Pattinson Estate Agents Houghton Le Spring reviews

★★★★★ 4/5

Trustpilot

Amazing Customer Service

We were met at the property on Great Park by a property consultant - Katie, and were so pleased to see her from the moment she got out of her car. She was smiling and she knew a lot about the property that we were looking at, and i am saying this because we have viewed quite a lot of properties with other agents as well and if we were to ask anything outside the box (what wasnt completely visible) they would not know a thing and would then direct us to the office. However Katie knew what she was talking about and even managed to calm down my little 2 year old that was crying. Cheers Katie, you are a star, We are also quite pleased with the quick turnaround time that we have been receiving with regards to email and text. Thank you for caring about your tenants.

Siann · 5 February 2020

★★★★★ 5/5

Trustpilot

Number 1 agent and advisor!!

Carly List put our house up for sale on the Wednesday, booked 4 viewings by Friday and had the house under offer by Monday afternoon. She is a great asset, with an incredible eye for detail, thoroughly invested and really puts the graft in at Pattinsons Washington. I cannot praise her and the team enough. Number 1!!

Matt · 25 July 2023

★★★★★ 5/5

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Well done Pattinsons

You are always apprehensive when you put the sale of a house in the hands of an estate agent. Pattinson's of Durham had sold a house opposite and the timely arrival of a 20% off fixed price leaflet followed by a visit from Gareth had us giving them our business..Helen, who has since moved to manage the Jarrow branch and the two David's did their stuff selling the property, getting our asking price and keeping us informed throughout. For us they delivered and we are happy to recommend them.

Albert · 25 January 2020

★★★★★ 5/5

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Ruth Robinson at pattinsons kept me…

Ruth Robinson at pattinsons kept me constantly updated with the purchase of my flat, nothing was a bother too her even when I requested additional viewings Thanks Ruth for all your help

Stephen · 24 January 2020

★★★★★ 5/5

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Ruth at pattinsons estate agents North…

Ruth at pattinsons estate agents North Shields is absolutely fantastic I couldn’t recommend her enough she has stood by me all the way through buy my first house absolute heart of gold

Stephen · 21 January 2020

★★★★★ 5/5

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Really good service from all 3 of them

Really good service from all 3 of the staff todayReally work hard to do as much as they couldAll 3 of them get involved in one way and anotherNothing was too much for any of themAs soon as I walked in they made me feel at easeLoved the cup of coffeeI had lots of questions which were all answeredWe had a good laugh never been in a estate's where I had laughed so muchPlus one of the staff gave me advice on something else too which I'm very interested in doingTop quality estate agentDefo use them again10 out of 10 for everything todaySue was so helpful10 out 10 again for sue

Geoff · 13 January 2020

★★★★★ 5/5

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Great service - Jarrow branch

Great service from the Jarrow branch. Viewed a house and fully moved in all within 2 weeks. The staff were really efficient in organising all the appropriate paperwork and ensuring it was completed ASAP from all parties. I found all of the staff very pleasant and helpful, being in regular contact with them throughout the process ment we had a smooth transition into our lovely new home- just weeks before Christmas! Would definitely recommend, thanks so much

Julia · 9 December 2020

★★★★★ 5/5

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Pattinsons at Jarrow were great

Pattinsons at Jarrow were great. all my house purchase was dealt by Susan from the branch and she kept me up to date and was always available via an email/phone.

Pav · 19 August 2020

★★★★★ 5/5

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Pattinsons Estate Agents in Durham City…

Pattinsons Estate Agents in Durham City were fantastic. They never gave up or stopped trying and nothing was too much trouble - especially the two Davids! Thank you.

Andrea · 10 February 2021

★★★★★ 5/5

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A pleasure dealing with pattinsons…

A pleasure dealing with pattinsons especially Dean Florence and Eloise Wallace, they push our rental through as quick as they could and handled everything for us! Would definitely recommend

Wanbread · 2 November 2020

★★★★★ 1/5

Trustpilot

Multiple undisclosed issues

Taken me a while to write this but here it goes: we asked various questions regarding our rented property. Such as mould, plumbing, heating, which we were told there were no issues within the property etc. Having mould develope in multiple rooms, broken heating which cant be monitored/set etc. No water pressure in the kitchen(not disclosed). We were told by landlord to "bugger off if we dont like the property", letting agency has been NO HELP. I will be writing to my local MP and citizens advice as this has become a dangerous property to live in.

Michael · 31 October 2019

★★★★★ 5/5

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Great service and advice from the…Pattinsons Alnwick branch

Great service and advice from the Alnwick branch dealt with Claire , Jess ,and Emily keeping us well informed about what to do and happenings with the property would recommend this company .

Kevin · 11 May 2019

★★★★★ 2/5

Trustpilot

Adequate but costly service, but avoid their recommendation of a solicitor

I used the Forest Hall branch of this company. Whilst Joanne provided an adequate service, there was very little follow up after the buyer for my home had been secured and in the end, I did most of the communication between the various parties for my sale and purchase.As for value for money, I am truly appalled at the amount I paid for someone to view my home, take photos of it, put it on Rightmove and basically wait for people to respond to the advert. There are no specialist skills required to do this job, and sellers undertake their own viewings with prospective buyers. How this justifies £1,500 + VAT = £1,800 I just don't know.However, what concerns me most about this estate agency is its recommendation of the services of a solicitor. Taking up their recommendation was a huge mistake. The company I was allocated to deal with me, RAW Clark, charged exorbitant fees and costs for items such as 'file storage' of £40+VAT for both sale and purchase. This is what they are supposed to do with your information, not charge you for it! What really upset me, though, was the fee for searches of £426, when my son moved to the same estate last year and his solicitor charged £230 for all of the searches.When I delved further, RAW Clark wouldn't disclose the name of the company to whom they subcontracted this service and their explanation that this particular company provides a 'premium' service for searches and hence the high cost, is just not true. There aren't grades of service for searches.When I challenged both RAW Clark and Pattinsons about these issues, their responses were defensive, unwilling to accept any criticism of what was being offered and hugely disrespectful. Please, therefore, be aware that there are estate agents which offer a better level of service at lower fees and DO NOT take up Pattinson's recommendation of a solicitor. Find your own and thoroughly check out the fees for all of the services that they will be carrying out for you. I secured a solicitor at two-thirds of the price of RAW Clark.

