Trusted Agent profile · Holmewood
★★★★★
1,772 reviews across 2 platforms
Holmewood, S42 5NS
Part of Avant Homes Central, see every office.
Avant Homes Central's office in Holmewood, at Holmewood, is rated 3.7 out of 5 across 1,772 reviews on two platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
1/5
TrustpilotDirty sales tactics
Dirty sales tactics, the house we were looking at was advertised with a 10k deposit bonus and estate agent fees paid. So we put our house on the market, got a buyer in place, then when our contract came through. "What 10k deposit bonus?". They expected us to carry on because we'd gone so far already. They wasted our time, our buyer's time, estate agent's time. Now the house is back up on their website advertised with 10k deposit bonus...
5/5
TrustpilotSarah was very friendly and easy to…
Sarah was very friendly and easy to communicate with, she was also very knowledgeable in relation to the site we discussed,This confirmed I wanted to take the next steps in purchasing a new home
5/5
TrustpilotJulia (Portington) is just the most…
Julia (Portington) is just the most helpful person ever! Always smiley and keen to sort out any queries or difficulties as soon as possible. Very understanding of individual needs. I couldn’t wish for a better salesperson and she is always a delight to meet.
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Julia.
5/5
TrustpilotLouise at Radford meadows
Louise at Radford meadows, has been excellent, the communication we can’t fault, she’s given us so much advice and help through the process and never pushed at anything. Always happy to help and made us feel comfortable it things we wanted and needed in a home. Thank you
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Lewis.
5/5
TrustpilotAdam, Fiona and Bob are all legends
The team at Pavilion Acres was warm and helpful.Adam, Fiona and Bob are all legends. Always ready to help. They made the whole process great.I will definitely recommend Pavilion Acres
5/5
TrustpilotLouise Fell - Jackton Development
From start and finish Louise Fell at the Jackton site was brilliant! She always responded to questions and made the buying process smooth and enjoyable from day one (being English buyers in Scotland) we was worried that things would go bad as we only saw the house once before we moved in. She did videos and took pictures at each stage of the build and even did video call with us. It’s been a week since we moved in and it feel like a great community with Louise and Site manager Alec. They really cannot do enough for us! Not all sales reps will go above and beyond but Louise certainly has.
5/5
TrustpilotLewis and his team at the Greenlock…
Lewis and his team at the Greenlock Place were exceptional. From the warm welcome at the showhome opening to their genuine assistance, they made the experience memorable. Despite not making a purchase at this time, their support and property options were impressive.
1/5
TrustpilotI would leave a 0 if I could
I would leave a 0 if I could , nothing but problems , terrible customer service , told us our issues would be rectified and still hadn’t happened , I have written so many emails to customer services and nothing is being done after 5 weeks , I am now looking into what I can do legally to get my issues sorted out , moving is a stressful time anyway but this is another level buy at your own risk if you want months of misery.
5/5
TrustpilotAmazing Customer Service
I dealt with a lovely lady called Shamola who went out of her way to assist me in viewings as I was travelling from outside the UK. Even when she was on holiday she kept an eye on my itinerary to ensure everything was in place. If Shamola is anything to go by Avant Homes has one of the best customer services I have experienced.
5/5
TrustpilotRecently reserved a home with Avant
Recently reserved a home with Avant at Bishops Quarter - Sarah has been wonderful though out. Super informative and helpful during the entire reservation and choices process. Would highly recommend. Been stress free and smooth!
5/5
TrustpilotThank you Lewis for seeing us with no…
Thank you Lewis for seeing us with no notice. We popped in on the off chance of viewing a property and you squeezed us in. You answered all questions put to you an made the whole experience comfortable
5/5
TrustpilotStrawberry Fields
Strawberry Fields, Carlton. Nicky was more than helpful to us. She listened to our list of must haves and sorted out a great deal for us. She couldn't have been more helpful. 5 stars from us
5/5
TrustpilotThank you Cathryn & Patricia!
Although we hit a few stumbling blocks with some of the staff we were lucky enough to meet Cathryn and Patricia working at the Ten Locks Village site recently. They were both fantastic. Thank you Cathryn and Patricia!! As a result of their fantastic service we purchased our new family home. I really hope the rest of the process is as pleasant!
5/5
TrustpilotExcellent Customer experience
We have just secured our plot at Copper Gardens Ingleby Barwick. Joanna has been superb throughout the whole process, welcoming and extremely informative on our options. Guiding us through our journey since August last year she has been a godsend! Can’t wait for completion on our new home - 5*
5/5
TrustpilotWe recently purchased a 3 bedroom home…
We recently purchased a 3 bedroom home on the collingsgate sotw. Yea there have been a couple of delays along the way, but it’s to be expected with a new build. Overall we extremely happy so far with the service and love our new build , thank you Louise you have been a superstar through the whole process.
5/5
TrustpilotCygnet Park -Lesley
We can't thank Lesley enough for her help. She was so helpful and explained everything to us we were comfortable and at ease. Customer service was fantastic. We hope to be back soon! Thank you again Lesley.
