Connells Horsham reviews

★★★★★ 5/5

Google

Honesty is the key from an estate agent!! Yusof showed us a house we potentially want to purchase. We are very satisfied with the honesty with the conditions about the house and what to be aware of (you don't get this from a lot of agencies these days - C&B Horsham would be a perfect example, stay away from C&B). Although our offer did not get accepted, we'd definitely recommend to have Yusof to show us around other properties that might interest us in the future.

Boris · 23 July 2025

★★★★★ 5/5

Google

How lovely it was to meet Kate Hand in relation to a property in Horsham. Very professional, polite and made us feel at ease when viewing the lovely property. Kate made the viewing experience a very positive one and Kate and Connells would definitely be our first port of call for any property related enquiry. Thank you Kate. James and daughter Robyn East Street Property

James · 1 September 2025

★★★★★ 5/5

Google

We can’t thank Kate from Connells Horsham enough. My partner and I have recently entered a tenancy with Connells and Kate was the biggest help for us. From the flat viewing, to the paperwork, to moving in, and everything in between, she has provided us with constant reassurance, guidance and support throughout the entire process. We cannot recommend Connells Horsham enough. We had a great experience. Massive thank you again to Kate and the team.

Rebecca · 20 March 2025

★★★★★ 5/5

Google

I had an excellent experience with Connells Estate Agents Horsham. Yusuf provided truly 5 star service throughout the process. He was professional, friendly and always willing to go the extra mile to make sure everything went smoothly. Communication was clear and prompt, and he made the whole experience stress-free. I highly recommend Yusuf and the team at Connells Horsham!

Firdaus · 4 September 2025

★★★★★ 5/5

Google

At Cornell Horsham , Yusof was a pleasure to work with honest, professional, and genuinely focused on my best interests. He was transparent throughout the entire process and always gave clear, trustworthy advice. It’s rare to find an agent who truly puts clients first, and Yusof did exactly that. Highly recommended!

Saimul · 4 September 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I had a fantastic experience with Connells Estate Agents! Their communication was outstanding, keeping me updated and informed every step of the way. The professionalism displayed by the entire team was top-notch, and their knowledge of the market was impressive. I would like to give a special thanks to Chloe for her exceptional integrity and dedication. She went above and beyond to understand my needs and find the perfect property for me. I highly recommend Connells Estate Agents for their effective communication, professionalism, and kindheartedness.

Brain · 26 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Big thank you to Cleavon. For being patient and knowledgable about the house me and my family were viewing. He was kind and easy to talk to and made us all feel very comfortable and well looked after. He was friendly and was able to answer all our questions with professionalism while also being affable. Would definitely recommend him personally to others.

Leah · 26 August 2024

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

We were shown a property by Cleveland, who works in the Horsham branch. Cleveland was knowledgeable and able to answer our questions. He gave us time to look with and without him and we never felt rushed. Thanks for your help Cleveland.

Mike · 1 May 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

I sold my house through Connells Horsham. Since David Saunders took over as the manager the service I received from him and his team was first class. David is just what you want at the very stressful time of moving house. He is quick at responding to emails,calls and whatsapp. He does what he says he will do. He kept me informed of the process as we went along. I found him very reassuring and helpful at the end of an 18 month process. I believe that it was David communicating with all parties involved that finally pushed my move through to completion.

Diane · 26 October 2022

★★★★★ 5/5

Google

Really can't rate Connells Horsham highly enough. fantastic service from when they first arrived at the house to value it - to the day of completion. They took a practical approoach to valuing and marketing the property. Their communication was great throughout the process and they worked hard to get the solicitors to keep moving forward. My thanks to Josh, Annette and Aran for their hardwork.

Nicola · 30 November 2023

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 1/5

Google

Booked a viewing, got a call an hour before the viewing trying to cancel it. Said that I wasn’t happy so was told the chap could make it but 15 mins later than planned (already had been pushed back by 15 mins earlier in the week). Then nobody turned up, no call to apologise, no attempt to rebook, a week later nothing. Appalling service. Would never list with them.

John · 9 August 2025