Every review we hold for the Horsham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOne of the best viewing experience we had. It was seamless and was done like a breeze. I would like to thank Louis for setting up the viewing. He helped us with all our queries and handled the offer provided with care. Thanks a lot, Louis.
Abhijith · 11 July 2026
Agent replied · 11 October 2026
Thank you for the brilliant 5* review! We are delighted to hear that you had a great viewing experience, thanks to Louis. Our team always strives to provide seamless and personalized services to our customers. We'll be sure to pass along your appreciation to Louis for his excellent assistance. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIncredible service from start to finish!
We had an amazing experience with Gascoigne-Pees in Horsham. From the moment we viewed the property, Jessie was fantastic & friendly, professional, and incredibly helpful. She made the whole process of securing the property feel smooth and stress-free, and we couldn’t have asked for a better start.
As things progressed and we hit the usual delays with solicitors and paperwork, Peter stepped in and truly went above and beyond. He took complete control of the situation, chasing every party involved and making sure nothing slipped through the cracks. He kept us updated throughout, ensured all the paperwork was completed properly and on time, and genuinely made us feel supported during what could’ve been a very stressful time.
Both Jessie and Peter were absolutely brilliant. Their dedication, communication, and willingness to go the extra mile made all the difference. If you’re looking to buy or sell in the Horsham area, I can’t recommend the team at Gascoigne-Pees highly enough they’re a cut above the rest!
Marco · 7 August 2025
Agent replied · 12 November 2025
Thank you so much for your kind words! Our team at Gascoigne-Pees in Horsham is dedicated to providing exceptional service and making the process as smooth as possible for our clients. We're thrilled to hear that Jessie and Peter went above and beyond to ensure your experience was stress-free. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKatie has been absolutely brilliant throughout our search. She was proactive, professional, and kept us informed the moment new properties became available, even before they appeared online.
She took the time to show us a property, answered all our questions clearly, and her communication was always friendly, prompt, and reliable.
Katie delivers excellent service and genuinely cares about helping people find the right home. Highly recommended!
Frank · 26 November 2025
Agent replied · 26 December 2025
Thank you for your review! We are so glad to hear that Katie delivered excellent service and genuinely cares about helping people find the right home. We will make sure to pass on your kind words to her. It was a pleasure working with you and we hope you love your new home! Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePeter and his team provided a very professional and efficient service throughout - open, transparent and with excellent communication. I elected to use Howells solicitors, partnered with Gascoigne and Pees, who helped to make the process as straightforward as possible. My thanks in particular to Peter whose experience, energy and practical, no-nonsense approach was a breath of fresh air. My thanks also to Jessie and Hettie for their support in making a quick and efficient sale.
Graham · 15 July 2025
Agent replied · 12 November 2025
Thank you for taking the time to share your experience with us! We are thrilled to hear that our team provided professional and efficient service. We pride ourselves on open communication and making the process as smooth as possible. We will be sure to pass along your kind words to Peter, Jessie, and Hettie. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience viewing a property with Gascoigne-Pees estate agents. Katie was professional and informative, she answered all of my questions. Overall the viewing left a very positive impression and I would be happy to proceed and would highly recommend her to others looking to let a property.
Darren · 16 February 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive viewing experience with our estate agents and that Katie was able to provide you with all the information you needed. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’ve had a fantastic experience with Gascoigne-Pees in renting out our property. From start to finish, the process has been smooth, professional, and surprisingly quick. A special thank you to Charlotte, who has been absolutely brilliant, always polite, responsive, and incredibly helpful throughout. She managed to secure a tenant within just a week, which exceeded all our expectations. Her attention to detail and clear communication made everything stress-free. We wouldn’t hesitate to recommend Gascoigne-Pees to anyone looking to let their property. Thank you again!
Muhammed · 16 April 2025
Agent replied · 18 May 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience viewing a property last week on behalf of a friend. Louis was a helpful, professional and knowledgable agent. I would highly recommend this agency.
