Henry Adams Horsham reviews

★★★★★ 5/5

Trustpilot

10 stars for Kev!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

Scarlett · 10 March 2026

★★★★★ 5/5

Trustpilot

Henry Adams were excellent with the…

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

Lynda · 19 January 2026

★★★★★ 5/5

Trustpilot

Henry Adams Bognor …

recently rented a property through Henry Adams, and the experience was smooth and professional from start to finish. The team communicated clearly at every stage, from booking the viewing to completing the paperwork, and they were quick to answer any questions I had throughout the process. Move-in was well organised, and the property was handed over clean and in good condition. Since moving in, any small issues have been dealt with promptly, and I’ve appreciated how approachable and helpful the staff have been. Overall, Henry Adams made renting straightforward and stress-free, and I would happily recommend them.

Samantha · 9 November 2025

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

MD · 14 March 2026

★★★★★ 1/5

Trustpilot

Horsham Letting’s Team Give the Industry a Bad Name!!

For context, since university I have rented for over 10 years. I have always paid on time, kept the property well and have always gotten my deposit back in full. Any interaction with the respective Letting Agency has always been professional in nature and without issues. Therefore, it’s such a shame that the last ever house I rented before buying my own house was via Henry Adams Lettings in Horsham as they single handedly have undone all those previous positive rental experiences. My grievance is with the appalling unprofessionalism of their staff during my notice period. Out of goodwill, I obliged the Letting Agency to conduct viewings during my notice period as I’ve always done. Days later, I was sent an email to ask would I be available the next day at 1pm to allow these new tenants access so that they could take measurements for their furniture. As Henry Adams did not have keys they expected me to facilitate this (their issue and not mine). It is highly inconsiderate and naive to think that a working person would be available at such short notice in the middle of a working day to facilitate this. Despite telling them of my unavailability I was constantly hounded and harassed by a bombardment of subsequent emails asking when would I be free. Even when I said I can’t facilitate this due to my professional and personal commitments I was still sent emails asking what day and time would I be available. It’s fine to ask but if someone says no then you have to respect that. It got to the point where I actually questioned whether the Letting’s Manager was illiterate as I could not of been more un-ambiguous and clearer in my email. I was still a paying tenant yet was being pestered constantly by them. In one day, I was emailed by two different people to ask about my availability. One person even emailed me to say a locksmith was trying to get in touch to change the locks. What a horribly intimidating way to treat a paying tenant? How can a so called ARLA registered Letting Agency behave like this? How can they be so ignorant and disrespectful to infringe on a tenant’s legal Right to Quiet Enjoyment? In order to stop the constant emails and stress it was bringing me I rang the Letting’s Manager. She was highly defensive and completely out of her depth in dealing with a customer complaint. She constantly spoke over me and never accepted responsibility that her and her team over stepped the mark. It became very apparent during the conversation that the reason the Letting Team whom report into her are so unprofessional are due to the (low) standards that she sets. When it came to the check out inventory it was clear that Henry Adams in Horsham held a grudge against me. They tried to withhold as much of the deposit as they could from me. For example, they accused me of killing two out-door plants. When I asked what were the names of the plants that I supposedly killed they could not answer me.10 days after sending me ‘The Check-Out Inventory’ they said I had also broken a curtain pole despite me not having access to the property during those 10 days. Over 23 emails were sent back and forth. More stress! Eventually my full deposit was released back to me without any acknowledgement or apology from them. In hindsight, I wish the dispute had gone to an independent arbitrator to highlight what a highly petty and unprofessional Letting Agency they are. To future tenants; I would advise to avoid properties managed by Henry Adams in Horsham. From my experience, they have no respect for tenants and lack professionalism. To future Land-Lords; the rental shortage in the South East is no excuse to harass tenants who are paying your mortgage/pension/income. Henry Adams take a considerable percentage cut from your rental income but end up turning tenants off your property. For Henry Adams Management; urgent training needs to be conducted on the basics of a tenant’s entitlement to Quiet Enjoyment. Your staff give your industry as a whole a bad name. Today’s tenants are your future landlords. *unlike other reviewers I have decided not to publicly disclose the name’s of the staff involved. However, I would be happy to disclose privately in a message to management.

