Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur experience with Rebecca and the team.
Our experience with Rebecca, Colina, Mark, Shaun, Christine, Claire and the rest of the team at Avant Homes (Ellis Vale) was nothing short of outstanding! Our queries were adequately answered on time and they were very helpful with the part exchange, making the process as painless as possible. We were carried along all through the time with regular updates on the goings-on even during the lockdown. Every concern of ours have been satisfactorily resolved and we are totally delighted to have moved into our new home. Thank you for all your hard work and helping us realise our dream of moving into this very beautiful Rosebury by Avant Homes.
Ikenna · 5 September 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave us such a great review IkennaThe team will de delighted to hear how delighted you are with the service you have received.We wish you many years of happiness in your new home.Kind RegardsAvant Homes
★★★★★ 4/5
TrustpilotWe love our new house - thank you Avant
We have recently moved into our beautiful new home at High Royds Chevin Park and are delighted with it.Customer Service / Sales Advisers:Our Customer Advisers Jamie and Allison have been amazing throughout, always available to take our calls and bring any issues we have to the relevant teams within Avant in a timely manner and we feel that both Jamie and Allison really cared about us throughout our whole experience and we thank them so much for that. We are so happy to be in our new amazing home and will be very happy here.Problems with delays:We are putting this down as a separate topic as this is nothing to do with the Sales Team. We were not happy with the delays. When we first reserved the house we did this in October last year with being told completion would be July this year, however, within weeks of reserving the property we were then contacted to be told that then the property would be ready in February which we thought this seemed un-realistic at the time. Then it was delayed until March, then April and then May, then July again and then we were told it would be end of September or even October so we complained as this was getting to the point where we would have nowhere to live.Thankfully this was eventually pulled forward and completed end of August so we are happy with the outcome in the end. We appreciate the pandemic naturally caused delays after April but there were many delays made prior to the pandemic hitting the UK.Positives and on site building team:Since we have moved in, we have been very happy with how quickly the team on site are on hand to support us with any snagging issues and any other support we need which we are very thankful for.Thank you Avant. Katie and Richard.
Katie · 1 September 2020
Agent replied · 12 June 2024
Thank you for your review Katie/RichardIts great to hear that despite the delays your experienced, you are delighted with your new home and the service that the site team have provided since you moved in.We hope you have many happy years in your new home on our Chevin Park developmentKind RegardsAvant Homes
★★★★★ 5/5
TrustpilotFlawless from Start to Finish
From start to finish the customer service and experience has been flawless from Avant. Even through the COVID situation we were kept at ease and continuously kept in the loop with the situation. We managed to compete as soon as the restrictions were lifted and have been over the moon with our house. Any very slight snags have been promptly rectified and to a very high standard. All the staff at Avant have been great both on the sales team and the building. Special mention for Andy Wray who is onsite and regularly checks in with us. Will and have recommended Avant already to family and friends. I suspect we will be here for a while but when it is time to move we will be looking for Avant developments first!.
Callum · 25 August 2020
Agent replied · 12 June 2024
Thank you very much for your review CallumThe team will be delighted to hear how happy you are with your new home, and the level of service that you have been provided with during your journey so far.Rest assured we will continue to support you should you need us, so don't hesitate to call should the need arise.Thanks again!Avant Homes
★★★★★ 5/5
TrustpilotAmazing Experience
Don’t even know where to start. From the very beginning, Avant Homes have been a pleasure to deal with. Even more so from the Site Manager Graeme and Building Manager John at Peerfields. Can not fault the service I have received or complain about the build of the home. Over the moon and anytime I need anything; they are always on hand for advice and guidance. Overall, I’m so happy with my new home and had a very positive experience. I have an an Instagram with my experience start to finish. @theyoungdenbury Thank you Avant Homes
Laura · 22 August 2020
Agent replied · 12 June 2024
Thank you so much for your amazing review LauraIts fantastic to hear how happy you are with the service you have had, and the quality of your new home.Its a fantastic start to our weekend by reading this !We wish you many years of happiness in your new homeThanks you againAvant Homes
★★★★★ 1/5
TrustpilotQuick to take your money but then......
