Trusted Agent profile · Holmewood
★★★★★
1,765 reviews across 2 platforms
Holmewood, S42 5NS
Avant Homes Central's office in Holmewood, at Holmewood, is rated 3.7 out of 5 across 1,765 reviews on two platforms, including 5 Google reviews rated 4.4.
Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
5/5
TrustpilotJen was amazing and very helpful
Jen was amazing and very helpful. Made us feel very welcome and as first time buyers answered all our questions professionally and clear.I can’t explain how amazing the service was today.
Hi Rachel, thanks for writing such a positive review ! We will pas your good praise onto Jen, we are happy you had a good experience.
5/5
TrustpilotNew team of efficient staff
This review relates to the complaints department, and in particular Matthew, Caroline and Laura. We love our house and having bought a new build before we knew that you get issues and snags within the first couple of years. While Avant were still on site they were fairly good at sorting out little bits, but once they left it was rare to see them about. I had raised an issue a while ago and heard nothing so logged a complaint, and within 24 hours Matthew had got back to me and booked a site visit for the same week with Laura and Caroline. The ladies have been this afternoon and they were very helpful, Laura sorted a couple of minor bits while she was here and Caroline made detailed notes about our concerns. I have every confidence that they will remedy our issues and have been really pleased with how our complaint has been dealt with. Thank you.I would add that we have lived in our Avant home for nearly two years and we absolutely love it. The layout is fantastic for a young family and we have not been plagued with issues like others have reported.
5/5
TrustpilotCustomer Care Home Visit
Today, I was visited by Caroline and Laura. I have been dealing with Caroline for the last few months and she has been fantastic in pushing to get the snag list completed on our property. It was such a breath of fresh air to have a face to face visit from the customer care team today and Laura was able to complete a few jobs whilst here, going above and beyond to make sure that I was happy and that what she did was to a very high standard. I can’t express enough what a difference it makes to have a home visit, so thank you. There are still a few things to do but I have been left today with the reassurance and confidence that all will be sorted and to a standard that I am more than happy with. Thank you so much!Olivia
5/5
TrustpilotLouise at Earls Court
Louise at Earls Court, gave us great advice and support, guiding us through the different options. A credit to her profession and to Avant Homes.
Thank you for your excellent feedback regarding Louise! We are so glad to hear you had a great experience with us. Kind regards, Avant Homes
5/5
TrustpilotWe moved into our property in December…
We moved into our property in December 2023 and were looked after by Lyndsey from customer services and Gary our site manager, from the date of completion. We had a few very minor snags that were rectified quickly and efficiently, nothing was too much trouble and the communication from them was (and still is) excellent. We are very grateful to them for our lovely new home. Thank you Lyndsey and Gary for your help and support!
5/5
TrustpilotPeter- Brompton mews site
Not one for reviews really but I wanted to do a special shout out to Peter at the Brompton mews site!From start to finish Peter (sales) has been amazing with both myself and my husband. We were very anxious coming into buying our new home and there was so much information to get our heads around but Peter was always on hand reassuring and going through everything each step of the way! If we had any queries he was on hand and always came back to us! Peter.. thank you so much for getting us through these past 7/8 months! You made this process as stress free as possible for us! We love our new home and we couldn't be happier with the service and guidance you provided us with! Thank you See you around- PLOT 3 - Brompton mews
5/5
TrustpilotLaura and Caroline are exceptional and have changed my perception of Avant …
Laura is excellent at her job at Avant Homes. Her workmanship is of top quality and no job is too small. Laura is lovely, kind, easy to get along with whilst still being professional. Laura will do anything to help. She has completed numerous snagging issues for us and over the last 12 months and she has really changed my perception of Avant. Caroline at customer services has also been amazing. She has been out to our house with Laura on a couple of occasions and she works so hard to get any issues sorted as soon as possible. She is friendly whilst staying professional and so helpful. Both Laura and Caroline have really changed my perception of Avant Homes.
