Courtney Green Horsham reviews

★★★★★ 5/5

Google

Freddie and Rob were fantastic in assisting me from abroad to help arrange my new flat. Would highly recommend this agency and Freddie in particular as a helpful colleague at Courtney Green!

Jennifer · 25 October 2020

★★★★★ 5/5

Google

I recently went to Courtney Green with a problem I was having which turned out not to be linked to them but rather with the developers of our property. Regardless of this Chris (Head of Property Management) spent 3-4 days sorting out my problem with our developers and all involved. He went above and beyond his job and got my problem solved which has been an ongoing stress for months. He was professional, responsive but above all he was kind. In a time where we all need a bit of kindness. Thank you.

RhodesSam · 25 October 2020

★★★★★ 5/5

Google

Courtney Green let and managed a Horsham flat for us over several years and they selected impeccable tenants, always paying rent on time and leaving with no issues other than a minor cosmetic issue on one occasion which was easily dealt with. The time came to sell during the recent difficult time and unfortunately the first buyer renaged but very shortly after a new acceptable offer was received leading to completon. Under all situations we were kept closely informed even though we were abroad for a lot of the time and the final and happy outcome has recently arrived!PositiveResponsiveness, Quality, Professionalism, Value

Austin · 25 October 2020

★★★★★ 5/5

Google

Julia at Courtney Green is a wonderful agent. She prepares well before she shows a property and if she doesn't have an answer she will find out and get back to you - this is so helpful as a buyer. She has been great to work with!

Laura · 16 April 2024

★★★★★ 5/5

Google

We instructed Courtney Green to sell our house and were delighted with their service. Professional and friendly throughout and kept us fully informed. No hesitation in recommending them. Thank you Steve, Theresa and all the team.

Ian · 26 October 2018

★★★★★ 5/5

Google

I have rented via Courtney Green since 2016, and continue to be impressed by the service I receive from them. They have always been prompt, professional and friendly. They really seem to care about the homes that they manage, and I feel valued as a tenant.

Beck · 16 April 2024

★★★★★ 5/5

Facebook

I recently went to Courtney Green with a problem I was having which turned out not to be link to them but rather with the developers of our flat. Regardless Chris (Head of Property Management) spent 3-4 days sorting out my problem with our developers and all involved. He went above and beyond his job and got my problem solved which has been an ongoing stress for months. He was professional, responsive but above all he was kind. In a time where we all need a little bit of kindness. Thank you.

Sam · 7 April 2020

★★★★★ 5/5

Google

I've recently sold my Father's flat at an assisted living site on the outskirts of Horsham. This was not a straightforward sale because apart from seller and vendor it involved Land Agents and Landlords also. The estate agent is the only professional body who can liaise with all sides concerned. Had it not been for Courtney Green and their timely intervention I'm certain the process would've lasted much longer and I'm grateful for their patience, perseverance and professionalism and would recommend them without hesitation.

Rick · 26 October 2019

★★★★★ 5/5

Google

I engaged Courtney Green to value and sell my large Victorian house in west Sussex. This proved to be a very wise choice indeed as the level of service and professional approach was very refreshing as well as effective. My house was an unusual one to sell as the asking price for this type of property on face value was expensive as it was nothing that exceptional on paper until viewed which then gave credibility to the price attached. The presentations and sales methodology that Courtney Green created really captured the spirit of the house which was a challenge and this in turn provided real potential buyers and not just curious passers-by. In summary the whole sale process that Courtney Green ran was like a military operation the whole process was of the highest standard with a very high level of communication, professionalism and obvious experience in dealing with clients that fitted my property level. I can only recommend Courtney Green to the highest level to anyone who like us was bombarded by agents who promised unrealistic results with no substance. We got the price for the house that they valued the house at too serious buyers who were in a position to buy. These guys do what is says on the can and do it very, very well indeed.