Jackie · 8 September 2019

★★★★★ 5/5

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Whickham branch customer service excellent

Whickham branch customer service was excellent. Nothing was a problem to Lucy and her team. They were very informative and patient throughout the whole process. I would recommend them to anyone.

Paul · 21 January 2020

★★★★★ 5/5

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Helpful and Professional service

We used the Heaton Branch of Pattinson Estate Agents to sell 2 flats over the past year. We were very pleased with the service we received from Vicki & Hayley who were helpful and professional throughout. The communications were excellent and it was easy to get in touch directly when necessary.

CAROLE · 18 November 2023

★★★★★ 5/5

Trustpilot

A great experience

My experience with all the members of the team at Pattinson's could not have been more positive. After having very bad experiences with Estate Agents for a few years trying to sell my property I decided to go down the Auction side of things. After finding Pattinson's on the inter net I called them to see how it all worked and whether it was the right path to take. They were so helpful and no question was to much. All the staff have been very professional and empathetic with my situation. Yesterday I had the much awaited news after months of my maisonette going to Auction that it had been sold. I can not thank everyone at Pattinson's enough. I would definitely recommend them. #startlivinglifeagain

Catherine · 31 May 2019

★★★★★ 5/5

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I can honestly say we transfered from…

I can honestly say we transfered from another estate agent who over a period of a month had 2 viewings and one of them was through family. We transfered across to pattisons and joanne has had numerious people across the door and has given us feed back straight away. Always open to suggestions and an asset to the company. It is also worth mentioning that the full team were also helpfull and would recomend them as well. We will use again.

Gary · 29 May 2019

★★★★★ 5/5

Trustpilot

Made to feel like family!!

Exceptional service from the Whickham branch. Whilst looking for a rental property, I spoke with the manager, Lyndsay, who went above any beyond what I have come to expect from the usual estate agents. This branch sourced a number of properties for me and allowed viewings that were way out of usual viewing times. Even at very short notice. I was really made to feel like nothing was too much trouble. Could not recommend the Whickham branch highly enough. 5 stars doesn’t seem enough!!! ⭐️⭐️⭐️⭐️⭐️⭐️

A · 24 May 2019

★★★★★ 5/5

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I have engaged with Ruth from the north…

I have engaged with Ruth from the north shields branch for 4.5 years .She has always been very helpful in all aspects of renting my property out. & has also given me sound advice when buying properties. Ruth always give her honest opinion she is also very knowledgeable with in the property market. She is a pleasure to deal with and I would recommend her and her colleagues in the north shields branch. Ruth keeps me informed at all stages during the renting or buying phase of the properties I have there is never any issues or unpleasant surprises. As she is always ahead of the game I hope to deal with Ruth and her colleagues in the future

Spencer · 21 May 2019

★★★★★ 5/5

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Since moving from London to the North…

Since moving from London to the North East five years ago we have used the services of the girls at Pattinsons, Blyth for the purchase/ sale of 8 properties and tenant finds for a further 12. Louise, Terri and Angela, under the stewardship of Linda, have brought all these transactions to a favourable conclusion in a most professional and business like manner. We cannot thank them enough for their kind and helpful assistance and we shall certainly be using the services of this ‘A Team’ in the future.Bill and Debbie Dunn

Bill · 21 May 2019

★★★★★ 5/5

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We have currently have our house on the…

We have currently have our house on the market with Pattinson- the Alnwick branch, they are a friendly and reliable company. Our estate agent is a lovely lady named Clair who has been enormously helpful and is very friendly. she has been very helpful & responsive with any queries we have had and always gave us swift feed back in regards to viewings with out us having to ask which is a bonus because in the past with other companies we have used that has not always been the case. 10/10 I would recommend this company.

Lucy · 9 May 2019

★★★★★ 5/5

Trustpilot

First class!!

I was recommended Pattinson's in alnwick from a family member when we were thinking about putting our house on the market. They have certainly not disappointed, main reason being Claire. She has been excellent throughout keeping me informed of all updates and next steps etc. When other parties have been slow she has been brilliant being pro active and chasing people and getting results. The whole way through she has put me at ease and answered my million and one questions. I would not hesitate to recommend pattinsons alnwick to any one in the future.

Sophie · 4 March 2019

★★★★★ 5/5

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House sale

Recently sold our house via the jarrow branch. Absolutely superb service all round, friendly and efficient. Alison was amazing throughout could not recommend highly enough.

Hayley · 5 June 2021

★★★★★ 5/5

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I have just sold a house through the…

I have just sold a house through the Washington office in the Galleries and was all made very simple- Carly handled the bulk of it as I was away abroad at the time. I would definetly recommend using Keih Pattinson as it will be my first port of call when the next sale comes along.

John · 21 July 2023