Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe most frustrating experience ever…
The most frustrating experience ever and I still don't have the keys to the property I've just purchased. The vendor was 1 week late with no penalties, I would have been charged hundreds of pounds. Pattinson did nothing to help.I sent the funds 4 days ago, I had to chase everyone to get any kind of response. I was then called by Pattinson after sales team to let me know I can collect the keys (no phone call from the estate agent) and all I was provided with was a phone number and company name. I've since called 4 times with no answer or response. It's a small agent which doesn't look trustworthy at all.No office staff to pick up calls! £155k spent with nothing to show for it and from start to finish. The only person willing to help is a girl in the North West team called Ellen. Everyone else was completely incompetent from start to finish. Don't use this firm, they don't care once they have their money. There's plenty of other Auction houses I've used in the past which are far better and much more helpful.
Jordan · 14 June 2021
★★★★★ 5/5
TrustpilotLindsay and Ian from Keith Pattisons Whickham...…
Lindsay and Ian from Keith Pattisons Whickham Branch were great from start to finish helping us secure our house purchase. Friendly efficient professional service and speedy communication throughout...Excellent service all round!
Rachel · 17 August 2021
★★★★★ 5/5
Trustpilot5Star service with my House Sale
house had been on the market for a few months with a different agent but with no luck of even getting a viewing. I contacted Pattinson to have my house for sale with them also and within a week I had three viewings booked and the house sold!!! You can’t fault that service! Brilliant work from the David Gleason from the Durham office but the Seaham and Peterlee teams were also fantastic and of course the great negotiating from and Chloe and Megan in the Regional Team. Thank you.
Jonathan · 9 June 2021
★★★★★ 5/5
TrustpilotCouldn't be any better
We had a great experience when renting a property with Whitley Bay Pattinson's. Sharon and all of her colleagues couldn't have been more helpful or understanding. Everything went smoothly and quickly with great communication at all times.
Lucy · 13 January 2020
★★★★★ 5/5
TrustpilotTeigan was particularly helpful as the…
Teigan was particularly helpful as the other members of sales and referencing teams.
Babiker · 14 August 2023
★★★★★ 5/5
TrustpilotPattinson Blyth great estate agent
Pattinson Blyth great estate agent, friendly staff, special shout out to Linda who was very helful she is full of enthusiasm, knowledge and with vast experience guided us all the way, we would highly recommend this company !
Christina · 30 May 2019
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Terri at Blyth branch, she has been truly amazing, very helpful and professional in helping me secure a rental property, would highly recommend the Blyth branch to everyone.
Shannon · 24 May 2019
★★★★★ 5/5
TrustpilotWe bought a property at auction and…
We bought a property at auction and Helen was really helpful in guiding us and ensuring that the process went as smooth as it could. Overall very happy with their service thank you!
David · 22 January 2021
★★★★★ 1/5
TrustpilotLow fell patrisons
Low fell patrisons - staff very helpful and informative. Felt like they couldn't do enough. Especially Eliza, who I dealt with a lot. Would definitely recommend this branch and eliza to anyone. Thank you for all your help
Jaye · 1 May 2019
★★★★★ 5/5
TrustpilotFantastic Jarrow branch
I have worked with the Jarrow branch for a number of years, first for the letting of my property and more recently for the sale. They couldn't have been more helpful and supportive and always went the extra mile. I would definitely recommend them for any sales or lettings, they have been a pleasure to work with and will by my first choice if i need an estate agent in the future. Thank you so much all at the Jarrow branch.
Norah · 15 March 2021
★★★★★ 1/5
TrustpilotVery poor customer service.
Very poor customer service.Lies after lies! Highly advise anyone to stay clear. £6000 fee if you win a auction with them, was lied when asked questions about a house iv bought not disclosing all the information the company should have done, I have asked for recored called but strange enough for a professional company not to have there calls recorded on the certain dates requested, still waiting for the sale to go through and once the sale as gone through will be losing more money due to the lie and false information from the vendor, I have never know a company (person) who can't deal with a issue had to get there Partner/husband or so to ring up and try and belittle me? Very professional.This is a business that will stand other anything just to get a sale but can't have consistently of aftersales and customer service...Also I wonder how many other people they have used manipulated bids with?
