Taylors Hitchin reviews

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 5/5

Google

Absolutely impressed by the service of Connor Perry. He is an excellent mortgage advisor. He has guided me in every steps from start to end. Not only he addressed all my questions and requests but also went above and beyond to help me in ways that were really outside of the box . Sincerely thankful to Connor.

Md · 23 August 2025

★★★★★ 5/5

Google

reece was massively helpful when viewing a property, knew the area well and was able to give suggestions of nice places to eat and go out etc as well as providing a full in depth viewing. overall lovely guy, very easy to speak to

Natasha · 23 December 2025

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

The whole team at Taylors Hitchin were very supportive and responsive throughout the process and kept us updated every step of the way. Thanks again to you all!

Ben · 15 November 2024

★★★★★ 5/5

Google

Lorna's Mortgage advice was amazing i saw a few Mortgage Advisers and Lorna was by far the best, so friendly and polite, she made me feel so welcome from the get go not only this she provided me with the best outcome to suit my personal situation, not only did she help with my mortgage she also advised on how to protect my home and my mortgage. Would definitely recommend to all friends and family!

Thomas · 25 October 2019

★★★★★ 5/5

Google

Taylors and especially Lorna was highly recommended to me over 6 years ago and I have not looked back since!! Lorna helped and supported me getting onto the property ladder as a first time buyer in London. Consequently, I only deal with Lorna when my property is due a re-mortgage. Lorna is outstanding at what she does. She is very professional and extremely organised. Thank you to Lorna and everyone at Taylors!!!

Mary · 24 October 2020

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

Buying my first home in an City that I have not lived before. Connor Saunders from Taylors in Hitchin has been very helpful and answered all my questions, and if he did not know the answers straight away he always made sure he got back to me

Maria · 24 October 2023

★★★★★ 5/5

Google

Chris, Steve and Shaunna were a massive help through a very tricky move. Steve and Shaunna did a great job of selling our house and Chris was involved almost every day in the following 9 month period until we exchanged. I don't think we would have managed it without Chris juggling our buyers, vendors and various solicitors! Big thanks and would definitely use again!PositiveResponsiveness, Professionalism

Martin · 24 October 2021

★★★★★ 5/5

Google

Fantastic service from Taylors. My property was on the market for over 6 months with a different agent, I changed to Taylors to try get it sold and they found a buyer within a matter of weeks! Nothing was too much trouble for the guys at Taylors and whoever I have spoken with at the office have always been friendly and helpful. It has been pleasure dealing with Ben, Bayley and Conner all of which have been a great help. I will be using Taylors again without a doubt and they will be my go to agent in future.

J · 25 July 2024

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Google

I wanted to mention Ben Starr and the excellent service he has helped me with recently with a valuation of my flat and helping me get in touch with the mortgage advisors at Taylors. This has been a great help whilst I am currently going through a divorce settlement.

Terry · 23 August 2025

★★★★★ 5/5

Google

Ben provided very good service and very knowledgeable with his job

Abdus · 10 July 2026

★★★★★ 5/5

Google

All staff were super helpful and couldn’t recommend them more!! As I first time buyer they really helped. Shoutout to Molly for being super knowledgeable about the property from the start and endeavouring to answer all the questions I had. Thanks again everyone!

Keira · 24 October 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

Good friendly service. Professional throughout.

Andrew · 10 August 2026

★★★★★ 5/5

Google

After reaching out, Connor and Mandy were both attentive and supportive in my search for a first home and were quick to answer any questions that I had. Would highly recommend Taylors.

Chris · 26 May 2024

★★★★★ 5/5

Google

I would like to thank Connor Saunders for his 5 star performance on 25/2/23 He made my house hunting experience a pleasure whilst in Hitchin . He is knowledgeable, patient and very approachable. Many thanks Lauren Keep up the good work

Lauren · 24 October 2023

★★★★★ 5/5

Google

Taylor’s are by far the best estate agents we’ve come across in Hitchin. Connor especially really sold the house to us that we are now buying. He was very helpful and nice on our viewing and since then the whole of Taylor’s have been great with our purchase, a refreshing change from other estate agents.

Abby · 6 May 2025

★★★★★ 5/5

Google

Taylors were outstanding from Probate valuation to sale. Steven Monaghan was so patient and helpful all the way with this property sale. I can't thank Taylors enough, a truly professional outfit, I would definitely recommend them for selling a property.

Nick · 24 October 2023

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 5/5

Google

Chris Hardy and the team at Taylors Hitchin have been fantastic in assisting with the sale of our property. We would highly recommended them for your property needs - we purchased, rented then sold the property (all through Taylors) and they have provided terrific service throughout.PositiveResponsiveness, Quality, Professionalism, Value

John · 24 October 2022

★★★★★ 5/5

Google

We had an amazing and brilliant service from Lorna during our remortgage. Very professional, super helpful and extremely detailed which really helped us make some key decisions. The process as well was swift and spot on! Less than 3 months to complete the whole process! Fantastically job! Will always recommend Lorna anytimePositiveResponsiveness, Quality, Professionalism, Value

Adebola · 24 October 2021