Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWhen you need a property in busy market its hard to contact your estate agent. But I had wonderful experience with Hayley she is spot on and she always response your text or emails and stay in touch always. she is so help full and well behaved. I must say she is gem in Haarts estates agent Hornchurch. 'Hayley' always in your side and give you right advise I wish all my future property purchases I should go with Hayley at HAART Hornchurch.
Murtaza · 15 June 2021
Agent replied
Hi Murtaza, thank you so much for your review! We always strive to go above and beyond to make sure our clients are happy from start to finish. Branch Manager- haart Hornchurch
★★★★★ 5/5
GoogleMy mum and dad have recently moved with Haart, Bradley and his team provided such a professional service at every point of the sale, offering good advice and keeping in constant contact with us through the whole process.
I cant recommend Haart Hornchurch enough for anybody who is looking to move during such difficult times.PositiveResponsiveness, Quality, Professionalism
Brogan · 22 June 2022
★★★★★ 5/5
GoogleHayley Johnson is a great asset to the team at Haart Hornchurch. She is polite, helpful and very professional. Would recommend this Estate Agents.
Donna · 17 July 2022
Agent replied
Hi Donna,
Thank you ever so much for the feedback on the service that you have received from Hayley.
haart Hornchurch
★★★★★ 5/5
GoogleAmazing service special thanks to Demi for all the guidance and support.
Ashbeel · 27 July 2023
Agent replied · 26 August 2023
Thanks for the 5* Review of Demi!
Many Thanks
Haart Lettings Hornchurch
★★★★★ 5/5
GoogleThoroughly professional, efficient and organised branch at Hornchurch. Excellent communication throughout the whole process, from initial valuation, to marketing and to sale. Would highly recommend both Lewis Taylor and Seref Sandal in the future.
Kevin · 6 December 2024
Agent replied · 10 December 2024
Hi Kevin, thank you so much for your kind feedback. Its been a pleasure helping you and glad we was able to get it over the line pre Christmas for you!
haart Hornchurch
★★★★★ 5/5
GoogleThank you to the team at Haart Hornchurch - Seref, Lewis and Val for all your help with buying my first home. Great service and they kept me up-to-date throughout the whole process, really appreciated.
Charlie · 19 November 2024
Agent replied · 10 December 2024
Hi Charlie, thank you ever so much for your wonderful 5* review on the service that you have received from the sales team! Kind Regards haart Hornchurch
★★★★★ 5/5
GoogleDemi has been a great help throughout the whole process. Very informative and very responsive so it is much appreciated.
George · 15 October 2022
Agent replied
Thank you for the great feedback and 5-star review! It's great to hear you are being looked after throughout the process to rent a property!
Many thanks,
haart Lettings Hornchurch
★★★★★ 5/5
GoogleValerie is very friendly and absolutely great at what she does. Once he is on the case consider it as done.
Kush · 16 August 2022
Agent replied
Hi Kush, thank you for your lovely review about the service you have received from Valerie,
Regards
haart Hornchurch
★★★★★ 5/5
GoogleSharaf, Lewis, and the team have been brilliant, sold my house very quickly, excellent communication, and kept me updated all the way to completion, would recommend haart estate agent , great service
Ian · 18 December 2024
Agent replied · 22 December 2024
Hi Ian, thanks for your review. We are glad you are happy with the service, wishing you many happy memories in your new home and wishing you and the family a fantastic Christmas! haart Hornchurch
★★★★★ 5/5
GoogleIve had a brilliant experience with Lewis from the Haart Hornchurch branch. He has helped massively with the whole process of purchasing our new home and it’s greatly appreciated! Would definitely recommend
Rebecca · 4 December 2024
Agent replied · 10 December 2024
Hi Rebecca, Thank you for the 5* Review about the excellent service you have experienced with us! Kind regards haart Hornchurch
★★★★★ 5/5
GoogleMet by Sharif at the property I wanted to view. He was polite helpful and professional. Feel very comfortable going with Haart for the purchase of a property . All the guys in the office really good and at this stressful
Time it makes a great difference
Jane · 23 March 2024
Agent replied · 21 June 2024
Hi Jane, thank you for your lovely review! We are glad to hear that you feel comfortable with the process and the approach from the team. We look forward to helping you throughout your move.
haart Hornchurch
★★★★★ 5/5
GoogleHaart have done a fantastic job for us on helping us purchase our new home. A huge thanks to Gemma and Georgina for being so helpful and flexible towards our needs. Highly recommend!