If I could give 0 stars I would. We reserved a plot a couple of months ago and paid the reservation fee to secure. However, when we visited the property which is still not quite finished internally, we were deeply concerned by the quality of the basic structure of the house as the brickwork is appauling and made us really question what the standard of internal work would therefore be like; particularly after we started to do our homework about Avant. We made the decision to withdraw from the process and were advised that we would receive £400 of our reservation money but this would be by cheque. This is despite taking the money from our account by card immediately when the reservation was agreed. I challenged this and advised the money would be paid directly into our bank account. 3 weeks and many email later, surprise surprise, the money had still not been refunded. If this is the level of customer service provided to people who come into contact with Avant all I can say is we have had a lucky escape. Needless to say we will be pursuing this matter more formally.EDIT- Barley Gate Development
Mr · 7 August 2020
Agent replied · 12 June 2024
Good morning Mr BarkerPlease can you advise what development the plot was on to allow us to investigate this matter quickly and progress matters for you?Kind RegardsAvant Homes
★★★★★ 5/5
TrustpilotThis is the second review about buying…
This is the second review about buying a new home from Avant Homes. First review was all good, but after a delay with lockdown and after moving in last Friday 31st July, I thought I needed to share our experience.From start to finish, it has been a pleasure dealing with Avant Homes. We have bought a house on the Wynyard development and could not be any happier with the service we have received from Rebecca in sales and from Graham the site foreman. They have both made the move flawless and have delivered the wow factor. The two of them have made moving home less stressful and we would just like to thank them. If you are looking for a home, from our experience, Avant is where to go... quality, well built homes where nothing is too much trouble.Thanks for great service, we are enjoying setting up our new home.Tony & Angela ( delighted customers )
Tony · 3 August 2020
Agent replied · 12 June 2024
Thank you for taking the time to post a review Tony.We are delighted to read that you are delighted! Making your purchase experience straightforward and supporting you throughout the process is our ultimate aim....along with the delivery of the quality home of your dreams.The team will be delighted to hear that you are so pleased with the service they have provided and we will be sure to share it with them immediately.If you need anything else you know where we areKind RegardsAvant Homes
★★★★★ 1/5
TrustpilotTerrible terrible company.
Terrible terrible company.Deliveries of equipment at all hours of the day and night, closing local roads for weeks on end and trying to weasel out of planning restrictions and conditions imposed by the council.Edited to add: It’s the Wilbur Chase development in Ruddington, there are further details in the emails and social media messages you’ve ignored previously. I will update this review again if I ever get a response beyond “Oh how terrible, please tell us more…..”
Anthony · 29 April 2021
Agent replied · 12 June 2024
Thank you for your review Mr WilsonPlease can you amend your review to let us know which Avant site youare referring to so that we can investigate this issue?Many thanksAvant Homes
★★★★★ 1/5
TrustpilotI retired and bought a home from avant…
I retired and bought a home from avant in moulton northampton.. deeply disappointed.. avant has left this site in a disgusting state. We have no street lighting.we have no ground maintenance. On leaving the development we have to walk a very busy road with no pavement. The local council can't take on responsibility for this development because avant have not fulfilled their obligations . The children's playground is not maintained with bumpy hard ground cheap iquipment that is dangerous. A litter bin filled and overflowing with dog excrement that has been emptied twice in two years.. avant had the opportunity to pass on the maintenence contract to a reputable local contractor but instead have hired cowboy firms who travel four hours to reach northampton. Spend two hours cutting back three foot long grass with strimmer . The whole area is a disgrace.they take your money and run.. and they have the nerve to announce more than a billion pound profit... a have taken numerous photographs. And will be looking for the first newspaper that can print my story. Greedy horrible people. Don't buy from this company.V hillery. Plot nine.
