Every review we hold for the Horsham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team at Mansell McTaggart provided an excellent service. We were always kept informed about the progress of our sale by their friendly and professional staff. Jacob in particular was excellent in communicating up and down the chain in order to maintain momentum towards our successful completion day.
Ali · 18 February 2024
Agent replied · 17 June 2024
Thank you for the review and valued custom Alison. It was our pleasure to assist you with the sale of your family home and would like to wish you all every happiness in the new home. All the best, Guy & team
★★★★★ 5/5
GoogleHarvey was most helpful, very friendly and knowledgeable. Great service
Daniel · 18 June 2023
Agent replied · 17 June 2024
Thank you for 5* review and good to hear you were looked after by Harvey. All the best. Guy & team
★★★★★ 5/5
GoogleMansell use a totally personal approach in their sale of a property! Every single agent came to our house to meet us and the sale went through so easily. All the agents went out of their way to chase enquiries and take care of our family during our move. I have used various agents in Horsham and these guys trump the lot ! Would highly recommend this agent!
Sydney · 18 June 2022
Agent replied · 17 June 2024
Thank you for the review and your valued custom. It is great to hear of your positive experience and it was our pleasure to assist you throughout the journey. All the best in your new home. Guy & team.
★★★★★ 5/5
GoogleVery friendly and easy to deal with.
Guy, scott and Jacob were all happy to help and chip in where necessary and have made the whole procedure simple and stress free.
Thanks guys.
Auto · 19 June 2019
Agent replied · 17 June 2024
Many thanks for your 5* review Rob. It was our pleasure to assist your parents with their purchase and we all hope they are very happy in their new home. Guy, Scott & Jacob
★★★★★ 1/5
GoogleThey did not vet buyers well so we did second viewings ourself for people who were not even on the market. We went under offer and they forwarded some highly offensive unedited emails from the buyer. When it broke down we discovered that you have to pay £300 to take your house off the market with them . They won’t allow us to do online viewings before in person viewings at the moment. Avoid
Mia · 18 June 2021
Agent replied · 17 June 2024
Dear Mia
We are very disappointed in this review having had such wonderful, faultless feedback from you in person and it is therefore appropriate that we respond to clarify the facts in your case.
Having been formally instructed on your property as a result of your previous agent failing to sell for you, you read, agreed and signed your Terms of Business contract with us before we spent our marketing budget on professional photos, floorplans, EPC and major portal listings. This is standard for all our vendors. We had a sale agreed with you within 5 months. Your buyer then attempted to re-negotiate their offer, but we stood by you and the agreement and your buyers continued with their purchase at the original price. Unfortunately, they later pulled out of the chain, at which time you took stock, reconsidered your plans and decided to cancel your move and withdraw your property from the market.
As our contract confirms, very clearly and not in any small print, we advised you of your obligation to your exit fee for removing your home from the market. This is a standard £200 + VAT across all our contracts, our ‘open’ preference over a locked-in contract for weeks/months, and covers a token loss on our part having heavily invested our marketing budget on instruction, as mentioned. At this point, you changed your mind about leaving and instead instructed us to increase your sale price by a further £50,000 against our advice, which of course is your prerogative; we can only offer our extensive expertise on the market climate.
As you are aware, we vet every buyer before they view a property and we have always advised you on their positions. As the government have relaxed the constraints over time, we have been permitted to conduct physical viewings (within safety guidelines) and were keen to do so. Again, it was your own personal choice to conduct your own virtual viewings.
We are sorry that your absence of understanding of our exit fee has resulted in a negative review.
We wish you all the best with any future plans and encourage you to read any future terms and conditions you enter to, in full. Kind regards, Guy
★★★★★ 5/5
GoogleSuperb service, not even our own estate agents! (acting for our vendor). Jacob valiantly held our chain together and was in regular contact chasing up and down the chain until we finally exchanged contracts after various delays outside his control; everything you would hope an estate agent would do, he did, from our side of the fence.
Ali · 18 June 2023
Agent replied · 17 June 2024
Many thanks for the review Alison. The team would like to wish you every happiness in your new home and welcome to Horsham! Guy, Jacob, Scott, Harvey & Diana
★★★★★ 5/5
GoogleThe team at Mansell McTaggart were outstanding from our initial valuation right up to exchange of contacts. They were always available to provide us with an update or to chase on matters when needed. They usually knew the answers to our questions before we had even asked them and were always able to provide invaluable advice. We would highly recommend them to anyone looking to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Louise · 24 November 2021
Agent replied · 17 June 2024
Thank you for your fantastic 5* review of our team and the service received. It was our pleasure to assist you with the sale of your family home and thank you for your valued custom. We would like to wish you and your boys all the best for the future and enjoy your new home! Guy, Jacob, Scott, Harry & Miles
★★★★★ 2/5
GoogleI was not at all impressed with the way my current home was marketed. I was greeted in what felt like a pretty unfriendly way. No smile or pleasantries. I was given a ridiculously short time to view (the most expensive purchase of my life), before I was being told I had to leave because the next viewers had arrived. I would expect to have at least 30 uninterrupted minutes to view.
