Trusted Agent profile
★★★★★
162 reviews across 2 platforms
26a Carfax, Horsham RH12 1EE
Gascoigne Pees's Horsham office at 26a Carfax is rated 3.7 out of 5 across 162 reviews on two platforms, including 76 Google reviews rated 4.7. The 86 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotMel went above and beyond
Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI
5/5
GoogleI came to Horsham looking for a one bed flat to rent as I start a new job in September and went into a few estate agents. When I met Charlotte, she was very bubbly but still professional which put me at ease! She managed to find me a 2 bed flat which I loved instantly even if I did have to bring my mum round to it! Charlottes manner and personality made the whole process so easy and I will be moving in within the month! I can’t thank Charlotte enough, even when I was being a pain emailing her constantly!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
TrustpilotGascoigne-Pees Maidenhead gave us a…
Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.
5/5
TrustpilotFantastic, really recommend!!
I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!
5/5
GoogleHighly recommend Charlotte Young of Gascoigne-Pees, Horsham. Her enthusiastic professional approach in helping us find a suitable property in a matter of weeks was seriously impressive. We met to view the property and Charlotte was honest, informative and really went the extra mile in negotiating an offer that worked for both the landlord and ourselves. Charlotte is quick to respond and nothing seems too much of an ask. I am filled with confidence and so pleased with the outcome. Charlotte, you are a fantastic genuine person and I can’t thank you enough.
Thank you for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
TrustpilotSarah was great
Sarah was great. Kept me in the loop.
5/5
GoogleHighly recommend Charlotte Young of Gascoigne-Pees, Horsham. Her enthusiastic professional approach in helping us find a suitable property in a matter of weeks was seriously impressive. We met to view the property and Charlotte was honest, informative and really went the extra mile in negotiating an offer that worked for both the landlord and ourselves. Charlotte is quick to respond and nothing seems too much of an ask. I am filled with confidence and so pleased with the outcome. Charlotte, you are a fantastic genuine person and I can’t thank you enough.
Thank you for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
1/5
TrustpilotScammed by branch in Basingstoke, avoid them
These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with £44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.
5/5
GoogleGasgoine Pees (Especially the trainee lettings negotiator Katie Church) were very helpful throughout the process. Any queries that I had were resolved by Katie very quickly. I definitely recommend using Gasgoine Pees, the staff are very professional and helpful, whilst at the same time being sympathetic to their customers needs.
Thank you for your kind words! We are thrilled to hear that Katie and our team at Gascoigne-Pees were able to provide exceptional service during your process. We take pride in being professional and helpful while understanding the needs of our customers. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotSix-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
5/5
TrustpilotJemma Sexton is cheerful and very…
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
1/5
TrustpilotMaidenhead branch: Weirdest state agent interaction I’ve ever had
Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didn’t accept it - fair enough.
5/5
TrustpilotIncredible Staff!
Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.
5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
5/5
TrustpilotSaffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
5/5
TrustpilotGreat experience with Horsham Branch
Peter and Jessie at Horsham helped us with a tricky two property sale and purchase. They worked hard to get buyers during a slow period in the market and ensured that solicitors and other agents in the chain were progressing without delay. Highly recommended.
5/5
Googlewe used Gascoigne pees for our recent tenancy. Charlotte young was exceptional and helped us every step of the way. we needed to complete the tenancy referencing quickly and Charlotte got it all sorted within a week meaning we could move in straight away. Ben Grogan was also brilliant and assisted us along with Charlotte. We will use them again as such a professional and helpful company.
Thank you Debbie for your wonderful 5* review! It is great to see that you would have no hesitations in recommending our local Gascoigne-Pees team. Best wishes, Scott
5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
5/5
GoogleGascoigne-pees have been fantastic throughout the selling process of my house very quick, effective and proffesional my house sold even before it went on the market so pleased the best estate agent I have ever used especially Sarah Pearce who got the the process moving very quickly and answered all my questions thankyou
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe viewed a house with Sarah Pearce on Saturday and despite it unfortunately not being right for us, Sarah was really helpful and really proactive with all communication. We have had numerous occasions to work with Gascogne Pees and all of the staff we have met or spoken to have been really helpful.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA huge thank you to Jessie from the…
A huge thank you to Jessie from the Horsham branch for her perseverance, helpfulness and kindness throughout my purchase process. She did a tremendous job and is a real asset to the company. Thank you also to branch manager, Peter for all his help - a great team effort!
5/5
GoogleBen has been very helpful, we have been struggling in the current market to find anything and we feel he has actually listened to what we want. I am confident Ben will find us a house we can truly call home.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotI vacated a property earlier this year…
I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I contacted the landlord immediately and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t deal with the money side of things and he contacted the letting agent immediately, and they assured me they will refund would be processed within 1, 2 weeks.
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Gascoigne Pees's Horsham office has 162 reviews across two platforms: 76 on Google, 86 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees is rated 3.7 out of 5 across all 162 reviews, and 4.7 out of 5 on Google from 76 reviews, checked 9 October 2026.
Gascoigne Pees, 26a Carfax, Horsham RH12 1EE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.