Corinne · 11 July 2026
Agent replied · 11 October 2026
"Thank you so much for the positive review! We're thrilled to hear that you had a great experience with our agency and agent, Louis. We pride ourselves on providing helpful, professional, and knowledgeable service to all of our clients. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGp were very helpful with the renting process especially Jade Herring. She was very efficient at helping me with any queries I had and making the whole process a lot smoother.
Ella · 11 June 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us a review! We're so glad Jade was able to make your renting process easier. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotCallum and the Letting team at Sutton Gascoigne Pees
Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests.
I would fully recommend the Sutton office.
Anonymous · 22 September 2026
★★★★★ 5/5
GoogleWell
What can I say Josh Weller and his team at Gascoigne pees Horsham have been fantastic regarding the flat that my partners daughter has just rented in Horsham .
From start to finish everything went so smoothly and we are so very grateful to the team .
From viewing the property at the beginning to picking up the keys it all went so very well .
This is the first time they have moved in together so it was such an exciting time for the young couple . We are so very grateful to the team at Gascoigne pees that I would highly recommend them to anyone else .
Jeffrey · 5 December 2025
★★★★★ 5/5
GoogleI had an excellent experience letting a property this week. Jade was so efficient but also friendly and approachable. She made what is normally a stressful experience into an enjoyable experience. From the first viewing to securing the property took just five days. Highly recommended.
Fiona · 28 November 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! We are thrilled that you had such a positive experience letting your property with us. We pride ourselves on being efficient and approachable to make the process stress-free for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a long term landlord I had been sceptical about changing agents in the current market. A friend and fellow investor suggested that as Charlotte had returned managing the lettings team I should enquire.
The details on the lettings pack and online marketing surpassed my expectations. Having transferred a property I will be recommending further.
I VERY rarely leave reviews but felt the service merited this.
Thank you Charlotte!
Andy · 17 February 2025
Agent replied · 26 May 2025
Thank you for your glowing 5* review and recommendation Andy. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotIncredible Staff!
Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.
From the moment I first called in to book viewings, her sparkling friendly personality has shone through and she shared in our excitement to be looking for our dream home. Obviously it is quite a big decision and a large commitment, so we are so appreciative of the time Mia took to get to know what we wanted, what we were avoiding and what about the properties we picked that made us choose them. That meant that she was able to suggest some others that we hadn't come across, in the same area, for the same price range and with the same general feel as the others. This meant that our top 3 properties are now all ones held with GP! This has been great, since we know that whatever property we end up going with, we're going to have Mia's fantastic support behind us.
I am so impressed by her ability to show off the best bits of the properties whilst explaining things so clearly. I truly trust that she has our best interests in mind and is just as psyched to look for our first property as we are! She is an absolute credit to the business, and I am looking forward to working with her to get the keys to our new home.
Tamsin · 14 September 2026
★★★★★ 5/5
GoogleJosh spent time explaining the upcoming changes to rental legislation where other agents including my current agent hasn’t. Will be switching to Gascoigne Pees when I can. Thank you Josh! Your time was appreciated.
Ben · 5 December 2025
Agent replied · 26 December 2025
Thank you for your kind words! We're thrilled that Josh was able to provide you with valuable information about rental legislation. We look forward to having you as a customer and providing top-notch service for your rental needs. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotMaidenhead branch: Weirdest state agent interaction I’ve ever had
Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didn’t accept it - fair enough.
Called them and asked for a second viewing to potentially offer more. They booked me in for the following week. One day after that, the agents call me to cancel the viewing because “the owner didn’t want us in his house again” because our offer was “too low” and “it threw them off”. Even if the owner genuinely felt that way, the agent could simply have said the seller had decided not to proceed with further viewings. Telling me that our offer “threw them off” and that the owner “didn’t want us in his house again” is unnecessarily blunt and, frankly, rather unprofessional. I’ve never seen anything like this is my life before.
Feels like we dodged a bullet though. If they treated us like this at this point, I can only imagine the sort of troubles we would have if we actually did business with them.
Joyce · 21 August 2026
★★★★★ 1/5
TrustpilotHarassment, Alarm & Distress Caused - Spamming Cowboys
I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.
