Trusted Agent profile
★★★★★
162 reviews across 2 platforms
26a Carfax, Horsham RH12 1EE
Gascoigne Pees's Horsham office at 26a Carfax is rated 3.7 out of 5 across 162 reviews on two platforms, including 76 Google reviews rated 4.7. The 86 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleJames Wilkinson was very friendly and helpful when we viewed some properties with him recently. He was quick to follow up on some questions we had asked. Highly recommend!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you so much to Charlotte and the team for helping Ewan and I get our dream property! I can't recommend Gascoigne Pees Horsham highly enough! You guys were so helpful and efficient throughout the whole process! Thank you x
Thank you Laura for your great 5* review and wonderful recommendation of our local Gascoigne-Pees team. I will make sure your kind words are made known to them. Best wishes, Scott
5/5
GoogleJust wanted to say a Massive thanks to Charlotte young at GP Horsham branch. Found a property and with in 24 hrs was all sorted out and ready to go. Took away all the stress of searching around. Great job.
Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.He carefully explained exactly how the agency worked. He did give me great confidence that he and the team would be enthusiastic with regard to promoting my property and hence agreed instruction immediately.I was very pleased that a regular stream of viewings were made. Rayanne too was always enthusiastic about my property and always followed up viewings promptly giving me feedback. Received and accepted an offer within three months. Thomas, the manager , was great at ensuring completion came through on agreed timeline.Would heartily recommend the firm if you wish to have confidence a sale will be secured. Catherine Rosewell
5/5
GoogleWe bought our property through Gascoigne-Pees and even though they were not our selling agent they completely went above and beyond to help the sales process go through smoothly. The Team at Gascoigne-Pees were entirely professional, quick to respond to queries and regularly provided us with advice. Jason, in particular was excellent. Although no plans to move , as we love our new home, I would definitely look to use GP in future.
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleWe recently rented a property through the Horsham branch. Our contact was with their senior head of letting Harjit Sahara. We found him to be professional, courteous and very efficient during the process .
Hello Laurence, Thank you for your wonderful 5* review! We're delighted to hear that Harjit provided you with professional and efficient service during your rental process. Best regards, Lucy, Customer Relations Team
5/5
GoogleCharlotte went above and beyond to help me land my perfect house, can’t compliment her service enough would recommend Gasgcoine Pees to anyone as she made the whole process as painless as possible
Thank you James for your glowing 5* review of our Gascoigne-Pees team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleThank you Charlotte for helping us. Renting is not an easy feat so to have help with a smile makes it that much easier. Thanks again
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleGascoigne Pees Horsham were superb, they found the best Tennants and for 18 months have done a superb job in managing my property. Well done and thank you Terry and his Horsham team. Malcolm Cotton
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleAlways a pleasure to talk to. Charlotte Young has been Very professional and friendly. Very helpful and always willing to go that extra mile. Would highly recommend them!
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for your recommendation. Best wishes, Lucy.
1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date!
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
5/5
GoogleWhat can I say but FANTASTIC. Sarah Pearce, a sale negotiator, at the Horsham office has been fantastic, she understands my requirements, looks out for suitable property's (no hard selling) for me and is always keeping me informed by email and regular calls when appropriate. I have no hesitating in recommending Sarah at the Horsham office of G-P for your search for a new property
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
1/5
GoogleAfter five years of leasing a property, GP Horsham showed their true colours as archetypal greedy agents. A real shame as the property and neighbours were fantastic. Would not recommend a rental experience with them. Slow to respond to issues, poor customer service generally and totally interested in making any extra penny they could.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWarning - avoid this company at all costs
Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Horsham office has 162 reviews across two platforms: 76 on Google, 86 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees is rated 3.7 out of 5 across all 162 reviews, and 4.7 out of 5 on Google from 76 reviews, checked 9 October 2026.
Gascoigne Pees, 26a Carfax, Horsham RH12 1EE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.