Connells Horsham reviews

★★★★★ 1/5

Trustpilot

I had the most horrible experience with…

I had the most horrible experience with this agency from The agency from Bilstol West Midlands. Had the credit checks with 1 month before the date of the contract, but waited with 2 days before to tell me a story that the landlord is not UK and they can't rent the property. They left me on the street and I need to wait to be refunded for the feed that I have payed.Sophia Mitchell MARLA the manager started to scream at us!!! Horrible experience, horrible people!!!!DO NOT TRUST!!!!!!

Oana · 18 March 2020

★★★★★ 5/5

Google

I very rarely write reviews however I would like to thank Lucy for helping us move into our home. Really appreciate all the effort she has put into getting us sorted. Thank you!

Clara · 27 October 2019

★★★★★ 1/5

Trustpilot

Untrustworthy and cancelled my agreement 2 days before move leaving me homeless.

I was pushed / harassed to put a deposit down for a property to rent. I paid the deposit on the conditions that the fridge would be moved from the living room. This was agreed by the agent Rick. 2 days before moving into the property, the contract was not sent to me. I thought this was very strange. I had handed my notice into my current property already. I called the agency they said we are not proceeding with the agreement as the landlord as rejected to rent to you. This was very infuriating as the reference was all complete and good to go.Now Rick has decided to keep my deposit, due to no fault of my own. I will be seeking legal action if the deposit is not returned.

Geetika · 11 March 2020

★★★★★ 1/5

Trustpilot

Avoid …

We were booked in to talk to a first time buyer mortgage adviser, they told us we could get a mortgage with a slightly higher interest rate due which we were ok with. They strongly recommended that we stopped conversation with independent mortgage advisors as it could damage our credit rating when they search for lenders, they were confident we just had to wait for them to work on our file, 2 weeks later we are told ‘no’. Poor communication and I would advise anyone to avoid Connells at all costs

Dani · 10 March 2020

★★★★★ 1/5

Trustpilot

Anyone else sick of receiving emails…

Anyone else sick of receiving emails from companies, when you go to unsubscribe you get put through to Conells who make it impossible to stop them, what an absolute joke disgrace

Graham · 13 December 2024

★★★★★ 1/5

Trustpilot

Avoid if at all possible.

Dreadful communication. Slow to take action. We feel we were tricked into taking out an expensive survey on a property we subsequently didn't buy (they accepted our offer when they shouldn't have and we felt under pressure to proceed). The day after I let them know out of courtesy (despite their lack of communication) that we had had our offer accepted on a different property (through another agent) they contacted our solicitors to tell them we were buying the property we had viewed through them! When I corrected our solicitor, he said he was having problems with them in relation to another case too.

Kerry · 5 March 2020

★★★★★ 1/5

Trustpilot

Avoid Connells, otherwise will cost you a lot

Arranged to view a flat. Given the wrong information by the agent during the viewing, based on the wrong information got the flat. Attempted to dispute, pointless. They hired cheater-negotiators, who are pointless to talk to, as they will not admit the misinformation provided by their agent and would not compensate or compromise on anything despite their fault. The worst agent we across to. Stay away from them, you will only lose money, effort, time and be stressed.

Mayu · 30 September 2020

★★★★★ 1/5

Trustpilot

Don’t trust them when renting! Tenant experience.

As a tenant they were terrible, I moved into a place with a broken boiler and broken sockets which had already been reported and was agreed to already be repaired a week earlier. I had to wait a further 2 weeks after moving in and persistent emails until it was actually fixed. Previous tenants left junk at the property and I was told that I would have to pay to get it removed. Terrible communication throughout the tenancy but the worst was when I found somewhere to buy and was arranging to move out. They let the landlord in the property with no notification (contract stated minimum of 24hr), had viewings without any notification (again 24hr required), and then completed an inventory check out before I’d moved out! I then requested the check out to be done again, and they submitted the IDENTICAL report with the date amended (you can see this from the images having the date and time on them). Check out report tried to take our whole deposit for nonsense reasons and had to take them to the TDS where the claim of £850 was reduced down to £75.Then submitted a complaint to Connells for their terrible service who said I can take £200 compensation but threatened that I would lose the right to take it to any ombudsman if I took the offer.I luckily stood my ground but you shouldn’t have to, just avoid it and save some hassle and money.

Mr · 10 February 2020

★★★★★ 1/5

Trustpilot

DISGUSTING PLACE TO WORK!!!

I worked here for 6 months, worst decision of my life. Firstly the pay is nowhere near what they promise at the interview! No bonuses, never pay commission correctly, no rewards for hard work, only slate you when you make a mistake. No customer care whatsoever, all everyone cared about was leaving early. I was obviously on probation for the first 6 months, I was at a local branch, then the area manager threatened me that if I didn’t permanently move to a branch that was AN HOUR AWAY, he will need to “have a look at where I stand since I’m still on probation”. So I had to move branches in order to keep my job! When I left, they sent me threatening letters saying I owe them £600+!!! Disgusting company to work for. AVOID FOR YOUR OWN SAKE!

Nathan · 8 February 2020

★★★★★ 1/5

Trustpilot

Very poor lettings team in bmth dorset

Very poor lettings team in bmth dorset. They advertise a property to rent, when i enquire about arranging a viewing are told we cant as viewings are fully booked. Ok, fine. I know the property and am happy to proceed to the application stage and let the landlord decide if im suitable. No you cant put in an application without a viewing?!?!?! They then ask for your details to bombard you with everything they cant sell.

