Trusted Agent profile · Houghton Le Spring
★★★★★
1,109 reviews across 2 platforms
14a Newbottle Street, Houghton Le Spring, DH4 4AB
Pattinson Estate Agents's office in Houghton Le Spring, at 14a Newbottle Street, is rated 4.3 out of 5 across 1,109 reviews on two platforms, including 48 Google reviews rated 4.7.
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Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible company
Terrible company especially the ashington branch it’s ran by children !
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
GoogleOutstanding Service from Lisa, David & Catherine! As this is the first time I have moved between homes and not as a first time buyer I was clueless on how to proceed. They helped me out with everything from solicitors to financial advice. They made the whole experience so easy I don't know why I put off moving for so long. Thank you again for everything.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBrilliant
The man we dealt with was absolutely fantastic. The property is really nice. He made my nanna feel like she fit in, helped her in and out the door as she is disabled and struggled. He also made very good friends with her and talked about london
1/5
TrustpilotUtterly Untrustworthy
Tried to buy a property through Pattinsons a couple of years ago. They lied to my face and did their best to scam me at every opportunity. I won't go anywhere near them in the future.
Hi Tom, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to socialmedia@pattinson.co.uk so we can look into this in more detail.
5/5
TrustpilotWe had a great experience with Pattinsons…
We had a great experience with Pattinsons, they kept us up to date with regular phone calls to let us know how the purchase was progressing. The agent Dean who was dealing with our purchase was extremely helpful and we really appreciate the time he took to keep us up to date, and all the help he offered as well.
5/5
TrustpilotWould definitely recommend
Helen was really helpful from start. The viewing was cancelled due to COVID-19 but she managed to arrange it eventually. Thank you for your help.
5/5
TrustpilotAlways excellent service from this…
Always excellent service from this establishment, friendly , helpful and excellent for advice. I strongly recommend them and a big thank you to Louise in particular, well done.
1/5
Trustpilotdont not go there
I am dealing with this company NOW, they are typical estate agents there purpose is only for themselves. DO not use them, we have been put under stress on how they preform. They dont reply give you the sales talk.
Hi there, I am very sorry to hear that you have found our services to be unsatisfactory. Please email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
5/5
TrustpilotThe Low Fell branch are fantastic
The Low Fell branch are fantastic, we have purchased/are purchasing several properties through them now. We have had great service from the staff and especially Chloe Diamond.
5/5
TrustpilotWould definitely recommend!!
From start to finish the girls from the Blyth office were fantastic. They were helpful, friendly, caring, understanding and overall had so much time for us. We sold our home with pattinsons and were looking to buy a house which was also through themselves, as a result we sold & bought in two days due to their client base. The only problem I would say is don’t use their recommended solicitors, which provide appalling service!!
5/5
TrustpilotExcellent service
Amazing customer service dealt with Adam from the North Shields branch who was brilliant very informative and experienced and the whole transition ran very smoothly .
5/5
TrustpilotGreat service
Great service. Would definitely recommend Pattison Estate agents. Lynn was so helpful. Nothing was to much of a problem
5/5
TrustpilotWashington branch , Carly
Washington branch, I arranged for Carly to value my property, she was on time and very efficient and was a very polite and knowledgeable young lady. Within hours the advert had been sent for approval and was live the next day, and everytime I've emailed with query shes responded promptly.
5/5
TrustpilotGreat staff and reliable service
Great staff and reliable service. A huge thank you to Natalie and Lauren from Forest Hall, they have been amazing. I would highly recommend Pattinson estate agency.
1/5
Trustpilotcustomer ignorance
customer ignorance, 0 e-mail responses, 0 messages I DO NOT RECOMMEND!!!
Hi Marek. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotConsett branch
Writing in regards to Consett branch as a new tenant:Everyone was so lovely from start to finish, from being shown around to picking up the keys. Communication and customer service has been faultless. They were always quick to respond to emails.The property has been well presented.
1/5
TrustpilotPattinson is terrible
Pattinson is CRAP They let you view and when you ring to put deposit and etc down and they say u can’t do it because someone has put a deposit down already? Well why let me view then??
Hi Morgan, we're sorry to hear about this. If you could email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
5/5
TrustpilotExcellent house sale service
The Forest Hall team, especially Lauren and Joanne, worked really hard to sell my house and kept me up-to-date with everything that was being done.Highly recommended.
5/5
TrustpilotHappy first time buyer
First time buyer here - while land registry issues got in the way of a quick or easy sale, it always felt like they were on top of everything and working to get it done as fast as possible. Clear, regular communication, and never made me feel like I was asking stupid questions, even when I probably was! Thank you Pattinson Jarrow :)
5/5
TrustpilotEager and communicative
We regularly evaluate, view and purchase investment property with Pattinsons. The team in the Washington branch are efficient, communicative and eager. I have a great direct relationship with Carly List who understands our investment aims. Personal connections with knowledgable staff who know us makes this so effective. Strongly recommend!!!
1/5
TrustpilotBullying and lying agents
Bullying and lying agents, especially from the Auction department. Pretending not to hear or understand the questions. Misleading and dishonest. Be especially careful of Ian Weatherhead and Dean Florence.
Hi Dragana, We are sorry you have not had the service we would expect from us. We take these kinds of allegations about bullying and lying very seriously as we would never accept this from our staff. Can we ask you to provide more information, like the property address in question and the email address you registered with us. Can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further.
5/5
TrustpilotPattisons Bedlington
I was very impressed with the level of professionalism from all the team within the Bedlington Office . They were very proactive and communication was excellent . I received regular updates via telephone, text and email . All queries were answered promptly and I don't believe that the sale of my parents bungalow could have been dealt with any better from start to finish . I would definitely recommend
5/5
TrustpilotHad the wonderful sweet Chloe helping…
Had the wonderful sweet Chloe helping us get our home listed for auction. Always a delight to talk too, nothing too much trouble and always happy to answer any questions we had. An absolute credit to the company and can highly recommend. 😊❤️
5/5
TrustpilotI have recently made a contact with…
I have recently made a contact with Durham Branch for sale of investment properties and I must say that their services are very professional. They are very well aware of local market situation and what would be best possible way for sale of properties. Highly recommend their services.
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Houghton Le Spring.
