Every review we hold for the Horsham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend.
An absolute pleasure to deal with at a time which for many can be stressful.
Nothing was too much trouble regardless of who I dealt with within the office. If you are thinking of selling or buying you will not go far wrong with Woodlands.
On the Lettings side a well deserved shout out to Karen and Joe..
Keep up the good work. 👍PositiveResponsiveness, Quality, Professionalism, Value
Richard · 26 February 2024
Agent replied · 15 June 2024
Hi Richard, Thanks so much for taking the time to give your thoughts, it is really appreciated and kind of you. Karen and Joe in the lettings team are superstars!
★★★★★ 5/5
GoogleI was very impressed with the service and support I received from Woodlands Estate Agents Horsham. Brandon was fantastic in the support and customer service he provided my mum and I in purchasing a flat for my mum. This was a big move for my elderly mum and with Brandon's support the process was stress free. Thank you. I would strongly recommend Woodlands.
Michaela · 22 August 2025
★★★★★ 5/5
GoogleIain, Ben and the whole team were extremely efficient, friendly and very helpful throughout the entire process of selling the property. I was extremely grateful for all the work they did behind the scenes to keep the transaction as stress free as it could possibly be. I would not hesitate to wholeheartedly recommend Woodlands Estate Agents.
Gaynor · 16 March 2026
Agent replied · 16 April 2026
Hi Gaynor, it was such a pleasure to work with you, and assist with the sale. We are sure the new owners will be so happy in their new home. Thank you once again.
★★★★★ 5/5
GoogleJoe Mcpherson has been excellent as well as Tom Cosens in their concern to look after their clients. Great customer service.
Dulu · 24 November 2025
Agent replied · 24 December 2025
Thank you very much for your kind words, It is really appreciated and hope we can continue to impress in the future :-)
★★★★★ 5/5
GoogleWe received excellent professional and practical service throughout the time that our property was on the market- in difficult marketing conditions- leading to the best price obtainable. All members of your staff were helpful, encouraging and cheerful and we will recommend your agency to any of our friends and contacts who are thinking about selling.
Kitty · 16 March 2026
Agent replied · 16 April 2026
Thank you Kitty, It was a privilege to have had the opportunity to assist yourself and Michael with the sale of your beautiful home. Thank you again for your custom, and for your very kind words.
★★★★★ 5/5
GoogleChris has been incredibly helpful throughout the process. Professional, approachable, and always quick to respond, he made everything smooth and stress-free. Highly recommend!
Besir · 16 October 2025
Agent replied · 16 April 2026
Hi Besir, that is wonderful to hear, thank you for taking your time to leave such kind words. thank you for choosing Woodlands, Chris and rest of the team are on hand if we can be of further help in the future.
★★★★★ 5/5
GoogleWoodlands in Horsham are an exceptional lettings agency. We have experienced only the highest professional service. There is a personal approach here which gives you that extra level of confidence in getting what you are looking for. I have no hesitation in unreservedly recommending their services.Peter
Peter · 10 November 2024
Agent replied · 8 December 2024
Hi Peter, thank you for leaving such kind words, we try really hard to make sure every client is treated as an individual as we appreciate everyone's requirements are different and we tailor our approach to suit. Thank you for your custom.
★★★★★ 5/5
GoogleGreat communication , Brandon has been brilliant. From booking in viewings to making an offer and then exchanging. I would recommend Woodlands.
Emma · 18 August 2025
Agent replied · 8 September 2025
Hi Emma! Amazing, thank you so much for your kind words about your experience working alongside Brandon on your purchase. We hope you have many happy years in your new home :-)
★★★★★ 5/5
GoogleThe entire team at Woodlands did an outstanding job selling our house, from initial viewings, to completion. The constant communication was reassuring, we didn't feel forgotten. With a chain of twelve properties to complete, Iain the manager was spectacular in succeeding in his task!
Well done to all!
