Trusted Agent profile · Holmewood
★★★★★
1,776 reviews across 2 platforms
Holmewood, S42 5NS
Part of Avant Homes Central, see every office.
Avant Homes Central's office in Holmewood, at Holmewood, is rated 3.7 out of 5 across 1,776 reviews on two platforms, including 9 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Avant Homes Central hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Holmewood.
Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
5/5
TrustpilotLaura has always big a great help and…
Laura has always big a great help and full of knowledge. I always receive updates when required and Laura never has any problems taking our calls to discuss the new development coming up soon.
Hi Kieran, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Laura.
5/5
TrustpilotLucy - knowledgeable and friendly
Lucy at Avant homes was so friendly, helpful and knowledgeable. Nothing was too much trouble. Would totally recommend Lucy to guide you through the house buying process.Well done Lucy, you are amazing!
1/5
TrustpilotAvoid at all costs!
Do not approach or even think about associating yourself with this company. They are the worst developers to exist. They think they can do what they want, where they want and when they want. They are dis-honest, use shabby sub-contractors, who they don’t end up paying, no wonder they don’t finish the jobs! Avant destroy green space, leaving wildlife with no home killing families of badgers and foxes who get in their way. Avant have flooded nearby residents homes who have lived in their homes for over 50 years, Avant deny any involvement and are refusing to pay compensation. They do not care and will never care. The only thing they do care about is the directors (same as the dodgy firm Persimmon!) making millions out of the little people who stupidly decide to buy their houses! DO NOT BUY!
5/5
TrustpilotMe and my husband approached Avant …
Me and my husband approached Avant homes we were looking for a house in that area , from our first appointment with Bella, we found our beautiful new home . She spent a lot of time answering any questions and being able to answer them promptly . Just before we moved in. We had an appointment to check our house to make sure we were satisfied with everything Nick who is the site manager was fantastic. He pointed out snagging that we would never have noticed. We got the keys quickly to our new beautiful home . Louise welcomed us to our new home she was great and very helpful .We were giving numbers for customer care and contact details for Michelle who has been fantastic . We haven’t had any major issues with our home. Only little bits of snagging here and there ,that have been dealt with promptly sometimes within a couple of hours after making a phone call, somebody would come out to fix the problem. Everybody that I have dealt with that works for Avant homes has been fantastic. I cannot fault them .
5/5
TrustpilotGreat house buying experience so far.
The service and communication support we have received so far from Jessie at Radford Meadows have been second to none. She has responded a quickly to our questions and has been extremely helpful as we progress through the house buying journey. Our experience of the wider team who work behind the scenes or other developments visited are also mirrored by our comments above. We feel that service is a value that sits at the heart of the company from what we have experienced so far.
1/5
TrustpilotBDV/Avant - whatever you call yourselves you are shambolic and unethical
As per the other review in Feb on here we have the misfortune for being the BDV forgotten. Lumbered with a sub standard property with no customer service and absolutely zero care from the company and the shambolic standards of both house build and customer service they provide. After being lied to throughout the whole sales and build process we are still 18 months into living hell trying to get things repaired or even meaningful communciation. Seems now they are just giving up and saying go to the guarantee. Great. If only senior management (you know who you are) would grow a pair and start addressing the pain and suffering your company is causing people from sub standard build and non existent customer service. 18 months now and you can't even stop showers leaking after visit after vist of incompetent trades that work under zero supervision. An absolute disgrace of a company.
5/5
TrustpilotWe have recently bought a house at…
We have recently bought a house at Sommervile village Stockton on Tees.I our opinion the Sales advisor Angela Kingsley has been amazing at every stage of the purchase.Whenever we raised any issues she would get them sorted straightaway.Can not complain about anything.Keep providing excellent service to others as you did yo us.Thanks
5/5
TrustpilotI am in the process of getting my first…
I am in the process of getting my first home. I have been dealing with Jacque from Avant homes. She has been amazing. Excellent customer service. I had no plans to get a house in the immediate but l was impressed by her commitment to going the extra mile and her recommendations has made the process seamless. Kudos to Jacque Mcphee and all the Avant home team.
1/5
TrustpilotBerkeley DeVeer sales, Avant customer care. Neither resolve issues and ignore you in the hope you go away.
