Avant Homes Central Holmewood reviews

★★★★★ 5/5

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Fairway - Beautiful site, what a view

We visited fairway in Burnopfield development a few days ago, and wow! I had an appointment with Heather who honestly was first class from the moment my partner and I walked in. I actually recognised her from many years ago when we were going to buy on a different site, so Avant have clearly snapped up a solid sales person. She walked us round the show home, and demonstrated exactly how the process would go.We didn't reserve on the day but are hopefully going to in the coming weeks. We never felt pressured, pushed or that any question (and I had many) was silly. We can't wait to hopefully progress with an offer on this beautiful site.

MrsJ · 10 April 2022

★★★★★ 1/5

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Poor post-sales communication

We've lived in our Avant home on Barley Gate in the North East for 3 years now. Generally we like our house and the area. The last house on the estate has been finished for months now. BUT Avant's post-sale / post warranty communication is pretty appalling. Our whole neighbourhood is complaining about the roads not being finished and topped off. Avant won't commit to a timeline and are avoiding communicating with residents - just giving very poor, repeated stock answer to queries. Apparently remedial works need to be carried out and now there is a vague "sewer issue" they need to fix. Absolutely no sign of this being done and no communication about what it actually is and how long it'll take (despite repeated asks!). The roads are dangerous with broken speed bumps that have damaged cars and look plain horrible. Very disappointing. Also beware of Kingston Maintenance company (now known as Open Spaces - they changed the name to try and remove the stigma!) who Avant instructed as the company to maintain our public spaces. Very bad indeed. The worst being the Suds Pond at the estate entrance (sold to us all as a lovely nature area to welcome you to the estate). Now it's just a scrub land eyesore that no one is happy with. Awful. We've got in touch with our local councillor and MP to help, but are no further forward. If you're considering Avant beware that they're not very trustworthy. Don't believe everything you're promised or have even signed. Ho hum.Phil Littledyke Plot 167 (ps TYPICAL stock response!)

Diamondphil · 6 April 2022

★★★★★ 1/5

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Housing estate left unfinished with poor communication

Initially we had a good experience with our house purchase, but we are becoming increasingly frustrated with the unfinished site. As soon as the houses are all sold they seem to move onto the next site and abandon you completely. Our road is still unfinished. No communication from Avant about this. After multiple emails we are informed there are remedial works required, but Avant can't tell us what these are or if/when they might be sorted. The temporary road surface is not maintained well. Edit to say that since I posted this review at least the loose sharp fragments of broken speedbumps have been cleared away, not sure ifthis was done by Avant or residents sick of debris in the road. They seem to be ploughing on ahead with the building site immediately next to us with no concern for our site anymore. This has put a very negative tone onto our initially positive experience. I will not be recommending Avant to my friends or family.Update: Despite the reply from Avant below they only gave a copied and pasted standard response to my emails, completely ignoring my concerns. No actual information as usual. I replied again to highlight the questions I still have and I have been ignored for a week with no response.

Becky · 5 April 2022

★★★★★ 1/5

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Fraudulent change of utility supply on…

Fraudulent change of utility supply on a property they took in part exchange and sold to ourselves. Exchanged contracts on jan 22 to purchase a part exchanged property. Registered with British Gas for dual fuel supply contract and pricing set up smart meter give system etc. In mid feb received letter from BG to say sorry you are leaving us. Tried to stop erroneous switch to SP but refused as stated had contract. After hours phoning around and logging a case with energy ombudsman finally advised that Avant homes had set up a landlord account for our property on the 21st feb and switched supplier. Avant ceased to own property on the 21st Jan. Currently cannot get switched back to BG and Scottish power claim they cannot switch either as need consent from Avant. Contacted three individuals at Avant have not receiveda single call back or email reply.Lord knows what else they have tried to change/set up as well for our property. Complete incompetence and failure to even be able to speak to them. Hopefully this will review will actually prompt someone to actually look at this farce and sorted it out.@avant homes. You clearly haven’t read the above properly as this relates to a part exchanges property you bought then sold so not a development. An email was sent to your group md detailing the specifics - I expect a response this today

Erica · 1 April 2022

★★★★★ 5/5

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Thank you Georgia for seeing us with no…

Thank you Georgia for seeing us with no notice today. You were so knowledgeable and informative you helped us a lot. We popped in and you were so friendly and lovely you have given us somthing to think about. Take care Lindsay.

