Pattinson Estate Agents Houghton Le Spring reviews

★★★★★ 5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with Carly from start to finish. The team was professional, responsive, and knowledgeable throughout the entire process. They kept me informed at every stage, answered all my questions promptly, and worked hard to ensure everything progressed smoothly.

Ella · 3 June 2026

★★★★★ 5/5

Trustpilot

Sale & purchasing was handled…

Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.

Graham · 3 September 2026

★★★★★ 5/5

Google

After experiencing multiple disappointing experiences with below standard estate agents (estate agents who have been slack, failed to respond, failed to acknowledge a buyers interest, being forgotten about, unresponsive, and generally "not bothered") my experience with Pattison's Houghton branch, (Hilary Dodds - thank you!) has been a breath of fresh air! Finally, an estate agent that actually WANTS to SELL houses. Every time I had a question about, "reasons for selling", "is the price negotiable", "what's the rental potential".. etc. they had an answer - or they took the time to find out and ACTUALLY get back to me (something that most estate agents in my experience, failed to do). The swiftness in communication and the readiness of the team, is truly the standard all estate agents should aspire to. Very professional and prompt. I hope all investment opportunities I find, are listed with Pattison!

Rosch · 18 June 2025

★★★★★ 1/5

Trustpilot

Extortion.

There is no financial incentive for them to sell your home for the best price for you. The £6000 fixed commission puts paid to that whether you sell for 1m or £100. I would carefully consider going down this route before anything else. They managed to organise only two viewings in three weeks with their miserly property investors.Furthermore, they have been misleading in details prior to signing binding contracts, even when I pressed them for assurances at the start. Not good.They managed two viewings in one month. Other agents will get that in one week. But the worst thing we found is the lies and trapping you into commitment. It has been a total waste of time, money, and stress. And they STILL prevent me from selling with another agent because of a clause in the contract you sign!Absolutely disgraceful that this business practice goes on.8th Nov Update- They are asking for 1200 pounds even though they did not sell the house in the auction! They want paying for something that didn't sell! The house is effectively shackled, doing nothing, because I can't seem to get out of an association with them. It's ludicrous.... they aren't making money. I'm not selling anything. I don't know when it will end. What's the point!?Another update- When the agreement ends they send you a 'list' - some 200-300 here... of interested named individuals. (bearing in mind only two people came to view the property, so this could just be an email shot to their clients, not that they are actively interested in purchasing). If anyone on this list expresses interest in your home in the future, even under a different agent you may be liable for costs. Unbelievable. They have you under a barrel. It's all wrong.

S.S · 11 November 2022

★★★★★ 5/5

Trustpilot

I haven’t experienced better customer…

I haven’t experienced better customer service from any other company than I have with the Pattinson team in South Shields. Lucy and Lauren and the rest of the team were incredibly supportive throughout and really went above and beyond to help. Would highly recommend to anyone.

L · 22 April 2026

★★★★★ 5/5

Trustpilot

A big letting agency with positive culture

Very positive experience, they are very responsive to calls and mails pertaining to the rented property. Clients' satisfaction is important to the organisation, I strongly recommend who wants to rent or buy.

Tayo · 30 July 2026

★★★★★ 5/5

Trustpilot

Absolutely great service every time

Absolutely great service every time! We wouldn’t rent our houses out through anyone else! Everyone is super friendly, professional and gets things done!! Thank you for another great experience with Pattinsons !!

Kim · 28 July 2026

★★★★★ 1/5

Trustpilot

Pattinsons Yorkshire strung me along…

Pattinsons Yorkshire strung me along for a year asking when I was going to put my house up, then, when I was ready, I got in touch with them and they said they no longer dealt with houses like mine. Wasted time, passively aggressive attitude. Would not recommend.

EA · 29 March 2026

★★★★★ 5/5

Google

We are currently selling our house through the Houghton Branch and we cannot fault them in the slightest. Dan came and valued our house he talked us through the process and the best way to advertise our home. 5 days later we were sstc!! We couldn't believe it. All of the girls in the office are brilliant, we have mainly dealt with Lauren, Sue & Carol! They are always at the end of the phone for any questions you may have and always chasing bits and pieces! Overall we cannot fault the team - when the time comes again we will 100% be returning to the branch to sell again . Thanks so much guys xx

Rachel · 11 October 2024

★★★★★ 5/5

Trustpilot

Very easy process

Very easy process, kept me informed and updated along the way, answered all my questions and got everything sorted so I could move in on the day I wanted

B · 31 July 2026

★★★★★ 1/5

Trustpilot

Got a few companies out to value our…

Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!

Pezza · 14 January 2023

★★★★★ 2/5

Trustpilot

Jason was a lair and missed the appointment

Jason is the office branch manager in Jarrow area. I made appointment at 11:30 with the staff named Jason. However he said he was too busy to come in time so asked me to view another one with him at 12:30 however when I was there at 12:30 but I did not see him. When I phoned the company and asked why he did not be there and the company told me that he was left because I did not be there? He was definitely a professional lair because I kept the video record to prove I am there. Pattinson is a big estate agent but why allow lair worked for them? I come from Birmingham and it wasted me 7 hours driving. Not trust “ Jason” if you have appointment!!! Be careful if you have appointment with him. He must wants to back home to watch the football Newcastle to Liverpool today. Very bad guy.