Hazel · 21 December 2023

★★★★★ 5/5

Google

Henry Adams got a buyer very quickly. We had a long chain and Ali helped chase things particularly when things got stressful. She has a good relationship with the other agents. I have now used Henry Adams twice and would use again. Thank you Ali, Nick and Will who kept me sane.

Athene · 20 March 2025

★★★★★ 5/5

Trustpilot

I just wanted to say a huge thank you…

I just wanted to say a huge thank you for all the help from Henry Adam’s so far! A special thank you goes to Aga who has been so helpful with updates and ensuring we have all of the information we need! She is an asset to your team and has been absolutely brilliant. A big thank you also goes to Lorena for being so positive and keeping us in the loop at all times. Lastly a thank you to Roksana who showed us the property in the first place. We would highly recommend you all for being so great! Thank you again for making the process so easy. Best, Ruby

Ruby · 3 November 2023

★★★★★ 5/5

Trustpilot

Henry Adams- John sutton

Thanks to Henry Adams - Bognor Regis .Shout out to the team especially Kris and Ryan Gough. They comprehensively and conscientiously covered my requests. Fundamentally these are diminishing skillsets within organisations but register with clients. Thanks Again.

John · 22 May 2026

★★★★★ 5/5

Trustpilot

Jessica Sargant was very professional…

Jessica Sargant was very professional and helpful - the experience was extremely positive

Ade · 25 February 2026

★★★★★ 5/5

Trustpilot

Exemplary service

We worked with Oliver and Gail from the Bognor branch, to purchase our apartment. They were both professional, friendly and fully engaged in progressing the sale.

Paula · 1 November 2025

★★★★★ 5/5

Google

We recently purchased a house via Henry Adams Horsham. They made what can be a stressful process as smooth as it could be. Ali Martin was extremely helpful and personable, always happy to answer our questions and helping to usher the chain along. Highly recommended.

Nicola · 20 March 2025

★★★★★ 1/5

Trustpilot

Henry Adams Horsham - Avoid…

Extremely disappointed with Henry Adams Horsham service. Firstly they requested that I pay for ‘professional photography’ upfront, the photographer had to attend twice due to taking poor photographs the first time around, this resulted in delaying putting our property on the market for the date we agreed. Henry Adams then chose to advertise it and take viewings without the agreed open day. There were not many viewings during the 7 weeks they had the property on the market, feedback was extremely poor until we gave notice to end the contract. In addition, despite all our problems they asked us to reduce the asking price within the first 4 weeks, we were left with the gut feeling that they were using our property to aid the sale of others on their books, we can’t put into words how disappointed we are with the service Henry Adams Horsham provided, I would strongly advise sellers to avoid this estate agent.

Alexander · 4 June 2023

★★★★★ 5/5

Trustpilot

Henry Adams made our dreams a reality

We relied on Jane for regular updates, calm practical responses and consistent replies keeping the information pathway between us and our seller open. We can’t thank Henry Adams enough for being so very responsive knowledgeable kind and good humoured. Whole heartedly recommend Henry Adams East Wittering lovely to work with and top class skills not to mention the welcome gifts so nice !

Kate · 23 January 2026

★★★★★ 3/5

Google

Not good at the beginning er were led to Believe our house would sell with an extension with a log burner and kitchen that did not have building regulations and never heard from the agent again luckily my husband reinstated the wall removed the log burner took new photos then Abby took it from their and eventually thanks to her it was sold we moved last week

Katherine · 16 August 2026

★★★★★ 5/5

Trustpilot

Great experience

I’m in my 5th year of letting a property through Henry Adam’s Bognor Regis. And I’ve just recently bought another one to be let by them. I have nothing but good things to say about everyone. Especially Rachel, Jodie and James. They always keep me up to date with everything. And at all times are pleasant and polite. I would thoroughly recommend there services.

Customer · 20 May 2024

★★★★★ 5/5

Google

Ali has been brilliant, she contacted us knowing that we would be interested in a property and we managed to secure off market which we are so grateful for. Ali has helped throughout the process the whole way and I would highly recommend their services.

