Trusted Agent profile · Holywood
★★★★★
154 reviews across 2 platforms
48 High Street, Holywood, BT18 9AE
Part of Simon Brien Residential, see every office.
Simon Brien Residential's office in Holywood, at 48 High Street, is rated 4.1 out of 5 across 154 reviews on two platforms, including 45 Google reviews rated 4.8.
Every review we hold for the Holywood office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick, professional, smooth sale!
We tasked Ed to sell our house and he delivered a sale 15% above asking price, just within a couple of weeks, demonstrating his commitment and capabilities. Throughout the partnership he has been extremely supportive, going the extra mile to meet our needs, being always available if any questions. He is very knowledgeable and his professional skills are excellent. Highly recommended!
5/5
TrustpilotFirst in class the whole team
First in class the whole team. Sold my home with Orla and is now a friend of the family. Always available always responsive and couldnt recommend her more.
5/5
TrustpilotTo be honest very helpful any time I…
To be honest very helpful any time I need speak to them they were available for a taking the call so very happy
1/5
TrustpilotDISGRACEFUL SHERRY FITZHaving purchased a property from…
Having purchased a property from sherryfitzgearld ,Renovated it and then went back to the office to whom I purchased from,and asked would they be interested in marketing our property,only to be messed around by the principle of sherry fitgearld,traveling a hr to leave a key available ,this was 3 weeks ago march 2023 ,only to find no one arrived to even look at the property for pictures , measurements etc ,This is no way to treat customers ,we wouldn't treat our clients in such a fashion nor do we expect to be treated in such a hap hazzard manner .Imagine turning down a new build 3 bed house ,A rated ,and not have the courtesy to ring and say look sorry we won't be marketing your property ,even when it was this branch in cork we purchased from .☎️A SIMPLE PHONCALL OR EMAIL WOULDNT GO AMISS
5/5
GoogleI just wanted to thank Rebecca Holmes for all the support and guidance she gave us in buying our new home. We are so happy now that we have had time to settle and really appreciate all the support shown throughout!!
5/5
TrustpilotWe were very happy with the service…
We were very happy with the service they provided.Matthew Kenton is a very professional and helpful man. All the staff is lovely and ready to help and explain if you need that. Thanks a lot, guys.
5/5
GoogleWe had the pleasure of dealing with Tiffany during the sale of our property. After initially having other agents value our property, we went with Simon Brien’s as Tiffany was more professional, knowledgeable and responsive than the rest. …
5/5
TrustpilotRachel cooney
The communication with our advisor Rachel Cooney was absolutely brilliant she made every step of the journey stress free and the whole process went really smooth and fast . We recommend 100%
5/5
TrustpilotThank you Nora Meaney of Sherryfitz…
Thank you Nora Meaney of Sherryfitz Carlow…who make the whole purchase a fantastic experience!!
5/5
GoogleWe bought our house through Simon Brien, Lisburn Road branch. Although the negotiations were long and drawn out, the agent, Emma Brennan, kept us well informed about the progress of the sale. She was very responsive to texts and emails, even on days when she wasn't actually working. She also worked hard to make sure the legal side of things kept moving and met a pretty tight completion date. After the sale was agreed, and even after exchange and completion, she relayed numerous questions to the vendors for us and helped smooth the whole moving process. We'd highly recommend her and her branch.PositiveResponsiveness, Professionalism
5/5
GoogleI sold my flat almost a year ago with Simon Brien. I found the experience a positive one. All the staff were very helpful in reducing what can be a stressful time. The main person helping me with the sale was Tiffany Brien. I always found her very professional, while at the same time, cordial and quick to respond to any issues arising. She was always on point with any communication and I found her very reliable.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent support for mortgage and mortgage insurance
Chris and Ivana were excellent throughout the whole process and helped us close in a timely and easy fashion. Job well done!
5/5
GoogleFrom the application to the move in day. Simonbrien made it easy for me, they were responsive in all my queries..well done simonbrien keep up the good work.John.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI just want to that Simon Brien and all the staff in the Holywood branch A special thanks to David Best for going above an beyond. This was really appreciated as I recognise all the hard work that went into this Big thanks Robin and Reyna
2/5
TrustpilotAt least lock the house up after viewings!!!