Valerie · 29 July 2020
Agent replied · 12 June 2024
Good afternoon ValerieThank you for your recent review and raising your concerns to us It is my understanding that our Regional Head of Customer Services has been in contact and advised what we are doing to rectify these concerns, and has agreed to be your point of contact going forwards.Thank you for raising the issues, and rest assured we will work hard to bring them to a satisfactory conclusion.Kind regardsAvant Homes
★★★★★ 1/5
TrustpilotStamp Duty stitch up!
Due to move into our dream home tomorrow but had the rug pulled out from under our feet! In order to secure our reservation Avant offered us £20k incentives, listed as £5k deposit contribution & £15k stamp duty paid. When the Chancellor announced the stamp duty holiday Avant took the view that they should benefit rather than us, the purchaser as the Chancellor intended. We decided we could not continue with the purchase of a house from a company who could treat us with such contempt. Would never look at an Avant home again.
Karen · 23 July 2020
Agent replied · 12 June 2024
Thank you for your recent review KarenI understand that since your review was posted you have been advised that there has been a change to our previous policy on Stamp Duty incentives. As a business we always try to listen to our customers, and in this instance it was clear that the right thing to do was to change our stance and ensure that our customers received the extra benefit that the government Stamp Duty holiday afforded.As you should now have been advised, we will now retrospectively honour the stamp duty paid element of the incentive that we previously agreed to pay. This will apply to all buyers who had contracted with us with this particular incentive before the stamp duty holiday was announced and who completed their purchase on or after July 8.Please make your sales advisor aware if you wish to proceed with your purchase if you have not already done so to ensure that you do not miss out on the property you originally reserved.Best RegardsAvant Homes
★★★★★ 1/5
TrustpilotStamp Duty Incentive Removal
We reserved our home before covid. We were really happy with the house and the plot. We eventually decided to reserve it over other similar properties as Avant offered a deposit incentive of 15k and processed this on their paperwork as stamp duty paid. A really great incentive to purchase from them over other developers. However after the Chancellor introduced SD holiday to benefit house purchaser, Avant have decided instead to pocket this money and feathered their own pockets.They have frustrated the reservation agreement of 20k of incentives and have left us and maybe many others to decide there are now better options and not to buy from a developer who would treat their customers this way.It seems that Avant maybe the only builder doing this practice with many others passing the SD benefit on in another way.Shoddy company.
Andrew · 20 July 2020
Agent replied · 12 June 2024
Thank you for your recent review AndrewI understand that since your review was posted you have been advised that there has been a change to our previous policy on Stamp Duty incentives. As a business we always try to listen to our customers, and in this instance it was clear that the right thing to do was to change our stance and ensure that our customers received the extra benefit that the government Stamp Duty holiday afforded.As you should now have been advised, we will now retrospectively honour the stamp duty paid element of the incentive that we previously agreed to pay. This will apply to all buyers who had contracted with us with this particular incentive before the stamp duty holiday was announced and who completed their purchase on or after July 8.Please make your sales advisor aware if you wish to proceed with your purchase if you have not already done so to ensure that you do not miss out on the property you originally reserved.Best RegardsAvant Homes
★★★★★ 5/5
TrustpilotGreat customer service
The houses for spacious and well equipped. Advant homes has also considered the needs of the disabled and people going on for later stages of life.Cath was very helpful and informative nothing was to much trouble for her to explain. I would definitely be advant homes
Dennis · 7 April 2023
★★★★★ 1/5
TrustpilotThe sales team were brilliant but…
The sales team at klypper village clipstone were brilliant but unfortunately that's where it stops , our " house " is terrible we have so many snags it's a joke some that we picked up at our home demonstration were not done even before we moved in , we are selling up already ( only been in 3 months ) as this no longer feels like a home and we don't want to endure weeks if not months of tradesmen coming in and out the house some people on this estate have been waiting over a year to get things sorted I keep getting the same response from customer service about the covid and people not wanting to in or not returning work blah blah blah but they have a full workforce on site cracking on with finishing other houses to sell
Steve · 8 July 2020
Agent replied · 12 June 2024
Thank you for taking the time to review us Steve.We are sorry to hear that you have experienced delays in getting your snagging issues resolved due to the Covid-19 pandemic, and the frustration that this has caused.Having spoken to our regional team they have confirmed that the issues you have are now booked in to be resolved at a time that best suits you. Kind RegardsAvant Homes
★★★★★ 1/5
TrustpilotBuyer be very aware if you buy from Avant!