Lindsay · 18 February 2024

★★★★★ 1/5

Trustpilot

Avoid Avant

I have contacted the support email that Avant send out to contact them over however only received the same copy and paste reply that numerous other residents on the estate have received about apparent issues on the estate regarding sewers. The estate was finished some time ago with everyone now moved in and as soon as that has happened avant have upped sticks to the new estate they’re building next door. The roads are in atrocious condition with severe pot holes, damaged speed bumps and bolts used for securing the speed bumps sticking out of the ground. They say that the roads haven’t been done because of an issue with the sewers yet can’t go into any further detail about this and no sign of them getting sorted any time soon despite them flying through the houses in the Vanburgh Gate estate next door. The roads are now at a point where they are dangerous especially the speed bump at the top of my street in Barley Gate. The roads have caused damage to my car which was mentioned on the email but this was ignored in the copied and pasted reply they sent back. As soon as people have moved in the customer service vanishes and has left a sour taste in many residents mouths. First and last time I will buy an Avant home.

Jack · 25 March 2022

★★★★★ 4/5

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Lewis has been great

Lewis has been great, kind , helpful and genuine sales person. Put us at ease and was reassuring. Excellent customer service skills . I’d recommend to see him again

LD · 7 October 2024

★★★★★ 3/5

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Absolute terrible service

Absolute terrible service. Bought house April 2021. Didn't get certificates for property. After a lot of faffing got copies. Garden becomes water logged as solid clay soil with building materials and rocks/stones. To be fair as house was built prior to take over not had too many problems barring hob never connected, drawer fronts of some kitchen units keep falling off and terrible drafts through outside doors, bifold door hinge screws sheering off . Luckily as I am an electrical contractor and have tools I have mostly fixed myself. Some neighbours have had much worse experiences as bought after takeover.

John · 19 March 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer serviceThere groundwork’s contractor Esh has caused damage to my property and they will do nothing about it, called Avant twice now and no call back. The lady on reception seemed genuine but no one bothers to return phone calls.The groundwork contractor came to my property to inspect the damage, advised me to go ahead and get the damage repaired then they will pay the costs. After work completed the contractor asked me to prove it was them that caused the damage.I have the contractor on my cameras and everything.As soon as the show home opens there will be a nice big sign on my fence saying what I think of avant and this is opposite the show home in Ingleby Barwick 😁

Andrew · 18 March 2022

★★★★★ 1/5

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Worst customer service you could…

Worst customer service you could possibly imagine. They will do the bare minimum and as soon as the 2 year period is up they won’t even entertain you. I have rising damp which comes under structural and they wouldn’t even send someone out to look, I’m now having to go through NHBC. Iv had aggressive behaviour from the site manager at Peerfields in County Durham, stairing me out in the street and I have CCTV of him looking through my windows which I’d post if I could. These people have no conscience and apparently no consequences for their actions. They advertise as upper market builder but that stops at the equipment they use, the installation is shocking and the treatment you’ll get is worse. Iv been in my house 3+ years now and still have no tarmac on the roads of paths, 2 leaking bathrooms and rising damp. With no end in site. STAY AWAY

Andrew · 15 March 2022

★★★★★ 1/5

Trustpilot

Worse than persimmon

Worse than persimmon! They sell you the dream, they treat you like royalty, up until that final survey is submitted! After that they could not care less about you. Customer service is none existent, you get the same blunt response each time. We endured years of building works opposite us, disruption , noise and mess. No consideration to owners around them whilst working, blocking drives, blocking roads, leaving mess, disruptive behaviour and most of all constant foul language. The standard of the house is great, but botch job repairs if your are lucky to get them out to do them. Still have a cracked tile but because they have no record of it been reported they won’t repair. Would never buy an Avant home again. And would never recommend to a friend or family member. AVOID, there is way better out there.

