/5

Trustpilot

Awful experience, bunch of incompetents!

Our experience with the Muswell Hill branch of Barnard Marcus has been nothing short of frustrating. We were entirely let down by their unprofessionalism and incompetence, which contributed to the months-long delay of our purchase of a flat in Muswell Hill. Our offer had been accepted in December 2021, but months of chasing led to little progress. Eventually, with no realistic date in sight to exchange contracts, and an absence of even a minimum level of f-giving by the agency, we decided to pull out of the sale.Special mention goes to Raphael our agent, who reminded us time and again how hard he was working for us, even burning his long weekends for our great cause. So much so that he would neglect to give us any updates or ignore our emails for days, breaking the deep silence of his labour only when we chased him for the tenth time.We would also like to applaud Akill, the broker affiliated with Barnard Marcus, who “forgot” (he says) to submit our mortgage after the AIP, causing it to expire. This even though we had given him all the requested paperwork months ahead, and resubmitted them each time he asked us for them again. Eventually, he emailed saying matter-of-factly that the mortgage had lapsed, and sneakily wanted us to sign a different agreement with a higher interest rate, without first explaining the new deal. This included trying to mislead us that certain optional fees were mandatory. All this is incompetence at best, and deliberate fraud at worst.Finally when we informed them through our solicitor that we were withdrawing our bid, we did not receive even the basic courtesy of a reply. No love lost for us, by this time we really didn’t expect anything from them, but our sympathies go to the seller who we understood had signed the contract as early as Dec/Jan.It might well be that our experience with the entire team at Barnard Marcus Muswell Hill was rare, but we were deeply frustrated and disappointed by their inability to manage expectations and to take any ownership of the issues that arose due to their lack of professionalism. I would advise anyone to be very wary if Raphael or Akill were involved in your sale.

Pierpaolo · 8 June 2022

★★★★★ 5/5

Trustpilot

Pretty and perfect position

Karen and myself would like to say a big thank you to Billie, Sophie and all the rental team at Barnard Marcus, Surbiton. We’ve received kindness and great professionalism in securing a very nice split level flat in a central location. Very happy with the whole team and a kind landlady. Best wishes Karen & Paul

Paul · 20 April 2024

★★★★★ 5/5

Google

We have very good service from Barnard Marcus. They are very helpful, friendly. I Gave them 5 stars

Kamlesh · 16 February 2026

★★★★★ 5/5

Google

The flat deal for one of my friend to rent was really amazing experience with Barnard Marcus and Rebekah has help us to grab the deal and book a flat for us in lighting fast speed with all the paper work done in just 1 day and we got the flat next day after doing viewing!! So it was damn amazing experience, and thanks Rebekah and Barnard Marcus team.

Bhushan · 13 June 2023

★★★★★ 4/5

Trustpilot

A big thank you to the staff at Barnard…

A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done

Linda · 30 April 2022

★★★★★ 1/5

Trustpilot

AVOID OR PAY THE PRICE

A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned

Julian · 29 October 2025

★★★★★ 5/5

Trustpilot

A big thank you to James and his team Barnard Marcus Epsom

James came to our house for a free valuation. He was friendly, professional, answered all our questions and really on the ball. We knew straightaway that our house was in good hands. We were offered in excess of the asking price which was excellent. James and his team work hard for it. Unfortunately, due to an unforeseen circumstance, we could not go forward with the sale. Again, speaking with James was so easy and truly showed his professionalism even though the sale did not take place. Would highly recommend James and his team at Epsom branch.Jason

Gepard · 25 April 2022