5/5
TrustpilotExcellent visit
Visited the Easingwold development on Saturday. David was very helpful and informative and answered all our questions. We were made to feel welcome even though we hadn't booked. Showhome was beautiful too.
Hi Rachel, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto David.
5/5
TrustpilotSo delighted that we choose to visit Jackton Green
So delighted that we decided to visit the site and reserve our plot back in October. We had the best support throughout and that continues now that we are in. The process was made easy and everyone at Avant that we have met and spoke to have been amazing! Special mention to Jacqueline who has been fantastic. Always at the other end of the phone giving support and taking away any worries we had. It’s great that we can still see her on site for a while longer! We moved in days before Christmas, with the team doing everything to get us into our new home. The finish of the home is great and finished to a high standard. We have been booked in to go over any snagging, which is minimal. The development itself is lovely and already meeting new neighbours. We are extremely happy with our Avant home and would highly recommend Jackton Green.
5/5
TrustpilotGreenlock Place - Lewis
We are buying our first home on the Greenlock Place development and Lewis has been amazing throughout the whole process so far. He is always willing to help, very friendly and very fast at responding to our questions and concerns. It never feels like we are asking too many questions and it feels like we’ve been involved and kept updated through every step. He has made the very stressful process as easy as possible for us.
5/5
TrustpilotBrompton Mews Purchase
We have recently purchased and moved into our potential forever home with Avant at Brompton Mews. After having a new build in the past with a different company, I was skeptical, but I had no reason to be.Right from the very beginning, our sales advisor Peter has been fantastic and still is. He goes above and beyond to assist in every aspect of our house buying journey from last minute changes to general concerns and enquires. No task seems to phase him and we are always greeted with a smile. I left the review for a short period after moving in to my new property to assess the standard of the aftercare, due to other reviews. I can say that even after the sale we are having a positive experience with Avant and hopefully it continues whilst we finalise our minor snags from an overall well built property.
5/5
TrustpilotAvant Returning Customer
Zara and James at Sorby Park have been amazing in helping us secure our second home. They are a credit to Avant and is why we have stuck with them for our second home. Thanks guys!
5/5
TrustpilotCustomer service at Ruddington Avant…
Customer service at Ruddington Avant was brilliant /Julia was so helpful and friendly,as well as Gavin.Julia was my first point of contact she was so warm and welcoming,need more people like this in customer service!
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Julia.
5/5
TrustpilotJackton Green
Cannot fault the service that we received from Jaqueline and the site managers at Jackton Green. From inception to aftercare, they have been nothing but helpful, friendly and delivered a beautiful home for my family. Any small issue that we have had with the house has been fixed within a couple of days and all of the people have been very respectful of our home. We would highly recommend buying a home on this site as the homes have been built to a very high standard. We were moved in on the agreed date and we’re given a very detailed demonstration of the house. And have subsequently had very few snagging issues. Thanks to Jacqueline and Alex for making moving home so easy!
5/5
TrustpilotAbbey at Greenward's Point Easingwold
Abbey the young saleswoman at Greenwards Point Easingwold was excellent. She was personable, helpful and knowledgeable. We arrived at a very busy time this afternoon and Abbey juggled all four sets of customers calmly and efficiently. My friend was choosing between a two bed bungalow and a three bed house. Abbey gave her time to consider the descriptions. She didn't hurry my friend or push info on. Abbey waited to be asked anout the properties. I was very impressed.
5/5
TrustpilotCaroline from Avant Homes (Viridian…
Caroline from Avant Homes (Viridian Meadows Desborough) has been the perfect balance of professional and personal, adding that homely touch to our experience with Avant. Having previously visited multiple other developer sites I must say that it was down to Caroline’s amazing customer service and approachability that landed our home searching journey at Avant as our final destination. What an asset to the business! We are looking forward to the forthcoming meetings to confirm options and spec for our new Greywell Home and so far we couldn’t fault Avant Homes in any way whatsoever. Jamie & Olivia
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Caroline.