Sian · 28 February 2025

★★★★★ 1/5

Google

My experience of Henry Adams sales team in Horsham has not been a particularly good one. Whilst the staff are quite friendly to speak to, I was quite shocked at how awful they were at looking after customers. I was recommended to use Henry Adams by a neighbor who had achieved a good price for their property. Firstly and maybe most importantly Henry Adams did actually manage to find a buyer for the price we hoped for. However in a sellers market, as it was before the mini-budget this wasn’t particularly hard. Based on Henry Adams performance I wonder if we sold it in spite of them or because of them! During the sales process the amount of people viewing was exaggerated to both me and those who were being showed around. Additionally when certain questions were asked during the viewings, rather than check, they glossed over the issues. In particular telling one viewer they could park in the private road whereas the deeds specifically prohibit this. We had a viewer turn up completely unannounced whilst my grandson was visiting at a weekend as Henry Adams had completely forgotten to book it in. On another occasion they arranged an appointment with the purchasers of my house whilst we were away on holiday, and whilst they admitted their mistake to me, did not admit their mistake to my buyers, so I had to apologize on their behalf. Once we had got the offer, Henry Adams seemed to lose all interest in the sale. At one point the chain almost collapsed so me and my buyer had to find £20k to pull a rescue package together. I did not even receive a courtesy phone call informing me of this from Henry Adams and I had to do all the liaising directly with my buyer. Often when I did speak to Emma at Henry Adams (which was not that often), I would be better informed of the chain status than they were. Even when I escalated to the manager Nicolas Hapgood, he was not aware of any details despite my chain being on the verge of collapse. Several times I called the office in Horsham and nobody was there as they were all on holiday apart from a receptionist. In contrast the estate agent of the property we were buying was fantastic. Amber from Alex Harvey Estate Agents was fantastic. She set up a WhatsApp Group for us and kept us informed weekly and sometimes daily of the status of the solicitors and what was happening throughout the chain. She has welcomed us with champagne into our new house (no champagne from Henry Adams, not even a card) and she has kept in touch making sure we love our new home. She has even met with our buyers to make sure they are happy too. I have to say if I could pay the £11,000 I paid Henry Adams to Alex Harvey I would have done. In summary, don’t use Henry Adams, use Alex Harvey and ask for Amber if you want a top notch service with a company that knows what they are doing and really cares. Update - I have been contacted by Henry Adams who have admitted that their communication was not up to their normal standards & will take this feedback on board when they have other clients whose chains are on the verge of collapsing. I am satisfied with this response and also respect the fact they did not ask me to remove or amend this review which is a sign of integrity in my eyes.

Paul · 20 March 2023

★★★★★ 5/5

Google

Just completed on our house sale for the first time in 36 years! Things have moved on since then, we found Henry Adams in Horsham most professional in dealing with all aspects of the sale, including dealing with the buyers and all the various Solicitors along the way. In particular Emma Crouch kept the whole process flowing and as stress free as possible. We would certainly recommend Henry Adams and the Horsham team to any others considering selling in the future.

Keith · 20 March 2023

★★★★★ 5/5

Google

After meeting with four different agencies - two local and two national- we selected Henry Adams, Horsham because we felt they offered the strongest market knowledge and understood the demographic to which our house would appeal. The advert and photographs were professionally prepared, and within two weeks we had a large number of interested parties and were able to secure more than one offer. From the point of accepting an offer and issuing Memorandum of Sale, we relied heavily upon the expert navigation of our agent, Alison Martin. Her communication was excellent and she was able to offer impartial and practical advice. Despite the complexity of a changing market and delays to our onward purchase, Ali kept our buyers updated and engaged. She consistently went above and beyond our expectations, communicating with calm and professionalism throughout. Without her experience, support and good humour, we would not have been able to complete our sale and purchase. Thank you! Gareth and Lucinda

Gareth · 20 March 2023

★★★★★ 5/5

Google

Henry Adams successfully sold my house in Horsham 11 years ago, so it was the first Estate Agent I visited having decided to move back to the Horsham area. I wanted a 3 bedroom bungalow in a village close to Horsham. Emma Crouch was on the case immediately and we discussed in detail what sort of property I wanted. After a short period of time Emma alerted me to a viewing day for a property in Rusper. It was an immediate success, I offered and was accepted and Emma followed progress constantly, pushing Solicitors, Surveyors and me! to achieve exchange and completion in the shortest possible timeframe. Having been able to moved from a 5 bed barn in Norfolk to a downsized property in West Sussex is entirely due to the professional approach of Emma Crouch.

