Trusted Agent profile · Horsham
★★★★★
1,720 reviews across 2 platforms
31 Carfax, Horsham, RH12 1EE, RH12 1EE
Connells's office in Horsham, at 31 Carfax, is rated 2.1 out of 5 across 1,720 reviews on two platforms, including 91 Google reviews rated 4.5.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
1/5
TrustpilotConnells estate circus Exeter
I have never encouter more rude and incompetent so called estate agents. I tried to view a house but the agent never called to tell me that the landlord cancelled. Than Ash turned up at the wrong house for the next viewing. Landlords please avoid Connells estate circus with plenty of clowns.
1/5
TrustpilotIf I could give 0 stars I would.
If I could give 0 stars I would.Had my flat on the market with Connells for 6 months and it was the worst experience of my life.Would conduct viewings without telling me.Would leave our front door unlocked.Tried to push me to take an offer way below what I wanted. Arrogant staff.Avoid!
5/5
GoogleJames and Jake have just sold my apartment and I really can't fault them. They are both professional and were always available to take my calls and chat through any worries I had. Would definitely recommend both of them and their team.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotVery poor valuation
Very poor valuation. Took over 4 weeks for information to be passed onto mortgage lender. Lender advised out IfA that the valuer had used 'outdated terminology ' that lenders no longer use and he would not clarify any points in a timely fashion leading our 'portable ' product to run out of time. Poor professionalism
1/5
TrustpilotPure hell
Awful service. Have rented my house through connells for the last year. The service was so bad it putt me off renting it out again. No communication. I had to chase up inspections. Rent payments. Was over changed for work they carried out. It's been a year of pure hell
1/5
TrustpilotNOt even checking the window properly for £700
We asked for a survey with option, to cover any risk. When we moved in we discover on one window, the double glazing was not sealing and the window was full of humidity between the glasses. They replied their check is done on a sample of window not all of them.For this we paid £700.
1/5
TrustpilotWinchester lettings are utterly…
Winchester lettings are utterly incompetent and I believe corrupt. I am a landlord, Connells collect the rent but then don't pass it on to me, currently the rent is 23 days late despite the tenant paying on time. The lie, lie and lie. Please go elsewhere. Certainly don't even deserve 1 star
5/5
TrustpilotVery good experience..
I had a good and helpfully experience in this company.Esoecial with the mortgage service with Shannon Garnett .She.s a profesional .I can recomand for everybody who.s need a mortgage.Thank.s and regards..for all the team.Tibor.
1/5
TrustpilotI am sick of being harassed by this…
I am sick of being harassed by this company. Despite telling them numerous times to stop calling me they continue to call from different branches. The advice we received wasn’t up to scratch so we went with someone else but it doesn’t stop Connells calling every other day.
1/5
TrustpilotTerrible company who tried re build a…
Terrible company who tried re build a previous chain after agreement of a new sale. Thankfully we was one step ahead of connells and there plans didn't go as they had planned. Terrible branch very deceitful. Would not be buying or selling through them again.
1/5
TrustpilotGlad they aren't selling my house!
Monday morning..9.05am.Just called two different Connells' offices to discuss houses that they have for sale.I received the same reply from both of them "sorry we are having our morning meeting and no one is available to speak with you. Can we take your number and call you back?"Are morning meetings more important than potential customers?
1/5
TrustpilotVery disappointed with the way our…
Very disappointed with the way our house purchase was handled. During a very stressful time of lockdown/covid I felt the communication was either non-existent or aggressive and accusatory. Things did improve once the office manager became involved but it was a shame it had to escalate to this point.
1/5
TrustpilotThe Watford Branch
I have found the Watford branch to be poor as managers for my property. I was constantly dealing with different people; they lost paperwork and emails; were resentful and rude when asked to do anything and were huffy and even more unhelpful when I suggested I would be switching to another agent.
1/5
TrustpilotBLANDFORD BRANCH DISHONEST AND DECIETFUL
BLANDFORD BRANCH. Dishonest and deceitful. Completely ruined my house sale with deliberate misrepresentation. I would never trust them with anything they say.
1/5
TrustpilotWhat a joke
What a joke, No research into the local area of the house prices , paid for by bank ! spent all of 2 minutes looking around the house to then under vale The property by 45k When 3 local estate agents all value it around the same price
1/5
TrustpilotA shambles of a service from Malvern Connells
Tried to book a viewing on a house in Malvern on Monday morning, three days later having chased them once more and they still haven't bothered to return our call or confirm the viewing. I hope the vendors know how useless their agents are being. Not a proactive service for either buyer or seller!
5/5
TrustpilotConnells were absolutely amazing and my…
Connells were absolutely amazing and my house was sold in 4 days. They were very supportive and I received excellent communication and updates from them. I would thoroughly recommend them. They are passionate about their job and you will not be disappointed with their service.
1/5
TrustpilotLandlords Beware
Awful experience using them as the agent for letting my property. Poor communication, underpayments, late rent collections, instances where I have been charged twice for services. Unprofessional, disorganised and quite frankly incompetent. Would not use their letting services again and would strongly discourage any other landlords from doing so.
1/5
TrustpilotThe worst agency ever
The worst agency ever. Have to wait for their reply for weeks and still the issue haven't been resolved. Had to claim a deposit back, as the tenants left the property completely destroyed, waited for three month and when it's time to get money for decoration, they just ignoring your emails.
5/5
TrustpilotI met Connells estate after being…
I met Connells estate after being disappointed by a different agency. Emma Lowey at Poole branch is just exceptional character, so dedicated and helpful and follow up till you are satisfied with fast response to mails and calls, very happy I did rent through them.
1/5
TrustpilotSurveyor came out house was untidy…
Surveyor came out house was untidy Tennant had been unwell, rushed in to hospital. Surveyor proceeded to gove his opinion on how bad the market was and it was a shame the house was untidy, and then valued it at 8k under what it was valued at 6mths previous shocking
1/5
TrustpilotThis kind of forced commercial practice…
This kind of forced commercial practice is disgusting, and furthermore it is highly illegal to force anybody to take a mortgage with them in order to have a chance to buy a house with Connells.
5/5
TrustpilotI'm happy with Connells service to me…
I'm happy with Connells service to me as Landlord. They deal with all and any small issues, and are in general very helpful. I have found them to be fast and efficient, contacting me quickly when an issue required fast action. I feel they have integrity and are honest, straight dealers.
1/5
TrustpilotTotally out of touch with property…
Totally out of touch with property prices. Homebuyers report a waste of time and money. Report filled in incorrectly and looked like it had been made on someone's home computer. I suspect there is deliberate under valuation going on with this company. Do not use.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Horsham office has 1,720 reviews across two platforms: 91 on Google, 1,629 on Trustpilot (across the whole business).
Connells Horsham is rated 2.1 out of 5 across all 1,720 reviews, and 4.5 out of 5 on Google from 91 reviews.
Connells Horsham, 31 Carfax, Horsham, RH12 1EE, RH12 1EE.