While the staff where very pleasant to deal with in general 2 things really sub standard.The first was that on visiting the house 2 days after they conducted a viewing i went to check the house and found the back door had not been locked and had been swinging open for since the view, surely one lesson of being an estate agent is lock up the house before you leave. in response i got a lame sorry.The second was that before the sale was complete the buyers want access for builders to take measurements, the sherry fitz agent then let them tear wall paper off the wall of one of the bedrooms. I asked for an explanation by phone, email and was studiously ignored.
1/5
TrustpilotTerrible company to deal with
Terrible company to deal with, I was looking to buy a house, we arranged for a viewing and they didn’t even show up or bother to let know they can’t come. So I was left waiting for an hour until agent finally answer her mobile phone, oh sorry didn’t you get my mail? No I didn’t. They also lie to you about the house, pushy, they don’t know anything about the house they are selling. They do know offcourse there are 3 bids on the house allready. Bad vibes tbh and will avoid them at all cost. Classic case of market leaders not caring about buyers, they deserve to go bust. I was dealing with greystones locations, avoid.
5/5
GoogleWe’ve just completed sale of one house and purchase of another - both handled by Simon Brien. From start to finish, we received friendly and professional service from the Holywood team. We received regular updates on progress and Ryan in particular helped us throughout with honest feedback and helpful advice. Would recommend Simon Brien Holywood.
5/5
TrustpilotWe bought our first house recently and…
We bought our first house recently and I would highly reccomened Nora. She is very dedicated and professional. Nora answered any questions and was reachable date night, weekends and even during her annual leave. Thank you again for making our journey so easy
1/5
TrustpilotPurchased new house through Sherry Fitz
Bought new house where Sherry Fitz are the selling agent. They were on to me every week till the contracts were signed and after that, you will be lucky to get a reply. Never communicated about upgrade option, as a result, I now need to pay more if I want things changed because they didn't do their job. Typical "Big Company" with no sense of responsibility towards customers... There are better agents out there who will sell, let and manage your property 100 times better than Sherry Fitz so AVOID!!!
3/5
TrustpilotIf you are renting
If you are renting, you are legally entitled to the FULL rental history of the property. it must include every past rental and not just the last one.. This should be given by the estate agent BEFORE you move in. Then contact the RTB to verify all information is correct. Your rent should not have risen all through 2017 or during Covid restrictions 2020. Any rent between December 24th to July 2021 could only rise by a maximum of 4% annually. The 4% rule for RPZ has now been replaced and they can not add 4% since July 2021. Check RTB.ieFor rent increases.Failure to supply the FULL rental history is a breach of tenants rights and RPZ rules.Get a solicitor or threshold to check over your lease agreement and check what your legal rights are as a tenant and what your landlord is legally required to provide. Always know your rights and use the law as it should be
3/5
TrustpilotSlow
Found any sherry Fitz franchise I've tried to contact to be very slow to respond if they responded at all.
5/5
GoogleWe’ve just completed sale of one house and purchase of another - both handled by Simon Brien. From start to finish, we received friendly and professional service from the Holywood team. We received regular updates on progress and Ryan in particular helped us throughout with honest feedback and helpful advice. Would recommend Simon Brien Holywood.
5/5
GoogleTiffany handled the sale of our house earlier this year along with the purchase of our new house a few months later! We were really pleased with the responsiveness from the entire team at Simon Brien Holywood and felt that we received honest and knowledgeable advice. We would have no hesitation in using Simon Brien Residential again when it comes to selling next time!
1/5
TrustpilotAvoid their incompetent Lettings agents
We used SherryFitzgerald to manage our rental property in D8 for 2 years. During the period, they inspected the property 4 times and told us it was all ok to be re-let. However on my own inspection I found serious water damage in 3 area that were totally ignored and cost 1000’s to put right. After a complaint was raised and followed up, nothing was admitted so we fired them! They are incompetent and just want to churn properties. Avoid! Avoid! Avoid!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Simon Brien Residential's Holywood office has 154 reviews across two platforms: 45 on Google, 109 on Trustpilot (across the whole business).
Simon Brien Residential Holywood is rated 4.1 out of 5 across all 154 reviews, and 4.8 out of 5 on Google from 45 reviews.
Simon Brien Residential Holywood, 48 High Street, Holywood, BT18 9AE.
