Trusted Agent profile · Holmewood
★★★★★
1,773 reviews across 2 platforms
Holmewood, S42 5NS
Part of Avant Homes Central, see every office.
Avant Homes Central's office in Holmewood, at Holmewood, is rated 3.7 out of 5 across 1,773 reviews on two platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
1/5
TrustpilotNo response to my enquiry
I emailed them with a query regarding land ownership which they have totally ignored. They only seem to be interested in selling new homes, nothing else matters to them. It also appears that staff turnover, particularly Directors is very high.
5/5
TrustpilotBella made our experience great
Bella made our experience great, she was so helpful, informative and supportive, offering perspectives and helping me and my wife go through a lot of things related to the houses that we visited, which we would've missed, if she wasn't there.
1/5
TrustpilotConstruction Quality very Poor
I am a structural engineer and let me tell you this, the quality of their buildings is rubbish. We purchased a flat in 2020 and every once in a while new cracks appear. Before handing over the plots they are very nice and helpful as soon as you pay they won't be bothered anymore. Before purchasing the plot they have told us there will be bike sheds. My bike was stolen recently only because the Cycle stands were not secured to the ground! they could easily be loosened. We have contacted them to improve the sheds not only they ignore us but instead, we received a bill which included the quotes for improving the bike sheds and we were asked to pay £££££ for improving their poor design. very disappointed.
Thank you for your review SarannePlease can you confirm your development and plot number on your review so we can look into this matter further?Many thanksAvant Homes
5/5
TrustpilotOdett's point Keighley
I recently booked a house with Avant Homes, and I must say, the entire experience was seamless and impressive! Abigail, the sales representative, was an absolute delight to work with. Her expertise, professionalism, and warm demeanor made the whole process stress-free and enjoyable.Abigail's exceptional service deserves special mention. She listened attentively to our needs, showed us properties that fit our criteria, and guided us through the booking process with patience and clarity. Her knowledge of the properties and the local area was impressive, and she went above and beyond to ensure we felt comfortable and confident in our decision.I highly recommend Avant Homes and Abigail to anyone looking for a hassle-free and successful home-buying experience. Thank you, Abigail, for your outstanding service!
5/5
TrustpilotExcellent service
Excellent service! Olivia was fantastic. She was kind and helpful whenever we had any questions. Very approachable and nothing was ever too much trouble. Thank you Olivia!
5/5
TrustpilotBrecks Lane Park Part Exchange
We’ve done a part exchange at Brecks Lane Park. After reading reviews online once we made our reservation I was really worrying about what we’d let ourselves in for. However, I have nothing but good things to say about Avant and we absolutely love our home and the whole process took just under 8 weeks.The whole experience was made even better with James, our sales advisor. He was friendly, knowledgable and welcoming from our very first appointment and was constantly ringing and emailing with updates. Nothing was too much trouble for James, including showing me to the house at least once a week. Overall a really positive experience. I’d definitely recommended.
4/5
TrustpilotVicki has been amazing so far with our…
Vicki has been amazing so far with our Avant journey. Her communication has been excellent and we wouldn’t have proceeded with the reservation if it wasn’t for her! X
4/5
TrustpilotEverything went nice and smooth pre…
Everything went nice and smooth pre owning the house, after we found a few little issues but they got solved over a couple of months. Based on my experience I can recommend them as a builder, though there is still room for improvement. Thank you Ivan, site manager, and Jamie, sales agent, Radford’s Meadow, Micklefield.
5/5
TrustpilotAmazing experience
Sam has been amazing from start to finish. We've been so well looked after & well informed throughout our journey so far. Adam, who helped us with our choices has also been great, the experience of picking bits for our house was lovely. We couldn't recommend Avant enough and are so excited to continue our journey with them until our house is ready :)
1/5
TrustpilotTerrible Customer Services
We have been in our home on Meadowgate Point for just over a year and we are still waiting for snagging issues we reported after we'd moved in to sorted ! We thought being a new build it would be better insulated making it more energy efficient but it is the coldest draughtiest house we've ever lived in ! .Weve uncovered numerous examples of very sub-standard workmanship with our property over this last year and we keep finding more. I wouldnt recommend Avant and the aftersales service is terribleUpdate as of 21/02/2021We are due a contrator visit this week to address minor issues. However outstanding issues we have yet to have rectified are draughty windows . draughty front door .Loose patio slabs Lots of promises from Avant regional team but no action .
