5/5
TrustpilotKept updated on progress and helpful…
Kept updated on progress and helpful staff
Agent replied · 25 October 2024
Thank you for this review!
Trusted Agent profile · Houghton Le Spring
Pattinson Estate Agents Houghton Le Spring reviews
★★★★★
1,108 reviews across 2 platforms
14a Newbottle Street, Houghton Le Spring, DH4 4AB
Pattinson Estate Agents's office in Houghton Le Spring, at 14a Newbottle Street, is rated 4.3 out of 5 across 1,108 reviews on two platforms, including 48 Google reviews rated 4.7.
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Reviews
Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleReally impressed with the team in Houghton Le Spring, Shelagh, Luke and Lucy were all very polite, professional and honest and they always went out of their way to help, which made a massive difference. Highly recommend.
1/5
TrustpilotDo not recommend
Ruth told me she would call to arrange a viewing, I never heard from her again. She ignored around 10 calls throughout the week and when I contacted the office I was told by someone else the property had gone. Do not deal with this company
Agent replied · 11 June 2024
Hi there, I'm sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information so that this can be looked into further. Many thanks.
1/5
TrustpilotVery terrible service
Very terrible service! Especially from the referencing and admin team, notably a lady called Stephanie.
1/5
TrustpilotVery impersonal.
Very impersonal Not any concern for customer or client care, can not even give a name at end of correspondence,only interested in the interests of Pattinsons. Fortunately I will not, or need attention of Pattinsons ever again.
Agent replied · 11 June 2024
Hi William, we are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information like the property address and the email address or contact number you registered with us, kindly share with information to socialmedia@pattinson.co.uk so we can investigate further.
1/5
TrustpilotAuction for land in Blackpool common…
Auction for land in Blackpool common edge road, even though it was over twice the Guide price we was waiting to place a bid .... 3 hours before the auction had finished it was removed from sale.... wasting time viewing arranging funds and waiting to bid....
Agent replied · 11 June 2024
We are sorry to learn that you are less than satisfied with the service you received, if you could provide us with further information by emailing auction@pattinson.co.uk we will certainly look into this and provide you with a full response.
5/5
TrustpilotAppreciation of a professional service
I would like to commend Pattinson, Estate Agents on the timely, professional and friendly service and advice their staff have given me concerning the sale and purchase of property. In particular I would like to acknowledge the support and professionalism of Emily Leightley, Valuation Manager, Bedlington Branch. She was encouraging, taking time to explain the processes involved, responding in a timely manner and dealing with my queries as they arose. I particularly appreciated this, as I have been in my present property for over 40 years, so it was with trepidation I took the first steps toward sale and purchase, however I felt well supported and secure with Emily on board.
2/5
TrustpilotOnline site seems very good
Online site seems very good, but, by goodness try and get in touch with them and unless you are a master at blackmagic you have no hope. I've sent multiple messages via RightMove and none are returned. On one of them they did return the call to have a bit of a go to say they'd spoke to me before - which they hadnt. Sellers? I'd go somewhere that actually cares about attempting to sell your home. I'm a buyer with no chain and mortgages in place yet they will not engage.
5/5
TrustpilotExcellent service whilst buying from…
Excellent service whilst buying from Sunderland branch Richard was very courteous and pleasant while we done the viewing (twice) many thanx from my family and I we’ve found her happy ever after home x
5/5
TrustpilotSuper helpful and friendly people
Super helpful and friendly people, very kind and understanding
5/5
TrustpilotWendy was very helpful and kept in…
Wendy was very helpful and kept in touch through out the sale so I was informed at all times.
5/5
TrustpilotExceptional service from Lyndsay Greenwell at Whickham Pattinsons! Find your rental here.
I needed to move from York to the Newcastle area just after the lockdown began to be lifted. Finding somewhere to rent was proving really difficult until I contacted Lyndsay Greenwell from the Whickham branch of Pattinsons. She arranged for me to see a number of properties in one day so I could make the most of travelling up to the North East. Every property was good and I found a great property that met all of my requirements. Lyndsay told me they'd look after me and she really did. Thankyou.
4/5
TrustpilotVery good experience
I was kept fully up-to-date throughout the auction of the property. Pattinsons attended 50+ viewings and followed up their interested clients to achieve a result way above my expectations. The live online auction process is simple and transparent. Very satisfied.
5/5
TrustpilotI moved home with Pattinson's Whickham
I moved home with Pattinson's Whickham, I mainly dealt with Lucy Sage and her Customer Service was excellent ! I would highly recommend anyone looking to buy or sell a property using Pattinson's
5/5
TrustpilotSophie has been excellent with updates I have found the service to be fantastic
Sophie has been excellent with updates.
5/5
TrustpilotFirst class service from start to…
First class service from start to finish Carly was excellent.
5/5
TrustpilotJarrow branch
I have been dealing with this branch, buying flats and having them fully managed by themselves. Alison and Jason have been highly professional at all times. They are friendly, approachable and communication has been open, honest and timely.We have always found them to be very helpful and nothing is too much trouble.They are knowledgeable in what they do and offer sound advice when necessary.Look forward to dealing with them in years to come.
5/5
TrustpilotThanks to the Alnwick branch!
Thanks to Claire and the team at the Alnwick branch. They had 2 offers over our asking price within 2 weeks of marketing our property. The service from Alnwick branch is friendly and professional.
5/5
TrustpilotAlways amazing service with a smile
Always amazing service with a smile, I have dealt with Blyth branch for many years while buying and selling BTL properties. Wouldn't use anyone else Terri knows her stuff and never fails to deliver
5/5
TrustpilotFantastic
We received a fantastic, friendly and helpful service. Pattinson’s in Alnwick made it incredibly easy throughout the whole process and we would definitely not hesitate to use again! I could not recommend more.Thank you!
5/5
TrustpilotMost professional Estate agent I have ever had the pleasure to work with
I searched all local estate agents when looking to let my property. Pattinsons stood out by a mile. In particular the Peterlee branch and all staff, from Claire the manager, to Carter and Natalie. The professionalism and knowledge was better than all other agents I dealt with, and they did over and above to assist with making sure I was fully aware of each potential tenant and honest feedback from those viewings.I will continue to use Pattinsons and will be very quick to recommend them to all my contacts.
5/5
TrustpilotNumber 1 agent and advisor!!
Carly List put our house up for sale on the Wednesday, booked 4 viewings by Friday and had the house under offer by Monday afternoon. She is a great asset, with an incredible eye for detail, thoroughly invested and really puts the graft in at Pattinsons Washington. I cannot praise her and the team enough. Number 1!!
5/5
TrustpilotMy favourite state agent
I am happy to buy another property from this state agent. This agent is one of my favourite state agent, their patient and friendliness, help me to make a good decision. Communication is always quick, clear and traceable. The reminder of appointments always makes me feel in touch. The staffs are so proactive and give good advice. I am so please Sheila recognise me just by my voice over the phone. Professional and personal.
4/5
TrustpilotAmazing Customer Service
We were met at the property on Great Park by a property consultant - Katie, and were so pleased to see her from the moment she got out of her car. She was smiling and she knew a lot about the property that we were looking at, and i am saying this because we have viewed quite a lot of properties with other agents as well and if we were to ask anything outside the box (what wasnt completely visible) they would not know a thing and would then direct us to the office. However Katie knew what she was talking about and even managed to calm down my little 2 year old that was crying. Cheers Katie, you are a star, We are also quite pleased with the quick turnaround time that we have been receiving with regards to email and text. Thank you for caring about your tenants.
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Houghton Le Spring.
