Avant Homes Central Holmewood reviews

★★★★★ 5/5

Trustpilot

Wonderful Customer Service Experience-Louise Coleman

Louise Coleman deserves special mention for her incredible customer service. Her attention to detail, friendly attitude, and insightful advice from the very start of the process to date have been simply amazing.Thank you for the support provided so far; we truly appreciate it.

Oluwarotimi · 2 November 2024

★★★★★ 1/5

Trustpilot

Moved into new home 5 month ago

Moved into new home 5 month ago, over 25 snagging problems. Still waiting for 3 quarters to be resolved. Main ones being leak from bathroom in to kitchen below, no heating in day of moving in, fridge/freezer needed a new thermostat and is still not working correctly, three quarters of the kitchen needs replacing as badly fitted still waiting for that to be done. Currently we have a constant rattling sound above our bedroom window, we are unable to get a full nights sleep. We are constantly disturbed by the vibrating noise. Terrible customer service, no empathy to our personal situation. I appreciate things go wrong but it’s how you put them right and on this occasion they have failed completely. The house was not fit for purpose when we moved in.

CYP · 23 February 2022

★★★★★ 5/5

Trustpilot

Beautiful house.

Lynsey was very nice. Showed us around the home. They house is built to a high spec. Unfortunately for me it's about 50 minutes away so it will not work with my commitments. Would love to live there though.

Annet · 7 April 2024

★★★★★ 1/5

Trustpilot

1 star is lucky

1 star is lucky! We have had various issues with our home, gradually getting worse. We are based at Highstonehall and would say to everyone AVOID this builder, we were sold the dream and left with a nightmare. The worst part is their after sales, I now have escalated to their managing director in Scotland who doesn’t even respond or acknowledge- issues include burst pipes, sinking garden and most frustratingly a disgusting attitude. Avoid at all costs - I wish we heeded the warnings people gave us!

Jon · 12 August 2024

★★★★★ 5/5

Trustpilot

Process of buying

Currently in the process of buying our first home, despite a few delays so far Sarah has been amazing since taking over our case at bishops quarter and answered any questions or eased any worries we’ve had promptly. 😊

Shania · 6 April 2024

★★★★★ 1/5

Trustpilot

Very underhand

Very underhand company. Reserved plot before Christmas, the directors have now reviewed it and are not willing to wait for our sale (which feels like a lie) we have a big deposit and are not in a chain. But they said that’s the decision and before they even told us the plot was back up for Sale for over £10k more!! The reality is the housing market has increased and they wanted more money from the sale!! Greedy company. Be careful!!

Kristen · 18 February 2022

★★★★★ 1/5

Trustpilot

The service of Avant homes is…appalling.

The service of Avant homes is disgusting. I made the mistake of reserving a house in Leamington Spa early December, even though i had not seen the house internally because Avant homes "couldn't find the keys"! It was reserved under the proviso that i can have a full refund within seven days if i changed my mind - which I did. I even persuaded them to put it in an email. I called and emailed and filled out the necessary forms within three days. I have been chasing them ever since for my refund with no luck. i will be taking legal advice. They were quick enough to take my money. Their lack of communication is shocking.I am only giving a one star as it doesn't give the option to give no stars.

Pamela · 18 February 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY

Honestly where to start.. we bought our Avant home nearly 2 years ago and we have had endless issues! We bought a house on Chevin Park originally sold to its residents as a self contained village which would have its own amenities however, Avant are greedy and decided to fill it to the brim with houses instead which has put immense pressure on the local facilities due to the amount of people now living here. As per other reviews you will spend years after moving in chasing issues going round in circles, blaming others and promising call backs you never receive. Lauren head of customer services doesn’t reply to emails either even for serious issues! The Clock Tower building we live in has endless issues the ballroom roof is leaking the doors are broken leaving it open to security issues! The area behind the building ‘Highroyds Court’ has no street lighting and uneven tarmac the road sign has blow down numerous times. One of the main issues with the Clock Tower as a whole is the roofs and window sealants falling out due to cheap materials which Avant promised to follow up which they never have, the tiles on the roofs are falling off people have leaks in their homes! The list is endless! Avant are now trying to pass the site to a management company asap to wipe their hands of it all! Disgusting

