Trusted Agent profile
★★★★★
154 reviews across 2 platforms
48 High Street, Holywood, BT18 9AE
Part of Simon Brien Residential, see every office.
Simon Brien Residential's Holywood office at 48 High Street is rated 4.1 out of 5 across 154 reviews on two platforms, including 45 Google reviews rated 4.8.
Every review we hold for the Holywood office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional
I had a great experience working with Linda Christopher from start to finish. She was professional, responsive, and made the whole process feel straightforward and stress-free. Communication was clear at every stage, and she was always available to answer questions or provide guidance when needed.
1/5
TrustpilotWe as a customer we have right to know…
We as a customer we have right to know what is the reason for unsuccessful. I have applied for more than 10 houses not even one I got a viewing. I understand there is a huge demand and applications. But I have applied at the very first moment it is posted. We are a full time working with clean record and I have mentioned it to them in my intro. I really don't understand how transparent they're in this process. It leads to doubts of internal dealings and unfair procedure. I appreciate you technology of automated process but when customers are spending time to fill in details and showing serious interest. Isn't your options to take your time in reviewing the application fairly to give an opportunity for the serious applicants.
Dear Hemanth Kumar Narayanswamy, We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you to confirm which office your were dealing with.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah
5/5
TrustpilotSherry Fitzgerald's communication with…
Sherry Fitzgerald's communication with us throughout the sale process was impeccable. The sale's agent Ronan Healy was so professional and friendly it was like talking to a friend everytime we discussed the process. He made everything so easy for us.
Thanks for taking the time to leave a review Helen, we wish you all the best for the future.All the team at Sherry FitzGerald
1/5
TrustpilotUnprofessional and very disappointing
My property was a new townhouse in a very sought after attractive area. When I enlisted my property with SF they promised they had a database of interested customers and my house will sell quickly. I was under the impression that the size of SF would work for my benefit but I turned out to be wrong. I was "just another customer". There was no personal touch or effort put into selling my house. In fact they brought the digital team to do the marketing piece a day AFTER I moved out, when the house was a total mess and without staging anything - showing the house "as is" (and actually worse). At one point the agent advised me to sell the house at a lower price than the one THEY recommended to list the property under. So either they overpriced the property or they didn't deliver! Either way I found their service very unprofessional and very very disappointing.
5/5
TrustpilotInstructed Sherry Fitz to sell my home…
Instructed Sherry Fitz to sell my home this year - just after the post-Christmas lock-down.The environment was uncertain and stressful. Their quiet competence and confidence was just great. We worked out the pre-sale spending budget, and they were active with meeting my requirements. The standout for me was when there was a bump in the sale path, they were proactive and honest. They also behaved very ethically when dealing with the bidders which I found comforting. Overall, I can't imagine talking to a different agent when selling again. I dealt with Barry Ensor and Andrea Whelan in Rathmines office.
5/5
TrustpilotI have just bought my very own and…
I have just bought my very own and first home through them guys. Brilliant experience. Highly recommended. Amy was excellent. She was knowledgeable, helpful and made the whole process incredibly easy. On completion day I have received a little lovely present and a card 😊 thank you for all your help and great support!!! Simply the Best!!!
5/5
GoogleThank you to Barbara and David in SimonBrien residential Holywood. Always at the end of the phone to help with any queries. Barbara was so friendly and helpful throughout the process of buying our house and I would have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism
Thanks for the lovely review Victoria!
2/5
TrustpilotBig in size, small in spirit
We recently bought a new build in Longwood and, sadly, our experience with this agency was less than positive.
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with our franchise office and take feedback like this seriously. We’d appreciate the opportunity to speak with you directly so we can better understand the situation and work towards a resolution. Please email your contact details to customercare@sherryfitz.ie, and a member of our team will be in touch as soon as possible. Kind regards, Sarah
5/5
TrustpilotThis is a review for Paul Stack and…
This is a review for Paul Stack and Company based in Abbeyfeale, we bought a House in 2004 from Maurice Stack.When we went to sell the House in 2020 we went back to the same great Company to sell the House for us. The sale of the House went through without a hitch due to the professional manner of the team at Stacks, we cannot praise them enough for their help in selling the House, Great team, we hope to do Business with them again in the future. Many thanks again to the team at Sherry Fitz Abbeyfeale. MADELEINE AND Tom
5/5
GoogleFrom the first visit to our home to value it Simon Brien and Tiffany Brien were most professional in advice and the procedure of putting our home on the market. Tiffany was responsible for the sale of our home and we found her to be very professional and keeping us informed throughout the process even when she was away for a special weekend. We can highly recommend this company and also the photographer that they used for the photographs of our home. Thank you Charles & Freda GillPositiveProfessionalism
3/5
TrustpilotI appreciate that the basics were…
I appreciate that the basics were delivered, but the process lacked a sense of care or attention. It felt more like I was going through a system than being supported through a service.