Mike · 16 February 2026
Agent replied · 16 April 2026
Hi Mike, thank you, sincerely for your kind words. We were so proud to be able to get such a monumental chain through successfully- the longest ever achieved! and thank you for your patience as we pushed things through for you. wishing you all well in your beautiful new home.
★★★★★ 5/5
GoogleWe had a really good experience with Chris. He was warm, generous with his time, and responsive. He answered all our questions, guided us clearly, and made the whole process feel smooth from start to finish. We also appreciated that he saw us as strong tenants and treated us with genuine respect throughout. ⭐️
Sara · 10 December 2025
Agent replied · 24 December 2025
Hi Sara, thank you for taking the time to leave such kind comments regarding your experience dealing with Chris. We hope you are settling in well in your new home.
★★★★★ 1/5
TrustpilotWhat can I say
What can I say, as a buyer do not expect any customer care what so ever. Its pretty obvious as they are not getting any money off you so they really have no interest in helping you. We started off meeting David Jeffrey who was very nice, knowledgeable and friendly but he had literally just sold his share in the business. Director Simon Ley is arrogant bordering on rude. If you need a response , he replies 3-4 days later or rings you after 5.30pm, if you miss the call you cant ring back as the office is then shut so you wait another day. Picking up the keys the office staff were pleasant especially Lynda. They said if you need anything please do not hesitate to ask. Arrived at new house, boiler didn't work so rang the office to ask if they could ring the vendors to see if it was something obvious that we had overlooked. 3 days later nothing. Best of luck if you are buying a property from Woodlands. Read trust pilot reviews not all the 5 star ones on their webpage which are probably written by them selves.
Joe · 17 June 2024
★★★★★ 5/5
GoogleBen from Woodlands was brilliant throughout the whole process, lining up multiple viewings in the first week to secure an early sale and continuing to communicate on a regular basis with all the relevant parties until exchange. His communication skills are excellent and he kept me regularly updated. Thoroughly recommend this Estate Agent.
Kathryn · 26 November 2025
Agent replied · 24 December 2025
Hi Kathryn, Ahh Fantastic! What lovely feedback, thank you for taking the time to let us know how your sale went. We were so pleased to assist you and appreciate your returning custom.
★★★★★ 5/5
GoogleMy property sale has just completed. I am extremely happy with how Woodlands, and in particular David Jeffrey, dealt with the whole process, given that at times it has been difficult and slow to progress (through no fault of Woodlands). From the valuation to completion I couldn't have wished for a better service and I would have no hesitation in recommending Woodlands.
Marjory · 16 June 2023
Agent replied · 15 June 2024
Hi Marjory, thank you very much for taking the time to leave a review on the woodlands sales team in Horsham. It's not always plain sailing, but when challenges arise, we are always there to try and keep the sale on track! We appreciate your business.
★★★★★ 5/5
TrustpilotSincerely Satisfied
My wife and I are both overseas landlords with just one rental property each; hardly big time. But as you can imagine, managing our investment at a distance can be a challenge. That said, our 15 years with Woodlands have been worry-free. Sure, we've had the occasional problem, which is why safe hands are needed. They have always been provided by friendly and competent management and staff with whom we have developed a level of confidence bordering on a family relationship. We just drop in for a chat when we visit. The business side looks after itself. Other than a free beer, what more could you ask for?
Harry · 17 December 2025
★★★★★ 5/5
GoogleI’ve been so impressed with the team at woodlands! From Chris Roadknight and Carolyn taking time to help me find the perfect rental property to Katie supporting with any queries or issues. The team have all been very friendly, responsive and caring and have always gone the extra mile. They are always looking to support you as an individual and what is right for you, its not all about the money for them. I couldn't recommend them more.PositiveResponsiveness, Professionalism
Laura · 8 November 2024
Agent replied · 8 December 2024
Hi Laura, Thank you so much for taking the time to leave a review for the team here at Woodlands, it is truly appreciated and really kind words! We hope we can be of assistance for you again in the future.
