Trusted Agent profile
Verified
★★★★★
213 reviews across 3 platforms
32, Bridge Street, Hitchin, SG5 2DF
Ashtons's Hitchin office at 32 is rated 4.8 out of 5 across 213 reviews on three platforms, including 138 Google reviews rated 4.9.
Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
We used Ashtons WGC branch. The customer care given by Nicole Glover was exemplary. Always responding quickly and professionally between ourselves and 3rd parties. She navigated any challenges, acting with empathy and efficiency. Thanks Nicole!
Thank you so much for your review. We will pass on your kind words and thanks to Nicole who will be pleased with your feedback. Best wishes, the Ashtons team.
5/5
TrustpilotI rented a property through Ashton and…
I rented a property through Ashton and stayed there for over three and a half years. Throughout this period, I received very good service from the team and have very little to complain about. I would also like to give special recognition to Nicole Glover, who handled all matters very professionally and efficiently. She was always responsive and ensured prompt communication whenever necessary. Her professionalism, commitment, and efficiency were truly remarkable. Thank you, Ashton, for the excellent service and support provided throughout my tenancy. I greatly appreciate all your assistance during this period. Regards Buddhika Mummullage and Manoja Rajapaksha
Thank you so much for your lovely review, Buddhika and Manoja. We’re really pleased to know you experienced excellent service and support throughout your tenancy. Best wishes, the Ashtons team.
5/5
TrustpilotAshtons & Nicole
Nicole is extremely helpful, professional and friendly. She is quick to respond, keeps us updated and makes the whole process smooth and stress-free. We really appreciate her support and would happily recommend Nicole and Ashtons.
Thank you for your kind review Jeanne. We're pleased to hear Nicole was helpful, professional and friendly, and that her communication helped make the process smooth and stress-free. We really appreciate your recommendation and your feedback. Wishing you all the best, from the team at Ashtons.
5/5
TrustpilotWe had a great experience when looking…
We had a great experience when looking to purchase our next home. The office were all really friendly and efficient and Julie went out of her way to accommodate us on viewings. Couldn't recommend any more!
Thank you for taking the time to leave us a review Marcus. We're so pleased to hear Julie was on hand to assist in your recent property search. Your recommendation is appreciated and we wish you all the best in your search, the Ashtons team.
5/5
TrustpilotDelighted with the professionalism of…
Delighted with the professionalism of the team, especially Nick Simmons who from the outset was determined and positive, and successful in selling our home. Must mention Julie who was also extremely helpful.
Thank you for your 5* review, Helen. We're very pleased to hear that your home sale was a success and you found our team to be positive and helpful. Wishing you all the best, the Ashtons team.
5/5
TrustpilotNicole Glover
Nicole has been very helpful with getting issues resolved within the property, she has also been understanding of my frustrations when things are beyond her control. Her friendly demeanour makes her easy to deal with.
Thank you Sharon for your 5* review. Your feedback is much appreciated and we will pass on your kind words to Nicole who will be delighted to hear she has been able to assist you. Best wishes, the Ashtons team.
5/5
TrustpilotExceptional service from Kay at Ashtons Hitchin
Exceptional service from Kay at Ashtons New Homes in Hitchin. She has been incredibly thorough, kind and supportive throughout our new-home journey, with regular weekly check-ins and updates that have kept us informed and reassured every step of the way. Kay really listens and, even when she doesn’t immediately know the answer, is always proactive in finding out and following up. Nothing is ever too much trouble, she even called me while she was out riding her horse! Buying a new home can be stressful and full of unknowns, but Kay has made the whole experience so much easier. We’re incredibly grateful for her support and couldn’t recommend her highly enough!
Thank you so much for your fantastic review Amy! We’re delighted to hear how well Kay supported you throughout your new-home journey. Her dedication, care and proactive approach are exactly what we strive for so we’re thrilled she helped make the process feel easier and more reassuring. We’ll share your lovely feedback with Kay, appreciate your recommendation and wish you all the best in your new home, the Ashtons team.
4/5
GoogleEverything went very smoothly until the last month , one vital certificate not produced by the seller which I had been told at the initial viewing was there, this took some negotiating to resolve, once resolved all went well.
Hi Christine, Thank you for taking the time to share your experience. We're glad to hear that most of your journey went smoothly. We understand that issues like missing certificates can be frustrating, and we appreciate your patience and understanding during the negotiation process. If you have any further feedback or concerns, please feel free to reach out to our Monmouth branch. Best wishes from all the team at Archer & Co.