Paul · 26 October 2019

★★★★★ 5/5

Google

In this day and age it could be tempting to try & use a purely online method of selling a house; just like many other things in our lives. Selling a house is a complex & involved process with plenty of opportunities for it all to fall down. Having just used Courtney Green to sell our house in this difficult market I can safely say that it was truly value for money. The team at Courtney Green are exactly that, a team. They worked together to find the right buyers & then ensured both parties were kept informed to achieve the right outcome. They have that magic blend of being able to reach all of the online market, national & international, but have a team with amazing local knowledge. You won't get better service.

Alasdair · 26 October 2019

★★★★★ 5/5

Google

Highly recommended! Fantastic service from start to finish. We had problems with the chain below being managed by one of the big estate agent chains. Alex from Courtney Green managed the whole chain of 4 buyers and their solicitors to fill the gap left by the other agent. If it wasn’t for Alex’s determination and dedication the chain would have collapsed. We sold for the right price in this tough market. All the team are friendly and you feel they know you personally. Thank you Courtney Green, you went the extra mile and more!

Jayne · 26 October 2019

★★★★★ 5/5

Google

We quickly found a satisfying apartment with Freddie's help. After moving in, the Courtney team showed excellent responsiveness, promptly addressing various small issues. Thank you so much, and I highly recommend them!

Jenny · 11 November 2024

★★★★★ 1/5

Facebook

Definitely one of the worst companies for tenants. They don’t look after there tenants or sort out there needs... they don’t express levels of urgency to the landlords and they don’t keep you in the loop what’s going on. I’ve been left with no heating for 4 weeks with a new born baby in the house. And no hot water for the past 3 days! They think this is acceptable when your paying extortionate fees to rent a property. The solution we were given was to use the immersion heater and get fan heaters to keep the baby warm... needless to say we turned it on it doesn’t work and the fan heaters over heated and fused the house, now they no longer work, someone’s advice to wrap up... I’m wearing a duvet and still cold, imagine how the baby feels. Another time when I was 8months pregnant the door handle snapped and I was told to keep my back door and garden gate unlocked... because that’s safe in this day and age! Really unimpressed with the lack of support from this estate agents towards there tenants! This is appalling!

Sophie · 4 June 2019

★★★★★ 5/5

Google

Both myself and my partner sold our houses through Courtney Green last year and we were happy working with the team. We had great service, especially from Steve, and we were always encouraged to go to them with any queries or concerns we had which was very reassuring. They worked closely with our solicitors and with both sets of buyers to get us the best possible outcome. We would definitely recommend them and use them again in the future.

Matt · 26 October 2019

★★★★★ 5/5

Google

Courtney Green Lettings Team has looked after my property for 10 years now - and my Mother's for the same time - and we are both extremely happy with the service we have received. We have had great tenants, and CG very competently sort out everything for us concerning our properties, we never have to worry about maintenance and repair, it's all carried out quickly and efficiently. Great team - thank you all, it's a pleasure working with you!

Lesley · 26 October 2019

★★★★★ 5/5

Google

I have used the services of Courtney Green for 24 years, both as a purchaser and as a landlord and only have praise for this highly professional company. The staff are extremely well trained and deliver an outstanding level of customer service, keeping the client's best interests at heart. When unforeseen problems arise, Courtney Green can be relied upon to offer informed advice with kindness and consideration for others.PositiveResponsiveness, Quality, Professionalism

Angela · 25 October 2021

★★★★★ 5/5

Google

The team at Courtney Green achieved where The likes of the bigger high street chains couldn't. They are a small but professional team and it doesn't matter who you spoke to, on which day, they could always provide updates. They remained positive when we were unnecessarily concerned, considerate and available, even when the chips were down and our buyer pulled out last minute. They sent more quantified viewings than any other Estate Agent and we can't rate them highly enough.

