Trusted Agent profile · Hitchin

Taylors Hitchin reviews

★★★★★ Good

320 reviews across 2 platforms

108 Bancroft, Hitchin, SG5 1NB, SG5 1NB

Taylors's office in Hitchin, at 108 Bancroft, is rated 3.8 out of 5 across 320 reviews on two platforms, including 175 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Taylors won in 2026.

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4.9 / 5

175

Reviews on Google

This office

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145

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Taylors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hitchin office, from every platform, shown as written. First names only.

5/5

Google

We had a very positive experience with Ben Starr at Taylors Hitchin. From the first visit, Ben came across as knowledgeable, honest and very approachable. He explained everything clearly, including the property valuation, the local market and what to expect during the selling process. What we really appreciated was the time he took to answer our questions and follow up afterwards. His communication was excellent and he made us feel confident and well supported. Thank you Ben for your professional and friendly service, definitely 5 stars.

Wathsala · 10 July 2026

Agent replied · 10 October 2026

Thank you for your wonderful feedback! We're thrilled to hear that Ben provided you with reliable and honest support throughout the selling process. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had visits from a few local estate agents, and Ben Starr from Taylors Hitchin really stood out. His local knowledge, understanding of property values, and the way he explained the whole selling process were excellent. Ben was very professional, friendly and clear from the start. He also followed up with phone calls and explained the contract in detail, which gave me a lot of confidence. Overall, a 5-star service from Ben and the Taylors Hitchin team. Highly recommended.

Hasitha · 10 July 2026

Agent replied · 10 October 2026

Thank you, Hasitha, for your wonderful review! We're thrilled to hear that Ben's local knowledge and clear communication made your selling process so positive. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Ben was fantastic throughout the whole buying process. Things got really stressful on completion day when the solicitors weren't answering the phone and time was running out on a Friday. Ben stayed calm, kept chasing everyone, and made sure everything was sorted so I got my keys by 5pm. His persistence and reassurance made all the difference. Thank you for all your help - I wouldn't hesitate to recommend Ben and the Taylors Hitchin team!

Emily · 10 July 2026

Agent replied · 10 October 2026

Thank you so much for the kind words and for choosing us for your buying journey. We are thrilled to hear that Ben went above and beyond to help you on completion day. Our team always strives to provide excellent service and we are glad it made a difference. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Taylors were absolutely amazing at selling our flat when the development was struggling, and not many flats had been sold, with quite a few selling less than purchase price. Taylor’s managed to get us viewings and ultimately a sale at a price that we were extremely happy with. I couldn’t recommend Ben, Reese, Chris and the team enough.

Dave · 3 October 2026

Agent replied · 10 October 2026

Wow! Thank you so much for your amazing feedback! We're thrilled to hear that Ben, Reese, Chris, and the team could help you sell your flat in such a challenging market! Your satisfaction means the world to us. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I viewed various properties with Conor at Taylors and he was extremely knowledgeable about all the properties I viewed. Didn't matter what my question was or about he had the answer . He took on board what were my needs and requests and tried to ensure they were all met. Although I ended up buying a park home privately I would highly recommend Conor and Taylors to anyone looking to buy a new home

Laurie · 10 June 2026

Agent replied · 10 October 2026

Thank you for your kind words, we are thrilled to hear about your positive experience with Conor and our team at Taylors. We strive to provide knowledgeable and personalized service to all of our clients. We understand that purchasing a new home is a big decision and we are grateful for the opportunity to assist you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Connor Saunders was a delight to work with. He was friendly, helpful, efficient and well prepared. He didn’t shy away from any questions asked about the properties we viewed, even giving answers which had the potential to put us off properties, in an effort to be honest and find a place that would genuinely be right for us instead. 10/10 would recommend

Dani · 10 August 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

Ben Starr sold the Hitchin Taylor’s brand to me as if it was his own personal business when I first met him. I have been able to be honest with him throughout the process and when I had an issue he resolved it promptly. Ben is personable, professional and is very talented at his job. He is able to articulate the best approach to you but will listen to your views if you disagree with him. Thanks for your help throughout the process I appreciate your time and help!

