5/5
GoogleJamie has been really good, very strong communication and highly recommended !
Agent replied · 11 July 2026
Many thanks for the Excellent review :)
Trusted Agent profile · Hornchurch · Essex
Verified
Balgores Hornchurch reviews
★★★★★
650 reviews across 1 platform
1 North Street, Hornchurch, Essex, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, Essex, at 1 North Street, is rated 4.6 out of 5 across 650 reviews on 1 platform, including 650 Google reviews rated 4.6.
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Awards
Industry awards
Balgores Hornchurch is among the ESTAS 2026 winners.
- Best in PostcodeESTAS Best in Postcode 2026: RM11, Sales & Lettings (Landlords & Tenants)
ESTAS winner in two years: 2026, 2025.
ESTAS awards by year, 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: RM11, Sales & Lettings (Landlords)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Reviews
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic service from AJ. He was punctual, easy to talk to, and very informative about the property. Great experience overall.
Agent replied · 4 August 2026
Hi f1nl3y_km0, Thank you for taking the time to leave a review. We're delighted to hear that AJ helped make your visit enjoyable and ensured you had all the information you needed to make an informed decision. Providing expert property guidance and a welcoming experience is something our Hornchurch estate agent team is committed to. We really appreciate your feedback and thank you for choosing Balgores. Kind Regards, Balgores Hornchurch
5/5
GoogleNick at Magnus James was fantastic at finding me a job really quickly. He arranged two interviews and I am happy to say that I start my new job next month. A thanks to nicks exceptional service and great support.
5/5
GoogleChen is a very helpful and professional employee and I'll recommend dealing with him.
Agent replied · 2 September 2025
Good morning, Thank you for recognising Chen’s professionalism, we’re thrilled to hear that … More
5/5
GoogleChen was very helpful. He explained things really well.
Agent replied · 24 March 2026
Good afternoon, Thank you ever so much for your 5-star review, we’ll be sure to pass your kind words on to Chen. Best wishes, Balgores Hornchurch
5/5
GoogleFantastic service at Balgores Hornchurch with all the staff, couldn’t wish for better service .. Thankyou all, but big clap for Billy and Arif 👍 …
Agent replied · 15 June 2026
Hi Lynda, Thank you for your kind feedback. We’re delighted to hear you received fantastic service from the Hornchurch estate agent team and that Billy and Arif made such a positive impression with their support. It’s great to know the whole team helped deliver a smooth and positive experience for you. We really appreciate your thoughtful comments. Kind Regards, Balgores Hornchurch
5/5
GoogleAjay was such a wonderful letting agent I have ever dealt with. He was very supportive and was very helpful.
Agent replied · 24 March 2026
Good morning , Thanks for taking the time to leave such a kind review, we really do appreciate it. We pride ourselves on giving excellent customer service and we're glad we … More
5/5
GoogleReally impressed with the service from AJ. He was polite, approachable, and made us feel comfortable throughout the viewing.
Agent replied · 4 August 2026
Hi Odyssey, Thank you for your kind feedback. We’re delighted to hear that AJ provided such a positive experience during your property viewing. It’s wonderful to know his polite, approachable manner and expert property guidance helped you feel comfortable throughout the process. We truly appreciate your kind words about the Hornchurch estate agent team. Kind Regards, Balgores Hornchurch
5/5
GoogleReally impressed with the service from AJ. He was polite, approachable, and made us feel comfortable throughout the viewing.
Agent replied · 4 August 2026
Hi Mishal, Thank you for taking the time to leave a review. We’re delighted to hear that AJ made your viewing experience such a positive one. His professional approach and commitment to providing expert property guidance are qualities we’re proud of, and we’re pleased they helped you feel at ease throughout your visit. Thank you for your kind feedback. Kind Regards, Balgores Hornchurch
5/5
GoogleI had a great experience with Balgores, especially Reece and Mark who were very helpful and efficient during the process.
Agent replied · 25 October 2024
Good Afternoon Dawn, Thanks for leaving us such a lovely review, we really appreciate it. It's great … More
5/5
GoogleRecently sold with Balgores Hornchurch and we can’t thank them enough for the service we received especially Sam Brooks, Donna Hickey & Billy Gill
Agent replied · 22 December 2024
Good afternoon, Thank you for letting us know about your recent experience with our Hornchurch branch. … More
5/5
GoogleMarc & Patrick were excellent throughout the entire process and really helped moved things along by keeping in regular contact & chasing solicitors etc on our behalf. They got us in to view the property at very short notice and were a pleasure to deal with - thank you!
5/5
GoogleChen was very helpful and friendly, answered all of our questions clearly and promptly and kept us up to date with the move.