Good morning, We appreciate you taking the time to give feedback. We would appreciate an opportunity to speak with you about your experience. Please email your contact details to customercare@sherryfitz.ie and we will be in touch asap. Kind regards, Sarah
5/5
GoogleI would have no hesitation in recommending Simon Brien Residential after they went above and beyond for us in a recent house move. Ryan was first class, extremely attentive and professional which helped us navigate a few hurdles along the way. Overall a very good experience.
1/5
TrustpilotPlaced an order and then there was no…
Placed an order and then there was no further update from the agent for over a month.I called them for update then the agent called back and ask what can they help me???After the call they asked me to increase the offer, it is totally fine but should be more proactive. Will not consider them in the future.
We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah
5/5
TrustpilotResidential House Sale
Ed Reilly came to value our home in anticipation of us going to market. After our first meeting with Ed it was clear he had a wealth of knowledge and understanding of the current market so we did not hesitate to appoint him which transpired to be a great decision. Not all sales go smoothly , however with a calm and problem solving approach the sale was completed. Ed was fantasic to deal with , always promptly returning my calls and handing any issues with the utmost professionalism as did his team in the office. For any future purchases or sales we may endeavour on within Eds scope area there would be no one else we would choose.
5/5
TrustpilotWe recently sold and purchased a…
We recently sold and purchased a property with the lucan branch. From our first meeting with Thomas to our last meeting with Philip they were completely professional and obliging in all our requirements . We also like to thank all the office staff who were always there to help with any queries
4/5
TrustpilotBrenda Mulcahy is a professional
Brenda Mulcahy is a professional, enthusiastic agent. She organised the sale of my house drawing in a lot of viewers and handling offers sensitively. Achieved a sale above asking price. She is backed up by a professional team and they took the stress out of selling.
5/5
GoogleCommunication was top quality. Even our viewers would comment on how quick in response & professional the entire Simon Brien team were. David was always at the end of the phone if I needed him and the lovely Barbara was a delight to chat too. The entire team have been great & I would highly recommend Simon Brien.
5/5
GoogleWe had a very efficient, professional and friendly service when we moved recently. Tiffany was excellent and helped us get through a stressful time and was always contactable for advice or information. Barbara also was great. I would have no hesitation in recommending them to anyone moving house.
5/5
GoogleMartin was extremely efficient in getting everything sorted and organised for me moving in. Cant thank Martin enough for all his help and promptness with the whole process from start to finish. Very easy and lovely to work with. Would most definately recommend to anyone needing advice & guidance in property movement. Thank you !
5/5
GoogleExcellent company. Tiffany proved an exceptional liaison between all parties involved. Communication was outstanding throughout. Property was presented beautifully by Simon Brien and fees were competitive. Any obstacles to the sale were dealt with immediately. I cannot fault their professionalism and market knowledge.
1/5
TrustpilotUnprofessional - never stick to commitment
I recently purchased a house through Sherry and my experience was worse (D15). While buying a house is a life event for most, the folks here has absolutely no consideration to that fact. They did not want to show me the house for final walkthrough which I had to argue with them. They lied to me that they had the entire house keys so I released the funds, however, they gave me literally just a single main door key. I had to follow up for 5 days, and multiple phone calls to receive the entire set of keys. After all this, it took 3 weeks for them to remove the 'Sold' board in front of the house. If you are looking for an agent, please do not consider Sherry, instead consider other agents who are more professional and friendly.
1/5
TrustpilotProfessionalism = 0/10
The professionalism of this agency is 0/10.
5/5
GoogleCant recommend Simon brien enough..They handled the sale of my house with ease from start to finish.Any questions or inquires i had Tiffany was excellent in such quick responses..Would certainly use this agent again if ever the need arose..
5/5
TrustpilotRecently completed sale of house
Recently completed sale of house. Niamh Madden was a pleasure to deal with. She was very professional and always available to answer queries. Would highly recommend Niamh and her team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Simon Brien Residential's Holywood office has 154 reviews across two platforms: 45 on Google, 109 on Trustpilot (across the whole business).
Simon Brien Residential Holywood is rated 4.1 out of 5 across all 154 reviews, and 4.8 out of 5 on Google from 45 reviews.
Simon Brien Residential Holywood, 48 High Street, Holywood, BT18 9AE.