I explained that I wasn’t looking at a valuation or selling my house for at least 3-6 months and to ‘stand down’…
I’ve been called every day or every other day since, and when I don’t answer the phone, they don’t leave a message and when you call back it doesn’t go through to the branch only to the head office.
I asked my details to be removed from their system but I’ve still had daily calls from them, even when on the phone to their head office to make a complaint, I was called again by their branch.
I have since had 4 spam calls from other estate agents with details sent to GetAgent with my phone number and a fake email address that Get Agent are tracing using the IP address from the fake email due to a breaking of GDPR rules.
Yet to be proven but seems a coincidence that after having an argument with someone at Gascoigne Pees about harassment and spam calls from them, that my details have been sent out to estate agents in Coventry, Stoke-On-Trent, Nottingham and Leeds…
Would never sell my house through GP and trust them with any personal details..
Damon · 7 August 2026
★★★★★ 5/5
GoogleWe had Katie looking after us with mine and my partners first place together. She was beyond helpful, going above and beyond! Real asset to the company! Thank you Katie :)
Bella · 26 November 2025
Agent replied · 26 December 2025
Thank you for the glowing review! We are so happy to hear that Katie provided exceptional service during your first home purchase. She is a true asset to our team and we are fortunate to have her. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGP helped me buy my first home! They were incredibly helpful from the outset. Jessie in particular was our real estate agent. I really appreciated her transparency throughout the process, and her helpful advice as a first time buyer. I also had a few conversations with Peter who was also very kind and helpful. I definitely would recommend because having real estate agents who are helpful and have good communication makes the process a lot easier!
Fatima · 5 December 2025
Agent replied · 26 December 2025
Thank you for your kind words! Helping clients find their dream home is our passion, and we are thrilled that you had a positive experience with Jessie and Peter. We pride ourselves on transparent communication and providing valuable advice to first time buyers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMany thanks to Katie Church for helping us sort out our flat rental. She was super helpful, always available to answer our questions, and just so kind.
Murat · 5 December 2025
Agent replied · 26 December 2025
Thank you for your kind words! We're so glad to hear that Katie Church provided exceptional service and made the flat rental process easier for you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKatie and the team have been super helpful and professional throughout the process of getting my place. Thank you so much!!! Would totally recommend their services
Missy · 12 December 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! We are thrilled to have provided you with excellent service. We strive to make the process as smooth and professional as possible. Thank you for recommending us, it means a lot to our team! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotEvery effort to make it happen, well done Ben
Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.
Mariusz · 21 July 2026
★★★★★ 5/5
TrustpilotThank you Melanie Williams
We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!
Mr · 19 February 2025
★★★★★ 5/5
GoogleI took some time to decide to sell my property, partly due to personal circumstances and partly because the estate agents I met before didn’t give me much confidence. When I met Peter, I felt comfortable straight away. He offered more than just a valuation, he was transparent and thorough.
When I decided to sell, choosing who to go with was a no-brainer. Within just one week, I accepted an offer on my property, which is almost unheard of in the current market. The whole team has been so professional, Hetti, Jessie, Peter, and the one word I would use to describe the process is smooth.
Thank you, I would definitely recommend.
Ramona · 19 August 2025
Agent replied · 12 November 2025
Thank you for choosing us to help you sell your property. We are thrilled that you found our team professional and the process smooth. We strive to make each client feel comfortable and confident throughout the entire process. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRight from the very beginning, Jason the Senior Branch Manager was so honest, helpful and extremely professional. He met with me and explained the whole process of selling our property with G. Pees. Abbie, did most of our viewings. She was a little treasure. Always giving me feedback after each viewing, and always so bubbly and enthusiastic. The whole team at G. Pees are amazing. !!! So professional, helpful and always so happy to help. They sold our house really quickly. !! Thanks to their hard work, we have been able to find our forever home. Best Estate Agents in Horsham. Thank you. Natalie, Craig and Jayden. XXXX
Natalie · 27 May 2023
Agent replied · 27 August 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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