1/5
TrustpilotDO NOT DO NOT DO NOT BUY CANNOT…
DO NOT DO NOT DO NOT BUY CANNOT RECOMEND AVANT SHODDY WORKMANSHIP POOR COMMUNICATIONS BEEN IN 8 MONTHS STILL OUTSTANDING ISSUES AM AT STAGE 3 OF THEIR COMPLAINTS PROCIDURE AND THE DIRECTOR CANT BE BOTHERED TO REPLY DONT BUY WISHED ID NEVER HEARD OF THEMHAVE REPLIED TO AVANT NO RESPONSE NOTHING NEW THERE SO WILL NO EXPLORE OTHER OPTIONS SAME OLD SAME OLD OF THIS AWFULL COMPANY DONT EVEN REPLY WHEN ASKED TOO ON TRUSTPILOT
Hello TCThank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.I'm sorry to hear that you have not been satisfied with the complaints procedure and we'd be keen to assist you in any way we can. Could you let us know:- Your full name- Which Avant Development you’ve dealt with- And your plot numberAnd we'd be happy to follow up with the Customer Service team of that region and work on getting you a reply and some answers to your issues. You can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
Trustpilotvery poor house quality and after care
very poor house quality, have had a leaking roof twice loose bricks , first leak they fixed after numerous unanswered emails , now telling us we have no warranty for second leak .. also trying to take on a small area of land which they landscaped and are supposed to maintain , but havnt touched in 8 years so took upon ourselves to maintain ..they havnt replied to any of our queries regarding fencing the land in , possibly purchasing from them.. seems once they have your money it’s game over..daisy lane in downham market pe38 9avat say only 2 years warranty on roof , but came an repaired 2 yrs ago when the house was 6 yrs oldalso have live chatted with avant at least 5 times about an area of land running parallel with our garden which we have maintained to stop the weeds and brambles overcoming our fence was told it would be maintained, would like to fence it in and make it ours ,(maybe purchase) but unsure how to go about it , hence all the live chats .. was promised a next day reply on every chat just to say sombody is looking into it , we have never had any kind of reply (10 days later)Have now received a reply telling me that the region head of customer services is now in contact with us , Well there NOTme and my partner both provided contact details and still no communicationYet another month has passed , still no communication from avant homes regard land we are still maintaining and wanting to take on as ours
Thank you for your review Mr BrownWe have asked Trust Pilot to ask you for additional information so that we can identify you in our system and look into your issues. Please can you let us know your development name and plot number, or alternatively edit your review so we can get in contact?Many thanksAvant HomesUpdate: I understand our Region Head of Customer Service is now in contact with you Mr Brown to progress matters. Now that your communications are with the correct region I am sure they will be able to advise you going forwardsMany thanksAvant Homes
5/5
TrustpilotModern Living Redefined
Avant Homes excels with modern designs, high-quality craftsmanship, and abundant natural light. Their homes are built with premium materials and meticulous attention to detail. Customer service is top-notch, with responsive communication throughout the buying process. Despite being on the higher end, the quality, design, and energy-efficient features provide excellent value for money. Located in desirable areas with easy access to amenities, Avant Homes offers a superior home-buying experience, making them a highly recommended choice for stylish, durable living.
5/5
TrustpilotAn amazing journey from start to finish
What an amazing company! From to start to finish I cannot fault Avant, there client service is 5*. In particular our sales advisor Lisa I cannot thank her enough she has been exceptional. Throughout the whole procedure she has been on hand and made our journey smooth and stress free, as first time buyers we would have been lost without her. On completion we have had visits from the contacts we need at Avant. Lisa, Ian and Dave you have all been superstars we are so pleased we chose Avant!
5/5
TrustpilotThank you to Lauren at Rosewell for…
Thank you to Lauren at Rosewell for being so helpful and informative. Lauren was very friendly and knowledgeable. She followed up very quickly with answers to our questions that needed a little bit of research.
Thanks you for your reviewGreat to hear that Lauren served you so well on your recent visit, and we hope to see you again soonKind RegardsAvant Homes
5/5
TrustpilotAndy the joiner was great
Andy the joiner was great. Fixed all the jobs on his list and more. And left no mess. Also great advice. Friendly, a pleasure to have here. Thanks Andy!
1/5
TrustpilotNo response to my enquiry
I emailed them with a query regarding land ownership which they have totally ignored. They only seem to be interested in selling new homes, nothing else matters to them. It also appears that staff turnover, particularly Directors is very high.
1/5
TrustpilotFailing Retaining Wall
After leaving a review for Avant Homes they very kindly responded with a response which was not personal to me. Asking for my details in order for them to look further into the problem. If you look at your files you will see plenty correspondence going back and forward with Avant consistently refusing to accept any responsibility. This company cannot even respond with a well mannered response they are rude and have no people skills.
Hello ElaineI'm sorry that you think our response was not genuine. We take feedback like yours very seriously and I would like to help you by speaking to the right people who can help with the issues you have raised.I hope you can appreciate that Avant Homes is a large company with several offices across the country. For GDPR purposes, this office does not have access to individual customer correspondence, and in order to escalate your concerns I need to know which team to get in contact with. If you could email support@avanthomes.co.uk with the development you live on and your plot number I will speak to the regional office as soon as I can.Kind regardsAvant Homes
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