Clare · 29 July 2019
Agent replied
Dear Clare Woods, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. haart Hornchurch estate agents
★★★★★ 5/5
GoogleHad a great viewing book on the day with Seref.
Karan · 22 August 2025
Agent replied · 22 August 2026
Hi Karan, thank you for your 5* review on the service you have received from Seref, kind regards haart Hornchurch
★★★★★ 1/5
GoogleHorrible experience with this branch. At the beginning everything was ok. We had Georgina who showed us around the house, we put an offer down and it was quickly accepted within a week. After that everything went downhill. My partner and i were running back and forth with the bank and the solicitors, when we needed Georgina she was NEVER in the office. We always had Becca asking if we can leave a message. When we managed to get hold of Georgina she would be very quick to cut the call. At one point she stated to us that the solicitor needs to contact the vendors solicitor for negotiating the price, i got so fed up of her passing on the buck when it was her responsibility to be in touch with the vendor and the buyers!. She not only passed the buck on but also told me a few times that the vendor has not got back to her and if they do she will let me know. Weeks and months went by, no reply no answers, via call or email. When i managed to get hold of her, she stated she spoke to the vendor last week. She failed to update me, failed to reply. After becoming extremely fed up of her, i managed to get in contact with the manager Chris. Chris got everything sorted within seconds! A job that should have taken seconds by Georgina but took her months by never being in office!.
Overall not a nice experience, once they got you they don't care about you until it hits the stage where the manager has to get involved!!!
Rozina · 12 December 2019
Agent replied
Dear Mrs Bashir. I am sorry to read this. We strive to provide excellent service to our customers at haart Hornchurch at all times. As explained to you at the time, it is always difficult to deal with a renegotiation of price and we have to act upon our sellers request. I am pleased that we managed to help you purchase the property in the end. I am sorry that you feel the service was provided was of such a low standard and should you wish to discuss further please do not hesitate to contact me. Regards Christopher Smith Branch Manager
★★★★★ 1/5
GoogleHorrible experience with this branch. At the beginning everything was ok. We had Georgina who showed us around the house, we put an offer down and it was quickly accepted within a week. After that everything went downhill. My partner and i were running back and forth with the bank and the solicitors, when we needed Georgina she was NEVER in the office. We always had Becca asking if we can leave a message. When we managed to get hold of Georgina she would be very quick to cut the call. At one point she stated to us that the solicitor needs to contact the vendors solicitor for negotiating the price, i got so fed up of her passing on the buck when it was her responsibility to be in touch with the vendor and the buyers!. She not only passed the buck on but also told me a few times that the vendor has not got back to her and if they do she will let me know. Weeks and months went by, no reply no answers, via call or email. When i managed to get hold of her, she stated she spoke to the vendor last week. She failed to update me, failed to reply. After becoming extremely fed up of her, i managed to get in contact with the manager Chris. Chris got everything sorted within seconds! A job that should have taken seconds by Georgina but took her months by never being in office!.
Overall not a nice experience, once they got you they don't care about you until it hits the stage where the manager has to get involved!!!
Roz · 14 November 2019
Agent replied
Dear Mrs Bashir. I am sorry to read this. We strive to provide excellent service to our customers at haart Hornchurch at all times. As explained to you at the time, it is always difficult to deal with a renegotiation of price and we have to act upon our sellers request. I am pleased that we managed to help you purchase the property in the end. I am sorry that you feel the service was provided was of such a low standard and should you wish to discuss further please do not hesitate to contact me. Regards Christopher Smith Branch Manager
★★★★★ 5/5
GoogleHad a great viewing with seref , he was very informative.