5/5
GoogleWhat a team! They sold our house quicker than we thought possible. Abbie was spot on with her knowledge and understanding. Richard was wonderful setting us up with viewings he thought would be a good fit. Martin who took us around was informative and made us really relaxed. And not only did they sell our house, they found us our forever home. Great service as both a buyer and seller. The team were all friendly and approachable and took a lot of the stress away. We wouldn't change a thing but would definitely recommend.
5/5
GoogleJosh and the team were amazing from start to finish and handled the sale and purchase of our new property with expertise, precision and real care. The service was impeccable
Thank you Chris for your wonderful review. We will pass on your kind words to Josh and the rest of the team, they will be so pleased to hear they were able to make your recent property journey such a postive experience for you. We do hope to work with you again in the future but wish you all the best in your new home in the meantime, the Ashtons team.
5/5
TrustpilotKatie is an asset to Astons Lettings
Katie is an asset to Astons Lettings. A delight to work with and has been a very thorough with all tasks and requests I have made. 10/10
Thank you Melita for taking the time to leave us a review. We will pass on your kind words to Katie who will be delighted with your feedback. Wishing you all the best, the Ashtons team.
5/5
TrustpilotJulie was absolutely fantastic
Julie was absolutely fantastic. She was very professional, friendly and helpful throughout the viewing. A real credit to Ashtons and a pleasure to deal with.
Thank you for taking the time to leave us a 5 star review. We're so pleased that you found Julie to be friendly and helpful. Wishing you all the best, the Ashtons team.
5/5
TrustpilotExcellent service
Kay from the new homes office in Hitchin has been incredibly helpful during our purchase of an off plan home. Thank you Kay.
Georgia, many thanks for taking the time to leave us a review. We wish you all the best with your new home. Kind regards, the Ashtons team.
5/5
TrustpilotFirst class property management
I cannot thank Nicole enough for the way she looks after my property. Everything is dealt with promptly, and her communication is excellent. First class property management.
Thank you Iyla for your wonderful review. We will pass on your kind words to Nicole who will be delighted with your feedback. We look forward to continuing to work with you and looking after your property for many years to come. Best wishes, the Ashtons team.
1/5
TrustpilotExtremely disappointed.
Extremely disappointed with our experience. We initially offered £460,000 on a property which was rejected before increasing our offer to £485,000 the same day. We were then told the sellers wanted time to think because there was another offer on the table and that they wanted to honour the other buyers' second viewing before making a decision. We were told we would receive an update on the Monday. On Monday, we were informed that the sellers had decided to proceed with the other buyer. When my husband asked what our position was and whether we had any options, we were told that Friday had been the deadline for best and final offers. This was the first time we had heard anything about a best and final deadline. At no stage during the negotiations were we told that Friday would be the final opportunity to submit our highest offer. We were simply told the sellers wanted time to consider both offers after the Saturday viewing and would update us on Monday. Had we been given the same information, we would have approached the process very differently. When I raised these concerns with Tony, the Evaluations Manager, they were dismissed. Rather than acknowledging that this crucial information had never been communicated to us, he became defensive and focused solely on the fact that we hadn't increased our offer sooner completely missing the point. To make matters even more confusing, after being told on Monday that the sellers had accepted another offer, we asked whether we could increase ours to £491,000. We were told that doing so would be "morally incorrect" because the sellers had already accepted an offer. It is therefore difficult to understand how we can simultaneously be criticised for not increasing our offer sooner, yet also be told it would have been morally wrong to increase it once we were finally made aware of the supposed best and final process. We weren't asking for special treatment. We simply expected a transparent, fairly managed process where all serious buyers were given the same information at the same time. Whether or not we would have secured the property is beside the point. The lack of transparency, inconsistent communication and dismissive handling of our concerns have left us with very little confidence in this agency's professionalism.
We understand how disappointing it is to miss out on a property, particularly in a competitive situation where there are multiple interested parties. In this case, the seller received more than one offer and ultimately chose to proceed with a buyer who had submitted a higher offer following their initial viewing, and later confirmed their position after a second visit. All offers, including your revised offer submitted after the weekend, were presented to the seller for consideration. We note your concerns regarding communication around the process. Our approach is always to ensure buyers are kept informed and given the opportunity to put forward the strongest offer they are comfortable with. At no point were you prevented from increasing your offer, and you did so again after the weekend. We are confident that the process was handled appropriately, although we will reflect on your feedback regarding communication. We wish you the very best and would be more than happy to support you further with your property search.