Zhai · 30 April 2022

★★★★★ 1/5

Trustpilot

Patterson’s jarrow lacks good customer…

Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.

Philly · 31 March 2022

★★★★★ 4/5

Trustpilot

Professional, Friendly and Efficient

I concluded on a property on this day. Whilst some of us might watch 'trash TV' such as Bargain Hunt, this was my first ever auction. So, no Toby Jug, although, your primary home. All whom I interacted with were professional, friendly, and efficient. Technically we concluded slightly over the legal period, although zero grumbling from this organisation. I don't rule out another interaction in future.

Ken · 6 June 2026

★★★★★ 5/5

Trustpilot

Louise from hartlepool team was…

Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.

Badr · 19 December 2025

★★★★★ 1/5

Trustpilot

Went to view property at field head…

Went to view property at field head Longhorsley Put an offer in waited 3 days no reply I then had to phone Lisa at KP in morpeth sorry we haven't heard from the vendor then two days later I had to ring again and was told if we put an offer in of 310k the vendor would except that another 3 days went past no call back I rang Lisa at KP morpeth again and was told they can't get in touch with the vendor I then found out that night the vendor had contacted Lisa at KP morpeth to apparently tell them to put the property to auction still no contact of Lisa At KP morpeth and so my wife rang another week later and spoke to Lisa at KP morpeth and was told they have a cash offer in for the auction and we still have not been told our offer has been declined she acted as if she didn't give a toss well lisa at KP morpeth and Keith Patterson and directors thanks for wasting 4 weeks of our time I would never deal with Keith Pattersons estate agent ever again as they are unprofessional and don't give a toss I hope people read this and don't deal with them as they are a shower of poopCHEERS

Neil · 21 January 2022

★★★★★ 5/5

Trustpilot

Excellent service throughout the sale…

Excellent service throughout the sale of our property. Highly recommend. Kelly went above and beyond her role.

Glenda · 4 September 2025

★★★★★ 5/5

Trustpilot

Alison at Pattinsons in the Cramlington…

Alison at Pattinsons in the Cramlington branch has been absolutely fantastic from start to finish. She has been professional, approachable and incredibly helpful throughout the whole process.

Vikas · 10 July 2026

★★★★★ 5/5

Trustpilot

Thank you Rachel

My husband and I sold our house in South Shields and we were advised and assisted by Rachel from the South Shields branch of Pattinsons. Although the house sale should’ve been fairly straightforward, unfortunately it was anything but that thanks to the solicitor we appointed to conduct the sail. However Rachel was there every step of the way to help and advise us for which we are extremely grateful. If we ever needed to we would certainly use Pattinsons again although we would appoint a different solicitor. Thank you Rachel for all your help and support, much appreciated.

Olivia · 1 July 2024

★★★★★ 5/5

Trustpilot

Sale of townhouse in Seahouses

Having worked with Kelly and her team in the past, I was aware of how proactive they are in reaching a sale. They were extremely helpful and supportive throughout the process and worked in close contact with myself and the purchaser, to ensure the conveyancing ran as smooth as possible. As the seller, I discussed with Kelly and Darren an alteration in the asking price, in order to get that offer. We all agreed on the price and the best way forwards, which before long did bring the property to being under offer. It is a difficult market at the moment, but Kelly really does know her stuff extremely well and the whole team works very hard on both sides to secure the sale. Would definitely use again in the future.

Julie · 28 June 2024

★★★★★ 1/5

Trustpilot

Unprofessional

My stepdaughter and her partner paid a deposit on a property in order for it to be taken off the rental market. However, they weren't informed that the property was still available for auction. The manager of Pattisons in Sunderland also failed to inform them that a bid had been received on the house and the landlord had decided to simply sell. When we contacted the branch we were simply told that not only had the manager spoken to the landlord from her personal mobile (although what relevance this has is beyond me), but that it was out of her hands. No apologies or explanation as to why Pattisons hadn't contacted my stepdaughter as soon as they had this update, nor was any help offered to find alternative accommodation. There is now the possibility of the couple ending up homeless as they have given their current landlord notice. I am utterly disgusted at the manager's lack of concern or acknowledgment of responsibility.

Tracey · 9 August 2021

★★★★★ 5/5

Google

Excellent service from Dan and his colleagues at Pattinson's Houghton. Kept me informed all the way, was at hand via mobile and email, so no question went unanswered. Treated us with courtesy when in our home and explained process and costs thoroughly. Would recommend Pattinson Houghton Le Spring branch, Dan and his colleagues anytime, excellent service, well pleased 🙂

PHILIP · 11 October 2025

★★★★★ 4/5

Trustpilot

CONTINUAL SUPOPORT DURING A DIFFICULT REPOSSESION

Kaya Riches and Eloise wallace have been a fantatsic support tyo myself during a very challenging period in trying to regain possession of my rental property and recover rental arrears.

Bob · 4 June 2026

★★★★★ 5/5

Trustpilot

I always receive excellent service from…

I always receive excellent service from Leah Gallagher and Matthew Bliss.

Donald · 9 October 2026