This synthetic attempt to make it seem that masses of people want to buy this house insults potential purchasers intelligence and just causes irritation. The fact I bought it was not down to you. I had pretty well decided on it before my viewing. Indeed the difficulty of very limited parking became very apparent as viewers jostled and blocked the neighbours. This probably put others off. Could have put me off.
Anna · 19 June 2019
Agent replied · 17 June 2024
Many thanks for your recent feedback. We certainly value all feedback and work relentlessly to improve our service to all buyers and sellers. It’s good to hear that we successfully packaged the property details in such a way that you were decided about it before the viewing. Following the reduction in the asking price of the property, a renewed and significant interest in it resulted in multiple viewing requests. To minimise disturbance, the seller instructed us to book several adjacent viewings on a Saturday. We allocated sufficient time for each buyer to view the property and I am sure you can appreciate from time to time buyers do run early and late, which on occasions can create overlap and associated temporary parking limitations. On your first visit to the property, you were welcomed to view for the entirety of your allotted time, and not rushed when you decided to stay for almost an hour, We are not in the habit of asking viewers to leave what could possibly be their future home. There were 4 further couples booked in to view after your allotted time. Following your offer, it was unfortunate that your agent, Purple Bricks, did not have all the necessary information available to properly establish the linked chain of 4 properties. Whilst our team took on the task of digging into the situation to gain clarity in preparation for putting your offer forward, our vendor was not in a position to accept such an unknown at that time, and we therefore honoured further viewings already booked the following weekend. Our team offered to schedule an additional viewing for you on the understanding that our diaries were booked to accompany other property viewings further to your appointment. We are so very glad that our team managed to steer the transaction to an exchange of contracts within 8 weeks of the sale being agreed and the team would like to wish you every happiness in your new home. Kind regards, Guy
★★★★★ 5/5
GoogleJacob and Guy were fantastic when we bought our first house in Horsham earlier this year! We found them to be much more helpful than other estate agents we encountered! Would recommend!
Charlotte · 19 June 2019
Agent replied · 17 June 2024
Hi Charlotte, many thanks for your 5* review and we are so very pleased to hear of your positive experience. All the best, Guy
★★★★★ 5/5
GoogleWe used the Crawley branch for our previous move and they did such a good job we thought we would try the Horsham branch as they were closer to our home at the time. I have to say we were not disappointed by the team at Horsham at all! Guy instantly saw the property as what it was and could be and marketed it perfectly. Other companies we had round for quotes were not so open eye'ed. Natasha and Jacob each viewed the property before it went on the market to enable them to get a good feel for it which we liked, as it gave us the confidence that they knew the house and could sell it.
We would recommend them to anyone who is selling within their catchment area.
Mark · 19 June 2019
Agent replied · 17 June 2024
Hi Mark, thank you for the positive review and we are delighted that the move came together and you are well settled in your new home. If you decide move number 3 is on the cards do get in touch as it would be a pleasure to assist you. Kind regards, Guy
★★★★★ 5/5
GoogleThis was my second experience of MM Horsham, having bought my house through them previously. Having had a great experience as a buyer, it was an obvious choice when it came to selling. I communicated and worked with all three of the team during the process and found it really easy as an experience. It always felt like the team were in my corner and they were happy to advise, guide and answer questions. They were always contactable, realistic and honest and I knew my buyer would also have a good experience. Guy’s experience is particularly valuable should there be any news for negotiation or compromise and I would definitely recommend them to anyone looking to buy or sell.
Travelling · 19 June 2019
Agent replied · 17 June 2024
Hi Holly, many thanks for your positive review and kind words. As always it was our absolute pleasure to assist you in a challenging market. Should you move back to Sussex do get in contact! All the best for the rest of the year, Guy
★★★★★ 4/5
GoogleWe were very happy with the service we got from Guy and the whole team, particular mention goes to Jacob who chased everyone to make sure the process went quickly and smoothly. I thought Guy communicated very well, had a specific plan for our sale and demonstrated expert knowledge of his market. Handling prospective buyers was done well, there was obviously a filter in place so that only serious people came to view. All-in-all, we would recommend anyone considering selling in the Horsham area to go talk with Mansell McTaggart.
David · 19 June 2019
Agent replied · 17 June 2024
Thank you for your positive review and all the best in your new home! Guy, Jacob & Scott
★★★★★ 5/5
GoogleAfter a failed attempt at using an online agent to sell our property, we used Mansell McTaggart and from start to finish we couldn’t fault them. Great communication and a very friendly team. Kept us informed throughout about up-coming viewings and also passing on the feedback received. Even after we had accepted an offer, they kept on top of our sale by communicating with both sets of solicitors and made the whole process so much easier for us. I wouldn’t hesitate to recommend them and would definitely use them again.
Nick · 19 June 2019
Agent replied · 17 June 2024
Hi Nick, thank you for the review. It is always great to hear of positive experiences from our clients. I hope the family are well and have a great rest of the year. Guy
★★★★★ 5/5
TrustpilotExcellent service by a friendly and approachable team
I’d be pleased to recommend Mansell McTaggart (Haywards Heath) to anyone considering selling their home. The team, comprised of Andrew, Jimmy and Karl were friendly, approachable and professional throughout. Altogether an excellent service.