Brian · 16 March 2023

★★★★★ 5/5

Google

We have been looked after by Emma from day 1, she has been extremely responsive and understanding throughout the process. As first time buyers I'm sure we were a bit annoying asking every detail even when it wasn't necessarily the estate agents role to answer them Emma would always give us response or point us in the right direction. An absolute pleasure and if I ever buy another house I hope Henry Adams and in particular Emma are around to give us that very personal attention. Thank you Emma, you have made a stressful process much easier for us as a family.

Alan · 16 March 2023

★★★★★ 5/5

Google

After meeting with four different agencies - two local and two national- we selected Henry Adams, Horsham because we felt they offered the strongest market knowledge and understood the demographic to which our house would appeal. The advert and photographs were professionally prepared, and within two weeks we had a large number of interested parties and were able to secure more than one offer. From the point of accepting an offer and issuing Memorandum of Sale, we relied heavily upon the expert navigation of our agent, Alison Martin. Her communication was excellent and she was able to offer impartial and practical advice. Despite the complexity of a changing market and delays to our onward purchase, Ali kept our buyers updated and engaged. She consistently went above and beyond our expectations, communicating with calm and professionalism throughout. Without her experience, support and good humour, we would not have been able to complete our sale and purchase. Thank you! Gareth and Lucinda

Gareth · 16 March 2023

★★★★★ 1/5

Trustpilot

I am writing this review to express my…

I am writing this review to express my utter distaste and disbelief at the customer service I have received from this business. I recently enquired regarding an apartment which had been advertised by your team on Rightmove and which I was very interested in renting. Therefore I called your team immediately to arrange a viewing. I managed to secure the first viewing of the apartment within the earliest time slot. Once this was arranged (as it was days in advance of the viewing appointment) I had time to think it over and didn’t want to take the chance of losing this property so I once again communicated with your team to see whether I could put an offer in without viewing the apartment as I was happy with the photos posted on the site. I was told that it is not possible and that I need to view the apartment first. After viewing the apartment I spoke to your office immediately to put in an offer and I even went over and above the asking price to secure the property. I was told my offer will be put through to the landlord and I would get an answer the following day. The following day, I had heard nothing, no communication whatsoever so once again I rang your office around midday to ask for an update. I was told the person dealing with it was not in that morning which is why there is a delay but he would get back to me in the afternoon. There was still no communication. I called the office again at around 3:30pm for an update after the flat status had miraculously changed to ‘let agreed’ online. I was then informed that the status was updated to stop further enquiries but they’ve not come to a decision yet but someone will call me back by the end of day (6pm). I can’t help but think that this is not true as every time I communicated it seemed like I was bothering them and was an inconvenience asking for an update on my offer when I was promised a call that day. All I wanted was an update! Fast forward to 5:30pm I call again and was told that a message has been passed for someone to call me back urgently before 6pm. I didn’t receive any call, as expected. The following morning I hoped someone would get back to me first thing having passed the message the following evening… but no call once again. I then called up at 10:45am to be told “We’ve just taken a holding deposit and unfortunately the landlord did not choose you. We were actually about to call you right now!” (Hmm, sure). I wasn’t given any other information and the lady on the phone rushed to end the call but said they would call me back if anything changes. In my humble opinion, they had already earmarked this property for somebody else prior to the viewings. After having to call up 4 times for an update I don’t believe anyone will contact me. I have provided my phone number and email also but I seem to be ignored. I work in a very similar industry and I understand things can get busy, however ignoring someone for over 24 hours and then to be bluntly told their application did not go through is quite rude and disrespectful. Total waste of time and terrible communication. Avoid this letting agency at all costs.

Adrian · 17 February 2023

★★★★★ 5/5

Google

Bought our new house through Henry Adams and they were excellent! Quick turnaround of documents, chased solicitors and kept us informed at every step. Offer to exchange in under 4 weeks! Couldn’t recommend them highly enough!! Callum deserves particular recognition. He was instrumental in the speed of exchange, a brilliant communicator (personal yet professional), and really knows how to get things moving! Truly brilliant!

Matt · 15 August 2026