5/5
TrustpilotNew home purchase
reserved a new home through the part exchange scheme at Brecks Lane Park in August,moved in today,We cannot believe how smooth the whole operation went Jane the sales advisor kept us up to speed every week with the build progress and Lisa looked after the legal side co-ordinating with our solicitor,and the site manager Rob was very accommodating with allowing access to lay floors etc.prior to moving in.We cannot thank the whole team enough for making the process totally stress free.Would thoroughly recommend. ...Jane and Trevor
5/5
TrustpilotVery professional - Allenson View
From the moment we made an enquiry, Mel has been very helpful & went above & beyond to show us a variety of properties. Nothing was too much trouble & she was really informative. A very positive experience where we have felt very looked after & important to her. Other home builds should take note of this customer service as we’ve not had this level of service anywhere else. Just need to sell so we can secure our dream home!
4/5
TrustpilotVisit to development
We had a drive out to another development to view some of the show houses that could potentially be the one we would like to purchase on another development we like (bishops quarter) . Sarah was really helpful in showing us the site map of bishops quarter , different show houses to view and making appointments to view other houses at other sites. All in all a great experience and it’s only just the start. Thank you :-)
5/5
TrustpilotGreat experience at Vanbrugh Gate
Thanks so much to Julie at Vanbrugh Gate! She guided us through the whole process and kept us calm, answering our every need and making sure the move happened as smoothly as possible, given that we were a complex chain. She was honestly the loveliest person we could have hoped to have had on our side. Our house itself is beautiful and on a great plot. The site manager, Jason, has been very helpful, and we are hopeful that our minor snag list will be dealt with swiftly. Thanks, Avant!
5/5
TrustpilotI particularly want to appreciate the…
I particularly want to appreciate the sales representatives Julia who is an amazing lady, she takes you through all steps, great team
Thank you for your positive feedback about our colleague Julia and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotGreat service at the Summerville site!
Reserved a plot on the Summerville Village development and due to move in this week. I originally dealt with Angela who was brilliant and helped me find the perfect plot. I now deal with Bella the sales advisor who has also been amazing throughout. Answered all my questions and has been supportive every step. Always super friendly and helpful during meetings and is always at the end of the phone when needed.I was also recommended to use their solicitors on their panel - Jackson’s law and I’m so glad I did! I know most people don’t usually have great things to say about their solicitors but I can’t fault them at all. Daniel especially has been a saviour. No question is too much hassle and he has reassured me through every step.As stressful as selling and buying a house is, Bella & Daniel have made it so much better and the added reassurance has really helped.Can’t wait to move into my new home hopefully this week!
5/5
TrustpilotBella has been fantastic from day one
Bella has been fantastic from day one. She is so helpful and polite she goes above and beyond to help me with any enquiries! Her customer service is 5* she regularly rings to give me updates and keeps me onboard with everything that's happening with my new house! So excited for my new house and I can definitely say that Bella has made the process of selling and buying a home much smoother.
5/5
TrustpilotIncredible customer service experience. We first met Jane at the Desborough…
We first met Jane at the Desborough site who was so friendly and helpful and kindly asked Caroline in Barton Seagrave to show us around two houses so we could see the layout of the homes. Caroline went above and beyond and stayed one hour and ten minutes past her closing time of 5pm. Incredible customer service and so friendly and helpful. We will be back to buy one of her houses all because of her incredible customer service. What an incredible asset she is to have working for your company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Avant Homes Central's Holmewood office has 1,765 reviews across two platforms: 5 on Google, 1,760 on Trustpilot (across the whole business).
Avant Homes Central Holmewood is rated 3.7 out of 5 across all 1,765 reviews, and 4.4 out of 5 on Google from 5 reviews.
Avant Homes Central Holmewood, Holmewood, S42 5NS.