Michael · 25 February 2021
★★★★★ 5/5
TrustpilotCarly at Washington has been very…
Carly at Washington has been very helpful with my enquiries she will be my go to agent going forward
Mark · 6 January 2023
★★★★★ 5/5
TrustpilotHouse purchase
Great service from a few branches, but a special thanks to Helen Widdowson who guided us through the whole process and made few extra steps to help us even further.
Jacek · 21 July 2021
★★★★★ 5/5
GoogleI can’t say thank you enough for Carole for her great help for finding property for us , she is professional and hard working and she serve you with smile, special thanks for Christine and for her help and other members of the staff who helped us as well
Eli · 16 April 2024
★★★★★ 5/5
TrustpilotPattinson Gosforth Branch
Recently completed a rental with this branch and found the the whole team a absolute pleasure to deal with, right through from booking viewing to picking up keys. The whole process was done professionally, swiftly and in a great friendly way which made the the whole process easier,even the moving box was so thoughtful and appreciated.Would definitely recommend this team to anyone.Joanne k
Nick · 11 May 2023
★★★★★ 5/5
TrustpilotOur experience with Pattinson Estate…
Our experience with Pattinson Estate Agent Forest Hall was excellent. All the staff was very helpful in help us to sell our home in Forest Hall. Thanks Pattinson!
Jenny · 13 November 2021
★★★★★ 5/5
TrustpilotI had an absolute amazing experience…
I had an absolute amazing experience with Pattinsons in South Shields. Our Agent Maria, understood all our needs and helped us in every step of the way. I would recommend Pattinsons any time..
Patrick · 26 September 2020
★★★★★ 5/5
TrustpilotSuccessful Sale
Our recent experience selling our flat through Pattinsons estate agent via the Low Fell branch. We cannot recommend them enough. Our experience was very friendly ,efficient, and professional at all times. I want to give Helen a very big thank you, without her constant help and diligence the sale would have dragged on. She made the experience so much easier by her communication at all times. I cannot recommend them enough, I will certainly use their services again
Alison · 3 June 2021
★★★★★ 5/5
TrustpilotCarly at Washington is very helpful and…
Carly at Washington is very helpful and responsive.She gives a personal service.
Frances · 17 July 2023
★★★★★ 5/5
TrustpilotMy experience with Wendy Burbridge for…
My experience with Wendy Burbridge for the very limited time she was involved went very well, however the whole process of selling using the Patterson nominated solicitor was terrible and took forever to get completion on the basis that it was a cash sale and the buyer never had a building survey.When attempting to contact the actual solicitor phone calls were never returned neither were emails.
Kevin · 6 January 2023
★★★★★ 5/5
TrustpilotPattisons have been amazing with myself…
Pattisons have been amazing with myself and my move. Very considerate to the fact I was on a time scale as I am heavily pregnant and very consistent with keeping in touch and letting me know updates on the property etc. Really kind and helpful staff!
Grace · 22 May 2024
★★★★★ 5/5
TrustpilotFantastic service!
Every single person who I have spoken to in Pattinsons have been so lovely, helpful and a pleasure to speak to! Me and my partner both just got our first home together and they made it such an easy process for us, and answered all questions we had! Would definitely recommend them to anyone!!
Laura · 1 December 2023
★★★★★ 5/5
TrustpilotPurchased my property via Pattinsons.
Excellent service from the Whickham office. Lovely staff especially Taylor Hepple who kept me informed throughout the whole process.
Elaine · 9 November 2022
★★★★★ 5/5
TrustpilotExcellent service from Pattinsons
We have dealt with Pattinsons for several years now concerning our rental property. They are always professional, very pleasant and supportive. We will continue to use their services. Thank you to all the staff.
J · 31 January 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
