Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMuch gratitude to the team at Barnard Marcus Feltham. Specifically Danielle, who impressively delivered swift completion in a time sensitive situation with her professional and assertive quick response manner.
I would certainly recommend Barnard Marcus but also request for Danielle to recieve recognition for her work ethic as she is a huge asset to the business. Not only did she manage to overcome each obstacle with ease, she certainly went above and beyond to assure I was happy, addressing and executing any concerns rapidly, which most definitely made this a stress free, fast paced process. Outstanding considering the current climate. We could all do with some of Danielle's professionalism and positivity!PositiveResponsiveness, Quality, Professionalism
Leanne · 24 October 2021
Agent replied · 23 October 2024
Hi Leanne, thank you for taking the time to leave our team with a review, it means a lot to us!
★★★★★ 5/5
GoogleThank you for the brilliant service.
Gabriela · 8 November 2025
Agent replied · 22 November 2025
Thank you for being a valued customer and for your kind words! We are committed to providing top-notch service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur experience with Marina Nguyen, the estate agent, was exceptional. We received a mortgage offer in 2 weeks, compared to another estate agent where it took 3 months. The overall customer service provided, reflected her professionalism and dedication she has for her clients. I would definitely recommend this estate agent to others.
Habtamu · 27 January 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBig thank you to Feltham branch team. I highly recommend mortgage services from Ragbir Gosal who help us sort out everything and made the process enjoyable . Really good communication and answer all questions from Jonnie Millet and Evan Dyer for all round excellent services.
We are so grateful for your service.
Ma · 24 October 2022
★★★★★ 5/5
GoogleI want to recommend this team to future clients. Thank you very much for your help in purchasing a home. I especially want to note the good help from the employee James Freeman. Thank you so much guys.
Nazar · 2 October 2024
Agent replied · 23 October 2024
Thanks for the excellent 5* review and recommendation Nazar! Thanks for your thoughtful comments about James and our Feltham team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt's the second time we have returned to Marina Nguyen for our mortgage services and she has proved to be exceptionally successful in helping us. We have recommended her to friends and family, both of whom have used her mortgage services and been really pleased. Thankyou Marina.
Hasina · 27 March 2024
Agent replied · 23 October 2024
Thank you Hasina Lourenco for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe took our mortgage from Marina the in house Mortgage Advisor and we are very happy with the service provided. She went out of the way to help with our complicated situation. Thank you Marina for your hard work we couldn't have done it without you. Excellent service and very much recommend.
Gurung FamilyPositiveResponsiveness, Quality, Professionalism, Value
Dibya · 24 October 2021
★★★★★ 5/5
GoogleReceived excellent service throughout the process of trying to find a new home. Sophie in particular was very thorough and helped push through our application, whilst being very informative and keeping us in the loop - which I have found can be hard to come by in Estate agents.
I would recommend anyone looking to find a new home to rent to use the services offered by Barnard Marcus as they have been nothing less than exceptional.
Isnaan · 24 October 2020
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
★★★★★ 2/5
Googlereviews can be fake, but dealt first hand with them - disappointing. dealt with aysha ahmad the mortgage advisor, most unprofessional person - and very slack and speaks aggresive and rude. read her online reviews beforehand on linkedin - noted all are very biased. dealt with her myself and she was not good - when contacted my mortgage company, she literally called customer service number from the documents; and when dealing with myself - she was rude, slow, slack, and difficlult to get hold of. and when called me and said she had left lots of voicemails- these we re clearly to the rwong number. when i did meet her - i realised how disorganised she was; and worse - she had wasted 30 mins ofm y time asking me questions we had already spoken about a day before . very unprofessional - and gives mortgage advisors a bad name.
Mo · 25 October 2019
Agent replied · 23 October 2024
Hi, thank you for taking the time to leave a review of your experience with us.
We're very sorry to hear that there were issues throughout and that the communication from the branch was poor.
We take all of the feedback that we receive very seriously and will pass on your views to the branch for them to be aware of and assess in the future.
Thank you again for your feedback. Best Regards.
★★★★★ 1/5
GoogleNot impressed with the sale which I was very keen on and did everything I could to complete ASAP.
The seller’s expectations were badly managed right from the start as the negotiator did not explain fully the conditions of offer. The sale fell through as the seller after all did not wish to serve notice to the freeholder for the lease to be extended (which I was going to pay for). I offered on the property back in August 2018 for me to spend money on the searches, solicitors, survey, etc for the seller to turn around FIVE months later to say he was not going to serve the notice as he never agreed to this (despite this condition being in the sales memorandum). Should the negotiator/branch have explained the process fully this could have been avoided. The seller’s solicitor was also insisting that it’d be perfectly normal for me to buy the property without knowing how much lease extension would cost me.
Also, they told me they would need to qualify me before I offered on the property mortgage wise. Requested me to send documents (payslips and bank statements) as standard and then never called me to discuss until I chased. Went to see their mortgage advisor who unfortunately was not able to offer any reasonable product.
