Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs a seller i was very disappointed. I expected much better communication, often i had to chase up with 2 or 3 email before getting a response, It appears that they rely more on electronic communication and web hits then actually trying to find you buyers, it appears that they are waiting for buyers to come to them. Properties will not sell that way. Initially was told that an open house would be done, one was not done. Overall i was left disappointed with their representation and had to market my property with other agents.
Carlos · 25 October 2019
Agent replied · 23 October 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
★★★★★ 5/5
GoogleWe are in the process of purchasing our next home and re-mortgaging the current one. We used Marina as our mortgage advisor 8 years back and she has helped with our mortgage renewals. This time though I approached Marina when we got in to a fix with another mortgage advisor, suggested by someone else. When others were unable to resolve the challenge, Marina's out of the box thinking was able to provide a positive outcome. She really considered all the possible solution and provided us with a solution that best suited our situation. Her deep knowledge of the market secured me a deal that was far exceeding my expectations. She has always been very clear in her communication about what is achievable. We would not hesitate to work with her again in the future.
I cannot recommend her enough! you will be in safe hands.
Gulzeb · 16 October 2024
Agent replied · 23 October 2024
Thank you Gulzeb for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had very great experience for buying new house with help of this great team,thank you so much Evan,was very helpful throughout this process
Thank you marina mam really happy with mortgage services ,highly recommended team
Dipali · 25 June 2024
Agent replied · 23 October 2024
Many thanks for the fantastic recommendation and 5* review Dipali. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI just finalized my new home with Baranard Marcus Estate Agents Feltham and wanted to say a big, fat, giant THANK YOU to Rebekah McMilan!!! Rebekah dealt with us and we received fantastic service from them. A very smooth and quick process from start to finish. Rebekah always replied quickly wherever we enquired about something. We would definitely recommend them to anyone who is looking to buy a property. Once again thank you so much Barnard Marcus team and specially Rebekah.
Lakesh · 24 October 2023
★★★★★ 5/5
GoogleSo impressed by how smooth and quickly things were done. As a first time buyer, I had little knowledge on the process of buying a new home. Thanks to Karim, things were explained thoroughly and he went above and beyond to make the process as smooth as possible. His professionalism and genuinity made me feel really comfortable and I could not have asked for a better person to help assist me in securing my dream home. Carolyn, the mortgage broker is extremely helpful, kind, friendly and knowledgeable and I would recommend her over anyone else 100%. To all future buyers or sellers, you can trust in Bernard Marcus, and good luck!! @
Ali · 24 October 2023
★★★★★ 5/5
GoogleFrom the very first phone call, James stood out as exceptional in his role. He was easy to talk to, listened carefully, and showed genuine interest and enthusiasm for our property search. …
Muhammad · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words, we are so happy to hear about your great experience with James! He truly takes pride in providing exceptional service and we'll be sure to pass along your praises. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Marina as my broker, and I cannot recommend her highly enough. Her professionalism, expertise, and dedication are truly outstanding. From our first meeting, Marina took the time to understand my needs and preferences, providing insightful advice and guidance throughout the entire process. Marina’s attention to detail and commitment to finding the best solutions for me were evident in every interaction. She was always available to answer my questions, no matter how small, and her responsiveness and clear communication made the entire experience smooth and stress-free. What truly sets Marina apart is her genuine care for her clients. She went above and beyond to ensure that I felt confident and comfortable with every decision, providing invaluable support and reassurance along the way. Her deep knowledge of the market and her keen negotiation skills secured me a fantastic deal, far exceeding my expectations. I am incredibly grateful for Marina’s exceptional service and would not hesitate to work with her again in the future. If you are looking for a broker who is not only highly skilled but also compassionate and dedicated, look no further than Marina. She is simply the best!
Sam · 24 August 2024
Agent replied · 23 October 2024
Thank you so much for your glowing 5* review Sam! We're thrilled to hear that she provided you with such exceptional service and made your experience smooth and stress-free. We look forward to assisting you again in the future. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMarina Nguyen from the Feltham branch worked tirelessly to find me the best mortgage offer she could.Marina has been my trusted mortgage advisor since 2018.
Daf · 2 December 2024
Agent replied · 9 December 2024
Thank you for taking the time to leave us this amazing 5* review Daf. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe wanted a valuation and Brook was very thorough indeed, he talked us through all the steps towards selling our house. He was very very informative, professional and patient with all our questions throughout... highly recommend
Diamond · 26 May 2024
Agent replied · 23 October 2024
Many thanks Diamond Dave for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent customer service. As a first time buyer, I had very little knowledge of process of buying a new home. Thanks to Marina, things were explained thoroughly and she went above and beyond to make the process as smooth as possible. Her professionalism made me feel really comfortable and I could not have asked for a better person to help assist me in securing my dream home and i have recommended Barnard Marcus to my friends as well
Tanveer · 24 October 2023
★★★★★ 5/5
GoogleHad a great experience purchasing my first property here. James was always friendly and super helpful whilst looking around the properties. Marina was also great, friendly and super efficient organising the mortgage.