Megan · 17 February 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! It was a pleasure helping you with the acquisition of Hitchin Taylor's brand. I take pride in treating every business as if it were my own, and I'm so glad I was able to resolve any issues promptly. Your trust and honesty throughout the process was greatly appreciated. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service and follow up received from Reece and the hitchin branch. We ended up making an offer on a different property but Reece and his team were helpful and communicative throughout, and seemed genuinely happy for us to get an offer accepted even with a different agent.

Andrew · 3 October 2026

Agent replied · 10 October 2026

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Conner was a professional estate agent who handled all my questions with an excellent level of understanding. He was never pushy or focused on forcing a sale. Instead, he remained calm, collected, and highly professional from start to finish. He made the whole process so much easier, and I really appreciated the way he managed everything.

Justin · 10 July 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a kind review! We are thrilled to hear that Conner provided you with a top-notch experience as an estate agent. Our team takes pride in providing knowledgeable and low-pressure service, and it means the world to us that you appreciated his professionalism. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Was taken around a flat by Reece who was lovely. He made the whole process feel a lot less daunting, especially as it my first ever viewing on a place. Also gave me clear instructions on where to park beforehand which took the stress out of that too. Thank you Reece!

Emma · 10 July 2026

Agent replied · 10 October 2026

Thank you so much for sharing your positive experience with Reece! We're delighted to hear that he made your first viewing a stress-free and enjoyable one. Our team always strives to make the process smooth and easy for our customers. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I dealt with Reece Plumley in the team at Taylors in Hitchin on scoping out some potential properties in the area, he and the wider team were a pleasure to deal with and very efficient, I would be glad to recommend to others.

David · 10 August 2026

Agent replied · 10 October 2026

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Had a brilliant experience selling my flat with Taylors in Hitchin. The whole team was helpful, friendly, and on it from start to finish. Special thanks to Ben Starr, who was consistently calm, responsive, and supportive, even when things got a bit stressful. He really helped keep the sale moving and I always felt in safe hands. Ben is very proactive which is especially helpful during the time sensitive parts of the selling process - we completed a few days before the stamp duty change, which saved us a couple grand! We definitely wouldn't have made this deadline without Ben and Chris in particular. Chris, Conor, and Bailey were also fantastic throughout, can’t thank them enough. Would happily recommend Taylors to anyone selling in the area.

Dan · 10 October 2025

Agent replied · 18 April 2026

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

I honestly couldn’t have asked for a better estate agent to handle my sale. From start to finish, Taylor’s were friendly, supportive, and always kept me in the loop. It wasn’t the easiest sale, but they made the whole process feel so much less stressful. They were flexible with all the viewings, nothing was ever too much trouble, and they were even lovely with my dog every time they visited. I’m so grateful for all their help! Thank you Ben, Connor, Bailey and Chris!

Suz · 22 September 2025

Agent replied · 22 October 2025

Thank you so much for such a kind review! We are thrilled to hear that you had a positive experience with our team at Taylor's. We strive to make the selling process as stress-free as possible and are always happy to go above and beyond for our clients. It was a pleasure working with you and your adorable dog, and we are grateful for the opportunity to assist with your sale. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Absolutely brilliant service from start to finish! Ben Starr was professional, friendly, and always kept me updated throughout the entire process. He made what could have been a stressful experience feel smooth and straightforward. Communication was spot on quick responses to any queries I had and always happy to explain things clearly. You can tell He genuinely care about his clients and go the extra mile to make sure everything is handled properly. I wouldn’t hesitate to recommend him to anyone looking to buy, sell, or rent. A truly top-notch estate agent

Karma · 18 August 2025

Agent replied · 18 April 2026

Thank you for the glowing review! It's always a pleasure to hear that our clients have had a positive experience with our team. We strive to provide exceptional service and make the buying, selling, or renting process as stress-free as possible. We're overjoyed that we were able to exceed your expectations. Thanks for choosing us and we look forward to assisting you in the future! #HappyClients #TopNotchService #FiveStarAgent Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a great experience working with Connor from real estate and Connor from finance. Both have been incredibly helpful, professional, and great communication throughout the entire process. The estate agent Connor was patient and knowledgeable while showing me around different properties, and made the whole experience feel smooth and stress-free. The finance Connor was just as supportive, helping me understand all the financial aspects and guiding me through everything clearly. I really appreciated how responsive and approachable they both have been. Highly recommend!

