Connells Horsham reviews

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agents, EVER!

Absolutely the worst estate agents, ever! I encourage everybody to give this estate agent a very wide berth. We purchased a house through them but they were not in the least bit interested in following up or to get the sale pushed through. It was very much a sit back and get paid attitude from them. We had been lied to many times by them when chasing up the sale process. I could rant or ages on them but just want to let people know NEVER use Connells as they are awful.

CS · 19 October 2018

★★★★★ 1/5

Trustpilot

Took our payment to secure house but then gave it to someone else

Viewed and paid a holding fee to secure the application for a house and was told it would be taken off the market and we had first choice. Two days later we were told someone had since made a higher offer and our money was being sent back. In which time we had told all of our friends about the new house, cancelled two further weeks of appointment viewings. Absolute cowboys messing with people in this way, a holding fee paid is a contract to which they must honour which these people seem to know nothing about.

Annika · 19 October 2018

★★★★★ 1/5

Trustpilot

I have bought a property through…

I have bought a property through them,before complete the purchase,they are fine.after the purchase completed,they haven’t give me the letter box key,I called the oldbury Connells who called Taylor,he said the previous owner told him that the key is in the property,if not I have to broke the letter box and change a new one,the letter box is solid like a small safe.unbeliveble! How helpful is that! the key is part of my purchase,they don’t care. after call them again,a lady called the previous owner to send the separate keys over. Be careful with some of the stuff.

Jen · 17 October 2018

★★★★★ 1/5

Google

Very unprofessional, arranged on Monday to view a house at 10am thursday. My wife had taken the morning of work and we drove 25 minutes to the property arriving at the agreed time of 10am. No estate agent and the owner was unaware of the viewing. Called connells and told the guy we booked with was on another viewing. Total waste of time money and not to mention the pollution from a wasted car journey.

Car · 26 October 2020

★★★★★ 1/5

Trustpilot

Very unethical tactics to get money out of you

Tried to put an offer on a really nice apartment. Sales agent said I have to see their mortgage advisor first. As I already had my mortgage principle I asked if I can just send them my documents. They said no, so I said put the offer to the owners and then we’ll discuss the mortgage if they accept the offer. They sent me an appointment letter for the advisor anyway, I called and cancelled and told them I’ll get back to them about it. Next day received email informing me my offer had not gone through as they have not been able to assess my financial circumstances. Called to find out what the problem was, was told I need make an appointment with their mortgage advisor in order to have financial circumstances confirmed by their in-house expert. No other estate agent forces you to see their mortgage advisor. Lost a customer forever!

ANP · 11 October 2018

★★★★★ 1/5

Trustpilot

Using Connells was the worst decision made in my life

I have to rate 1 star as it was the lowest score. If there is a minus score I definitely will put it done.I authorized Connells to manage a letting property I have which was indeed the worst decision I have made in life. The tenants they found was a nightmare to my house and to my lovely neighbors. At the end of tenancy I was disgusted to find my lovely home was totally messed up yet on the check out report Connells declared the condition as 'fair'.The most appalling fact was when Connells did the check out they didn't even notice there was an open tap in the kitchen (behind the wash machine). They said there was 'minor' repairs to be done but when my contractor went in the whole floor was basically gone due to the leaking! When I made a complaint Connells replies as 'we are unable to confirm that his findings were an accurate representation of how the property was left' because he was in there 3 weeks later! The contractor was there later only because during the time Connells said all their contractors are 'fully booked' so I had to find someone myself!! This is the most ridiculous reply I had even had. As they were the only key holders during the time when the property was vacant.Over the years I paid them high management fees and in the end my property was ruined and cost me 10k in refurbishment. And their staff changing rate was so high you never speak to the same person. I can't describe how devastating I was as a new mum and had to deal with all this rubbish on my maternity leave. Seriously I am typing down here in tear and I don't how to get the justice.Every word I put done here was from the bottom of my heart. I just hope no one get hurt like me in the future.

Lu · 13 September 2018

★★★★★ 1/5

Trustpilot

This company is a joke, and a very bad one.

We used Connells to manage our property when we retired to France. The idea was that we would have a hassle free time. We would never ever recommend this company to anyone for anything to do with property. They are a complete disaster apart from one very efficient lady in the Dorchester office. No matter what the situation was they got it wrong. We ended terminating their services but they managed to drag out the procedure for three months in order to meet their own termination of contract requirements. Prospective landlords and tenants be warned!!

Michael · 30 August 2018

★★★★★ 1/5

Trustpilot

Useless would be an improvement!

Useless would be n improvement!If it was possible, I'd leave 0 stars. Had a survey done a property several weeks ago. Numerous phone calls later and even more excuses from them ranging from the surveyor had IT issues to it should have been sent and still no report received. Calling them is a complete waste of time as you are fobbed off and promised to be updated but......NOTHING! Please save yourself time, hassle and money....find an alternative survey company!