Ash · 15 March 2022

★★★★★ 1/5

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Take your money elsewhere.

Went to go view a house at avant and the customer service is awful. Went to two sites to view two different houses and the staff didn't have a clue. Asked about the 10 year guarantee, asked about part exchange and how to start the ball rolling. Met with blank stares. The staff clearly don't know their product and expect them to sell themselves. Took my business to two other new estates and was actually shocked at the stark difference between them. Shame, as the avant house we loved, but clearly they don't invest in staff training or customer service.We also walked around the estate after viewing, a current owner told us to beware of buying an avant house. Not a good representation of the company if people living in the houses, show you around theirs and all the issues they have with it.

Tommo · 14 March 2022

★★★★★ 1/5

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Live for wow! Wow at the lack of customer service!

If I could give no stars I would! Considering purchasing a house is the biggest purchase of your life to say it’s been disappointing is the biggest understatement I could make. Don’t get me wrong the sales and completion process was all fine at Highstonehall in Hamilton but once they had our money forget it! Over two years on and covid still being used as an excuse for incomplete snags/works. Customer service is non existent to the point our calls are now ignored unless we withhold our phone number and emails go unanswered. In just over two years we have had 5 floods/ water ingress issues, the most recent of which happened last week ruining our flooring and resulting in two holes being cut in the wall. Naturally I would of went through insurance but given this flood was a result of a faulty part (the same one had failed in our en-suite late last year and avant admitted these were no longer used as they are known to fail at around the two year mark). Naturally now this part has failed and caused damage in our downstairs they are refusing to acknowledge this fault and fob us off to insurance to fix it as we are just outwith our two years. However, they repaired works for our neighbours last year when the same thing happened and they were outwith their warranty. Obviously a result in change of management or lack of!! At the time of the flood we were told by Dawn at customer service that the site manager would be out and would get a report together of what needed replaced. This then never materialised. No plumber was sent and we were left to our own devisees to get a plumber out and all the time they knew we had a 3 month old baby in the house and no water! The next day we were told repeatedly that the manager of customer service would phone. A week on we are still waiting and have been ignored and hung up on. Dealing with Avant is a full time job in itself! Disgusted doesn’t even cover it!! Live for wow… certainly a good Tagline if you wish to hand over your hard earned cash and receive zero customer service and shoddy workmanship at best! I work in customer service and sales myself and if I behaved in this manner I wouldn’t have a job! Outrageous!

Ian · 14 March 2022

★★★★★ 1/5

Trustpilot

Avoid, Avoid, Avoid!!!

Having owned my Avant home for a few years now, I feel only now can I give my honest review of the house and services received from Avant.The house, is fine. Built to a good specification and fortunately the standard and quality of the workmanship is pretty good too (apart from the front door supplier they use - Solar Calibre).My issue comes, with any snags and any involvement with the customer services team and associated team leaders/managing directors. They don't follow any complaints procedures despite being publised on there website. It is a constant battle to resolve problems.I would certainly think twice about purchasing another Avant Home, due to the after sales service.

Craig · 14 March 2022

★★★★★ 5/5

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Grateful for the useful advice by the sales advisor

We are first-time buyers and we have little knowledge about buying a new home. We would like to thank the sales advisor for helping us with our purchase of our new home. She is really helpful and nice. She explains everything clearly and patiently. We get very useful and professional advice on the house type, the options and extras etc. She keeps us updated about the progress of our lovely home. We will move in our new home soon and we get very excited.

Mr · 12 March 2022

★★★★★ 5/5

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Avant Homes-Jackton Green

First class service from Avant homes at Jackton Green. I haven’t bought a new build property before but I have felt fully supported throughout the process. Nothing is a bother for the Regional Sales Advisor whom I met and it is lovely to meet someone who genuinely cares for people. My family and I have received such a warm welcome to the development. She is certainly in the right job! I cannot wait to move into my new home and I would highly recommend Avant to anyone.

