Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
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5/5
GoogleHad an excellent experience with James Freeman. Very easily contactable and kept me informed throughout the process. A real asset to the company!
Jake Β· 23 September 2024
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us your 5* review Jake! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat professional experience from start to finish. Excellent communication at every phase of our sale.
Luke Β· 8 January 2025
Agent replied Β· 12 January 2025
Thank you for your wonderful 5* review Luke! I'm thrilled to hear that you had a great professional experience with excellent communication throughout your sale. Best regards, Lucy, Customer Relations Team
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5/5
GoogleThank you so much Barnard Marcus Estate agents for the great assistance to find me a house to let. Specially Kyle Hunsdon for the support and guidances given me from the 1st day. I highly recommended your institution.
Taniya Β· 24 October 2023
Agent replied Β· 23 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent customer service by Marina, I highly recommend her mortgage services. Her attention to detail and swift reponses were highly appreciated. Massive thank you to Marina for all her hard work and thanks to manager Evan as well for his help.
Mohan Β· 24 October 2021
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5/5
GoogleSophie Kiely is very helpful, with a quick and easy letting process from start to finish. Many thanks to Zain Hassan for helping us, and I would highly recommend Barnard Marculas Estate Agents.
Mayank Β· 24 October 2022
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5/5
GoogleFantastic service from Even with the process of selling our home. I canβt speak highly enough and recommend.
Liam Β· 17 October 2024
Agent replied Β· 23 October 2024
Thank you Liam for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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3/5
GoogleThe beginning HQ was keep calling and seems like they are not organised and not communicating well. But they are brilliant and excellent service and great manners. I have contact with letting department. specially one of staff called shopie she is great π Excellent communication and customer service too!
No doubt about Barnard Marcus. Great team!
I need to amend review after the second month contract which them. The lettings manager and service is good. But the account and payment and invoice system is way too slow. I did wait more than a month. I did not know to get an invoice and certificate is this much too hard. Getting disappointedβ¦
J Β· 24 October 2022
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5/5
GoogleHaving had a stressful and poor experience from another mortgage broker, my fatherβs recommendation led me to Marina Nguyen. From the very first conversation with Marina, she went above and beyond to ensure that all of my needs were met and that everything was handled thoroughly and efficiently without any issues. She managed to find me the best rates. I would like to acknowledge the excellent service that I received during the entire remortgage process. Marinaβs professionalism and knowledge of the industry was impressive and truly appreciated. Thank you very much for all your help, couldnβt have done it without you. I would 100% recommend her to anyone looking for a mortgage/remortgage.
N Β· 24 October 2022
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5/5
GoogleFirst time I have used the services from Barnard Marcus and they were excellent. Great friendly service from the guys here. Very helpful especially Zain and Sophie. Can't thank them enough for their help and assistance.PositiveResponsiveness, Quality, Professionalism
Ranganathan Β· 13 January 2022
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5/5
GoogleI had a great experience with Bernard Marcus estate agent. Their service was excellent, especially when it came to providing information about mortgages. Highly recommended!
Karim Β· 26 May 2024
Agent replied Β· 23 October 2024
Karim Oubrahem thank you for leaving us your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJames showed us a particular property 3 times and was extremely professional, willing to help and friendly. Highly recommend!
Robin Β· 24 August 2024
Agent replied Β· 23 October 2024
Thank Robin for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFriendly staff, great customer service. Ben Simmons was very helpful! Would highly recommend.
Mark Β· 14 January 2020
Agent replied Β· 12 January 2025
Hello Mark, thank you for leaving our team with a 5-star review. We're extremely happy to see you would recommend our team and if there is anything else you need from our team in the future, we will be more than happy to help!
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5/5
GoogleAmazing work from the mortgage advisor Marina Nguyen on getting us our mortgage offer so quickly & effortlessly at the best possible rate. 10/10 communication & service. Cannot recommend highly enough!
Jed Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service and friendly staff, dealt with Sam Humby and he found tenants for my property within a week - process through to the handover of keys was very smooth, Sam and Sophie kept me informed and were very helpful throughout.
