Trusted Agent profile
★★★★★
202 reviews across 2 platforms
111, New Road Side, Horsforth LS18 4QD
HOP's Horsforth office at 111 is rated 4.7 out of 5 across 202 reviews on two platforms, including 201 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Horsforth office, from every platform, shown as written. First names only.
4/5
GoogleWe got responses very quickly about enquiries and most of the time things happened on time. Very kind and honest about the properties we were shown and about the information they could provide. Very clear and supportive as well.PositiveResponsiveness, Quality, Professionalism
Thank you for leaving us a review Elle, your feedback is very important to us. Best wishes HOP
5/5
GoogleGreat experience using HOP for the first time. I'm a landlord and Kyle from the Horsforth office took care of all my requirements, from negotiating prices, virtual viewings to inventory. His team were so professional. I would recommend them without hesitation.
Thank you for leaving us a review Lee, your feedback is very important to us! Best wishes HOP
5/5
GoogleVery professional and supportive customer service. They keep you updated regularly and ensure nothing is missed out. Since it was my first time renting they made me felt so welcomed and provided all help I needed. I would definitely recommend.PositiveProfessionalism
Thanks for leaving us a review Samuel. It has been a pleasure working with you. Best wishes Millie
5/5
GoogleBest estate agents I’ve ever used! They were fantastic from start to finish. Kept us updated at every stage, friendly, professional, modern and honest. Recommended by a friend and we’re glad we took the advice! Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving a review Luke! Wishing you all the best in your new home!
5/5
GoogleFantastic and professional service from Saffy! He is friendly and attentive to any questions or problems I have. I recommend this company to all of those looking to have their properties managed.PositiveProfessionalism
Thank you for leaving us a review Nicole. It's great working with you! All our best HOP
1/5
GoogleIf you are a single person looking for an accommodation, I would recommend HOP. Otherwise, DO NOT waste your time.
Hi Amikah, Thanks for taking the time to leave a review. Great to hear you would recommend HOP if you were to live on your own in the future. We understand there are some ongoing issues between two tenants at the property. Although we always try to support our tenants as best we can, unfortunately there is only so much we can do in this situation. If you would like to discuss this with us in more detail, please do contact us on 0113 322 9323 and we of course will continue to support as much as possible. Best wishes, HOP
5/5
GoogleAlways a pleasure to work with Abi and Cat, very professional and accommodating. I would highly recommend them to anyone.
Thank you for leaving a review Ian. It's great working with you! Best wishes HOP
5/5
GoogleI used HOP to manage and let my property in Leeds. Asim who looked after the property for me was always on the other end of the phone if I had any query’s or was unsure about anything. HOP definitely took all the stress out of me renting my property. Thankyou!!
5/5
GoogleHave had a property managed by HOP for several years now. Recently renovated using tradesman recommended and introduced by HOP. My agent Billy Capps managed the process - very competent and good communication throughout.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving us a review Matthew, it is greatly appreciated. Kind regards Billy
5/5
GoogleAmazing real estate agency! Friendly people and amazing service! I had a very nice experience as a tenant. Asim [my property manager], was readily available to help with any issue in an instant. For the whole time I never had any problems and everything was smooth and fast. TOTALLY RECOMMENDED!
5/5
GoogleHad a fantastic experience with Ashleigh Slater, she is very patient and reassuring that things are being sorted even when i am the one that had caused the delay. Cant recommend her enough as she is always on hand to help explain the process.... Thank you
5/5
GoogleGreat real estate agency with wonderful people, I had a very nice experience as a tenant. Akhmad, my property manager, was readily available to help with any issue, very cooperative and friendly. Everything ran smoothly during the 4 years of my tenancy and I never encountered any problems.
5/5
GoogleI am a landlady in Horsforth and have been very pleased with Hop, they are extremely friendly, professional company and I will be using them again to let my property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review Amanda. It has been great working with you and hopefully we can help again in the future. All the best, Kyle
5/5
GoogleWHEN FACED WITH A DIFFICULT MACHINE LED PROCESS ASHLEIGH WAS PATIENT AND HELPFUL AND WENT ABOVE AND BEYOND TO HELP ME. SHE SHOWED GREAT CUSTOMER SERVICE SKILLS AND AN UNDERSTANDING OF A VERY HUMAN ISSUE. PLEASE GIVE HER A BONUS!!
5/5
GoogleShauna at HOP is looking after my property very well. Just had a full report/photos of a property inspection - very thorough, thank you.PositiveProfessionalism
Thank you for leaving us a review Sally. It's great working with you and your feedback is greatly appreciated. Best wishes HOP
5/5
GoogleMy property manager Asim has always been quick and helpful to fix any issues I have had with the flat. For example with my issue I had with the flat such as repaint the bathroom ceiling, and reseal the kitchen wall which was leaking.
5/5
Googleexcellent service from Grace and Luke in management! nothing is too much bother and they treat you like royalty well done 👏 …
Thank you for your kind review Daniel. Best wishes HOP
5/5
GoogleI have been talking to Millie, she was very nice, friendly, and she helped me as much as she can :) Excellent service.
Thank you for your review Eqbal. All out best HOP
5/5
GoogleSpoke with caitlyn who guided me through my guarantor forms with a breeze. First class service from a thoroughly professional member of staff
Thank you for leaving a review Wayne, your feedback is greatly appreciated. All the best HOP
5/5
GoogleShauna responds quickly and notifies me of any updates regarding the property and is very helpful when I have a questionPositiveResponsiveness, Professionalism
Thank you for your review Siobhan. Best wishes HOP
5/5
GoogleEvery person I’ve had to speak to has replied fast and professionally. Helpful and kind towards the two of usPositiveResponsiveness, Professionalism
Thank you for leaving us a review Rowland. Your feedback is greatly appreciated. All our best HOP
5/5
GoogleTom Stacey helped secure us a let on a great house within just a few days. Happy we went through HOP
Thank you for leaving us a review!
5/5
GoogleI attended an interview with Cris, he was very friendly informative and professional. It was a pleasure to meet himPositiveProfessionalism
Thanks for leaving a review Joe, we are looking forward to you joining the HOP team on Monday!
5/5
GoogleI viewed a property with Lucy and Rich - they were more than helpful in assisting us with our search and provided relevant advice.PositiveResponsiveness, Quality, Professionalism
Thank you for leaving a review Lucy! We hope we can help in your property search! Best wishes HOP
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
HOP's Horsforth office has 202 reviews across two platforms: 201 on Google, 1 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
HOP is rated 4.7 out of 5 across all 202 reviews, and 4.7 out of 5 on Google from 201 reviews, checked 9 October 2026.
HOP, 111, New Road Side, Horsforth LS18 4QD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