Thank you for your review LynnWe have spoken to our Regional Customer Service team today who have confirmed that the remaining appointments for the outstanding jobs on your home are now booked in for completion.We are sorry that they have taken longer than anticipated, but hopefully we are almost there.Thank youAvant Homes
5/5
TrustpilotAvant Homes Stockton Experience
Me and my partner have recently been speaking to Vicki Phelps at Summerville Quarter and she has been great and very informative regarding our queries on a house purchase. Vicki has went above and beyond to accomodate us with our busy schedule and has been very flexible relating to viewing properties. Very knowledgeable and approachable with questions we had and able to point us in the correct direction to make the process easy and stress free.
5/5
TrustpilotLouise was a real star
Louise was a real star talking me through everything and going the extra mile to ensure I understood everything while being realistic about timelines and my expectations. I look forward to working with her to seem my new house to completion.
1/5
TrustpilotPoor Customer Journey
I am still waiting on a refund for a cancellation that avant homes would not agree to extend for another 3 months. am not happy that it takes 28 days for this to be processed. Avant are quick to take the money to reserve the property and as quick to put the property back on the market but it takes 28 days for a refund that’s a joke. The property should not be back on the market until refund has been processed. It’s been a few weeks now and still no sign of the refund that I am entitled to and Avant have no right to keep this money. I still think Avant could of kept the property for us as if it wasn’t built then we would had to wait. The development is going to take 4/5 years so a few months to wait on 1 property which we reserved wasn’t much to ask. I also very much doubt it that when a new buyer comes along that the property with be sold and completed by March with how long solicitors are taking right now. Anyway can I please request to receive my refund that I am entitled too ASAP
Thank you for your review Mr ThomasPlease accept our sincere apologies for this delay in refunding your reservation fee, and any inconvenience this has caused.We have spoken to the Regional Managing Director who has committed to putting right this administrative oversight, and who has requested a fast payment via our finance team meaning the refund should be with you very soon.Again, apologies for this mistake and bringing it to our attention so we could rectify it.Kind RegardsAvant Homes
5/5
TrustpilotGreat Customer Service
Chloe went above and beyond. We had to attend a later appointment (due to our work commitments) just before the show house was due to close. She went above and beyond to answer all our questions and put us at ease- in addition to staying late. Very knowledgable and helpful.
5/5
TrustpilotAvant Ramsbury House
We were so impressed by the quality and space of the Ramsbury house, we have bought one, your sales representative Louise Coleman was so helpful her enthusiasm and product knowledge was second to none, Louise is a credit to the Avant brand.
5/5
TrustpilotLewis at Greenlock Place
Lewis at Greenlock Place has been so helpful. Always happy to pick up the phone, explain the process and go the extra mile in helping us to reserve a property.
5/5
TrustpilotMassive thanks to Wayne and colleague
We dealt with Wayne and colleague (so sorry I can't remember the second guy's name)At Klyper village regarding a couple of matters with my sister's house today. These guys really went above and beyond their duties to help get the problems resolved. They were friendly and professional and gave great advice regarding other matters to do with the house.Thank you so much
1/5
TrustpilotAwful customer service
Awful customer service - went to view a development today and the sales associate was incredibly rude and dismissive. Did not leave a good impression. Clearly did not want us there even though I had booked an appointment days before for Torneley Quarter. She was not at all helpful and was incredibly rushed. Would not purchase a house here, very poor service. Have not experienced someone be this rude for many years. Awful.
Hello CCI’m sorry that you didn’t have a superb first impression with Avant Homes. If you could provide us any further information on how we could have met your needs better we’d be happy to look into the issue. In order for the support team to investigate this issue further, please could provide us with:- Your full name- The date when you first visited us- And the name of the person you dealt with, if you can rememberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotAvant Homes Have NOT Delivered what…
Avant Homes Have NOT Delivered what they have sold/promised . Be very careful in choosing a New Avant Home on the WYNYARD Development without speaking to the residents First.The upkeep of the Development has been shocking & we are dealing with Broken promises By them constantly.