Nicola · 12 March 2022

★★★★★ 1/5

Trustpilot

Not even worthy of the 1 Star

Not even worthy of the 1 Star. We have had numerous issues with our Avant Home. Purchased a Cotham for over £500,000 and moved in December 2021. Since this time we’ve had email battles (as customer service refuse to pick up the phone and speak to their customers) every week. Water pressure issues, faults with pretty much all fittings breaking (cheap crap materials fitted) granite work top cracked, floor tiles cracked (all which we paid a considerable amount for as ‘extras’) refused to be repaired under warranty. The girl in customer service needs serious training on Avant Warranties and what’s covered. Service manager simply brushes customers off. Both could do with basic conversation training and how to actually speak to people, there are other words in the English dictionary other than ‘not covered under warranty’. Seriously would not EVER buy a home from Avant again. Bought this house as our ‘forever home’ we’ve already started looking for a new house. This one isn’t fit for the dog. Disgusting after care.*** I have responded to the below via the support email address provided, I will post any responses I receive going forward ******UPDATE- as suspected this was a generic email, I have also added another generic email received from ‘Customer Services’ stating as usual that we have damaged items that have been installed incorrectly and will not repair or replace. Disgusting. Email received from customer service- Good afternoon Carli, Apologies for the delay in coming back to you, I was awaiting a response from the granite company. We have passed on the photos that you provided and requested their opinion on the crack as they are the experts in this matter. Unfortunately they have come back to us and have advised that they are of the opinion that something has been dropped on the area causing the worktop to crack, and that this is impact damage. Regrettably with this being the feedback that we have received from them this is not something we would look to attend to as this is not covered under warranty. I understand that this is not the outcome that you were hoping for. If you would like to have your own report carried out by a granite expert, and if this shows that they believe this issue to be down to a fault, we would be happy to have a look at this, however at present we would not be able to assist with this issue. Kind regards, Customer Services Team​

Carli · 12 March 2022

★★★★★ 5/5

Trustpilot

A lovely new home

As this was our first house we were a bit unsure of buying a new build property, but Avant and their solicitors made the process as easy as possible. Very responsive customer service from exchanging contracts last year, to getting in touch with the site managers now with any queries. Although the process for choosing extras could have been clearer as the spec changed during our build, but we are very happy with what we got in the end. Even if the kitchen choices were a bit bland for our tastes. A painless completion process, our solicitors were able to get all the paperwork through quickly on the day and we got to pick up the keys early in the day to start moving in. No major issues so far, a couple touch ups here and there, but no horror stories like what I've heard from other new builds.The builders are still on site and always willing to pop in and fix any small snags. We've now got a very nice house which is a million times better than anywhere we've lived before.

Josh · 11 March 2022

★★★★★ 5/5

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Just a really nice house

Just a really nice house! All the appliances are great, we even got some extras we didn't pay for that they just did anyway (e.g. integration of the washing machine, outside tap) which was a bonus. The site is still being worked on so it's a bit noisy on weekdays but that was to be expected. And the silver lining of that is that any issues have been dealt with pretty quickly as there's usually someone on site to take a look at an extractor fan that's not working or a doorbell that's temperamental. We've had to chase a couple of things like the painter touch ups but having come from rental propertie this isn't much of a bother. The site manager is lovely and helpful.We chose to do our own flooring which was obviously a faff but I'm glad we did in the end as we had more choice and got more for our money that way.

Heather · 10 March 2022

★★★★★ 1/5

Trustpilot

Jackton Green - Biggest regret of my life. Mentally unwell from dealing with them.