Clock · 17 February 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs

Please do not go near this company. The only reason I'm writing this review is to warn others. It seems after Avant was bought by Persimmons last year the company has completely gone to shambles - all the old Avant Directors have left due to the terrible customer ethics that are in place.We reserved our plot back in February 2021 and from the start, communication was terrible. We were initially told our home would be ready September-November 2021. This then got pushed back to December, then January then February. Each time we were only told at the last minute. I understand COVID and Brexit caused serious delays so I cannot blame Avant completely for this however the lack of communication and the constant lies and mis-information from the sales office and site was mind blowing. We were finally supposed to complete on 11 February and after doing our home demo there was one minor snag which we were fine for them to fix once we were in. They again fobbed us off and said it needed to be fixed before we completed. We had already drawn down our mortgage and we pleaded with them to let us complete as they had delayed us so much already, the funds would need to be sent back to the bank. They refused.After radio silence over the next couple of days as we tried to contact them to see what was happening, our solicitor contacted us to say Avant had emailed him to say they were cancelling our reservation. This came completely out of the blue and we are now homeless.We know of at least two other families this has happened to (both with young children) and their houses are now back on the market but 20K more expensive! It seems Avant management have no regard for people's lives and just want to make a quick buck. I genuinely feel sick thinking about the stress they have put us under for the past 6 months. Please don't go near this company with a barge pole - if this is how they treat people then I feel we may have dodged a bullet buying a house with them.

Customer · 17 February 2022

★★★★★ 5/5

Trustpilot

The site is extremely well organised…

The site is extremely well organised and clean.The member of staff that we spoke with (Poppy Beech) was lovely, warm and welcoming and very knowledgeable about the homes being sold. She was extremely thorough and accommodating to both my wife and I. Thank you

David · 14 October 2024

★★★★★ 5/5

Trustpilot

Exciting Avant new build

After 40 wonderful years in our previous house it was with a certain amount of apprehension that we decided to slightly downsize and move into a new build with Avant. We needn’t have worried, the options of design were varied and exciting, the sales staff were friendly and knowledgeable and the whole event to moving in seamless. The quality of the house is excellent and with our own personal after sales service manager Laura to talk to regarding any problems we couldn’t be happier.Ian & Jan Robinson

Jan · 13 February 2022

★★★★★ 1/5

Trustpilot

Absolute cowboys builders!

I don’t think I can even fully put into words how terrible Avant homes are. We bought a house Greenhall village plot 212 April 2021. We have had nothing but problems since the day we moved in. We have had barely any our snagging fixed. They gave us old rusty windows who this is even possible in a new build I do not know. Never seen a sink so badly scratched, kitchen drawer broke, all kitchen cupboards misaligned. Plumbing issues in all each of the toilets. Need to flush twice always. Drainage sounds like thunder. Ticking in en-suite told they would need to rip up tiles to fix it then never came back. Every floor is squeaky. We did have someone come fix the creak in the stairs and he said they had been build wrong. My mental health is deteriorating as I now genuinely fear for the structure of the rest of my house. Door bell doesn’t work. Struggled to open windows. WC flooded.The list is endless and new problems keep arising. Externally our back path was never completed we actually ended up paying someone to come pave it ourselves as the builders have now packed up and left the site. Site manager is incompetent we complained about him and Avant sent him to resolve our complaint. He told us none of our issues were able to get fixed as they didn’t any contractors to do it. We have complained to every contact in Avant we could find yet no response. When we do get hold of someone they just fob us off saying they have the list someone willbe in touch. I just don’t understand how they can get away with this. So many people in our estate all have the same issues it’s a disgrace how the site manager etc has overseen these homes been built to this standard.

Hayley · 6 February 2022

★★★★★ 5/5

Trustpilot

Thank you Avant Homes!!!

The whole process of buying my new home with Avant has been brilliant and I cannot recommend them highly enough. I was in touch with members of the sales team before they'd even started to build The Melton. I explained that I had a very poorly son and I knew that there was a house and plot that would be perfect for him. From that point onwards they supported me through the process of buying and moving into said house. Everyone I spoke to was kind, sensitive and patient. I believe they went above and beyond throughout. Since moving in, the after sales team and the building team working on the development have been most helpful. They even rebuilt a brick column that I reversed the car into on the same day!!I would absolutely, definitely, 100% recommend buying a new house from Avant. Everyone involved helped to make my new house a home... so thank you Avant Homes.

Sally · 4 February 2022

★★★★★ 5/5

Trustpilot

This is our second Avant home in 4…

This is our second Avant home in 4 years and we deliberately went for them as a builder because of the quality of build and the excellent customer service we received first time. We have not been disappointed in any way. From reservation through to completion and the usual problems of house sales along the way, the sales team were brilliant. Once we were in, the site staff have been fantastic and friendly and highly aware that while we are still on a building site, we are also in our new home. Additionally, the customer service team and the follow up to the buying and moving process have been great. Yes we have had some snagging issues but they have been dealt with in a professional manner and to a high standard. Very happy with all aspects of Avant.

