Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotKaya has been very helpful with my…
Kaya has been very helpful with my problem. She has gone the extra mile to find out information for me and to deliver as promised. Very happy with Kaya
Chris · 5 June 2026
Agent replied · 6 June 2026
Thank you so much for this review! We are delighted that your experience with Kaya has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. From the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotPattinson Rental Services
Just used Pattinson to rent out my property as have been very good when used them in past , just to say service was once again excellent especially as was just before Xmas but they found a tenant for me really quickly and sorted everything out in a really prompt time , they really are the go to estate agent in the North East can’t rate them highly enough as never been let down by them and must say didn’t expect them to find anybody till the New Year , they’ve excelled themselves once again big thank you from their team I’m sure their all very good across the board but special mention to Bedlington and Gosforth office team , great service once again.
Baldev · 23 December 2025
★★★★★ 5/5
TrustpilotI can’t recommend pattinson estate…
I can’t recommend pattinson estate agents enough, from the first gentleman that showed us round for our viewing to every person we’ve dealt with they have been amazing. I’ve mainly dealt with Emily and she is an absolute credit to the company she helped us so much with everything even things that she didn’t have to deal with she went above and beyond for me and my partner. Amazing company with such lovely staff thank you so much for everything.
Emma · 19 December 2025
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ 5-Star Review
Janine was absolutely outstanding in helping us sell my father’s property through auction. From start to finish, she guided us with professionalism, care, and genuine dedication. She kept me informed at every stage of the process, ensuring I always knew exactly what was happening and what to expect.
KAREN · 11 December 2025
Agent replied · 25 December 2025
Thank you so much for this review Karen! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotWhat an excellent experience!
What an excellent experience! From the first day Jason from the Jarrow Branch came to value my home, offering his expert advice, getting the house on the market and multiple offers in the first day, everything has went smoothly. Emily and the rest if the team kept in regular contact and were always available to answer the questions of an anxious seller.
William · 26 August 2026
Agent replied · 24 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery efficient process
Very efficient process. Everything made simple to understand by a highly knowledgeable and professional group of people. The energy, communication and compassion of the staff left us full of confidence in the that we were in good hands.
Robert · 2 March 2026
Agent replied · 6 June 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI cannot thank Caitlin enough for her…
I cannot thank Caitlin enough for her help and kindness when selling my property at auction, she really took the time to listen to me and made it seamless, she is a credit to the company
Sarah · 14 March 2026
Agent replied · 6 June 2026
Thank you so much for this great review Sarah! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotDan and Hilary have been brilliant from…
Dan and Hilary have been brilliant from the first meeting, very understanding and professional! I would only ever recommend Pattinsons in Houghton-le-spring for their outstanding efficiency to get my property sold!
Cathrine · 11 April 2026
Agent replied · 6 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotWorst service by agency don't trust…
Worst service by agency don't trust them , offered two houses , but agency keeps saying customer want to go with other person although we offered more , I think agency is taking some money from buyer and refusing offer with offers customer service also worst not in clear in sales . I personally recommend please go with different agency.
SUURRES · 21 August 2026
Agent replied · 24 September 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks
★★★★★ 5/5
Trustpilot5 star experience with our agent Mr…
5 star experience with our agent Mr jamie millen. We have recently started our journey to the new home and planning to go ahead via auction. It is been a completely new experience , after all the chaos about auction , with the help of jamie who helped us with answering all the doubts and questions we had about this , we are finally going ahead. Jamie has been so helpful and been approachable at any time . Thank you so much for all your help. It is much appreciated.
Jothi.S · 15 October 2024
Agent replied · 25 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotWhat an easy transaction
What an easy transaction, and a big thank you to Rachel Lewins great communication, helpful, pleasant, wonderful asset to your team. Thank you all so much.