We were sold what was described as a property in Jackton Green from a ‘5 Star’ builder. It should have been our dream first home but instead is a nightmare. The amount of frustration and stress Avant are causing me is making me mentally unwell and causing a flare up of an existing medical condition. We’ve had two instances of water ingress. The first was due an to an issue that was known to them and happened on a number of the other houses. The second was due to poorly fitted roof tiles, resulting in rain pouring in for weeks in winter. It was like watching the Chuckle Brothers trying to get up to fix it. They left a sewage venting pipe with a live open end. Should never have passed CML. This is a building regulation failure! My house was stinking of sewage. I have over 100 snags. There are definitely trends with mine (and other houses in the development) which suggest it’s not just a mistake but their general approach. Examples - every door handle loose and missing screws, every radiator not fitted properly, multiple houses having water ingress through a vent, uneven floors. One of the worst things for us is the absolutely shambolic taping and plastering. Full ceilings and walls in literally every room need ripped out and redone. Imagine the amount of mess this is going to cause. 5 doors need replaced. They’ve been telling us since March they had been ordered but then change their mind a couple weeks ago. Either misleading us or doing absolutely nothing. A contractor was meant to come out yesterday and didn’t show. They told me they can’t give too much specifics but they’ve had to cease working for Avant. They don’t deal with complaints. Snagging goes undone and even when it is, it’s still to a very poor standard. I’ve had to escalate to NHBC. They failed to respond to them in 5 days. I’ve had to escalate to their directors. They have blocked me on Facebook because I posted photos of the problems in my house for others to see. It says it all when a company silences customers rather than respond.I have receipts for all of this as proof!Buying from this company is the single biggest regret of my life. I fully expect to end up in litigation with this. Please save yourself the stress I am under and avoid avoid avoid.

Jade · 16 August 2024

★★★★★ 1/5

Trustpilot

If you're considering buying one of…

If you're considering buying one of their homes, don't!Our home is in Chacefield View and like many other houses within the estate is beset with poor quality workmanship and materials. Don't be fooled by their marketing slogans. The quality of the product and of the customer service has to be ranked as some of the worst on the market. A premium housebuilder they are not.We have had issues with external door handles, leaky showers, drainage issues, driveway not completed properly, uneven paths and drylining problems. The barrel in the front door lock mechanism had to be replaced within 2 years. The list goes on. If you're close by, take a drive around the estate and have a look at the workmanship of the exterior brickwork. The customer service manager had the audacity to suggest 'but it's in spec'. Maybe it is and maybe it isn't. We don't live near the sea however most of the houses exterior walls are wavy........the problem is exacerbated when downlighters are fitted. Dreadful. I've been online and noticed lots of Persimmon sites suffering the same. It's like a match made in hell.Roads still aren't finished, there is no visitor parking and still we wait for replies. Avoid at all costs.

Chris · 9 March 2022

★★★★★ 2/5

Trustpilot

-Portlands Creswell- sales team have been horrendous from start to finish.

-Terrible customer service, no empathy, no care or thought goes into the customer, how we feel or what we have been promised- despite avant being unable to deliver and denying what they have previously verbally promised -The house we was shown is not the house we have ended up with, lots of spec changes including a missing wall.- lots of snags caused by tradesmen being rushed by Avant to get things done rather than giving them an adequate amount of time to get things right the first time. Some snags made the home unsafe.I recommend getting everything in writing and checking over the paperwork with a legal professional before signing anything. All of the people on my road have made formal complaints to Avant about the same things.

Mollie · 7 March 2022

★★★★★ 1/5

Trustpilot

Lucky escape

Poor communication from the get go. Have been interested in a property on Radfords Meadow for some time now and despite visiting site and attempting to make contact on a number of occasions nobody ever followed up with me. After calling the site twice again with no answer I went down and it turns out the property I am after has been reserved. Quite annoyed really but also glad I didn’t bother. If they are this bad before they get the sale I can’t imagine what they are like afterwards. Lucky escape

Customer · 6 March 2022

★★★★★ 5/5

Trustpilot

Wonderful Customer Service Experience-Louise Coleman

Louise Coleman deserves special mention for her incredible customer service. Her attention to detail, friendly attitude, and insightful advice from the very start of the process to date have been simply amazing.Thank you for the support provided so far; we truly appreciate it.

Oluwarotimi · 2 November 2024