Henry Adams Horsham reviews

★★★★★ 1/5

Trustpilot

Unprofessional in Selsey, West Sussex

Kevin, from Selsey branch was so friendly at first but when I chose to go elsewhere due to massively better rates I got an unpleasant and upsetting reply. I complained to the CEO and had an apology from him, not Kevin of course but as a result it appears I've been 'blacklisted'. Up to the point of complaint I had received multiple properties to view with Henry Adams but nothing since. This appears malicious and extremely unprofessional. Please don't use Henry Adams in Selsey.

Gabby · 11 February 2023

★★★★★ 5/5

Trustpilot

Brilliant!

I’ve been letting my property for over 2 years now with Henry Adams. They’ve always been very professional and quick to answer any questions I’ve had. I’d highly recommend to anyone who wishes to let their property!

Louis · 25 April 2025

★★★★★ 5/5

Google

Sophie was very helpful and efficient. We moved back to the UK from abroad and needed a property urgently. We struggled getting a property with other agents. Sophie was brilliant and came up with the perfect property for us in a jiffy. 👍 Well done and Thank you Recommended !!! …

Natalie · 17 March 2018

★★★★★ 5/5

Google

Really helpful, knowledgeable, and efficient. Would recommend

Sarah · 20 March 2025

★★★★★ 5/5

Trustpilot

Amazing service and always helpful

Molly was super helpful throughout our experience and is consistently helpful and always checking we’re comfortable and happy in our new home, wouldn’t rent with anyone else now!!

Charlotte · 13 March 2023

★★★★★ 5/5

Trustpilot

Henry Adams Estate Agents Storrington Lettings Department

I am using Henry Adams Estate Agents Lettings Department in Storrington to manage a property and my experience has been very very good. They have been extremely professional and thorough from advertising the property promptly and accurately, to doing viewings and helping me to find a great tenant quickly.On every occasion that I have liaised with them they have been good at communication, professional, and very reliable. I believe they provide a great service and good value for money.They always responded to my questions promptly and are quick to help the tenant if there are any questions or issues. Nothing has been too much trouble.I would highly recommended them and the Lettings team in Storrington.

Mark · 1 October 2022

★★★★★ 5/5

Trustpilot

Henry Adams Perfection

We approached Henry Adams Chichester and from the moment we went in the door it was 101% perfect service. We were looked after by Lesley-Anne who took us round the house at a leisurely pace. No rush answering our questions. We filled in the application form after a few minor queries all was set up for our move.Today we are in our new house thankfully we went to Henry Adams Chichester and would recommend them.

Ann · 17 March 2023

★★★★★ 5/5

Google

Good service and friendly staff.

Peter · 20 March 2025

★★★★★ 5/5

Google

Sam and Nick were very responsive and helpful throughout the whole purchase process.

Neil · 16 March 2020

★★★★★ 1/5

Google

Service prior to exchange was excellent. Once we had exchanged not so good. Emails unanswered and queries ignored. A shame. In response to the feedback I would suggest you don’t take on the work if you can’t deliver. Not my problem.

Rob · 20 March 2023

★★★★★ 5/5

Google

The Staff at Henry Adams Horsham could not have been more helpful. They responded quickly and efficiently throughout the sale of our home. It is satisfying to know that you can deal with at least one knowledgeable and friendly house agent.

John · 16 March 2023

★★★★★ 5/5

Trustpilot

Professional and friendly from the offset

Absolutely brilliant experience from start to finish! I’m new to the Horsham area and Alex, James and the rest of the team have been stellar in getting everything processed very quickly for my new rented flat. It doesn’t hurt that they’re incredibly friendly and personable too. Thank you for all your help!

A · 16 July 2024

★★★★★ 5/5

Trustpilot

Rachel Mills from Bognor agency

Very lovely woman who take care of me with my renting!So supportive and helpful!If you with Henry Adams agency ask for Rachel for lettings and any thing else!Ewa

Ewa · 29 January 2024

★★★★★ 1/5

Trustpilot

Henry Adams (Horsham)

Henry Adams (Horsham)Dreadful service for prospective purchasers.Very poor communicators.I would NEVER use them when selling, and now won't view any property that they are marketing.If you are a seller please consider other agents in order to get the maximum coverage of potential buyers as i am hearing a lot of other negative comments about Henry Adams around the town.Despite having a completed chain we were gazumped on the day we expected to exchange contracts.Dreadful, unfortunately Henry Adams in Horsham live up to all the poor reports and negative comments about estate agents that one reads in the press (which up until our dealings with Henry Adams we thought were untrue, how wrong we were!).

Reviewer · 28 April 2022

★★★★★ 5/5

Google

Emma at Henry Adams has been very helpful in the purchase of my new home. She has always kept me informed and enabled prompt communication between myself and my sellers. She has also been very friendly, polite and reassuring.

Susi · 20 March 2023

★★★★★ 1/5

Trustpilot

Bidding on a house

Went to view a property priced at £1450 a month, absolutely loved it, it was perfect and seemed promising. It all felt like false advertising especially when I went to place my application, I was given an opportunity to basically bid on the house by upping the offer for rent a month? How ridiculous! No one should have to bid on a house to get a higher chance to be accepted. Especially when everyone is struggling for money. The owner took a higher offer of course and the company were useless at letting us know. Not a professional setting at all. Ridiculous

Bob · 25 March 2022

★★★★★ 5/5

Trustpilot

Peace of Mind and Practicality

As we live in France, we have Henry Adams to take care of our apartment in the UK and they have been so very well for ten years. The service is excellent and their management more than anything provides peace of mind - they have always been able to find good tenants quickly. Any maintenance issues are sorted out without delay from their raft of electricians, plumbers, handymen etc. Thoroughly recommend.

Brian · 18 March 2023

★★★★★ 1/5

Google

Still waiting for them to collect an unwanted for sale sign. Just a week now! Funny how they can instal them so quickly. Horsham branch for anyone interested. Now heading towards 2 weeks since asking them to collect it.

David · 16 March 2023

★★★★★ 5/5

Trustpilot

I want to say big Thank You to Charlie…

I want to say big Thank You to Charlie Salter for helping me to find the property for rent.Thank you Charlie well Done!

Dumitru · 7 March 2023

★★★★★ 5/5

Trustpilot

Prominent friendly Agent with huge portfolio.

Henry Adams without doubt appear to have their finger on the trigger in terms of availability. If there's a property you need, chances are they'll have it! The Chichester office has maximum presence with large windows and pay & display right round the corner. I have been dealing with Monique who has been genuinely interested in my situation and I look forward to relying on them for my new home!

Maya · 16 March 2023

★★★★★ 5/5

Google

What a brilliant bunch of professionals who went out of their way to make sure that our entire rental process went smoothly. From the day we saw our home as a show house right through to the day we moved in, the team were helpful and professional.

Dee · 16 March 2022

★★★★★ 1/5

Trustpilot

An experience to be forgotten

An experience to be forgotten. Spare yourself the "how not to service a customer" experience and rather don't engage with this awful agency. Care is not in their vocabulary.

Doug · 7 May 2022

★★★★★ 5/5

Google

Really helpful, knowledgeable, and efficient. Would recommend

Sazz · 4 December 2024

★★★★★ 5/5

Google

Hannah and the team where very friendly , helpful and professional . i would have no hesitation in recommending them , i have used other letting agents in the past who come nowhere near them for customer service .

Gary · 16 March 2020