Eleainor · 6 May 2026
Agent replied · 6 June 2026
Thank you so much for this lovely review Eleanor! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotKaya from Rentals is very polite on the…
Kaya from Rentals is very polite on the phone. Kaya provided me quickly with documents which I requested. Great customer service.
Hannah · 5 June 2026
Agent replied · 6 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotA Positive House Moving Experience
I have had a very positive experience with Pattinsons. I rang on a Saturday morning for an appointment and Daniel arrived on Monday at 1pm. By Tuesday my house was marketed with excellent photographs and a steady stream of viewings. Within little more than a week it had been sold. I found Daniel and the staff professional, helpful and knowledgeable. I also found Lucy Briscoe at Core Legal very efficient. I’ve had a positive outcome as my house has completed within 8 weeks. I would recommend Pattinsons and would certainly use them again in the future should I require another move.
Gillian · 27 September 2024
Agent replied · 25 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotHorrible experince withe the flat rental
The agent who handle my property doesn't do the job, whats promised and whats delivered don't match. I got the flat key on 28/08 and before that I was told the blinds will be installed, i will recevie the flat fully clean like a new house, doors will be fixed as some door don't close.
Myet · 2 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback.
We’re sorry to hear that you have been disappointed with your experience and appreciate you raising your concerns with us.
We understand that having outstanding works following the start of a tenancy can be frustrating, particularly where you were expecting these matters to have been addressed beforehand. We are keen to understand what has happened and ensure that your concerns are reviewed by the relevant team.
Please contact us directly at reviews@pattinson.co.uk so that we can look into the specific points you have raised and work with you towards resolving them.
We take feedback seriously and would welcome the opportunity to investigate this further and improve your experience.
★★★★★ 1/5
TrustpilotNot interested unless you're selling soon
Contact was great at the start but that's all I can say. Incredibly poor communication between their own staff and the people who have been in touch have essentially ghosted me, they're not interested because I'm not selling soon despite being told someone would call me back/send the free valuation I requested. When chased, I got an incredibly short message from a Miss Pattinson (I really hope not related to owners) to say she was out of office, essentially not wanting anything to do with it. Outstanding service and experience with another competitor though.
A · 4 September 2024
Agent replied · 25 October 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 3/5
TrustpilotWe put are house on the market with…
We put are house on the market with pattersons in January and not many viewings. It was also on market with another agent who did sell it. Seemed ok with feed back from the 2 viewings we got from them but maybe it was due to other agent selling it for us we didn't get alot from them.
Ali · 7 August 2026
Agent replied · 24 September 2026
Thanks for leaving this review! We are sorry we didn't achieve 5 stars, so would like to investigate further. Please could you send more details to reviews@pattinson.co.uk and we will look into this further. Many thanks
★★★★★ 5/5
TrustpilotGreat service, would recommend…
Booked viewing appointments through Linda in the Blyth branch. All went to plan, the ones Linda conducted went smoothly and the ones with homeowners were great too. I visited one property on 11th Oct; had a second viewing on 13th Oct; offered on it 14th Oct and sale was agreed quickly. Linda is friendly, helpful, efficient and professional - a pleasure to deal with. I would recommend her to anyone looking to buy or sell a property!
Susan · 15 October 2024
Agent replied · 25 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAbsolutely awful service cramlington branch
Cramlington Office - Awful Customer ServiceI recently rented a property through this branch. They were unprofessional, lacking empathy and didn’t seem to know what they were doing. I was messed around a number of times when it finally got to the day I was told I would 90% chance be moving on. They hadn’t checked any references and I didn’t even up getting keys til 3pm. With 3 very young kids I did start to worry that I wouldn’t have anywhere to sleep as I had packed up most of my belongings. Yet they couldn’t have cared less and clearly didn’t want to help. Especially Katherine - she needs some training on customer service. Considering her job is customer facing.
Alex · 28 August 2024
Agent replied · 25 October 2024
Hi Alex. We are sorry you have not had the experience we expect from our team. We have reached out to you and await your response.