Paul · 28 March 2019

★★★★★ 1/5

Trustpilot

Hired Connells to do a check in and…

Hired Connells to do a check in and check out service and to find me tenants. Tenant finding was no problem, but they just wanted their money so skipped the check in service and did not do an inventory, lied about the property being in pristine condition, only for me to find out that it was a complete tip. Based on their account i released the deposit.Repairs cost me 500 quid and now Connells simply ignores your emails.I was not given any references, any inventory, no communication regarding the tenant, no DD set up.Best friend till they get your money and then it's adios.One of the worse companies I have had to deal with in recent years.When trying to get your business it's all happy days and very responsive, until the check clears and then they don't care and ignore your emails and requests.Never again. cowboys.

S · 13 August 2018

★★★★★ 1/5

Trustpilot

Their service is shocking

Their service is shocking! We paid for the lifetime membership and the second they took the money, they started to avoid our calls and stopped responding to our emails. We've been chasing for information for 8 weeks and still not had a response or even an acknowledgement of our call/query. I would strongly recommend choosing anyone else.

NH · 25 April 2023

★★★★★ 1/5

Trustpilot

If you are serious about selling your…

If you are serious about selling your house, do not put it on with Connells. They will tie you into a 6 month contract and charge you for photographs. They will suggest an open house day usually a Saturday but unless you contact them on the Friday they will not let you know that they have not arranged as single person to view. On giving them a key for viewings to take place on two occasions they forgot to lock the back door. I have bought and sold many properties in my life and as yet for incompetence Connells beat them all, my last call from them just as the contract was about to expire; they ask if I still wanted people to view my house, really!

G · 16 July 2018

★★★★★ 5/5

Trustpilot

I have just had the best experience…

I have just had the best experience using the Winchester branch of Connell. From the valuation to exchange of contracts took a short three months.I was kept informed of every viewing and feedback, and they negotiated to achieve the best price to the best buyer. Throughout the sales process I was kept updated by email, telephone and via the app.The solicitor they recommended and the auction team were equally impressive.Thank you very much!

Pam · 19 March 2021

★★★★★ 1/5

Trustpilot

Extortionate fees and sleazy sales…

Extortionate fees and sleazy sales tactics, you only learn the true fees once you put down your deposit. They will extort you and drive up the price if you want to change anything.I say this to spare anyone who is looking at property or to sell/let, CHOOSE ANY OTHER ESTATE AGENT BUT CONNELLS!I wish there was a 0 stars for Connells, seems it doesn't matter which branch you go to. I called another Estate Agent and told them I'm currently in a flat with Connells and he laughed, then apologised and told me he sympathised. I think that says it all about their reputation.Same flat 3 floors above us in same condition is up for rent at £75/m cheaper and Connells are trying to push us for a higher rate.

Mr · 11 July 2018

★★★★★ 1/5

Trustpilot

Cambourne branch poor

Warning flags rose when I was told by this estate agent told me they would be able to frame my offer best, if I used their in house conveyancing and mortgage broker. As I already had a better offer for both I declined. Unsurprisingly my offer was not accepted. About 3 hours after being told my offer wasn't accepted. An opportunity to secure the property, and again a request to use their services (costing an additional 3k on the mortgage alone!) I said I wouldn't commit to using their services, but my offer stood, and I was ready to go and keen. I chased my offer a number of times, receiving no call back, finally I emailed. I got a reply stating my offer wasn't accepted. I called up to enquire as to why... Because I hadn't used their in house services. WARNING TO SELLERS. If you want to get a fair view of all your offers. Don't use Connells.Update - having raised my concerns with their head office. A response has been made stating the agents did nothing wrong.

John · 9 July 2018

★★★★★ 1/5

Trustpilot

Connells group mortgage centre

This company let my mortgage offer expire. Simple product switch. Never got back to me on what was going on, took 3 months for them to reply to a simple concern. Believe the reviews and do not use. Complete waste of time.

Joshua · 19 April 2024

★★★★★ 1/5

Trustpilot

Very bad

I was told that the report on the property I am buying would take a maximum of 7 days but after 7 days I had received nothing.When they called me to make an appointment (without identifying themselves) for the survey on my property, they demanded I give them security information because of GDPR. What they forgot to mention is that the only reason they have a problem is that they record the calls; if they didn't GDPR would not apply. I refused to give them information since they were an unidentified caller and in any event they just needed to make an appointment so no information would be disclosed. Eventually they made an appointment through the estate agents and there was not a single mention of GDPR.

John · 21 June 2018

★★★★★ 1/5

Trustpilot

Connells- poor service

I seriously have no words for how incompetent Connells is. We used them to act as our managing agent and all I can say is that we ended up not only having to manage the tenant ourselves but also the Connells team. Their staff turnover, data protection, communication with both the landlord and tenant and general management agent style leaves little to be desired. I have absolutely no idea how they continue to operate given our experience with them. I would never recommend them to anyone and quite frankly, would not wish their services upon my worst enemy. Unless you have money to burn, do not waste it on Connells as it will be the biggest waste of money, time or effort.

