Trusted Agent profile · Horsham
★★★★★
169 reviews across 2 platforms
26a Carfax, Horsham, RH12 1EE
Gascoigne Pees's office in Horsham, at 26a Carfax, is rated 3.8 out of 5 across 169 reviews on two platforms, including 81 Google reviews rated 4.7.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleI have been using this company for the past four years and have received excellent service. The two queries I had during this period were quickly resolved. Very efficient and friendly staff.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
GoogleVery happy with Charlotte Young in particular who was energetic and found us a tenant quickly.
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleOutstanding customer service, understanding and flexibility shown by Charlotte and Ben, from the Horsham office. Highly recommended.
Many thanks for taking the time to leave us this fabulous 5* review and recommendation. Best wishes, Lucy
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
5/5
GoogleI am new to renting and enquired about a property being let by Gascoigne-Pees. Charlotte got in touch and offered a really brilliant and comprehensive explanation of the renting and referencing process. She explained about tenancy length, …
4/5
GoogleAlways a pleasure to deal with, professional, courteous and knowledgable.
Hi Sarah Thankyou very much for this review! If there is anything more we can do to earn that extra star do not hesitate to get in touch! Kind regards, Jake
1/5
GoogleRating only, no written review.
Thanks for reaching out and we’re sorry if things didn’t go smoothly. We’d like to understand more, just drop us an email at review@countrywide.co.uk and we’ll take a closer look.
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
4/5
GoogleRating only, no written review.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hi Claire, if you would like some help please may you contact the branch at 01403 839747 so we can discuss your problem. Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