Nadim · 7 August 2025
Agent replied · 22 August 2026
Hi Nadim, thank you for your 5* review on the service you have received, kind regards haart Hornchurch
★★★★★ 5/5
GoogleGreat team, always helpful and on the ball.
Had plenty of contact with most of them and in particular Tom, Chris and Georgina, who followed up all queries efficiently.
Would recommend without any hesitation.
Michael · 27 August 2018
Agent replied
Dear Michael Panayiotou, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Hornchurch estate agents
★★★★★ 5/5
GoogleI would like to appreciate the service of the property manager Jack Duggan during the renewal process of my tenancy. He is friendly approachable and very polite in talking , also very understanding, helpful for negotiations with the landlord. I really appreciate his service and highly recommend the haart property agents.
Nadini · 30 November 2023
Agent replied · 30 December 2023
Thank you for the fantastic review on Jack Duggan! Its great to hear the process has been straight forward and the service has been great!
Many Thanks,
haart Lettings Hornchurch
★★★★★ 5/5
GoogleCraig and his team are very helpful and professional. Thank you for the great service!
Ashley's · 14 December 2022
Agent replied
Thank you for your fantastic feedback Ashley! Many thanks haart Lettings Hornchurch
★★★★★ 1/5
GoogleWorst estate agent I have ever had to deal with. Abusive fees. They also charge a fee to release a reference for each tenant when moving out. Never minded to fix any problem in the house I was living in (broken radiators, bath leaking, electric problems). Staff changes constantly, so you never know who you are talking to. It has been over 4 months since house mates moved out and they haven't received their deposit back. It's not that they just had bad luck with the landlord, but they also never acted in the interest of the tenants. Watch out.
Nathália · 29 July 2019
Agent replied
Dear Nathália Gregores, We are sorry to see that you have left us a low star rating in your review. I will forward this feedback to our lettings department. Your feedback is very important to us and we would like to find out more. Would you mind emailing us at customer.experience@haart.co.uk to give us more information about your experience with us? We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, haart Hornchurch estate agents
★★★★★ 5/5
GoogleHaart have done a fantastic job in helping us purchase our new home.It was a slow and stressful process( through no fault of Haart at all), however, Georgina has done her best to help us get through it. She was incredibly helpful and patient, always positive and reassuring. Towards the end she felt more of a friend rather than an estate agent. We cannot thank her enough for everything she has done for us.
The whole team was friendly and helpful whenever we phoned or just popped in.
Thank you,Haart!
Anca · 29 July 2019
Agent replied
Dear Anca, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. I have relayed your feedback to Georgina who was extremely pleased to hear such kind words. We hope you are settled in your new home and if you require any advice or assistance in the future please do not hesitate to contact us. Regards haart Hornchurch
★★★★★ 5/5
GoogleHad a great viewing with Seref
Canberk · 22 September 2025
Agent replied · 22 August 2026
Hi Canberk, thank you for your 5* review on the service you have received, kind regards haart Hornchurch
★★★★★ 5/5
GoogleMr. Akash Limbu showed me a property and provided excellent service. He was knowledgeable, answered all my questions, and made the viewing a great experience. An absolute star! 👌 …
Parminder · 7 December 2024
Agent replied · 10 December 2024
Hi Parminder, Thank you for the 5* Review about the excellent service you have received from Akash! Kind regards haart Hornchurch
★★★★★ 5/5
GoogleAmazing experience from haart hornchurch, want to say a massive thank you to Simon his been an amazing help through our whole process of letting our property, and it's never to much bother for him to help in anyway he can and is always contactable when we need him so thank you so much Haart Hornchurch and a Amazing thank you and outstanding service to Simon =]
Karly · 18 January 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
