Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReece Plumley from Taylors Hitchin was friendly, helpful and professional at all stages of our house search. I would recommend their service to anyone looking to move.
Ben · 10 June 2026
Agent replied · 10 October 2026
Thank you so much for your wonderful 5* review! We're thrilled that Reece and our team were able to provide such a positive experience for your house search. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReece was incredibly helpful in my property search - super friendly and only too happy to answer any questions. Thank you for your support on my first time buyer journey, Reece!
Ellie · 13 April 2026
Agent replied · 18 April 2026
Thank you for the kind words! We are thrilled to hear you had a positive experience with Reece. Our team is dedicated to making your first time buyer journey as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleConnor has been super helpful & although we were unable to find a suitable property at this time i would definitely recommend & would use again
Kathleen · 10 May 2026
Agent replied · 10 October 2026
Thank you so much for your kind words about Connor's help. Although we weren't able to find you a property right now, we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs you can see, I have given it five stars.
I placed my cottage on the market a year ago and had no joy even though I went through two estate agent but had no views whatsoever.in 5 months..
My neighbour used Taylors to sell her cottage and they sold it for her within a couple of weeks. I had done some research on Taylors and was not surprised that they had very good reviews so I took the bull by the horns and instructed Taylors. It was the best thing I did. Within the first week I had viewings And the viewings continued until my cottage sold within six weeks. From start to finish the team of this company was absolutely brilliant in every way they really exceeded my expectations. They were always there at the end of the phone and had a weekly updates from them. They have been both very professional and so so friendly. Also went above and beyond to be sure of a smooth transaction.
Even after my completion, they are continuing in helping me as I am now looking to rent in Devon. A big shout out to the dream team..Ben,Connor and we cannot forget the main man that is Chris the manager…
I’m going to miss waving at them when I walk past their office.. 🙏🥰
Mia · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review Mia! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely amazing. Honestly they all go above and beyond to find a buyer. They don’t wait for someone to pop in or someone just to call. They actively find people to view. They make sure you are happy with progress and always keep you updated through all the steps. No chasing on my side at all. I’d like to thank the whole team as I know they all have a part to play. Thank you again for a smooth and successful exchange.
Duane · 17 February 2026
Agent replied · 18 April 2026
Thank you for your kind words! We take great pride in providing exceptional service to our clients and are thrilled to hear that you had a positive experience with our team. We always strive to go above and beyond in finding the perfect buyer for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleConnor Perry is an excellent mortgage advisor who made our dream of owning a home again possible!
Home buying isn’t easy, but having Connor by our side made the process so much smoother. I highly recommend reaching out to him if you’re looking for an honest, knowledgeable, and highly skilled broker.
Jenny · 18 August 2025
Agent replied · 18 April 2026
Thank you for your kind words! It was an absolute pleasure to help make your dream of home ownership a reality. I'm thrilled to have been able to provide you with a smooth and knowledgeable experience. Thank you for recommending me! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExploring our options in a new area was made easy by Taylors. They helped set up an array of viewings all conveniently spaced to show us what you can get at certain price points and areas of Hitchin. Bayley was super helpful in setting these up and Connor was a great sport showing us around each home and discussing earnestly how the property could suit our needs or what may be lacking. They have also both been very responsive over the phone and email making the house hunting process much less hassle. Would recommend!
Jake · 25 July 2024
Agent replied · 23 October 2024
Many thanks for the great recommendation, 5* review and your kind words Jake. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went in to Taylor’s as a first time buyer worried about the process and how best to start my search after speaking with Ben Starr I felt re assured and a lot more confidence, I would highly recommend any first time buyers to speak to him Thank You Ben
Moonlight · 18 August 2025
Agent replied · 18 April 2026
Thank you for taking the time to leave such a kind review! We are delighted that Ben was able to provide you with reassurance and confidence during your first-time home buying journey. We appreciate your recommendation and look forward to helping you find your dream home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleConnor was really helpful in our property search. He was punctual, very approachable and had a thorough knowledge of the market. We wish him well for the future !!!
Jon · 17 February 2026
Agent replied · 18 April 2026
We are thrilled to hear that Connor provided exceptional service during your property search. Our team takes pride in being punctual, friendly, and knowledgeable. Thank you for your kind words. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would highly recommend Connor Perry. As first time buyers we were guided through the house buying process by Connor who helped us from the initial enquiry to day of completion. Without his help we would not be in our lovely new home.
Thanks for everything Connor! :-)
Stephanie · 23 August 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We are thrilled to hear that Connor was able to guide you through the home buying process and that you are happy with your new home. It was a pleasure working with you and we wish you all the best in your new home! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe team at Taylors in Hitchin have been amazing throughout quite a stressful move for my father.
We had a number of issues with various solicitors. However, the team held it together and kept things moving. Chris was fantastic, chasing every day and really keeping the pressure on.
I could write another review just about Connor, who went above and beyond and stayed late one evening to help move some of my dad's furniture. He was very professional, always on time and just a pleasure to deal with.
I would hands down recommend Taylors of Hitchin to anyone.
Thanks team.
