Connells Horsham reviews

★★★★★ 1/5

Trustpilot

This company let 99A Churchfield Road…

This company let 99A Churchfield Road LU5 5HN and did so knowing the garden had been used as a dump. The council are now looking into it but said today that it should not have been let in that condition. This company were asked by me to put it right as I have to put up with their broken fencing and look at a tip. And the tennant is no better as he won't do sod-all and where does he work? For the council. However, when the council saw the pictures they put it over to their anti-social behaviour team. This company just take the money and run and I would advise you never use them.

George · 31 May 2019

★★★★★ 1/5

Trustpilot

Worst letting agency we have ever…

Worst letting agency we have ever dealt.Poor communication. Tenants left property and even we as landlords not informed of it. No reply from repeated calls/ emails.Now they are refusing to handover the keys to us (landlords) as end of tenancy property assessment not due until next week. Can't instruct another company or arrange viewing till this process will be over.Connells will be held responsible for loss of earnings due to their poor communication and mismanagement and I will be taking this to Citizen advise and county court if not sorted out mutually.Never seen such a poor management.

A · 30 May 2019

★★★★★ 1/5

Trustpilot

Please avoid!

From beginning to end of using Connells as first time buyers was a ridiculously terrible experience. We would have to constantly chase for any movement, the mortgage advisor would fail to send across important documents to the mortgage providers and avoided telling certain truths (lied) about the progress! Their inept approach was shocking to all around us who learnt of our experiences with them. Avoid at all costs!

Jim · 21 April 2022

★★★★★ 1/5

Trustpilot

It is hard to describe how terrible…

It is hard to describe how terrible Connells were as a letting agent.Months of delays getting repairs carried out, related to heating so should have been treated as urgent. Fault reports and emails were ignored, staff really did not seem to care at all. The plumber who came to our property numerous times was hopeless, eventually an engineer from the boiler company was called, fixed the fault but said the boiler hadn’t been installed properly so they wouldn’t continue to work on it.After 8 months of a cold house, sleepless nights, stress and hassle decided to move out, they offered compensation but had to chase them for that too, ignored and conveniently denied receiving emails again.Now in a really nice place with a great company who understand the concept of customer service, something Connells really don’t have a clue about.Would never recommend them to anyone.

RCW · 25 April 2019

★★★★★ 1/5

Trustpilot

The MOST PATHETIC experience I have…

Watford Branch : The MOST PATHETIC experience I have ever had working with this company. They will quote a higher price than actual price of your property to get higher commission value . They will trick you in putting a fixed price section in the contract (saying it will be 1% representative). Then they will try and lower down the price and then near the sale they will take the fixed fee which was for your previous marketing price. This is the pricing lot! Coming to the viewings : Most of the times they will ask you to show you around and will say we are busy.. Even if someone turns up from Connells they wouldnt have knowledge of the property because everytime it's the new person.In short : Dont ever go for this agent unless you want to be cheated

Virat · 3 April 2019

★★★★★ 1/5

Trustpilot

Avoid connells

Well wanted to offer on a property ware I have a broker to do my mortgage so connells staf told me that offer has to approved by them befor they will forward it to the vender plus they speak to me about mortgage with there broker crap don't use this agents f8nd the owners tell them that put buyers offo with this tactics 👏

Manik · 1 October 2022

★★★★★ 1/5

Trustpilot

Awful company who lack communication skills

First time renter, rented a nice little flat with them. All started off ok, only they need to be constantly nagged when making enquiries, very quick to take money but extremely slow and incompetent at returning it. I ended up handing in my notice to leave my flat due to personal cirumstances, gave my 2 months notice period as required in my agreement. Moved out asap but was told that they'd update me if a tenant wanted to move in earlier so my notice period could end earlier.Well they expected me to hand the keys back but still carrying on paying rent until my notice period had ended. I had no communication and after they took the final rent payment, it turned out that the new tenant actually moved in that day and connells never informed me. So they charged 2 different people rent for one property. I only found out due to receiving a final bill from the water company informing me I had moved out, when I never informed them myself. After several emails back and fourth I was promised my deposit and rent payment refunded to me. I only ever got my deposit. I then emailed again asking where my rent refund was, turns out they had already transferred it to my landlord and that I needed to contact them despite connells being at fault here and breaking my tenancy agreement.Luckily my landlord has no refunded me overpaid rent with no questions asked, and if it wasn't for them i'd probably be out of pocket by quite a lot by this incompetent company. Note to self: I am never going with this company again whether is regarding renting or buying.