If you buy a home from Avant please make sure you ask about the whole development and get answers from them in writing. A number of us have purchased on phase 1, having been told that phase 2 was a similar Avant development to now find out it never was to be and is in fact to be a large social housing estate. Nothing against social housing but Avant tend to be higher end in terms of new house purchases and there are now a number of houses for sale on our estate and none selling. Do your homework with Avant as they are not always truthful with their answers sadly. Three other developers in the area have delivered on their development plans as per initial plan. I will never buy a new house again and definitely not from Avant which is very sad as their designs are great.
SC · 1 July 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. All of our sales staff are fully trained and kept well informed about the properties they are selling and also the site on which they are located. They are also well aware that development schemes can be subject to change. We are therefore confident that no sales executive would offer any assurances about future development phases, particularly concerning land that has not yet been acquired. We promote honesty in all respects and if you consider that the company has provided misleading information, we would be very keen to receive evidence of such an occurrence, so we may investigate it. As you may be aware, the Government is tackling the current housing crisis by encouraging wider participation in the provision of affordable social or shared ownership housing on new development sites. Housing Associations are also being encouraged to invest in new housing stock to increase the availability of good quality affordable homes. This is providing opportunity for those less fortunate who, without such assistance, are simply unable to get onto the property ladder or access suitable family accommodation. That said, the development on the land you are referring to is not within our control as we do not own it, and thus unfortunately are unable to comment on any future plans the landowner may have for it.Many thanksAvant Homes
★★★★★ 5/5
TrustpilotLewis is great
Our sales advisor Lewis from Greenlock Place has been great. Lovely guy and very professional, explains everything really well, and fills us with confidence about the property. Thanks Lewis.
David · 15 May 2024
★★★★★ 5/5
TrustpilotAvant Home Wynyard
We are delighted with our new home. Avant have surpassed our expectations of buying a brand new home and indeed all of our reservations were unfounded. Their part-exchange process was very straightforward and fair. Matthew, their sales representative was very supportive, helpful and informative. The Customer Service and site staff have been excellent throughout. George, the Site Manager, is very attentive and reassuring and we are confident that once the snagging is complete we will have our perfect home. We are impressed with the build, design and the attention to detail and would highly recommend Avant Homes.
Alison · 11 June 2020
Agent replied · 12 June 2024
Thank you so much Alison for your fantastic review!Whenever we hear the words "delighted", "fantastic", "straightforward", "attentive" and "impressed" we cant help feeling really pleased that we have a happy customer and we delivered what we set out to do.The team will get onto the few snagging issues very soon hopefully, and as you say, you will soon have your perfect home.Thank you again - it means a lot to usBest wishesAvant Homes
★★★★★ 3/5
Trustpilotmould
Had our home for 3 years now we had a lot of snags we got everything done. But 1 snag had to be done 3 times it was the seal on the bath it has come back again it is only at the shower end the mould is coming back this should not happen in a new build. It has got worse I sure they cannot of use the right seal. And the paint on the front door has starting to peel off again we had this done last year. This what I have received Good afternoon, Thank you for your email. I am sorry, as your two years defects warranty expired on 24 March 2019 and due to the length of time it has been since the issues were rectified I’m afraid I cannot arrange for someone to attend. I am sorry, Avant Homes are unable to assist further in this matter. Kind Regards Bethany OakleyCustomer Liaison Assistant
Sarah · 9 June 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave a review Sarah. We have spoken to our North East Customer Service team and they do not have any record on our system relating to an issue with the paint on your door. Please can you email them at customerservices.northeast@avanthomes.co.uk with a picture of the issue and they will respond and advise accordingly. In relation to your bath and sealant this is usually down to a general maintenance issue however if you raise this on the same email as above, the team will be able to share with you what steps you can take to prevent this occurring in the future.Best Wishes,Avant Homes
★★★★★ 5/5
TrustpilotExcellent Avant Team at Fitzwilliam Grange
We recently moved into our first Avant home. We have been so pleased with the service we have received throughout. From our first initial contact with Lindsey and Lucy in the sales team we have been impressed to moving in and having the site team Ash and Steve and customer service of Lisa chasing our sale and Jade helping with our snagging too. They have been professional, friendly and supportive at all times, they have gone above and beyond to make us feel welcome and settled in our new home and they have ensured every detail has been covered to the very highest standard. We would highly recommend the whole team and the service we have received has been faultless.