The result - wasted money for me, and double lost business for them: sale that fell through twice having had the property on the market for a year and lost property that they could have let for me.
Very disappointing experience indeed!
Eve · 25 October 2019
Agent replied · 23 October 2024
Hello, thank you for taking the time to leave a review of your experience with us.
We're very sorry to hear that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future.
Thank you again for your feedback. Best Regards
★★★★★ 5/5
GoogleI have been dealing with letting manager Sophie let my 2 bed flat.
She has been professional and attentive to my needs.
I am happy with the tenant she find it.
I would highly recommend Sophie!
A · 24 October 2023
★★★★★ 5/5
GoogleWe were really happy with the support from Kyle and Barnard Marcus. From start to finish, they were professional, responsive and knowledgeable. Kyle's communication was prompt and he was genuinely committed to support us in moving in. A pleasure to work with.
Aisleen · 2 August 2025
★★★★★ 5/5
GoogleThe experience from Barnard Marcus was incredible! They are very professional and they was very helpful finding me a home. Special thanks to Aaron Thornton & Evan Dyer who was the best agents I dealt with in Feltham- I couldn’t thank and owe them anymore! Highly recommend!
Lorna · 24 October 2022
★★★★★ 5/5
GoogleMarina has just completed our remortgage for us. The process was ever so simple. Marina's advice and guidance is clear and straight-forward and this was greatly appreciated. This is now the third time we've used Marina to arrange a mortgage for us and each time she's been nothing but perfect. Thank you Marina.
D · 11 November 2021
★★★★★ 5/5
GoogleHad a brilliant experience using Marina for my mortgage! She went above and beyond getting the mortgage offer out super fast and offered great advice throughout the process. Highly recommend!
Brook · 27 October 2024
Agent replied · 10 November 2024
Hello Brook,
Thank you so much for your 5* review! We're thrilled to hear that Marina provided you with exceptional service and valuable advice throughout your mortgage process.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI am glad, I met Marina during the house hunt. A recommendation led me to her and she has been fantastic and very helpful all along. As hard as the process was for understanding the way mortgage works, Marina made it very easy to understand in each and every step in buying house.
Suraj · 24 October 2021
★★★★★ 5/5
GoogleAs with any sale not without its problems but staff at Barnard Marcus always helpful and always delivered. House was marketed and offers received first day of viewings with fair price being achieved, so a good result for all. Would recommend Evan and his team.
Karen · 24 October 2022
★★★★★ 5/5
GoogleI've been wanting to buy a property for almost a year but wasn't sure if I could or how much I could afford a mortgage .My wife always insisted me on going to the mortgage advisor (Barnard Marcus Feltham) as recommended by her friends. I was unsure at first & tried a few couple of mortgage advisors. But With mere satisfaction I Then booked an appointment with Barnard Marcus where I met MARINA NGUYEN. Then After the meeting I could really believe my dreams taking action. She was so assuring and straight forward. Until I got the keys she was always firm & so helpful in every possible way. THANKS🙏🙏 a lot to MARINA and Barnard Marcus Feltham(Evan, James & Karim). I manged to own a property in just 3 months. Best estate agent in the area.
Alan · 24 October 2023
★★★★★ 5/5
GoogleBrook Herridge did a great job of research and was punctual and friendly. I didn’t use the firm in the end, but would definitely consider next time.
Jane · 9 November 2024
Agent replied · 9 December 2024
Thank you for your 5* review Jane! We're delighted to hear that Brook Herridge made such a positive impression with his research and punctuality. We look forward to the opportunity to assist you in the future. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMarina has been a fantastic person throughout the process for our mortgage. The service was superb and professional. Guided us in each and every step promptly. Hence, we had a successful and a happy ending. Thank you so much Marina and the team. 👍
Mr & Ms Basnet 🙏🏻 …
Hemkala · 24 October 2021
★★★★★ 5/5
GoogleBrilliant service from the sale team. Offer received quicker than expected
with higher offer. Thank you so much. All the teams in Feltham Barnard Marcus are very professional, effective and helpful! Ben, Jed and his team were very reliable and contacted me with updates frequently and always had a very good professional approach.
Thank you very much!
Mohammad · 25 October 2019
★★★★★ 4/5
GoogleMy husband and I were looking for our first home and needed help with finding a mortgage. Ragbir was wonderful guiding us confidently through all steps and managed to arrange a mortgage working for us in the shortest of time. We really appreciated his valuable advice and kind manner.
Doris · 24 October 2021
★★★★★ 5/5
GoogleMy experience was very good. Thanks to Sophie at Barnard Marcus everything was smooth, from the first call to the end when I received the keys. Also the other agents are very nice every time I called the office they were able to solve my problem or answer any questions. Good team 👍 …
Andrei · 25 October 2019
★★★★★ 5/5
GoogleReally glad to work with Barnard Marcus. Thanks to Marina , I've got the keys in less than 5 weeks for my new house.
Great person, determined and very ambitious to do the things timely and in a correct manner .
I have to say thank you from all my heart.
I recommend ♡
Daniela · 25 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