Peter · 26 October 2018

★★★★★ 5/5

Google

I have just left my apartment after having rented via Courtney Green for approximately 2.5 years. I have had bad experiences with estate agents previously and therefore was quite cautious and detailed when doing the inventory and check in process (probably too much so!), but when it came time to check out I thought the process with Courtney Green was very efficient and very fair. I received all of my deposit back minus only some professional cleaning costs which I had agreed to in my contract. Unlike some estate agents, they clearly care about both their landlords and tenants - even tenants that are leaving. I would also add that when things went wrong at the apartment, for example the boiler or fridge/freezer breaking down, they were very quick to react to this, the communication was very good, and the contractors they used to put things right were top class - so much so that I am now using the same central heating company to install a boiler at the new home I am moving in to. They even responded to and handled issues on a bank holiday. As a side note, my Mum also purchased a property in Warnham sold through Courtney Green, and they again did an excellent job with this, basically managing the seller's solicitor throughout the entire process. A very professional and committed organisation, with honesty and integrity. I would definitely use them again, either as a tenant or landlord, or if selling a property.

Rob · 26 October 2018

★★★★★ 5/5

Google

I have had a ten year association with Courtney Green, initially as a landlord with the lettings department successfully looking after my house for almost ten years and latterly as a client of the sales department who have recently sold my property for me. I have only high praise for both these teams who have helped me over this period. I have not lived in Horsham for all this time so the lettings have done everything from dealing with day to day maintenance and finding new tenants, all carried out with professionalism and kindness. These same qualities also I have experienced from the sales team too. I cannot recommend them highly enough. Thank you so much Courtney Green!

Tracy · 26 October 2018

★★★★★ 5/5

Google

I hated the prospect of renting again after so many years as a homeowner and was dreading having to deal with letting agents, but Courtney Green were nice people to do business with. I rented a flat in Horsham between February and October 2018 without any significant issues. Anything that cropped up was sorted out pretty easily and quickly. The staff are nice people and I always found them efficient. I had no hassles with the return of the deposit, although it probably helped that I'd used the cleaning firm they use themselves. Although I hope not to need to rent ever again, as I'm now paying a mortgage, I'd use Courtney Green if needed.

At · 26 October 2018

★★★★★ 5/5

Google

Couldn't ask for more support during difficult times as a family, as we found ourselves to be after a breavement "reluctant landlords" with a house to manage and little clue how to go about it...The lettings team just a phone call away with solid advice and solutions as we climbed a steep learning curve. Moving on, the dissolution of the estate as the final act aided perfectly by the sales team who managed our sale diligently, again realistic and informative support at all stages...can't recommend both teams more highly and will definitely use them again.

Mark · 10 January 2018

★★★★★ 5/5

Google

What a great team you have. I used the sales department to buy two rental properties which went through very smoothly, and I was kept informed at every step of the process. It was the obvious choice to rent them out via the lettings department, and I have to say I found everyone very professional and in particular the lettings team who where very knowledgeable in all aspects of the rental process. Thanks for all your help and hope to be dealing with you for many years to come, keep up the good work.

HeatSmart · 26 October 2017

★★★★★ 1/5

Google

Be careful with these estate agents! I would like to share the bad experience I have just had with Courtney green. After the check out inventory, the landlord asked up £900 to cover various costs. Most of the costs were around general wear and tear like marks on the walls, a few scuffs in the carpet. The check in report was very vague but when it came to the check out they were thorough. Unfortunately, we didn't take note of every single detail and they took advantage of this. It eventually went to a dispute and we managed to keep a good part of our deposit. Courtney green were never open about who they represent. Told us they represented both landlord and tenant. However in a dispute they were completely representing the landlord, even did the landlords case. They also advised us the landlord was being reasonable. If we had heard them we would have lost a huge chunk of our bond. Used our case to lodge the dispute and countered our arguments in the dispute application. If you use Croxley Green make sure you are properly advised about your rights, independently from them and take note of every mark on floors, walls, garden condition. Our house was professionally cleaned every week, no shoes policy in the house, but they still managed to take money from our bond. They seemed very experience around disputes and know what to say to make landlord more favoured. We don't want anything to do with them, ever again.

Rita · 26 October 2017

★★★★★ 5/5

Google

We've been clients for around 15 years. CG look after two rental properties for us. The staff are always very helpful and responsive. A recent tenant change was handled brilliantly, Dylan in particular going the extra mile to ensure the property was looking its best to attract a new occupier, and Rob and Freddie dealt with finding a new tenant very professionally. We'd highly recommend their services.PositiveResponsiveness, Quality, Professionalism

David · 25 October 2021