Trusted Agent profile · Horsham
★★★★★
530 reviews across 2 platforms
30 Carfax, Horsham, RH12 1EE
Leaders Lettings's office in Horsham, at 30 Carfax, is rated 4.7 out of 5 across 530 reviews on two platforms, including 519 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
4/5
GoogleVery friendly staff, good communication with the clients (me and my husband), happy to help, reliable and competent. Chloe who's the one who dealt with us is great. We are settled and happy now.
Hi Elisa, thank you for taking the time to leave a review. We are delighted you have been happy with the service and will be sure to pass on your kind words to the team, in particular Chloe.
5/5
Yellvery professional
My move to Horsham was very smooth with Leaders. They have been very professional, no problems so far.
1/5
GoogleDon't get involved with thief's.They offer no deposit contracts and in the end they send fake invoices with overpriced and unnecessary services from dodgy companies connected to them.
Hi Rumen, I’m really sorry you are not happy with our service, we take any comments like yours very seriously and always look into them further. Unfortunately on this occasion, despite a thorough search we can’t find you on our system. If you could please email me direct on ktaylor@leaders.co.uk I will see if I can help. Many thanks Kathy
5/5
GoogleI have always been very happy with the level of professionalism and service provided us by Leaders' Horsham office, as well as the charming demeanour and friendly attitude always displayed by their staff.
Hi David, thank you for taking the time to leave a review. We are pleased you have been happy with the service and will be sure to pass your kind words onto the branch.
5/5
GoogleThe team at Leaders always make themselves available to help me, and strike the perfect balance between looking after the interests of both tenant and landlord. A highly professional service and highly recommended.
Hi Daniel Thank you so much for taking the time to leave us such a great review. We strive to provide a great service for both our landlords and tenants so we're really pleased that you have been satisfied using our services.
5/5
GoogleAs a contractor, I communicate with Leon Parker regularly. Always very responsive and there if we need any help with LL’s or tenants.PositiveProfessionalism
Hi Josh Earle, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Horsham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe would just like to say how impressed we were with Leaders finding us a tenant so quickly. This was our first experience of being landlords and the whole process went smoothly. All the staff helped us to complete the necessary paperwork and guided us with all we had to do from our end. We would certainly recommend Leaders.
5/5
GoogleLeaders were very professional and helpful when we were looking for a property in Horsham. Annabelle showed us a few properties and was very efficient, knowledgeable and genuine. Other staff members were also proactive in keeping us up to date with properties coming onto the market. I would definitely recommend them and use their services again in the future.
5/5
GoogleGreat service and very helpful
Dear Harriet, Thank you for reviewing your latest experience. Kind regards Josh Weller - Senior Branch Manager
5/5
GoogleFirst time renting with Leaders and can't praise Annabelle Crossman enough. She went above and beyond through the whole process. 5 stars for the service at Leaders Horsham.
Hi Yesrab, thank you for taking the time to let us know about the service you received from the team at Horsham. We are delighted to read that Anabelle has been able to provide such exemplary service to you throughout your experience and by going above and beyond. We will ensure your comments are passed onto Anabelle, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleAll the staff are very helpful and professional, even when it comes to dealing with first time customers like me
Hi Madalin Petre, Thank you for the great review of our Leaders Estate Agents Horsham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleGreat service with Chloe McAteer, Senior Lettings Negotiator in Horsham Branch. Professional and reassuring through the whole experience. You are a true treasure to your employer.
Hi Suzana, thank you for this wonderful review, we are so pleased to read of the exemplary level of service that Chloe has been able to provide you throughout your experience. We will ensure your comments are relayed onto Chloe. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders
1/5
GoogleIf I had to describe Leaders in one word it would be unpleasant. Avoid at all cost.NegativeQuality, Professionalism, Value
Dear Mr Dieter, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
5/5
GoogleWonderful, quick responses from Annabelle, very helpful and friendly whilst extremely professional.
Good morning Loraine, Thank you so much for your 5* review for Annabelle. Kindest regards, Chloe Copestake Branch Manager
1/5
GoogleAll the staff are friendly and can't do enough for you. Annabelle very helpful and efficient. Update 1 year on. 1 star.
Hi Robin, our apologies we haven’t been able to respond to this sooner. It’s a shame to see that our team in Horsham have received a low star rating, we can see from your comments that you left us a 5* review in the past mentioning how pleased you were with the service so of course are really disappointed that your experience has changed so drastically since this. We would really like the opportunity to speak with you about this so we can find out from you how we can turn your experience around, if you are willing to do so then please contact us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
5/5
GoogleThroughout the six months that we have been dealing with Leaders Lettings, you have always been most helpful and understanding when we have needed your assistance in fixing repairs and maintenance, dealing with the landlord and delivering a good service for those renting through your agency and would recommend you. We wish you good luck in the future.
5/5
GoogleExcellent service, very professional, gave reassurance through a very stressful period.
Hi Sharon, we're happy to hear you had such a positive experience with our team at Leaders Horsham, thank you for your comments. Kind regards Customer Care Team
5/5
GoogleJake our property manager has been fantastic. Any problems have been dealt with quickly with politeness and efficiency. Really is an asset to Leaders!
Hi Christopher, thanks for taking the time to leave us a review about your experience with the Leaders team at Horsham. We are so happy to hear that Jake has been able to provide you with such an exemplary level of service to you throughout your dealings with him. We will ensure your comments are passed onto Jake so he is aware of your kind words. If there is anything further we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleWe were very impressed with the service given by Chloe and Annabelle in the lettings team when we moved into our new property. We had a lot of questions and they always responded very quickly and were very friendly. They also organised additional help to ensure we could move in at a specific time.
1/5
GoogleBRIGHTON OFFICE: Poor treatment, poor communication, side with landlord over tenant. Not recommended.NegativeResponsiveness, Professionalism
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Horsham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleAn excellent service easy clear and delivered on time with great customer service. I would use Leaders again and would definitely recommend them.
Hi Barry, We're so pleased you have been happy with our service and would recommend us as we strive to satisfy our customers. We'll be sure to pass your feedback on to the team.
5/5
GoogleStrong professionals. a perfect choice. recommend
Good morning Viorela, Thank you so much for your review, Good luck with your move! Many thanks, Chloe Copestake - Lettings Manager.
5/5
GoogleFriendly, helpful, professional and easy to deal with! Made the whole experience hassle free. Thank you so much xx
Hi George, thank you for your kind words and this wonderful review about the Leaders team in Horsham. We're pleased that the team were able to offer so much help and were able to make the process so hassle free for you. If there is anything further we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleAs a tenant, I found Leaders Horsham to be very professional and friendly right from the start of my tenancy. They have always been quick to respond to and sort out any queries/concerns (if at all) with the property. Altogether, I've had a great experience renting through them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Horsham won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