Brittany · 10 March 2019

★★★★★ 1/5

Trustpilot

No matter what the value it, they still get paid

The boy came in and treated me like I was dirt after being 20 minutes late, probably cause I was young he started questioning how I got the valuation. Clearly pointing out the obvious, and the comparisons to other flats, he then says that it doesn’t matter cause they value it on sales of previous homes. This flat used to be a shop so never had history and others were all studios or 2 bedrooms. After obviously undervaluing property I didn’t get the mortgage, but everything is all good because he gets paid for the valuation either way. Waste of time and lack of any knowledge or common sense.

Chris · 26 February 2019

★★★★★ 1/5

Trustpilot

If you want a company that ignores your…

If you want a company that ignores your complaints, doesn't take you seriously and fails to look after your rental property by letting to multiple occupancies without your permission or knowledge then this is the one for you! My newly renovated property was totally ruined. But they couldn't care less. They are happy to take your money but will not pay me any compensation for all of their mistakes. AVOID at all costs and use a professional agent that cares!

Michele · 15 February 2019

★★★★★ 1/5

Trustpilot

Never have I seen a company so bad at…

Never have I seen a company so bad at communicating and customer service. Don’t expect your question or query to be answered and if it is, speak to 3 other people to make sure it’s correct. Moving out of one of their properties has been one of the most stressful things I have gone through. My landlord has been amazing, it’s such a shame the estate agents were so crap.

Heather · 7 December 2021

★★★★★ 1/5

Trustpilot

Terrible customer service

Booked a viewing on a property at 5pm yesterday. Lady who booked me in said she would call the previous day she didn’t so I called them. Arrived at viewing today as arranged. After several calls of no one answering was told that as my viewing couldn’t take place as I hadn’t confirmed. Had no missed calls to confirm and had drove 45 minutes for the viewing. Absolute joke of a branch.

S · 4 August 2021

★★★★★ 1/5

Trustpilot

Happy to take your deposit but delaying…

Happy to take your deposit but delaying the release of my deposit..for what reason, absolutely none whatsoever. Poor internal communication within the team. It had taken 4 months to repair my shower but wanting to bill me for a bulb that had gone in the kitchen. I've waited over 5 weeks for my deposit to be released with the landlords consent already given. Utterly disgraceful company only interested in profit. Avoid this company at all costs!.

Gc · 7 September 2020

★★★★★ 1/5

Trustpilot

Do not use - terrible service

We made an offer on a house last October and the estate agent Burchell Edwards convinced us to use Connells Home Conveyancing as they were efficient and reasonable priced. I sincerely wish I had stuck to my gut instincts and NOT used these people. Firstly their fees are far more than they originally quoted for with add ons made all the time ( stupidly I didn’t read the small print). Secondly Communication between solicitor and client is not existent unless you contact them but this also proves almost impossible as they simply do not answer the telephone- it’s doesnt even go to voicemail it just stops ringing. Emails are not answered. Thirdly when I wrote a letter of complaint I received a reply on the latest possible day saying that I had received a ‘ reasonable ‘ service. For the amount of money paid over I expect an excellent service and not just reasonable. I then find out that the person dealing with our case is a technician and not an actual solicitor. (No reduction of fees offered for this) After requesting such I received a cash statement of fees due - several fees on there that I hadn’t agreed to . Somewere removed once challenged. The Connell portal which is sold to you as atool to keep you updated was not updated after the third week until I challenged this. Then one extra entry made 3 months later . We are due to complete tomorrow and today I find that the portal has been updated with everything left to do and completion date happening Saturday however the solicitor has confirmed completion is Friday . For this “service” we have to pay £18 which will not be refunded as I have logged on several times to get an update - but it wasn’t updated !!!I implore people NOT to use this business unless you wish to suffer a breakdown caused by frustration . Again I say PLEASE DO NOT USE THIS SERVICE.

Mrs · 7 February 2019

★★★★★ 1/5

Trustpilot

What a joke!! Stay away!!

What a joke!!These guys really don’t have a clue. I have let plenty of property’s in my life and i’v never incountered a company quite as incompetent as this. You would think that if they are charging nearly £700 in fees they would turn up to a viewing on time. I was called a liar over the phone. I had to pay a deposit of £500 just to speak to a landlord for them to tell me that the property isn’t suitable for my needs.

A.B · 22 January 2019

★★★★★ 1/5

Trustpilot

BAD MANAGEMENT.

