Trusted Agent profile · Horsham
★★★★★
1,720 reviews across 2 platforms
31 Carfax, Horsham, RH12 1EE, RH12 1EE
Connells's office in Horsham, at 31 Carfax, is rated 2.1 out of 5 across 1,720 reviews on two platforms, including 91 Google reviews rated 4.5.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
1/5
TrustpilotConnells have been disappointing at…
Connells have been disappointing at every turn. They were supposed to find me young professional tenants but they found me students. They have cost me time and large amounts of money and have done absolutely nothing positive.
5/5
GoogleFirst class service from George and all at Connells. I can’t thank them enough for all they did to get the sale of my property over the line. I would have no hesitation in recommending them to anyone. Excellent estate agent. Thank you Connells.
1/5
TrustpilotHorrendous experience
Horrendous experience with connells longwell green. Items of huge sentimental value went 'missing' after one of their members of staff entered the property. Didn't give a stuff about the theft when confronted. And have done virtually nothing to find the missing items. Horrendous
1/5
TrustpilotDisatisfactory behaviour
I just moved In from another country and approached Connells regarding renting, I was misguided and a huge amount of money was taken by the connells which they did not pay also they have been dragging the case since the past month. Because of the misguidance I was homeless. I would say never pay the Connels unless you are sure about the deal.
1/5
TrustpilotDon't know their schedule
Booked a couple of viewings with their Swindon office for the properties they are selling, received texts to confirm the bookings and both times at last minute they ring to tell that they don't have time to show the property what a waste of time they are, losing clients and possibly losing a sell.
5/5
TrustpilotAisha in the wolverhampton branch
Aisha in the wolverhampton branch, is very professuonal, informative and friendly when she visted to vist my property to let. She is a very good credit to your company. Her knowledge of the business is very good and she takes her time in step by step explaining the process as it was my first time using an agent.
1/5
Trustpiloti have sold thru connells recently and…
i have sold thru connells recently and let a property out thru them - never again!!! plenty of hidden costs and the initial payment doesnt cover what you think it does. service was terrible and patronising - they need to seriously rethink their business ethics and retrain their staff - very money hungry!! do it yourself or choose a smaller company
2/5
TrustpilotDreadful service recd throughout
Dreadful service recd throughout, however one member of staff was excellent. Tom was great.
1/5
Trustpilot0 STARS NEGATIVE FEEDBACK
0 STARS NEGATIVE FEEDBACKWe and other lady were waiting for viewing near house at arranged time, Connels Estates Hinkley did not arrive. When we called them they said that left a message about cancellation. They lied people, nobody recieved their message. AVOID THIS ESTATE AGENTS!
1/5
TrustpilotI wouldn’t even give one star
I wouldn’t even give one star. They have unlawfully charged us for a check in inventory despite not providing us with one - leaving us v vulnerable as landlords. Continually having to chase for response. Put in a formal complaint and almost 3 months later and a number of emails later - still no resolution or even a response.
1/5
TrustpilotConnells try to force you to an in…
Connells try to force you to an in person only meeting before a offer is allowed to go through. Extremely slimy and HEAVY pressure. Prepare for a in person meeting if you buy with connells
1/5
GoogleWorst estate agents ever they kept us waiting for weeks for a decision on a property they had no intention of ever selling to us! We offered over the asking price and have since learned that they already had someone lined up for it and accepted 12k less that we offered I doubt if the sellers knew this!! disgraceful behavior!!
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotIMPOSSIBLE TO ARRANGE A VIEWING
I saw on Connells website a house I was very interested in buying. I kept calling them EVERY DAY to arrange a viewing. Spoke last on the phone with them today and being told they will call me back (same thing said few days ago) and no one did. Absolutely shocking. Worst estate agency.
1/5
TrustpilotViewing changed without letting us know
We were booked into viewing a 2 bedroom flat because we’re expecting our first child. Myself and my partner had to take unpaid time off work but the agent changed the appointment without letting us know
1/5
TrustpilotVery unprofessional both branch and customer service
Very unprofessional both branch and customer service. Viewed a property 2 days ago and said was interested in offering subject to answer of a few questions. Not heard from them sinceChased them and told person on holiday and nobody knows anythingSpoke on their chat and still nothingGlad they aren't selling my house
3/5
Trustpilot3* overall but 5* for Emily and Cameron
Conveyancing team messed up a bit which delayed the transaction and the team selling the mortgage services were pushy and annoying. BUT if I could give a separate review for Cameron and Emily they would get 5 stars, they were both delightful to deal with and went over and above to help us out!
1/5
TrustpilotCowboys taking kickbacks
Beware of any house sales involving Connells. They will appoint DC Law as solicitors (who are abysmal) because they take kickbacks from them. All deadlines missed. All emails ignored. No communication. Terrible company - avoid like the plague.
1/5
TrustpilotBad experience
I rented out two properties by Connells and they totally mixed up my account. They promised to refund my fee charge but I haven't received a refund in my account. After I called them multiple times, they said they would send a cheque for me but they didn't. It's been 4 months and I still haven't got my money back.
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
2/5
TrustpilotNo interest after sale has been made
Once the sale has been made all interest is lost in the property and service is non-existent. No sale progression or follow up. Very poor service.I was also recommended their in-house conveyancing team (conveyancing direct) who give a similarly poor service.I wouldn't consider using the Connells group again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Horsham office has 1,720 reviews across two platforms: 91 on Google, 1,629 on Trustpilot (across the whole business).
Connells Horsham is rated 2.1 out of 5 across all 1,720 reviews, and 4.5 out of 5 on Google from 91 reviews.
Connells Horsham, 31 Carfax, Horsham, RH12 1EE, RH12 1EE.