We bought our house from Berkeley DeVeer but now they have taken over Avant and are handling our case under that name so here goes. I wish there was a negative option not just a 1 star. We are getting to the point where we really dislike our house. It’s affecting our mental health, it’s depressing to come home to see such shoddy workmanship in almost every area of the house. The brickwork around the front door has mortar gaps varying from 1-5cm in several different shades, and this is after 2 rounds of “remedial” work. The woodwork on the stairs and throughout the house is a mess. We have a curved angle in a corner of a stud wall rather than a crisp angle, but then it’s also plastered and finished like it was done with a butter knife. Flaking paint on radiator pipes. Patio doors that are so hard to open it needs a shove. Can’t push too hard though or it will swing open and hit the heat pump which means the door doesn’t even open much past 90 degrees to the house. The shower screen in the family bathroom still leaks onto the floor despite having it replaced. The en-suite shower was leaking for so long we check obsessively every time we use it because instead of investigating the cause, the leak was diverted with layer upon layer of silicone it ended up leaking through the ceiling, tracing the wiring into……the fuse box that was also wired incorrectly so it could have given us a nasty shock. We expect to see water leaking from the showers so we daren’t even lay any flooring in the bathrooms so at least we have a heads up before we end up with another fire risk. We shouldn’t have to be living like this with bare wood on the bathroom floors! The rear gate is attached to the shared back fence not to a post in the ground and the ironmongery is on the wrong side of the gate so we couldn’t attach any form of security measure to it even if we wanted to. The list goes on. They know about it all but no one listens. We’ve complained, we’ve escalated, we’ve begged and we’ve pleaded but 16 months later we are still in what we consider an unfinished house. When we’ve put all our savings into it and have no spare money to fix things ourselves in a house that was significantly delayed, that should have been our forever family home. It’s just not right. We are exhausted by the whole process of chasing snagging work, being ignored and belittled. I’ve even had some contractors tell me that they’ve heard from customer service reps that I’m causing a fuss and being a nightmare, as if its me asking for issues to be fixed properly that is the problem in this situation. So much so they’ve been apprehensive about coming to my home. I’ve never lost my temper with any staff member, kept my calm and been respectful. I’ve being in floods of tears on the phone to the MDs PA in a desperate bid for escalated support and even turned up at the front door of their head office to speak to someone above their head of customer services who had ignored us for months to try to get some action from higher up. That also didn’t work and we were forced to go no contact with Charlotte for my own mental health believing it to be her to blame when it’s seems it’s actually company policy to treat customers like this. Wish I had lost my s**t with them, wish that I had kicked off. I’d love nothing more than a therapeutic scream and shout on the phone but I don’t, it always falls on deaf ears anyway so it probably wouldn't make any difference how I conducted myself but I don’t. It’s a sham of a company and I don’t think my house will be worth anything in the state it’s in so it’s not like we have any choice but to live with it and attempt to fix the issues over time. It shouldn’t have to be like this. I know we’re not the only ones who have had issues the same as ours, I’ve spoken to several people on many of BDV sites and unfortunately it’s the way they conduct their business. They aren’t even ashamed of it. Please, if you read this when thinking about buying a house from BDV or Avant - however they present themselves, just don’t. Don’t do it. Choose a reputable developer with good customer services. If they lie to you from the start like we experienced from this company, follow your gut and think twice, we wish we had. Save yourselves!
5/5
TrustpilotVery pleasant visit
Very pleasant visit, knew her knowledge on the homes and what was feasible and what wasn’t.Not pushy either which is a big thing nowadays. Would recommend a visit if you’re looking for a house.
Thanks for coming to visit and glad you had a good experience with us!
5/5
TrustpilotReally enjoyable look around the…
Really enjoyable look around the properties available. Julie couldn’t have been more helpful, open and honest. Answered all our questions and even followed up on an email query I had late on Sunday which was excellent and unexpected. The houses viewed were all well finished and spacious and the location is excellent. The whole process going forward looks well thought out and streamlined and looking forward to closing a deal in the coming week or two. Many thanks 👍
5/5
TrustpilotCaroline from Viridian Meadows
We bought a property in Viridian Meadows in Desborough and cannot praise Caroline enough for all the help and support she has given us. She made our journey as smooth as possible and nothing was too much trouble!
Hi James, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
5/5
TrustpilotExcellent
My visit to Trinity Fields development was an absolute delight, largely due to the exceptional service provided by the staff. From the moment I arrived, I was greeted warmly and guided through the development with genuine enthusiasm and expertise. Their knowledge about the homes was impressive, and they patiently addressed all of my questions, ensuring I felt well-informed and confident in my decision. Their dedication to providing outstanding service was evident at every step of the way. Thank you.
5/5
TrustpilotAlmost a year...
We have been in our home for almost a year now and have had only very minor issues. Far less than expected and Avant customer services have been great at ensuring these have been dealt with. Some items took a little longer than expected due to covid but with this in mind, the level of service has been excellent.Our home is attractive, warm and very modern which is exactly what we wanted in a new property.
Thank you so much for your review MarkIts great to hear how happy you are with your home and have settled in well.We wish you many years of happiness in your new homeKind RegardsAvant Homes
1/5
TrustpilotThis company cares about money and nothing else.
UPDATED**Avant have removed other reviews from other buyers in the estate, so this score is not a fair representation of their actual trust pilot score, also quite obvious write their own positive reviews.**This companies ethics are horrendous. Do not complete your review until all work is completed if you are un lucky enough to buy with them. You will not get the work finished. I have been told that many lies my head is spinning. They have now sold half of my street to a housing association, while promising me this wasn’t going to happen. After everyone, from the site manager to the sales team lied to me about this when they couldn’t lie anymore I was just told “sorry you feel this way” and “Feel free to take legal action”. Be very very careful.