With all my respect, Connells are the worse management I've ever dealt with. Lied to at the beginning by being told the local office would deal with all aspects of property management, only to find out later its actually done by a huge office in Liverpool. the local office seems incapable of keeping one management team for longer than three months. Multiple people in Liverpool dealing with the account so messages are not communicated between team members dealing with issues, the same information requested from me by multiple team members on numerous occasions as staff do not communicate and clearly do not read emails - asked 5 times for EPC certificate when it had already been emailed to the initial person requesting it, same story with gas safety inspection certificates. On one occasion rent was not paid to me for two months (despite tenant paying) as there had been a "mistake" - I only found this out by repeated phone calls as Connells never contacted me to explain what was happening and then told me it took "some time" for money to be transferred to me via the banking system. Once tenant left, agent completely uninterested in recovering deposit money from tenant to cover damage to property and attitude totally uninterested and unhelpful. To cap it all agent "mistakenly" refunded tenant deposit to myself rather than tenant, made no attempt at an apology (and I assume didn't apologise to tenant either). Found the entire time dealing with them stressful and frustrating, was actually in all reality managing the property myself, despite paying them to do it. Will never use again and I recommend anyone to do the same. BEng sam talo

Sam · 17 January 2019

★★★★★ 1/5

Trustpilot

Horrible contract

Horrible contract: their contract locks you in for 26 weeks, even if you sell without them. DO NOT DO BUSINESS WITH THEM.Oh and I've had 1 viewing in the last month.

Mieszko · 5 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Dani was polite, friendly and so helpful and she found us our perfect first home. I would definitely recommend Dani to help anyone looking for the perfect property.

Consumer · 11 December 2019

★★★★★ 5/5

Google

Had a recent valuation from Aaron, who was both knowledgeable and had excellent communication. Highly recommend!

Isabel · 30 December 2023

★★★★★ 1/5

Trustpilot

Absolutely useless letting service for…

Absolutely useless letting service for landlords, honestly wouldn't use the full managed service as they don't respond to emails or calls. Took double payments which I have been waiting months to be repaid.Also received bills that prior tenant hadn't paid and our 'full managed service' obviously doesn't include taking this information for new tenancy. Truly appalling service!

Gary · 12 May 2023

★★★★★ 1/5

Trustpilot

BUYERS BEWARE: High Pressure Sales Tactics

Having rented for many years we are older FTB. We found a property listed by Connells and after viewings and consideration made a sensible offer. Over the next 24 hours EA said there had been many viewings and offers. EA then asked for 'best and final offers' (we did not change our offer). EA still did not officially accept our offer saying it was 'pending financial qualification'. However, we have taken independent financial advice, have an agreed mortgage in principle and deposit secured...Connells refused to accept these documents insisting we make an appointment with their Mortgage Service Manager and nothing will progress until we do. We took independent advice, withdrew the offer the next day and took our money elsewhere. Terrible reviews here on Trust Pilot reflect how poor Connell's business practices are.

Blah · 14 November 2018

★★★★★ 1/5

Trustpilot

WORST AGENCY ON EARTH

If anyone is considering buying a property with Connells then run away asap. They are liars. They are still advertising on their website that some properties will be available to move in before Christmas. We have been in progress of buying one of those "ready to move in" flats since 3 months ago and things are still dragging on with horrible services from Connells. We are left in a very bad situation now. DON'T EVEN CONSIDER THEM. RUN!

Abcdh · 19 November 2019

★★★★★ 1/5

Trustpilot

Don't even deserve one star

I have dealt with many lettings agents and Connells are, by FAR, the worst. They are incompetent, unprofessional and dishonest. The Headington Lettings branch would be better off staffed by toddlers, for all their failings. They failed to fulfil their obligations to the landlord, despite apparently offering Full Management. I ended up doing more work than them! They have cost me time and money and they will go to great lengths to lie and cover up their mistakes. Keep well away from them, honest advice.

TK85 · 2 November 2018

★★★★★ 1/5

Trustpilot

I would leave less than 1 star if I could

I would leave less than 1 star if it would let me! We sold our flat to a cash buyer, no mortgage, no searches, no surveys. We had no mortgage to pay off either and a long lease owned by the council, so very secure. Connells pushed us to use their solicitors and both sides agreed as we were assured it would speed things along. The price for legal went up from £750 to almost £1400 and as Connells had taken £200 upfront, we couldn’t cancel. Connells have not chased or pushed, they don’t return calls, they are awful. Do not use this agent! We were tricked into using their recommended solicitor and they haven’t even attempted to speed things along for us. Absolutely rubbish, awful service. I will never use them again!

JoJo · 31 October 2018

★★★★★ 1/5

Google

Connells Surveyors do not have a clue about certain areas outside of where they normal work, why are they given the responsibility of something so important, that they are just guessing at? The valuation on our property was a complete joke, nearly £200k below the actual market price confirmed by the professional local agents that actually know our area. The unprofessional surveyor cost us nearly £5k over two years, as we then had to accept a different mortgage offer with a higher percentage as we went 2.5% over the 60% LTV. Its so low, it feels dishonest, simply so the Building society can charge more, I would never use Connells.

Mike · 27 October 2018