Anne · 4 February 2022

★★★★★ 5/5

Trustpilot

Top class service

We have bought 3 new build homes over the past 8 years. Avante Homes have to be the best without fail. Everything that we have noted on our minor snagging list has or is in the process of getting dealt with. Very efficient service from the whole team especially John.

Garreth · 10 July 2023

★★★★★ 5/5

Trustpilot

Avant Honeyman Park

Absolutely lovely customer service! Jacqueline is amazing, she is caring, smart, fun and friendly. Loved how she helped with the smallest details to make our home special. Very pleased with choosing Avant services.

Ilze · 14 July 2024

★★★★★ 5/5

Trustpilot

Visited site office today at…

Visited site office today at Micklefield to discuss Sherburn site. We were warmly greeted by Sarah. We felt valued and supported, Sarah was professional and helpful and gave us all the information needed to progress forward. Thankyou Sarah

Joanne · 11 April 2024

★★★★★ 1/5

Trustpilot

Oh dear

Oh dear avant homes . Where do I start ? Maybe from our first visit to the show home in Mansfield where we were told by the sales rep whilst she was eating her salad and (maybe selling the houses but still not sure🤔) that if we could all win the lottery we could afford an avant home 😳. It got better. Many unreturned phone calls. Valuations on our house that showed we could afford to buy our dream house and erm …. nothing. Not quite sure what to think. Anyway have since got a house with a very professional company that actually return your calls and treat you like a valued customer.

Heather · 10 January 2022

★★★★★ 5/5

Trustpilot

Abbie was extremely personable and…

Abbie was extremely personable and thoroughly professional and went through everything in detail.Answered all our questions, no matter how simple or complicated they were, with the utmost patience and understanding. Made sure that we understood everything.

Debra · 17 May 2024

★★★★★ 5/5

Trustpilot

Had great service from Louise and…

Had great service from Louise and Natalie( Avant Homes ) . So helpful ..so friendly . Supported our house purchase journey from start to finish . Buying a house is never easy and can be stressful… however you know you can pick up that phone or go to the Avant office and you get greeted with the warmest welcome and they work to resolve any issues or concerns you have . Any house snags were listed in no time and within days they were being resolved … great service and the workmen so so friendly .I even lost my new house keys on move in day .. Louise and Natalie calmed the situation and even waited after their going home time until the keys were found. So grateful for these lovely people . First class …. Thankyou 😊💕

Santosh · 26 July 2024

★★★★★ 5/5

Trustpilot

Vicki Phelps from Summerville

Vicki Phelps from Summerville in stockton. What a women has gone absolutely above and beyond to support us in our journey she has been there every step of the way and we have now finally after my over thinking and Vicki's reassurance reserved our forever home! This women is worth her weight in gold and has honestly been a godsend! The Avant team are absolutely brilliant and we are now well on our way to our perfect home and perfect future thank you for everything you beautiful bunch ❤️

Sophie · 26 July 2024

★★★★★ 5/5

Trustpilot

Jacqueline has been extreme helpful and…

Jacqueline has been extreme helpful and supportive during the purchase of our new home. She has been fantastic during negotiations and very knowledgeable on updates and information, answering all queries efficiently and effectively. Really enjoyed the process and we thank her for her fantastic customer service.

DAVID · 9 October 2023

★★★★★ 3/5

Trustpilot

Poor contractors but nice estate

The sales experience wasn't great , spec changed after we had signed up but couldn't get compensation. After this the house itself is nice BUT trying to get snags fixed is a nightmare. the sub contractors do as they please and customer care are powerless to get them to do things, very poor management support for the people on the phoe who take the brunt of buyers frustrations and annoyance. Contractors work not really up to standard and unreliable at turning up. TBH we fixed quite a lot ourselves. Also Avant were very unhelpful, not to say obstructive when we wanted to put solar panels on our house. Having said that we like the house and estate so go ahead if you can put up with the frustrations of the subcontractors not fixing the snags.

Margaret · 19 July 2024

★★★★★ 5/5

Trustpilot

Monkswood

Our opinion on New Builds has certainly changed! Recently we have purchased and moved in to our forever family home on the Monkswood site and from the start the team have been nothing but helpful and accommodating. As with everything in life there had been a few minor hurdles (mainly with the part exchange) but nothing that had been a deal breaker. Since moving in, Ian, Dave, Lisa and Zara have been incredible. Everything had been explained to us reagarding our new home and details left in case we needed anything. We have had a few very minor snags (mainly cosmetic) which have been recorded and dealt with efficiently whilst keeping us up to date on progress. We honestly couldn't recommend the site team or the quality of the build enough. We absolutely love our new home and can't wait to make many happy memories as a family. A big thank you to the site team for making our move as seamless and effortless as possibly, we truly are very grateful for all of the help and support.

Courtney · 18 July 2024