Scott · 26 May 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Scott Wilkinson. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylor’s Hitchin recently sold my near 90 yo Mother’s house and we were happy with their handling from start to finish. Conor was expert at showing potential buyers around and a good and pleasant source of help afterwards. Although the sale wasn’t too complicated, Chris was always helpful when it looked like we might have hit a snag. The Hitchin office staff in general were always approachable and accessible when we needed them. We wouldn’t hesitate to use them again.
Les · 27 March 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Les. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotNathaniel Allibone
Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.
Ai · 5 January 2026
★★★★★ 1/5
TrustpilotVery very poor
Very very poor. Offered for a flat, they said they'd get back to us as soon as they had a decision from the landlord. Radio silence, impossible to get through on the phone. Let agreed with someone else a few days later without us being notified. We needed to get a flat ASAP, which they knew about, we feel messed around and have lost valuable time in our search for a property.
Jack · 30 September 2026
★★★★★ 5/5
GoogleConnor was great on our viewing - Very informative, friendly and knowledgable.
David · 10 May 2026
Agent replied · 10 October 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy husband and I have been with Taylors looking for a house for nearly a year now and I must say that Conner Saunders has gone out of his way to help us. He’s kept us in touch with all the properties on Taylors Books. Well done Conner you must be one of the best agent in Hitchin if only all agents were like Conner!
Susan · 27 March 2026
Agent replied · 18 April 2026
We are so thrilled to hear that you had a great experience with Conner and our team at Taylors! Our goal is to provide exceptional service to all of our customers and we are happy to know that we have succeeded. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally great service from the team at Taylor’s, especially from Reece and Matt! They were super helpful showing us around viewings and giving us great advice on mortgages. We didn't end up using them for the place we eventually chose, but they were so lovely and supportive the whole time. Thanks for all your help!
ALICE · 10 June 2026
Agent replied · 10 October 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe really appreciated all the support, professionalism, and help we received from Reece, Connor, Ben and the rest of the team throughout our property search. They were knowledgeable, friendly and committed to helping us find the right property. Thank you!
Lucia · 19 September 2026
Agent replied · 10 October 2026
We are passionate about providing top-notch service and are thrilled to hear that Reece, Connor, Ben, and our team were able to offer you a positive and successful property search experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI went to Taylor's to speak to Mandy Arora (Mortgage & Protection Advisor at Countywide Mortgages) about my mortgage options as I was a first-time buyer and had no clue what I was doing. From the get-go, Mandy was fantastic. She explained everything clearly and was so proactive and positive which was exactly what I needed. Even when I had a bit of a setback with my lender, Mandy worked so hard to get me a good rate and I am so lucky now considering the recent hikes in mortgage rates. I moved into my flat a couple of weeks ago and it wouldn't have happened without Mandy's help. Thank you so much! Would recommend Mandy to everyone!
Imogen · 24 October 2023
Agent replied · 23 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhen buying our first home, my partner and I had an extremely positive experience with Taylors. Connor was efficient and friendly in his customer service, always willing to answer any queries and liaise with the vendors. If he was not immediately available for a question then he was very prompt to get back in touch, and also very timely and cordial over email correspondence. I will also add that the office as a whole was very friendly and helpful when we needed anything from them, and the extra mile of the moving-in welcome box was very much apprecaited.
Eliza · 24 October 2023
Agent replied · 23 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just wanted to take a moment to commend Ben Starr for the excellent service he provided during his recent visit to my property for a valuation. From the moment he arrived, he introduced himself in a warm, professional manner, immediately putting me at ease.
He came very well prepared for the meeting, with a business card, all the relevant paperwork and information ready, and was able to provide everything I needed without hesitation. It was clear he had done his homework beforehand, which I really appreciated.
Throughout the appointment, he demonstrated outstanding professionalism, excellent customer service skills, and a strong knowledge of the market. He took the time to explain everything clearly, answer all my questions, and offered helpful advice without any pressure. It is clear how passionate he is about his role.
It was a pleasure dealing with him - he’s an absolute credit to your team, and I would have no hesitation in recommending him to anyone looking for a reliable, professional, and personable estate agent.
Thank you for sending such a fantastic representative of your company!
I look forward in working with Taylors.
Dinuli · 10 October 2025
Agent replied · 8 June 2025
Hello Dinuli,
Thank you so much for your wonderful 5* review! We're thrilled to hear about the excellent service Ben Starr provided during your property valuation. Your kind words about his professionalism and knowledge are greatly appreciated, and we're delighted to have him as part of our team.
We look forward to working with you in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleJames was absolutely amazing finding us a suitable property for our family! He kept us up to date, regularly making contact before and since moving in to make sure we're all settled. Thoroughly recommend Taylors for rentals.
Leigh · 15 July 2025
Agent replied · 25 July 2025
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotAbsolute idiots
Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said
they will phone them to explain the rules of there agreement, still been going on for weeks, damages= less rent just bare that in mind.
James · 15 September 2026
★★★★★ 5/5
GoogleOur house had been on the market with another Estate Agent for over 5 months before we decided to use Taylor’s instead. Straightaway, there was a notable difference in the service provided. Ben was very professional and proactive. He kept …
Malcolm · 18 April 2025
Agent replied · 18 April 2026
Hello Malcolm,
Thank you for your wonderful 5* review! We're thrilled to hear about your … More
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