Agent replied · 24 March 2026
Good morning, Thanks for your kind review. We'll pass your thanks onto Chen and the rest of the team. … More
5/5
GoogleReece and Chen were great and amazing, they made our move in fantastic and stress-free. Amazing folks, cheers
Agent replied · 24 March 2026
Good morning, Thanks for leaving us such positive feedback. Our goal is to help our customers through what we know can be a stressful time. … More
5/5
GoogleI cannot recommend Kinetic enough - the service they have provided from start to finish on both the sale and purchase of my new home has been fantastic. My property sold in just 4 days at full asking price! A special shout out to …
1/5
GoogleUntrustworthy and Unprofessional - Holding Deposit Scam! FRAUDSTERS I had a terrible experience with Balgores Lettings Agent. They promised us a flat and took a £205 holding deposit, assuring us that everything was going smoothly and we would move in within a week. However, after waiting anxiously and receiving no updates, even after constantly chasing, they suddenly rejected our references without proper explanation. My reference went through as I am on £42k annual salary, employed full-time whereas my partner is on £50k salary, self-employed full-time. He submitted the requested document of his fully submitted Tax Returns Document, which they rejected saying that they need another document which DOES NOT exist on Government Gateaway. So thetefore they decided to not proceed with Letting the property to us and on top of that THEY WOULD NOT REFUND OUR DEPOSIT MONEY!!!! Absolutely ridiculous seeing as they said this holding deposit had initially promised would secure the flat. Their handling of the situation felt like a bait-and-switch tactic, and it left me feeling deceived and financially cheated. I would strongly advise anyone to avoid Balgores Lettings if you value transparency and honesty in your rental process. This agency clearly prioritizes profits over customer service, and I regret ever trusting them. Absolutely gutted with our experience! Luckily we now have an incredible house that is 100x better with lovely agents called ‘Anthony Martin’s’ - would definitely recommend any other agents besides Balgores!!!
Agent replied · 11 December 2024
Good afternoon, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We strive to maintain fairness in our policies and act in accordance with the Tenant Fees Act 2019, following guidelines carefully in every situation, including decisions related to deposits. If you’d like to discuss this further, please feel free to contact the lettings Manager Mark Claxton at our Hornchurch branch. Many thanks
5/5
Google5* We couldn’t be happier with the service received by Kinetic. From our initial valuation from Matt, through to completion the whole team have been brilliant. Louis looked after our sale and kept us up to date with the interest our house was getting, progress with bookings, and potential buyers. In 6 weeks we had sold our home and was looking for our next home. Whilst we were viewing houses Jo kept in contact regularly to understand our position better so she could update our buyers, I think this is so important, I had full confidence that Jo was on top of everything, was listening to us and therefore able to set realistic timeframes for our buyers so they wasn’t forgotten about and left in the lurch, this must have made their buying experience much nicer. If only we had this with our purchase but unfortunately that was through a different estate agents. I must say the whole experience of buying and/or selling a house can be stressful but Jo and the team make life so much easier. We are truly grateful for the level of service Kinetic offer through their high standards
5/5
GoogleFrom start to finish the service we had from Kinetic Staff especially Jo. has been fantastic kept updated on everything that was happening was always there if we had a question or needed help with form filling etc.Arranged plenty of viewings and made the whole process of house selling as pain free as they could Would not hesitate to use them again and recommend them to anybody who wants to sell their house.
5/5
GoogleA truly excellent experience in selling our property with Deepuk & Arif. Professional, but friendly and approachable. Preliminary screening of interested parties was meticulous, with a quick sale and a speedy completion, even with the 2 …
Agent replied · 24 March 2026
Hi Lynn, Thank you for your lovely review! We're delighted that Deepuk, Arif, and Donna … More
4/5
GoogleReece has been really helpful and had great communication making the letting process much less stressful!
Agent replied · 25 October 2024
Hi Caroline, Thanks for leaving such positive feedback. We're delighted to hear that Reece has been so helpful and made your letting experience stress free. … More
5/5
GoogleHurray - we sold our house through Kinetic. We would both like to say a very big thank you to the whole team, who were brilliant from the start of the process up until the end. Highly recommend, plus it’s also great they are a local business. Try Kinetic, you won’t be disappointed.
Agent replied · 19 May 2026
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Kinetic was so positive from start to finish. We really appreciate your support and recommendation, it means a lot to our team.
5/5
GoogleChen is the best, amazing service and very attentive
Agent replied · 2 September 2025
Good afternoon, We are privileged to hear Chen provided amazing service. We will be sure to let Chen and the team know your feedback. … More
5/5
GoogleChen, Reece and Danielle were amazing to deal with throughout and very helpful in securing my property. Highly recommend Balgores
Agent replied · 24 March 2026
Good afternoon , Thanks for taking the time to leave such a kind review, we really do appreciate it. We will be sure to let Reece, Danielle and the team know your feedback. … More
5/5
GoogleAJ provided excellent service. Polite, approachable, and kept us comfortable from start to finish.
Agent replied · 4 August 2026
Hi Mishal, Thank you for your kind feedback. We’re pleased to hear that AJ made such a positive impression during your visit. Providing professional service and expert property guidance is at the heart of what our Hornchurch estate agent team strives to deliver, and it’s wonderful to know you felt well looked after throughout your experience. We appreciate you taking the time to recommend us. Kind Regards, Balgores Hornchurch
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Balgores Hornchurch
Has Balgores won any awards?
Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards, and 1 other industry award since 2025.