Marcel · 25 June 2024
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Marcel! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJames was very professional and took us through some wonderful properties, with best negotiation deals. Definitely recommend them if you are house hunting around Feltham!
Jai · 16 October 2024
Agent replied · 23 October 2024
Thank you so much for your 5* review Jai! We're thrilled to hear that James provided you with professional service and great property options. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleHad a very poor experience with this letting agent 👿.Communication has been slow and unhelpful, and I often had to chase them multiple times just to get basic updates. Felt ignored and undervalued throughout the process. I would not recommend this agency based on my experience. …
Tresa · 1 September 2025
Agent replied · 8 September 2025
We apologise for your negative experience. Our team strives to provide efficient and helpful communication. We value your feedback and thank you for bringing this to our attention. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBM managed our sale very well. We were difficult clients as we had recently divorced and neither of us were talking to each other. They managed to keep the communication flowing and supported us through the sale without any bother.
Zane · 1 November 2025
Agent replied · 22 November 2025
Thank you for your kind words! We are so glad that we were able to make your sale a smooth process despite the difficult circumstances. It was a pleasure working with you and we are happy to have helped you through this sensitive time. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great meeting with mortgage advisor, Harley; He was well-informed and approachable, answering questions without issue and explained the whole process with ease. …
Leanne · 17 February 2026
Agent replied · 17 April 2026
Wow! Thank you for the kind words, we are thrilled to hear that Harley provided you with such a positive and informative experience. We will be sure to pass along your recommendation to him. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks from Bernard Mracus for a such a great service.
I was looking as a first time buyer and fortunately found a house from Bernard Mracus website. Tihon A helped me a lot with all the questions and the offer process. He was answering all the questions with patients.
I really appreciate their team for such a great services and recommend them. I will definitely come again as a client.
Jalil · 9 October 2024
Agent replied · 23 October 2024
Thank you Jalil for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am selling my house through Barnard Marcus in Feltham and could not be more pleased with the service so far. Evan and karim are outstanding, very professional and nothing is too much trouble for them. Karim has been doing most of my viewings and is very good at his job. As a group I would not hesitate to recommend zbarnard Marcus to sell you property. They are such team together.
Valerie · 24 October 2023
★★★★★ 5/5
GoogleMe and my wife, We have choosen to go through Barnard marcus with Marina, we are very happy that we have made it 100% right choice, Marina , She even book an appointment on her busy schedule, Met her on friday got approval on today. Thankyou so much for taking this matters very seriously. We are all need supporters like Marina. Me and my wife, We HIGHLY recommend to marina any buyers or others.
Ale · 25 June 2024
Agent replied · 23 October 2024
Hi ale manoj,
Hello! We are thrilled to hear about your positive experience with Marina at Barnard Marcus. Thank you for recommending her so highly. If you ever need further assistance, feel free to reach out to us.
Best regards,
Barnard Marcus Estate Agents Feltham
★★★★★ 5/5
GoogleSold with Evan and his team. The follow through and perseverance of this team during a stressful time was unparalleled. We went from first viewing to completion in an impressive six weeks. Evan, Katie and Jack Thankyou!
Emma · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleThe flat deal for one of my friend to rent was really amazing experience with Barnard Marcus and Rebekah has help us to grab the deal and book a flat for us in lighting fast speed with all the paper work done in just 1 day and we got the flat next day after doing viewing!! So it was damn amazing experience, and thanks Rebekah and Barnard Marcus team.
Bhushan · 24 October 2023
★★★★★ 5/5
GoogleVery happy and confident with the whole team, from valuation then through the whole process. A friendly, professional service that I’d recommend
Jo · 17 February 2026
Agent replied · 17 April 2026
We are thrilled to hear that you had a positive experience with our team! Providing exceptional, friendly, and professional service is our top priority, and we are delighted to have earned your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleIn my experience as a first time buyer, the whole process was tedious and complex. I was misinformed by the sales team about the property I was buying which made it complicated. But other than that, Barnard Marcus team is knowlegeable and professional. Kecia is very patient and I admire her professionalism. I recommend their services.
A 5-star review is for Marina who is an excellent, efficient, no-fuss mortgage advisor. She help me throughout the process and explained everything carefully. She went above and beyond my expectations. I highly recommend Marina's outstanding services.
Jönnä · 24 October 2022
★★★★★ 5/5
Googlei have been dealing with Tihon Demovskiy from from Barnard Marcus Feltham Office. The experience dealing with him has been amazing, he understands the customers and their needs very well . He is very patient and keeps trying to do his best for the customer he is also very open and to the point does not beat around the bush and gives the right guidance and suggestions. All in all its been a great experience dealing with Tihon.
Mahadevan · 24 June 2025
★★★★★ 5/5
GoogleI recently made an enquiry for a shared ownership property. Although I didn’t qualify for it, a member of staff at Barnard Marcus by the name of Karim went above and beyond by sending me properties local to myself. He allowed me to get better understanding of getting on the property ladder. If it’s top notch service your after I couldn’t recommend Barnard Marcus and Karim enough!
Isabella · 24 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.