Kirsty · 15 March 2024
★★★★★ 1/5
TrustpilotCustomer service is terrible
Customer service is terrible, many calls, hardly any action. You are fobbed off with the promised of action yet very little occurs. Still have approx 30 snagging issues left after 2 years including from poor quality tiling, faulty oven, faulty hive heating, faulty kitchen doors; replaced more than once due to pickling on the edges. Generally poor finish on what is supposed to be the wow factors, kitchen, staircase and bathrooms.The 'amazing' spec are actually quite cheap parts and looks terrible. Most of our estate has long term issues with Avant, as does the council as they've not even wired up the streetlights despite completing the paving.The house structure itself is ok, but when you live with the design you see its quite poor and wastes space.You're better off buying a basic build and paying extra from specific traders where you can monitor each job properly.Threatened me with lawyers when I put a fence up, but promise to remove but don't the lamp post they placed inside my boundary!About to complain direct to NHBC.Edit 06/06/2020 still not contacted despite comment below.This is normal :(
Chris · 6 June 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review Chris. We have spoken to our Midlands team and can confirm our Customer Service Manager is going to make contact with you directly to talk through the points raised in your review, with a view to resolve any issues we can.Thank you for bringing this to our attention.Best RegardsAvant Homes
★★★★★ 5/5
TrustpilotCannot fault Avant
We moved into our Avant home just over a year ago and we are still as delighted with it now as were then. We are in Bishopton, part of a much larger development than just Avant. We initially were going with Stuart Milne, but after seeing the Avant show homes, we were sold. We have had a few snagging issues as any new house would, but the response and the service has been excellent, with each issue dealt with swiftly to our satisfaction.We have always felt that nothing was a problem, from reserving through to snagging - site staff have always been very helpful. It’s the best move we’ve made, totally delighted, Debbie Hubbard
Debbie · 6 June 2020
Agent replied · 12 June 2024
Thank you so much for your review Debbie!Its fantastic to hear that you love your new home and that the service you have received throughout your journey with us has been appreciated. To hear that a year in you are still as happy as the day you moved in is exactly what we aim for - and the feedback you have given means a lot to the whole Avant team.Thanks again and kind regardsAvant Homes
★★★★★ 1/5
TrustpilotPoor customer service
We bought an apartment in November, and we have been 3 months without an intercom so never know when anyone is outside with a delivery. We have contacted Avant several times, and they do not return your calls, or promise to get back to you, and don’t. It’s appalling. We have also been waiting for a faulty kitchen cupboard door to be replaced since the day we moved in. First it was stolen from their offices, the second door was the wrong size, and they never turned up with the third. Now they aren’t returning our calls or say the will get back to us, and don’t. They try to use Coronavirus as an excuse, which is pretty poor considering this has been going on before the Coronavirus problems even started!The finish of the flat is not great. We have had to paint door frames ourself as the painting done was poor and patchy. If we wait for Avant we would wait forever, and some of the plastering work leaves a lot to be desired.Come to discover that this company is all top show, but when it comes down to helping their customers, they don’t give a monkeys!!!We have raised a formal complaint Stage 1 with the Refional Head of Customer Service, or whatever she claims to be. We are supposed to receive an acknowledgement within 24 hours. 12 hours on an no acknowledgement. We aren’t holding out hope of getting one. Suppose that is the fault of Coronavirus too.UPDATE 30th MAY: The Head of Regional Customer Services contacted us. Made us a promise that someone would contact us about the intercom not working by yesterday afternoon, and this has not happened. She does not respond to emails unless you complain on Trustpilot by the look of things. We have given her until Tuesday or we will be escalating our complaint. Very poor show!UPDATE: June 2nd were advised that the intercom will be fixed at 10am tomorrow. Not before time we say!