★★★★★ 5/5
GoogleThe service we received from Simon and the team was 1st Class and professional throughout the whole process and with a personal feel. Thank you so much for making our move as painless as possible.
Clive · 25 July 2024
Agent replied · 24 August 2024
Hi Clive, Wow, what lovely feedback, that really is appreciated thank you. We were delighted to assist not only in your sale but also your purchase. We hope you will be very happy in your new home.
★★★★★ 5/5
GoogleChris Roadknight is a true professional and genuinely nice guy. The support I received was individualised to my needs, and emails and calls always responded to immediately. Thankyou Chris and all the team at Woodlands.
Arlette · 25 July 2024
Agent replied · 24 August 2024
Hi Arlette, You have just made Chris' day! thank you so much for your kind words :-)
★★★★★ 5/5
GoogleHave nothing but good things to say about our experience with woodlands from the beginning of our tenancy. However I have to name one person in particular, Joe in property management is amazing. He is not just fantastic at his job but he …
Emma · 16 November 2025
Agent replied · 16 April 2026
Hi Emma! Wow, thank you so much for taking the time to leave such a lovely review of your experience working with Joe. He really is like this with every client and we are so pleased to have him as such a key part of our team. Hope we can continue to impress you moving forward :-)
★★★★★ 5/5
GoogleWoodlands were incredible throughout, always chasing things and constantly in communication with us, made buying our first home a lot less stressful and more exciting. Big thanks to Simon who was a pleasure to deal with and helped get it over the line. Would highly recommend Simon and the team at Woodlands.
Liam · 16 June 2023
Agent replied · 15 June 2024
Hi Liam, thank you so much for your kind words. It was a pleasure to help you both with your purchase and hope you are settling in well in your new home!
★★★★★ 5/5
GoogleCourteous, efficient service! Finding new tenants,, keeping us aware of requirements and looking after all the issues that make for a seamless change in occupancy. Thank you Woodlands and special thanks to Chris!
Sheila · 25 July 2024
Agent replied · 24 August 2024
Hi Sheila, Thank you very much for your kind words and we were very pleased to assist in finding a lovely new tenant for you. thanks again.
★★★★★ 5/5
TrustpilotStephanie is a honey to deal with
Stephanie is a honey to deal with. Friendly and courteous which puts me at ease on her inspection visits.
Denise · 19 January 2026
★★★★★ 5/5
TrustpilotMy experience with Woodlands Estates…
My experience with Woodlands Estates Isleworth has been a very positive one from the moment i met Pavan(manager) he had great ideas and a confidence for selling my property,all the way through the process was handled very well,and the outcome was my property was sold,Special thanks to Pavan,thank you for everything you have done.
Kevin · 18 December 2024
★★★★★ 5/5
GoogleVery pleased with the service I've received from Woodlands selling my mums house. Great service from all involved, wouldn't hesitate to recommend them or use them again.
Thank you all
Tracy · 16 February 2026
Agent replied · 16 April 2026
Thank you, Tracy for such kind words. It was a privilege to be able to assist you with the sale of your mums home. Hope we can help you and the family again in the future.
★★★★★ 1/5
TrustpilotBeware. Do not trust them!!
Beware! They cannot be trusted!! They are good at making false promises, which they never fulfil. They misrepresent properties. They lie, and no transparency! I purchased a property through them, they failed to disclose various repairs required to the property, also failed to disclose the hidden damages! After I got the keys, I found the property in a absolutely filthy dirty condition, with so much rubbish, clutter, empty vapes, used condoms and drugs substances!! Worst of all, the seller left dog poop all over the garden! Surely the estate agents knew about all this, as the estate agent mentioned that seller is a close client of theirs! I chased them up for 2 whole weeks, only got false promises and fobbd off. In the process of taking legal action against the fraudster seller and these estate agents, both equally liable!! read less
Rafiqul · 4 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