5/5
TrustpilotHighly recommend Abbey
Highly recommend Abbey. She knows exactly how to give you the best experience for all your property needs
Thank you Shannon for taking the time to leave us a review. Your feedback is appreciated and your kind comments will be passed on to Abbey. Wishing you all the best, the Ashtons team.
5/5
TrustpilotGreat experience
Great experience especially the sales progression side of things. Sam was fantastic and made a very stressful process much easier.
Thank you for taking the time to leave us a review. We're so pleased to hear that Sam was able to make what can be a stressful process much smoother for you. We will pass on your kind feedback and wish you all the best for the future, the Ashtons team.
5/5
GoogleHitchin Branch. Emily was fantastic! Thoughtful, kind and understanding throughout the purchase of my property. Emily replied to all my queries promptly. Her professionalism and support made a stressful process much easier. Highly recommend.
Thank you so much for your kind words Tina! We're delighted to hear that Emily provided such thoughtful and professional support throughout your purchase, she will be delighted with your feedback. Your recommendation is appreciated and we wish you all the best in your new property, the Ashtons team.
5/5
GoogleA long overdue review for Jake, who was excellent during my purchase of my Hitchin flat. Very friendly, and communicative throughout. Helped arrange every viewing during the buying stages. Ashtons in general were a pleasure to work with, and progressed the sale very well, kept me in the loop throughout. Great agents, who know their market well, and I’d absolutely use them again.
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Jake made your purchase such a positive experience and kept you well informed throughout. It’s great to know you found the whole Ashtons team a pleasure to work with, and we’d be delighted to help you again in the future! Wishing you all the best in your new home, the Ashtons team.
5/5
GoogleAshtons did a great job all round. Joshua went into great detail regarding the valuation as well as some great social media shots of our house which painted it on a fantastic light. He also worked with our eventual buyer to bring their offer up to his valuation. Grace then took over the rest of the process and was great at communicating where everyone in the chain was with everything allowing me to stay informed. Really happy with the service and would recommend to all.
Thank you for the great 5* review Jim. Creative and commercial professionalism is key to achieving the right outcome for our customers. We're really pleased we've helped you achieve your goals.
5/5
GoogleJosh, Jake and the team were brilliant for our move from start to finish, great communication and helped us throughout the process. Highly recommended.
Thank you Rob for your 5* review, your recommendation is much appreciated and we hope to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleRecently completed the purchase of my first home through Ashtons Hitchin. Received an exceptional level of service throughout the whole process by Jake, Willow and the team, who were always happy to answer my questions and support when possible. Would highly recommend.
What an exciting time Charlie. We're delighted Jake and Willow could support you with purchasing your first home. Thank you so much for taking the time to leave your review. Wishing you all the best, from the team at Ashtons
5/5
TrustpilotChoose Ashton's
I've really appreciated the service at Ashton's, they are calm, structured and friendly and were able to sell our house incredibly quickly to flexible buyers that gave us time to find a new home. We originally had our house for sale with Frosts and found their process super chaotic, full of errors and really stressful. After moving over to Ashton's, I felt we had really made the right choice despite the upheaval of having to change agent. A big bonus of Ashton's is that you deal with specific people, so Alix dealt with our valuation and Rob B with our sale. Both of them also shared notes, so i would never have to repeat myself (a big change Vs Frosts!) . A big thank you to both for their hard work. Selling a home is a big deal, so going with the agent that has the right TIME and EXPERIENCE to focus on your property is really important and something I originally underestimated.
5/5
GoogleGreat experience with Ashtons, everyone is really helpful and friendly. Jake is always quick to respond and help out wherever needed. Appreciate their support!
Thank you Iris for your lovely review. We will pass your kind words on to Jake who will be so pleased you were happy with the service he was able to provide. Wishing you all the best, the Ashtons team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashtons's Hitchin office has 213 reviews across three platforms: 138 on Google, 6 on Facebook (across the whole business), 69 on Trustpilot.
Ashtons Hitchin is rated 4.8 out of 5 across all 213 reviews, and 4.9 out of 5 on Google from 138 reviews.
Ashtons Hitchin, 32, Bridge Street, Hitchin, SG5 2DF.