Harsh Β· 25 October 2019
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5/5
GoogleHi, people working at Bernard Marcus at Feltham branch during the process of selling my property were very professional all the way through.From valuation to completion.Although the asking price was not achieved on this occasion I still have a feeling that fair price was agreed.No issues with getting hold of person responsible for sale.Efficient use of technology - app specially designed to track the progress,so no waste of time for unnecessary calls - everybody who supposed to be in the know of particular issues was informed in timely manner.Service worth recommending.PositiveResponsiveness, Quality, Professionalism, Value
Dariusz Β· 24 October 2021
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5/5
GoogleMarina provided us with top quality service when carrying out a remortgage. We used Marina originally for our initial mortgage and will continue to use her for any future mortgage needs! She is the most professional, hardworking mortgage advisor and makes the entire process completely stress free. The efficiency was amazing and would request paperwork and details from us and work tirelessly in the background to get the best rate possible! Would recommend anyone to use Marina if they want the best service, best rates and a personable experience - she cannot do enough for you!PositiveProfessionalism
C Β· 24 October 2021
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5/5
GoogleWe had amazing service throughout the buying process, great help and assistance from Jed Moxon, who was determined to help us get the right property.
We then sought the services of Marina Nyugen, who was genuinely so helpful and informative, she gave us all the details, kept us informed throughout the process. She managed the find the best mortgage rates and advice us as first time buyers. We will definitely be contacting her in the future when we come to remortgage.
Absolutely Brilliant throughout!PositiveResponsiveness, Professionalism
Candy Β· 24 October 2021
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5/5
GoogleBeing a first-time buyer with no experience at all made us feel a little worried at the beginning but when we were introduced to Marina Nguyen through Aaron of Barnard Marcus, since then the whole experience was made easy and stress-free.
Marina Nguyen, (Mortgage Advisor) is someone I could confidently say to be one of the best in her work field. We're very glad that we made the right choice on choosing her handle our mortgage application from start to securing a mortgage offer from the bank.
We would definitely be happy to recommend her services to everyone and we will not have second thoughts of doing business with her again in the future since we now have a lifetime membership with Barnard Marcus!PositiveResponsiveness, Professionalism, Value
Neil Β· 24 October 2021
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5/5
GoogleWe recently brought our 1st property with Barnard Marcus and we have to say that we are so very happy with the services provided. We were dealing with Marina Nguyen who gave us plenty of information, been very friendly, polite, professional and always helpful with any questions and requests we had. She kept us informed regularly and generally communicated with us about anything we need. SHE IS AMAZING. I highly recommend her !!
We would like to say thank you for everything they have done and we would definitely recommend Barnard Marcus.PositiveResponsiveness, Quality, Professionalism, Value
Binita Β· 24 October 2021
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5/5
GoogleMarina and the Barnard team is very reliable and professional. Gives quick response. Iβm really impressed with their service. Marina was very helpful. She explained everything in details. Iβm really pleased to chose Barnard Marcus.PositiveProfessionalism
Sanam Β· 24 October 2020
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4/5
GoogleGood service. Thank you Evan and Marina (who helped us secure the required mortgage).
Looking forward for getting more services from
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Rambhakta Β· 24 October 2022
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5/5
GoogleGreat service from Barnard Marcus Feltham
Very professional and friendly staff ,especially Ragbir who helped us with the mortgage offer
Thanks
Elena Β· 24 October 2022
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4/5
GoogleShivendra Ji - Thank you very much for your support during the mortgage application process. You really have in-depth knowledge of finance. To be honest , initially we thought you were taking a lot of time (we weren't prepared for that much time just before the lockdown) but in hindsight, now we feel that you did the right thing with the application process. You answered all our silly questions ( i am really a painfully curious/inquisitive person and ask a lot of questions no matter what) patiently regarding the mortgage. A big thank you to you for all your support and help for making this happen. You have also been an oasis of humorous relief when I have found myself in a stressful situation.
Kecia - Seriously Kecia, the feeling of gratitude for you in me is unfathomable. During this whole process I must have emailed you and called you more than 50 times ( maybe more i have not counted), but you have always replied patiently and positively. To be honest with you if it were not you then this deal wouldn't have been made possible. You have been chasing on our behalf all the time and we have pestered you a lot. I really feel you have walked an extra mile and done more than expected from you to make this happen. A big thank you to you.PositiveResponsiveness
Ashutosh Β· 24 October 2020
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5/5
GoogleI have been with Marina since the beginning of my house hunt. She was recommeded to me by my uncle and she handled my case brilliantly. She was very helpful on every step of the buying process. She is quick to reply to your enquiry and takes personal responsibility to guide and support us. She is super friendly and reliable. I re-approached her again for the re-mortagage and this was handled swiflty and brilliantly. I will use her service in the future too and highly recommend her.
Dikshya and Sakshyam GurungPositiveResponsiveness, Quality, Professionalism, Value
Gdiksh Β· 24 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.