5/5
GoogleVery good customer care.
Agent replied · 19 June 2024
Good morning Alberto, Thank you for your review. Many thanks, Chloe Copestake - Lettings Manager.
Trusted Agent profile · Horsham
Leaders Lettings Horsham reviews
★★★★★
530 reviews across 2 platforms
30 Carfax, Horsham, RH12 1EE
Leaders Lettings's office in Horsham, at 30 Carfax, is rated 4.7 out of 5 across 530 reviews on two platforms, including 519 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
Awards
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
Google5/5
GoogleA very friendly office and staff. Always friendly and professional.
Agent replied · 19 June 2024
Hi Alf Crossman, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Horsham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
YellLeaders horsham
Moved into a property in Horsham via Leaders. Fantastic service from all the staff in the Horsham office. We looked at a number of houses before we settled on one. No pressure to make a decision immediately which we found with some of the other agents in Horsham. Brilliant. 5 stars
5/5
GoogleAs always, a great service. Manager Kathy always goes the extra mile to help. Steve Stritch - Landlord
Agent replied · 19 June 2024
Hi Steve, Many thanks for your kind words - we will be sure to pass your feedback on to Kathy.
5/5
GoogleThey have always looked after us, long-term relationship
Agent replied · 19 June 2024
We appreciate your positive review about your recent experience with us!
5/5
GoogleIt was a pleasure working with the team at Leaders in Horsham. They were always there for us when we needed them and nothing was too much trouble. They were always polite, courteous and friendly and I would not hesitate to recommend them.
5/5
GoogleKat has shown us round our future home twice now she has been very knowledgable and personable, she has always made time for us. So far our experience has been great and we very much enjoyed her viewing in costume 😊 …
5/5
GoogleWe have been with Leaders for just over 6 months now and they have been fantastic, any problems we have had are sorted out straight away and the team are always friendly and follow up to make sure we are happy. Would thoroughly recommend using them.
5/5
YellLeaders Horsham
I found Leaders (Horsham) extremely efficient and helpful throughout the stressful process of selling my home and renting. The few problems and shortcomings I have had regarding the rented property I'm now in have been handled sympathetically and all staff have been friendly and helpful.
5/5
GoogleBoth my partner and I have just leased a property through leaders in Horsham, both katrina and Chloe have been most helpful and always on hand to help with any of our questions. Definetly would recommend. Thanks for everything.
4/5
YellLeaders of Horsham
Tenants moved out of our rental property leaving it in a dreadful state. Leaders Property Management worked miracles to get in ready in time for the next tenants to move in. I was very impressed by their speed and efficiency. Would recommend as rental agents.
5/5
GoogleNever been here but my phone says I have?
Agent replied · 19 June 2024
Hi Andrew, thank you for getting in touch, I am unsure why your phone would say you have attended the branch if this has never been the case but can understand why this would cause confusion. I would suggest you get in contact with your network provider if you wish to investigate this further. Kind Regards, Leaders
5/5
GoogleQuick turnaround and helpful service from the whole team!
Agent replied · 19 June 2024
Hi Harry, thank you taking the time to leave feedback. We are pleased you have been happy with the service and will pass your comments onto the branch.
5/5
GoogleFantastic service all the way with Jake at Horsham Leaders putting the icing on the customer service cake today. Lovely to see that your lettings agent is super customer focused and proactive. This invariably leads to success.
5/5
GoogleSuper friendly and efficient! They all made my experience so easy and refreshing for a first timer. Katarina's customer service was especially satisfying! 5 star for sure, so happy in my new flat.
5/5
GoogleWe have rented from Leaders for nearly 5 years and Nadine has always been amazing. Her customer service is great and she will always go the extra mile to solve any problems promptly.
5/5
YellGreat Landlord Managed Service
The team at Leaders always make themselves available to help me, and strike the perfect balance between looking after the interests of both tenant and landlord. A highly professional service and highly recommended.
4/5
YellLeaders of Horsham
I have worked with Leaders over many years, and they have always been efficient and responsive to problems, and always pleasant. They work as a team, and there is always someone to help.
5/5
GoogleAs always Leaders in Horsham are fantastic to work with, this is the 3rd time I have used them and I have always been delighted by the service provided.
4/5
GoogleHelpful staff and the properties they have on rent are always clean to move in but they are expensive. Top quality.
5/5
Yellunconditional relation
Hi all it has been an honor to use leaders as my flat agent, they are so reliable no hassles really.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Dear Lewis Anderson, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Dear Ram Rajah, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Leaders Lettings Horsham
Has Leaders Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Horsham won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