Jamie · 20 March 2021

★★★★★ 1/5

Trustpilot

Never rent a property from Connells

Never rent a property from Connells! Their customer service is dreadful when it comes to the tenants, as all they want to do is please the landlord in order to keep their revenue coming in! Months of waiting for repairs to hot water and heating, even with a child in the property, and then when you finally move out they delay the check out report by just long enough to prevent you from being able to use the Tenancy Deposit Scheme to settle their made up claims. (the check in and out reports carried out by Connells matched so there should have been no claim against the deposit, but three months later they make up claims in order to not repay).Avoid, Avoid, Avoid....

JoeL · 30 January 2020

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Avoid Avoid Avoid. (Welwyn Garden City Branch )Total waste of the last 5 months. False promises, poor communication, poor pictures, no floor plan the list goes on.Took them 3 attempts to get the brochure correct with spelling mistakes and the photos are of shocking quality. Make no attempt to rectify things and just give excuses of under staffed and no general manager. Every time I complain they mysterious book a viewing but surprise surprise gets cancelled at the last minute over a email.Gave my 28 notice cancellation period which can’t come quick enough. Had 2 viewings booked after another complaint to head office the weekend just gone and someone actually called this time 8 minutes before the first viewing took place to say both had cancelled which I don’t believe. Please don’t waste your time and energy with them as their are plenty of well established estate agents who will take care of their clients. Even the solicitors they recommend have poor communication with with poor responses if any.

Katie · 19 January 2020

★★★★★ 1/5

Trustpilot

Appalling Valuation

These people came to our property to value it for a re mortgage, spent 6 minutes here, took 4 photos and valued it seriously low. A house 4 doors away, same style, no conservatory, no utility room and had never been modernised,sold for the same price he valued ours at ,6 weeks ago.Ours had also had over 23k spent on the front of the house including a new 27 foot driveway, how the hell can it be the same value !! DO NOT USE CONNELLS , they are an absolute joke.

R · 16 January 2020

★★★★★ 5/5

Trustpilot

Sold a house through Connells cambourne…

Sold a house through Connells cambourne Cambridge,I delt with Robert who informed me the amount to put my property on the market for ,which was more than I thought, also he managed to get more than it was advertised for all within in 12 weeks .

Mr · 29 March 2024

★★★★★ 5/5

Trustpilot

Connells in Horsham have just sold my…

Connells in Horsham have just sold my flat for me. I don't usually write reviews but felt I had to give them a massive thank you, especially to Manager James Harman. The service was impeccable, right from the first time I phoned to make a valuation appointment to the offer stage. All members of the team knew exactly who I was when I phoned and which was my property. So I never had to explain anything, they already knew. All messages and queries were replied to promptly. This is how all estate agents should be, sadly not the case. I cannot recommend them highly enough.

Mrs · 13 January 2020

★★★★★ 5/5

Google

Excelent service.Thanks to Aaron Barnes

Gosia · 26 October 2023

★★★★★ 1/5

Trustpilot

Absolutely diabolical!

Absolutely diabolical. I paid £650 for a valuation and they down-valued it by £30,000! I have a house opposite that is exactly the same and 18 months ago I had that valued. I suggested this house was the same as it is identical in every way and Connell’s valued it at 30k less. Shambles of a company. They’ve now not only cost me £650, I cannot get the further advance that I needed.Less than 1 star!

Jamie · 23 February 2021

★★★★★ 1/5

Trustpilot

Valuer was inexperienced and…

Valuer was inexperienced and incompetent. He had no idea of the market and used comparisons which were not relevant. I would not use this company for a valuation.

N · 19 February 2021

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THESE JOKERS!!

When you are first looking for a place to rent Connells are over the top helpful, but as soon as you are in don't expect much! They didn't help when I had issues with their other tenants, and when I left because of that I was left out of pocket with them taking money out of my deposit because of rent liability when I was previously advised it wasn't the case! Oh and expect them to take over a month to do your checkout report so they can blame things like marks outside the front door and cobwebs on you when you haven't even been near the property since you left and handed the keys in!They are a joke, I could go on and will to their complaints department but needless to say DO NOT RENT FROM CONNELLS!! I wouldn't recommend them to my worst enemy!

Laura · 10 December 2019

★★★★★ 5/5

Trustpilot

The staff are great very helpful…

The staff are great very helpful especially Sophia Mitchell she went above and beyond to help me..

Andrea · 21 October 2022

★★★★★ 2/5

Trustpilot

Living up to a poor reputation.

I'm an unchained buyer who refused to pay £700 to use their in-house mortgage advisor (when I already had my own and a DIP from a reputable lender) before getting an offer accepted.As a result, being up against another buyer who had made an offer for the same amount, they supposedly had the advantage over me, or so I was told.Understandable perhaps, but what irked me was then not bothering to tell me that my offer was rejected, despite hanging me on for the best part of a month due to some complications with the vendor and my regular requests for updates. My advice would be to AVOID. There are better agencies out there.

Karen · 5 December 2019

★★★★★ 1/5

Trustpilot

Unwilling to give your deposit back.

Awful service for tenants. First, they try their best, along with a landlord, to deduct as much money form it as possible. Then delay paying it back altogether. They might be good for landlords though. I tried to reach them and asked for my money back a couple of time, but Laura Marshall and Gemma Gerrard are absolutely useless.

Chris · 11 May 2023

★★★★★ 1/5

Trustpilot

Worst Letting Agents

Where to begin with Connells...

Ivor · 8 October 2025

★★★★★ 1/5

Trustpilot

House valuation

Gentleman came round to value our property so we can release funds for an extension. Had it valued at 430’000 also zoopla valued between 399’00 to 440’000. He went away abs filled the report and valued at 385’000 which must be a figure he popped out of his head. He has caused us lots of issues and we are now appealing the process. Never touch them with a barge pole.

Christopher · 9 March 2022