NS · 20 June 2018

★★★★★ 1/5

Trustpilot

The worst estate agent around

The shoddiest estate agent around. We had two lots potential purchasers come to our house directly because the estate agent would “not allow” them to come round . They are not interested in buyers that already have their own mortgage advisor or even cash buyers it seems.They are so greedy that if they are not getting the vendors estate agents fees, the buyers mortgage arrangement fees and even the solicitor referral fee that they get for using their “preferred” Solicitor they will not assist with the transaction. They inflate the valuation to try and get you to market the property with them. If you are a buyer and are unfortunate to have your new mortgage lender instruct them to carry out your survey, unfortunately they cannot be trusted either .

ABC · 14 June 2018

★★★★★ 1/5

Trustpilot

Awful.

Awful.We had the worst ever dealing with Bittern Branch.Lucy the lady in charge was rude to say the least as well as unprofessional and incompetent at her job.They tried to sell us a house with Legal issues surrounding it, and did not help or refer to this matter hence the sale fell through. They latter advertised the property with sold again, and yes you guessed it, it fell through again.No staff ever around to take your calls either.A friend also used them and swore by how bad they where and named also Lucy.Close the branch down.DO NOT SELL OR BUY OR RENT WITH THESE PEOPLE

Liz · 13 June 2018

★★★★★ 3/5

Trustpilot

Bad manager, don't care about the people

Me and my partner were suppose to have the flat in the begging of the month but they said that the house is not safe because of the boiler that needs to be fix. They said that it will that in maximum 2 days to work this out. Already pass by 2 weeks and after calls, going there and mails they don't give us at least updates about the situacion. They don't care about the customers and don't and don't care about the problems that we can have. For example I already delayed 3 deliverys and I am struggling to have everything settle to move in but no one does nothing to make that happens. Don't make business with them is not worth it the problems. The only person that saves the review is Macaulay that cares a lot and tries to help but because of is position he can't do more. If he was the manager I bet the problem was already solved.

António · 7 June 2018

★★★★★ 1/5

Trustpilot

CONnells, it's all in the name!

The only time we received any service was prior to signing the lease agreement, after that was finished it seems things took a turn.Repairs took almost 2 months to even get looked at, changing the date that rental was due took another 2 months.Phone calls are never returned, emails ignored. Then they have the nerve to tell you they have been in communication with you the entire time.Now at the end of the tenancy they are withholding our deposit, this after an exit inspection which highlighted no issues. they now say the landlord wants to do an inspection himself, almost two weeks after us requesting our deposit back.Avoid these guys like the plague, never in my life have I had an estate mess me around and waste my time like this. Far better options out there!

Charl · 29 May 2018

★★★★★ 1/5

Trustpilot

Endless Problems Do Not Recommend

We have had endless problems with this lettings agency. If it was possible to give zero stars I would. First of all we were given the nightmare tenant from hell even though we specifically requested that we have a straightforward tenant who pays on time and isn't difficult. We paid management fees but I had to chase them up no end asking where is my rent money and I am still waiting on 2 months rent that remains in arrears. The entire thing has been a complete nightmare, I wish we had not chosen Connells from day one, we have lost so much money, all they want is your money and they don't do anything to help you whatsoever. I am deeply disappointed as this property was supposed to be an investment when in fact we have simply wasted our time. Absolute nightmare.

Maria · 25 May 2018

★★★★★ 1/5

Trustpilot

I wouldn't even give them one star

I wouldn't even give them one star. I did not deal with this company direct but my friend was in the process of renting a house from them, they took all her money and then just before moving in told her she was unable to move in as the land lord had changed his mind. It then took her weeks to get her money back with constant phone calls to them. They had also promised to give her a fee back which later on completely denied. She had the calls on loudspeaker in front of us all and the way Preti the lettings manager spoke to her on the phone was down right disgraceful. It took contacting the head office for her to finally receive her money despite the situation not being her fault and the agreed fee was completely disregarded. They would not provide recordings of the calls and were the most unprofessional company I have heard of. It caused my friend a lot of upset and worry just to be shouted at and called a liar. PLEASE DO NOT EVER USE THIS COMPANY! INNOCENT PEOPLE ARE HAVING THEIR MONEY TAKEN DAILY.HOW THEY ARE STILL IN BUSINESS I DO NOT KNOW.

Aimee · 24 May 2018

★★★★★ 1/5

Trustpilot

I wish I could give minus stars

I wish I could give minus stars. In a nutshell, maintenance issues weren’t fixed including a blocking toilet from day one. Despite payment rent in full and on time every single month I received arrears letters every month.In the end they made me my life so miserable I became ill through stress. I had no choice but to move, incurring further cost. I am an good, honest and respectful tenant. This was just a very distressing experience.I am still awaiting my deposit and I left a month ago.I would never ever recommend or use this company again.

Rachel · 24 May 2018