Trusted Agent profile
★★★★★
162 reviews across 2 platforms
26a Carfax, Horsham, RH12 1EE
Gascoigne Pees's Horsham office at 26a Carfax is rated 3.7 out of 5 across 162 reviews on two platforms, including 76 Google reviews rated 4.7.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Grace Parsons - Farnham
Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!
1/5
TrustpilotPoor Experience As a Renter
I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!
5/5
GoogleI recently appointed the GP Sales Team in Horsham to market my property. Sarah Pearce, Sales Negotiator was extremely helpful and efficient, advising and assisting me through the whole process. I am very happy with their Services and would have no hesitation in recommending them for both Sales and Lettings.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotDaniel Beckson's Professional Service
Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel
1/5
TrustpilotWorst property managers EVER
25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.
1/5
TrustpilotHarassment, Alarm & Distress Caused - Spamming Cowboys
I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.
1/5
TrustpilotHorsham branch
Horsham branch. Made a very good offer for a property, were then told there was another bidder, fine, and eventually to make our best and final offer. Four days passed with very little contact (and when there was, it was because we followed up). By the time they did get in touch, they let slip that our offer wasn't chosen, but a LOWER offer was chosen. And there was nothing we could do about it. Feels like probably the other bidder was also with G-Ps and they've been funny about how they've handled the sale (does the owner even know? We're immediately ready to move, no chain etc.).
5/5
GoogleUsed Gascoigne pees for my 1st tenancy after moving to UK and never thought it will be very smooth. Both Ben and Charlotte was exceptional and helped me every step of the way. Tenancy referencing was quick and everything sorted within a week didn't take much time to move-in. Very professional and helpful company.
Thank you for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
GoogleUsed Gascoigne pees for my 1st tenancy after moving to UK and never thought it will be very smooth. Both Ben and Charlotte was exceptional and helped me every step of the way. Tenancy referencing was quick and everything sorted within a week didn't take much time to move-in. Very professional and helpful company.
Thank you for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
1/5
TrustpilotDisappointing Unacceptable Service
I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.
5/5
GoogleUsed the Horsham branch had great help from charlotte.we missed out on one property due to another agent not tell us it had gone Charlotte went abouv and beyond to help us find are first property.charlotte is a very friendly person would like to thank her so much for all her help .
Thank you Stephen for your glowing 5* review of our local Gascoigne-Pees Lettings team. It is always great to read such positive reviews from our clients. Kind regards, Scott
5/5
GoogleI am new to renting and enquired about a property being let by Gascoigne-Pees. Charlotte got in touch and offered a really brilliant and comprehensive explanation of the renting and referencing process. She explained about tenancy length, salary and guarantor criteria and savings, providing information it had been hard to locate elsewhere with any clarity. Very much went the extra mile as my situation meant I couldn’t pursue the property I enquired about initially. I am very happy to recommend Charlotte's professional approach and hope to rent with GP in the future.
5/5
GoogleI am new to renting and enquired about a property being let by Gascoigne-Pees. Charlotte got in touch and offered a really brilliant and comprehensive explanation of the renting and referencing process. She explained about tenancy length, salary and guarantor criteria and savings, providing information it had been hard to locate elsewhere with any clarity. Very much went the extra mile as my situation meant I couldn’t pursue the property I enquired about initially. I am very happy to recommend Charlotte's professional approach and hope to rent with GP in the future.
5/5
GoogleCharlotte is very helpful and friendly. She helped me to get my house on time and answered all my queries very quickly by call and email. I got house in my budget in 1week. I will recommend Gascoigne-pees letting agency,if you are looking for a house.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleAfter having a appalling experience with another estate agents, I was recommended Charlotte by one of my neighbors. I am truly amazed and happy with the service. Charlotte has managed to find us a tenant at the full asking price within a …
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat Estate Agent. Professional, friendly, efficient and always dealt with everything quickly. Excellent communication by Jason at all times. I am impressed. Thank you Sarah and Jason.
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
Googlevery good and prompt
Thank you for your kind words! We strive to provide excellent and timely service to all of our customers. Your satisfaction is our top priority and we appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently purchased my first home through Gascoigne pees, highly recommend jessie, she was very professional and helpful, she answered all of my questions and query’s regarding the house and the moving journey, would definitely recommend to a friend.
Thank you Reece for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleJust want to say and big thank you to Ben & Charlotte for helping with my move into a beautiful rented home in the countryside. They were both extremely helpful and would highly recommended them to anyone!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Horsham office has 162 reviews across two platforms: 76 on Google, 86 on Trustpilot (across the whole business).
Gascoigne Pees Horsham is rated 3.7 out of 5 across all 162 reviews, and 4.7 out of 5 on Google from 76 reviews.
Gascoigne Pees Horsham, 26a Carfax, Horsham, RH12 1EE.