Dear AndrewWe are disappointed to hear that you are unhappy with our service. As you will be aware, the Government’s strategy for tackling the current housing crisis is through encouraging wider participation in home ownership through the provision of quality affordable housing on new development sites. Avant Homes, like all other housebuilders, work with affordable housing providers who are interested in investing in new affordable homes in the areas in which we are building, to increase the availability of good quality affordable homes for families who are simply, without assistance, unable to get onto the property ladder or able to access suitable family accommodation. It was not until some months after you purchased your property from us last year that we agreed to sell 11 additional affordable homes to Believe Housing. This sale has only just completed and it means that no site manager or sales staff would have known about the social housing plots when you spoke to them during the sales process.It is Trustpilot and not Avant Homes that removes content from the Trustpilot website. In line with the Trustpilot website terms and conditions, they have the ability to remove fabricated reviews from people who claim to be customers, but who have, in fact never had any dealings with the Company, which we understand is the basis on which certain reviews have been taken down recently. Best Regards,Jessica Walker
3/5
TrustpilotI had some problems with Avant after…
I had some problems with Avant after they were taken over. It caused a lot of stress and upset but when I email them I can honestly say that the lady I deal with , called Helen has been amazing. Any problems I have she has sorted
1/5
TrustpilotThe worst customer service EVER!
If you do not want your experience of buying a new home ruining, DO NOT buy from Avant. I had issues from the very beginning with the Sales team and followed their Complaints Process as advised and detailed on their website and every email was ignored, even from the CEO, great leadership!!!. If the CEO cannot be bothered to respond then what hope do you have of getting any response at all when that is the culture the leader of the business instills.Their response time to emails for snagging is ridiculous and they will do anything they can to not respond.I have been in my house for over 2 years, I love the layout and the area but the build quality and willingness to close out snagging issues is appalling. So much so, the optional extra flooring I chose as an extra has never and is still not fit for purposeA while ago I did leave a 5 star review as their best engineer came knocking on doors with a card explaining if they didn't get 10 5 star reviews they would not get a bonus. The worst company I have ever had to deal with
1/5
TrustpilotThey don't respond to you and don't solve your problem.
If you are researching houses to buy from Avant Homes, think twice, don't buy it. You will be well looked after, you will be in love with the showcase houses but they won't talk about how stressful it is after you move. They don't solve your biggest problems. I'm going into the second year since we got the keys and I'm still waiting for someone to fix a leak in the bathroom. Just as several neighbors have been waiting for repairs for over a year. This is ridiculous.
5/5
TrustpilotDespite a delay in moving the quality…
Hay Green Lane Avant homesDespite a delay in moving as to be expected, the quality of the build willingness of all Avant staff from sales Georgia to the site manager Deanand after sales LukeI have dealt with has been a 5 star. Any reports of minor faults have been rectified the same or next day My home was inspected by a professional snagger and they compliment avant on the build quality
5/5
TrustpilotLesley : Cygnet Park Newcastle upon Tyne
Lesley the sales person is always friendly, polite, welcoming and helpful, she guided us through the available choices and was supportive throughout. She communicated clearly and effectively with us so that we always new what actions we needed to take and how the build of our new home was progressing. Once we received the keys the onsite team were very good at sorting out a few of the initial problems. Lesley always stops for a chat when she is out and about on the development and always asks if everything is ok. 5 stars for her customer service.
5/5
TrustpilotVicki is awesome!
Had an appointment today with Vicki who was so welcoming and friendly! Really appreciated her honesty and providing us with so much great information to help us make a decision! Highly recommend!!!
Hi Sian, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
4/5
TrustpilotGreat Houses,unsure on location
The adviser answered most of our questions and was really helpful.Would like more information on the planned bus service for the estate and whether it will be operational at weekends and later in the evening than the park n ride currently runs. Its a massive plus to buying a property in this area knowing that there will be a regular bus running 7 days a week until late,otherwise it feels a bit isolated and you're a bit stuck.
5/5
TrustpilotAmazing staff
Abigail Clayton is an amazing member of staff for Avant Homes she explained everything thoroughly and was very transparent on the whole process she is professional and very helpful. Thank you!!
5/5
TrustpilotFriendly, knowledgeable and extremely helpful
We had an extremely warm welcome from Julie at the Wilbur Chase development marketing suite. She was very knowledgeable, and gave us a lot of very useful accurate, information in a very professional way. She took the time and trouble to show us around the site and gave us a guided tour of all the available properties. She referred us to the website which contained the most up to date information on the development, and before we had returned home, she emailed us with a resume of our visit and a short precis on each of the houses we discussed. We have all the information we need to make a decision on our future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Central hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Holmewood.