Molly · 18 August 2025

Agent replied · 18 April 2026

Thank you so much for your kind words! We are thrilled to hear that both Connor from real estate and Connor from finance provided you with exceptional service. We pride ourselves on our knowledgeable and attentive agents who strive to make the buying process stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Ben Starr and his team were absolutely amazing in helping us sell our property in Hitchin. It's not often you get smooth sailing with selling, but he's been so friendly and supportive throughout the process, it's made it feel very seamless. Would absolutely recommend to anyone looking for a good estate agent.

Sarah · 17 April 2026

Agent replied · 10 October 2026

"Thank you for choosing us to help sell your property, we're thrilled to hear about your positive experience with Ben and our team. We truly value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Reece Plumley is just amazing, kind, calm and patient, answered all questions and made sure we got the best experience while viewing by taking time pressures away and letting us get a feel for the houses

Emma · 10 August 2026

Agent replied · 10 October 2026

"We're thrilled to hear about your exceptional experience with Reece! We pride ourselves on providing calm, patient and personalized service to ensure our customers have the best experience possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a fantastic experience with Taylor’s Hitchin. The whole process was handled smoothly from start to finish, with clear and consistent communication throughout. Connor, Ben and Reece were brilliant, professional, responsive, and incredibly helpful at every stage. Truly 5-star service and I wouldn’t hesitate to recommend them.

Luke · 10 May 2026

Agent replied · 10 October 2026

"Thank you for the kind words! We strive to provide top-notch service and are thrilled to hear that you had a fantastic experience with our team. It was a pleasure to work with you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Connor has been exceptionally helpful with my purchase so far. He is knowledgable about the market, the properties and the local area. I am very happy with my dealings with Taylor’s as a whole, especially compared to some other local agencies.They are a very friendly and professional team which has made this rather daunting process much easier for me. Thank you !

Lucy · 23 December 2025

Agent replied · 22 January 2026

Thank you for your kind words! We are glad that Connor has been able to assist you with your purchase and that you have had a positive experience with Taylor's. Our team strives to provide knowledgeable and friendly service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Reece was so helpful and accommodating. We didn’t have any idea of where to buy in Hitchen as our daughter is moving down from Cheshire. Reece made the whole experience so much easier and was a pleasure to deal with

Foxmond · 10 June 2026

Agent replied · 10 October 2026

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

It was without doubt the best and most supported selling experience we have ever had, from being greeted into the agency by Ashley to meeting and being greeted by Ben who helped us through the whole experience, guiding us to the best way to present the property and the setting up of clear lines of communication ensuring we always had up to date information on the status of the sale. Conner assisted us ensuring the prospective purchaser understood what was included in the sale and Chris who was the go to man on all aspects of selling a mobile home, who kept us on the straight and narrow to achieve the successful sale

Allan · 10 July 2026

Agent replied · 10 October 2026

Thank you so much for your kind words and for trusting us with your property sale! We are dedicated to providing the best and most supportive selling experience for our clients, and we are thrilled to know that our team members Ashley, Ben, Conner, and Chris were able to guide you through the process with clear communication and success. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Reece was very very good with us. Very personable and informative. Wouldn’t hesitate to get back in touch with him should I need to.

Jake · 10 August 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Reece Plumley was fantastic from the first enquiry , regularly finding relevant properties and keeping me updated with what was coming on the market. As a prospective buyer i felt listened to and that he and Taylor's were really on my side.

Max · 17 February 2026

Agent replied · 18 April 2026

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Reece and our team at Taylor's. We pride ourselves on putting our clients first and finding the perfect properties for their needs. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

Had a really good experience with Taylors estate agents in Hitchin, especially with Connor. Although we didn’t end up choosing the houses Connor showed us he was very knowledgeable and helpful and friendly and he made our ‘house shopping’ experience easy. Out of the 5 estate agents we dealt with he was one of our 2 favourites. So thank you Connor!

Carine · 23 August 2025

Agent replied · 22 October 2025

Thank you for taking the time to share your positive experience with us! We're so glad that Connor was able to make your house shopping experience easy and that his knowledge and friendly nature stood out. Kind regards, Lucy, Customer Feedback and Support Team

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Questions about Taylors Hitchin

Has Taylors won any awards?

Yes. In The Trusted Agent 2026 awards: Taylors, North Hertfordshire won Trusted Agent; Taylors, South Gloucestershire won Gold; Taylors, Cherwell won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Taylors Hitchin hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hitchin.

What do you need help with?
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