Ed · 19 December 2023
★★★★★ 5/5
GoogleWe have viewed a property in Horsham with Scott Covey and we were truly impressed with his professional manner and depth of knowledge about the property, neighbourhood, and the surrounding area. All the information he has provided us with made us confident enough to put an offer down on this property. Thanks for all your help!
Anna · 18 June 2023
Agent replied · 17 June 2024
Thank you for your feedback Anna and great to hear Scott looked after you at the viewing. All the best. Guy & team
★★★★★ 5/5
GoogleBoth Jacob and Guy were great at communicating with us throughout the purchase of our first house in Horsham earlier this year. The whole process could not have gone any smoother.
Duncan · 19 June 2019
Agent replied · 17 June 2024
Hi Duncan, many thanks for your kind words. I am so very glad it all came together for you without too much stress. Have a great rest of the year! Guy
★★★★★ 5/5
GoogleJacob and the rest of the team were fantastic at keeping in touch and making sure the process of buying our first home was as stress-free as possible (in a pandemic!).
We felt fully supported at every stage, from the first (socially distanced) viewing in August to the completion date in March - and the Mansell McTaggart team were unflagging in their enthusiasm, despite the slow-downs caused by the coronavirus.PositiveResponsiveness, Quality, Professionalism
Frances · 18 June 2021
Agent replied · 17 June 2024
Frances, thank you very much for the fantastic feedback and positive review. The team would like to wish you every happiness in your new home and all the best to you. Guy, Jacob, Scott, Harry & Miles.
★★★★★ 5/5
GoogleHarvey was efficient, knowledgeable and approachable throughout.
Adam · 18 June 2023
Agent replied · 17 June 2024
Thank you for the feedback Adam and great to hear that Harvey has looked after you at the viewing. Guy & team
★★★★★ 5/5
GoogleEarly in 2018, my elderly Mother purchased a house in Horsham. Mansell McTaggart were the selling agent. I have purchased and sold eight houses over the last thirty years, so have the abillity to differentiate good from poor agents. I was very impressed with the way Guy and Jacob balanced the transaction bewteen optimising their sellers position, and managing to satisfy my Mothers purchase requirements. I would happily buy or sell house number nine through Mansell McTaggart.
Toby · 19 June 2019
Agent replied · 17 June 2024
Hi Toby, many thanks for your 5* review. I am so very happy that you were pleased with the service and hope your mum is settling into her new home. Kind regards, Guy
★★★★★ 4/5
GoogleMansell Mc Taggart sold my house in Irwin Drive, Horsham quickly and with courtesy and help at all times. In fact they sold it twice as I my situation changed during the process and I unfortunately had to drop out first time. MMT seemed unconcerned and helpfully pushed along the sales on both occasions. The result on the final sale was an unexpectedly early and convenient completion for both parties..PositiveProfessionalism
Peter · 18 June 2021
Agent replied · 17 June 2024
Peter, thank you for taking the time to review our business. It was a pleasure to guide you through this bumpy market. All the best in your new home and thank you for your valued custom. Guy, Jacob, Scott, Harry & Miles
★★★★★ 5/5
GoogleWe sold our house through the Estate agent, Mansell McTaggart Horsham branch.
The sales team we worked with, lead by Harvey Murrell and Jacob Rafferty, were very pro active and professional throughout the process. Always keeping us updated
and liasing with the solicitors.
All done with a very friendly and approachable attitude.
Jacqui · 23 July 2023
Agent replied · 17 June 2024
Many thanks for the review and your valued custom Jacqui. It was our pleasure to assist and wish you all the best for your onward chapter, Guy & team
★★★★★ 5/5
GoogleWarm welcome to viewing the property. Informative and was led around the property in a calm and timely manner. Have been attentive throughout. Would highly recommend.
Joey · 4 December 2024
Agent replied · 11 December 2024
Thank you for taking the time to review us and great to read of your positive experience. All the best, Guy & team
★★★★★ 5/5
GoogleGuy Bateman and his team are first rate. I cannot recommend them highly enough for their kindness, professionalism and superb service when selling our house a year ago
Diana · 19 June 2019
Agent replied · 17 June 2024
Hi Diana, thank you for your kind words and I hope you and the family are well. Next time you are passing Horsham do pop in. Kind regards, Guy
★★★★★ 5/5
GoogleWe've sold two houses through Mansell's Horsham and they have excelled on both occasions. Always prompt and thorough with communication, easy to deal with and quick to find solutions to hurdles that arise in every sale. If you are serious and realistic about selling your property, the team at Mansell will look after you and make sure you get the result you want, keeping you informed at every stage.
Nick · 18 June 2021
Agent replied · 17 June 2024
Thank you, Nick! We really appreciate you taking time out to leave us some feedback, it's of great value and it was an absolute pleasure to be of service to you again! Best wishes, Guy & the team :)
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