★★★★★ 1/5
TrustpilotDreadful
Dreadful experience with this company. Be very careful before you sign any kind of contract with them. I have, in effect, just had to pay them £10,000 for their minimal input in failing to secure a sale of my late father's property. Legally within their rights, but ethically and morally bankrupt.
Jeremy · 21 September 2026
Agent replied · 24 September 2026
We are sorry to hear that you feel your experience with us did not meet your expectations.
Our auction agreements clearly set out the circumstances in which a fee may become payable by a vendor, including where a sole selling rights agreement is in place and a buyer introduced to a property through our marketing subsequently goes on to purchase that property. These provisions are intended to ensure that vendors are aware from the outset of the terms of their agreement and any potential fees that may arise.
We aim to be as clear and transparent as possible throughout the auction process, including in relation to buyers introduced through our marketing and the contractual arrangements that apply. Where a fee is applicable, this is determined by the terms of the signed agreement and the circumstances surrounding the subsequent sale.
We appreciate that every transaction is different and are sorry that you have been left feeling dissatisfied with your experience. We take concerns of this nature seriously and would always welcome the opportunity to discuss any outstanding points directly, particularly where there may be further information that could help clarify the position if this has not been raised already.
Please contact us directly on reviews@pattinson.co.uk Our team will be happy to review any points that may not already have been addressed and ensure that your feedback is reviewed.
★★★★★ 1/5
TrustpilotWe sold a property and used their…
We sold a property and used their recommended solicitors... A big mistake. In the main Pattinson people are helpful... but why would they recommend Bridge view law who were the worst solicitors we have ever dealt with.?... Interestingly a look at Trust pilot would definitely make you NOT use Pattinson recommended lawyers.. so think carefully before you are persuaded by Pattinson to do this.... They told me they are very used to auctions and as such very professional... NOTHING COULD BE FURTHER FROM THE TRUTH. The auction experience was not great... On balance I would not recommend it. Use your own solicitor and sell by a high street agency.
Mr · 17 August 2024
Agent replied · 24 August 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
TrustpilotJust constant bombardment from all…
Just constant bombardment from all there branches all because I liked properties from a central website like right move etc, its constantly phone call and emails, its a joke I've asked 4 times now to be removed true story, another true story they still haven't taken me off there database, fed up with them
David · 8 August 2026
Agent replied · 24 September 2026
We’re sorry to hear that you have found the level of contact frustrating.
As part of our protocol, we follow up with customers who have shown an interest in properties, with the aim of understanding their requirements and helping them find their dream property. As we have multiple branches working across the area, this can sometimes result in contact from more than one branch, particularly when enquiries have been made through central property portals such as Rightmove.
We do appreciate that you have requested on several occasions to be removed from our database, and we apologise that this request has not been actioned as you expected. We take this feedback seriously and will ensure your request is reviewed so that the appropriate steps can be taken to prevent further unwanted contact.
We’re sorry for the frustration this has caused and appreciate you bringing it to our attention
★★★★★ 5/5
TrustpilotTop service from Jonny at Pattinsons
Jonny Buckle from the Pattinson Regional Centre has been amazing right from the property enquiry, offer being accepted and whilst the purchase is progressing. He has been available to answer queries, look into issues and just the sort of person you want to deal with. His polite and attentive demeanor have been a bonus to his professionalism. He is a credit to Pattinson and have already recommended a couple of friends also searching for properties.
Harprit · 4 September 2024
Agent replied · 25 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotQuick response and action
Kaya Riches was amazingly quick with her response and was very helpful. Thank you
Jen · 4 June 2026
Agent replied · 6 June 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Many thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAs always the staff in forest hall…are the best in the business
As always the staff in forest hall branch are professional & friendly ,they know the business inside out whether thats sales or rentals, the fees are competitive & fair ,keep up the good work & thanks for renting out my property & selling houses for me ,great job
Steve · 21 August 2026
Agent replied · 24 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