3/5
TrustpilotThe Lanes, Knaresborough, Autumn 2020
Update 9 Dec: I was deliberately a little guarded in some of my praise below, and this has now been shown to have been sensible, as I am experiencing a seemingly far less customer-supportive side of the business. I have given them the opportunity to rectify matters without delay and have not at this stage made a formal complaint, but I would not wish for anyone to rely on my earlier review comments in the interim without qualifying them in this manner. The problem relates to the snagging mentioned before. Star-rating also downgraded one level.Original review: I have recently bought and moved into a new-build, end-terrace house at The Lanes, Knaresborough, HG5. The house appears to have been built to a very high specification and is very nicely presented. The kitchen, in particular, is wonderful! The staff I have been dealing with have been generally very good-natured and helpful. There are a few snagging issues, but Avant are addressing these with me. I would probably not hesitate to recommend them.
Thank you for your review AnthonyWe are delighted to hear that you are happy with your new home. Rest assured the site team will progress you few snagging issues as quickly as practicably possible,Its great to hear that you would recommend us - we cant ask any more than that.Wishing you all the best over the festive period and beyondKind RegardsAvant Homes
1/5
TrustpilotNOOOOOOOPE
Looked at a house in City Fields (Wakefield) by Avant Homes and I am absolutely disgusted at the customer service I received from the two women agents working there!!No help in answering my questions or giving me advice. It felt as though they didn’t want me buying the house!They seem to judge a book by its cover and I assume because I’m young they didn’t see me as a serious buyer.Utter rudeness from start to finish, I loved the house! But couldn’t stand the agents... so I went elsewhere and bought a better house with great agents.
Thank you for your review Mr FoyI am sorry that your experience with us was not what you or we would hope for. To help us understand more and learn from our mistakes would you be willing to accept a phone call from our Regional Sales Director to discuss?Please can you update your review if you are open to this, as we take all negative feedback seriously.Thank youAvant Homes
1/5
Trustpilotmiss sold, rude staff!
Miss sold specification on a old heritage type house they are building @ Radford meadow development. Was promised a great specification and in reality you end up with bare minimum. STAFF are FULL of LIES and talk down to you and patronise you when you raise issues. Head office don't care, had the nerve to phone and ask if we could complete on our sale and move into temporary accommodation as the house won't be ready in time for completion. Wish we had agreed to purchase with another developer instead.
1/5
TrustpilotUseless information even worse customer service!
Since the re org customer service at purbeck village is shocking! I viewed the house back in October where we we’re promised the house would be ready by mid November thought fantastic be in before Christmas, we’ve then had everything go through and I try get hold avant to find out a rough estimate for completion after being told it will be November which is one of the reasons we decided to buy with avant! So I try call the number for avant no answer it then goes through to the office well who ever works there really needs an attitude check they are so rude! Considering we are buying a house from you and I’ve asked someone to call me back 3 times in a week and heard nothing which then I had to drive myself to the sales office just to speak to someone about a date for me to find out when house is ready which I then get told 3 different dates. So it started with mid November then it was 11th dec then 18th and now apparently 23rd December who wants to move into a house a day before Christmas Eve when I have taken time off work start of December to move into as apparently the house was ready in November so how I have 3 weeks off work and no house date on when the house will be ready. When speaking to avant I asked what stage the house was at and they said paint stage then went through a few more steps until carpets are put down and ready for sign off but when I said the carpets have been put down she then said oh you know more than me then oh great I’m buying a house from you but the customer knows more than the employee that works there it’s just laughable now all I want to know is when my house will be ready and not 2 days before Christmas considering avant said November!
Thank you for your review NicoleWe understand that our New Homes Coordination team have been speaking to you advising on the current progress on your new home. They will continue to do so, giving you as much information as possible when it is available.Unfortunately unforeseen circumstances can change dates despite the best management, but we will only deliver your home when it it completed and finished to the right standards, as I'm sure you will appreciate.We will keep talking to you and look to confirm the exact completion date as soon as that is practically possible.Thank you for your ongoing patienceAvant Homes
5/5
TrustpilotWe visited today to look at a couple of…
We visited today to look at a couple of different styles of new builds. Georgie was very helpful and knowledgeable explaining in great detail about the plots and styles of houses . We came away with a lot to think about
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