M · 2 June 2020
Agent replied · 12 June 2024
Thank you for your review Mrs CharlsworthWe are very sorry to hear that you have been experiencing some difficulties getting certain issues resolved with your home. We have spoken to the Head of Customer Services in your region who has committed to contacting you today.Hopefully this will allow us to progress things for you.Kind RegardsAvant Homes
★★★★★ 1/5
TrustpilotWas very interested in a property on…cormorant road
Was very interested in a property on this lovely estate but was put off by housing association property’s on the estate that are scruffy and with over grown grass and weeds and barking dogs! Did mention this to the sales office and they told me the HA tenant were on holiday must be a long holiday grass a meter high! Lovely estate being let down by HA tenants that don’t give a toss
NIGEL · 22 July 2024
★★★★★ 1/5
TrustpilotWe bought a house from avant around 6…
We bought a house from avant around 6 months ago and I am shocked at the service we have received. Our roof starting falling to bits and they have blamed high winds and say they will not fix the issue. I definitely didn’t expect a brand new house to start crumbling with a bit of high wind especially when high winds are common in the north of England.Would no recommend to anyone.
Chris · 31 January 2022
Agent replied · 12 June 2024
Hello ChrisThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 5/5
TrustpilotReserved a home at the Highstonehall…
Reserved a home at the Highstonehall site in Hamilton and have to say that the sales team have been amazing. Very keen to help us where they can and have shown flexibility along the way. Unfortunately, we needed to pull out of the purchase due to the Covid Crisis so I cannot comment on the build however, the customer service is excellent and (in particular) Sandra, couldn’t do enough for us. We hope to return at some point in the future to buy from this fantastic house builder.
Alan · 8 May 2020
Agent replied · 12 June 2024
Thank you for your review of Avant Alan.Sorry to hear that you were unable to complete on your purchase as you had hoped. Indeed, these are difficult times for all concerned, and sometimes we cant control everything as we would like.I hope that some time in the near future you are are able to visit us again when things are more certain for you, and maybe you can start the Avant journey with us once more. We would certainly welcome you back with open arms!Good luck for the futureBest WishesAvant Homes
★★★★★ 2/5
TrustpilotMoved in January 2020
Moved in January 2020, 5year rent to buy, definitely will not be buying and so pleased I hadn't bought it. We're charged a monthly maintenance fee of £11 which we weren't told before we signed the forms, for what I do not know but nothing to do with my own house or boundaries (I've spoken to some in the street who don't even get charged, bit sly how they work it tbh imo). The bolt on the back gate didn't line up with the catch on the opposite side lazy workmanship but easily fixed so thought nevermind. After a couple weeks we got a leak coming through the kitchen ceiling and one of the bedroom ceilings which turned out to be the pipes. Few months in we saw neighbours opposite having their roof scaffolded so obvs guttering or tile issues. Very thin walls, windows & doors not fitted the best either so can hear next door AND outside. No boundaries on gardens so people & kids cut through & let their dogs dirty on your garden. Also, ventilation isn't very good & seals in bathroom & kitchen especially, quite a lot of black mould which just keeps coming back. 4yrs on we have another leak in the same upstairs bedroom which could either be guttering OR pipes again, also a big circle of black mould where the leak was (have to wait 2months for believe housing to come out due to the amount of people having problems due to the recent storms). Garden has no top soil they've used clay so is constantly flooded if it rains, boggy so if you like a nice garden you'd have to pay a fortune to dredge it all up. Highly recommend to go elsewhere. Personally, if I buy I'm looking at older houses/estates, newbuild estates are like sardines ya can't move, everyone has 2-3 cars aswell so the traffic is horrendous. Can't wait to be in a position to move out.
Roxanne · 9 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
